Life in business moves at an incredibly fast pace, whether you’re scaling from a team of 1 to 10, 100, or 1000. Over the past decade, I’ve watched cloud communication platforms evolve to meet the demands of growing teams and increased workloads, making it easier to manage both.
But with so many options available today, how can you pinpoint the right solution for your business? Each offers distinct features and advantages, but not all will align with your team’s workflows or communication strategies.
After testing numerous platforms, I’ve narrowed it down to 13 versatile options that cater to a range of business needs. Let’s dive into them to help you find the perfect fit.
13 Best Cloud Communication Software for 2024
- What Should You Look for in Cloud Communication Software?
- 13 Best Cloud Communication Software
- 1. ClickUp (Best for unified communications)
- 2. Google Workspace (Best for a comprehensive suite of communication tools)
- 3. Zoom Workplace (Best for video conferencing and collaboration)
- 4. Twilio (Best for customizable cloud communication solutions)
- 5. Vonage (Best for enterprise-grade communications)
- 6. Telnyx (Best for high-quality communication and reliability)
- 7. Webex Suite (Best for secure and reliable video conferencing)
- 8. Wrike (Best for project management and communication)
- 9. Ringover (Best cloud phone and communication system)
- 11. Avaya (Best for enterprise-level cloud communication systems)
- 12. Connecteam (Best for remote and mobile workforce team management)
- 13. TextP2P (Best for SMS marketing and communication)
Summarize this article for me pleaseWhat Should You Look for in Cloud Communication Software?
You don’t want to invest in something that simply replaces on-premise hardware. You must choose a platform that provides comprehensive team management features, enhances collaboration, and improves operational efficiency.
Here are the key features to prioritize when evaluating your options:
- Chat: Choose a tool with integrated chat functionality to centralize team communications, keeping messages, files, and updates organized in one place
- File sharing: Opt for a platform that allows quick file sharing within your team and externally with stakeholders, ensuring collaborative communication
- CRM integration: Select a tool that integrates seamlessly with your CRM, streamlining client communication and improving efficiency by reducing the need to switch between multiple tools
- Calls with recording: Opt for a platform that allows you to record and store calls, ensuring important conversations and decisions are documented and accessible for future reference
- Edit history and time stamps: Your tool of choice should offer transparent edit histories and time stamps, allowing your team to track changes, follow task sequences, and meet deadlines with accountability
- Shared dashboards and task management: Select a solution with shared dashboards that enable task assignment, real-time progress tracking, and easy access to critical documents for all team members
Summarize this article for me please13 Best Cloud Communication Software
1. ClickUp (Best for unified communications)
If you’re looking for a cloud communication tool that easily blends collaboration, task management, and real-time feedback, ClickUp stands out as one of the most dynamic platforms available—and let me tell you why in detail.
One of my favorite aspects about ClickUp is its Collaboration Detection feature. Whether you’re drafting a task, adding comments, or working on documentation, you’ll always know when someone else is typing or viewing the same task.
This makes working together a breeze, especially when multiple team members are involved in a fast-moving project.
With ClickUp Whiteboards, brainstorming sessions become more dynamic as the team collaborates in real time on a shared digital canvas. I’ve used this for mapping out agile workflows, strategy sessions, and even for simple idea brainstorms.
You can create Tasks directly from the Whiteboard, linking them to relevant files, tasks, or even Docs. Plus, the drag-and-drop interface in this visual collaboration software lets you easily link ideas, creating connections between concepts in seconds.
ClickUp Chat is the Everything App that brings together chat and work.
By bringing your discussions and tasks into one unified platform, it ensures that everything you need to communicate and collaborate is seamlessly integrated. This leads to better productivity, clearer communication, and a more focused workflow—all without the need to switch between apps.
You can turn messages into tasks with one click and maintain context by automatically linking related documents, chats, and tasks. Plus, it comes with the power of AI to supercharge your communication.
Instead of lengthy email threads or lost messages, everything in ClickUp is tied together—announcements, updates, and follow-ups.
Now, if you want to customize how you view tasks and projects on the platform, then ClickUp Views will exceed your expectations.
I switch between List, Board, and Calendar Views depending on the project phase, and each one serves its purpose perfectly. Organizing tasks by priority, due dates, or custom tags has never been easier—thanks to ClickUp’s 15+ customizable views.
Moreover, storage is a non-issue with ClickUp’s cloud storage integrations with services like Google Drive, Dropbox, Box, and OneDrive. This makes attaching files to tasks effortless.
Whether working on the go or collaborating with clients, I can pull in important files from multiple accounts, keeping everything centralized within the platform.
And when clarity is essential, nothing beats ClickUp Clips. Instead of leaving long comment threads, I can quickly record my screen, explain my ideas, and share them instantly. I can give feedback or show a teammate how to navigate a specific feature.
I love how ClickUp Clips makes communication crystal clear.
Best features
- Create ClickUp Docs, wikis, and knowledge bases with nested pages, styling options, and templates
- Automatically check for spelling in your docs and tasks, without any plugins or extensions using ClickUp Brain
- Stay aligned with automatic timeline and progress tracking, ensuring everyone is on the same page with ClickUp Goals
- Streamline communication efforts with ready-made communication plan templates tailored for various use cases
- Take advantage of the platform’s robust security features, including 256-bit SSL encryption, physical data center security, and two-factor authentication
ClickUp limitations
- Getting used to ClickUp can take some time as there are many features to explore
ClickUp pricing
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Custom pricing
- ClickUp Brain: Add to any paid plan for $7 per person per month
ClickUp ratings and reviews
2. Google Workspace (Best for a comprehensive suite of communication tools)
Google Workspace combines communication and productivity tools in one platform and is designed to support remote and in-office teams, whether you’re managing small tasks or large projects.
Google Workspace best features
- Access essential cloud communication tools like Gmail, Google Chat, and Google Meet alongside collaboration apps like Google Docs, Sheets, and Drive—all in one subscription
- Easily add new users, manage permissions, and share documents securely, without compromising security
- Stay connected with your team from anywhere through mobile apps for all Workspace tools; collaborate on the go
Google Workspace limitations
- You have to rely heavily on the internet connection to be able to do almost all of the work on Google Workspace
- Google Docs, Sheets, and Slides lack some of the important features of Microsoft tools like Word, Excel, and PowerPoint
Google Workspace pricing
- Free Forever
- Business Starter: $7.20/month per user
- Business Standard: $14.40/month per user
- Business Plus: $21.60/month per user
- Enterprise: Custom pricing
Google Workspace ratings and reviews
- G2: 4.6/5 (42,500+ reviews)
- Capterra: 4.7/5 (16,000+ reviews)
3. Zoom Workplace (Best for video conferencing and collaboration)
If video calls are important for your team collaboration efforts, Zoom Workplace is a must-have video conferencing tool in your toolkit. It makes discussions engaging with features like breakout rooms, live whiteboards, and secure meeting controls on the platform. It’s perfect for hosting large webinars and small team meetings.
Zoom Workplace best features
- Dial in to connect with your team members on audio calls with Zoom phone
- Schedule meetings and add them to shared calendar apps from within the platform
- Keep your meeting rooms secure, as Zoom provides hosts with the ability to control who joins and when and whom to allow in the meeting and easily move members across breakout rooms
Zoom Workplace limitations
- Zoom doesn’t offer the best video quality, so 4K resolution might not be achievable
- Updates are automatic, and you may sometimes have to wait for them to finish right before you join an important meeting
Zoom Workplace pricing
- Free Forever
- Pro: $14.99/month per user
- Business: $21.99/month per user
Zoom Workplace ratings and reviews
- G2: 4.5/5 (55,000+ reviews)
- Capterra: 4.6/5 (13,900+ reviews)
4. Twilio (Best for customizable cloud communication solutions)
Twilio stands out as a flexible communication platform, offering a pay-as-you-go pricing model that allows businesses to pay only for the features they use.
Whether you’re looking to personalize customer journeys or automate key communication tasks, it gives you the tools to build tailored cloud communications systems without being locked into long-term contracts.
Twilio best features
- Use the Lookup feature to ensure calls are coming from verified sources
- Leverage the dynamic Customer Data Platform to create personalized experiences based on real-time data
- Save time by automating tasks like call recordings, transcriptions, and notifications
Twilio limitations
- It’s more suited for tech-savvy people
- UI integration is complex and not easy to understand
Twilio pricing
- Free Forever
- Enterprise: Custom pricing
Twilio ratings and reviews
- G2: 4.2/5 (470+ reviews)
- Capterra: 4.4/5 (450+ reviews)
5. Vonage (Best for enterprise-grade communications)
Vonage is a powerful business communications suite that offers a variety of APIs for voice, video, messaging, and more. Whether you’re running a small business or managing a global enterprise, you’ll like how its intuitive interface allows for easy customization.
There’s also an option to integrate your Vonagedesktop and mobile app with leading software like Salesforce, Slack, and G Suite.
Vonage best features
- Get enterprise-grade uptime reliability in your communications
- Track and analyze your growth using the ‘Report’ feature, which provides various charts and graphs for insights
- Take advantage of Vonage’s mobility features to route calls and collaborate with teams, no matter where they are
Vonage limitations
- The user interface can be a bit complex for those unfamiliar with API-based platforms
- Some users have reported issues with call quality, particularly in areas with poor network coverage
Vonage pricing
- Free Forever
- Unified Communications Basic: $13.99/month per line
- Unified Communications Basic: $20.99/month per line
- Unified Communications Basic: $27.99/month per line
- Contact Center Plans: Custom pricing
Vonage ratings and reviews
- G2: 4.3/5 (460+ reviews)
- Capterra: 4.1/5 (300+ reviews)
6. Telnyx (Best for high-quality communication and reliability)
Telnyx is known for providing top-tier communication services, including voice, messaging, and data transmission over private IP networks. With its focus on delivering consistent, reliable service, Telnyx is a great option for businesses that need to stay connected with customers around the globe, 24/7, with minimal downtime.
Telnyx best features
- Pay only for what you use with Telnyx’s flexible pricing model
- Personalize customer interactions with AI-powered interactions
- Track real-time call and message analytics for enhanced decision-making
Telnyx limitations
- Setup can be tricky, especially for non-technical users
- Limited customer support for smaller plans
Telnyx pricing
- Pay as you go: Varied pricing based on usage
- Volume-based pricing: Contact sales for pricing
Telnyx ratings and reviews
- G2: 4.7/5 (410+ reviews)
- Capterra: 4.7/5 (110+ reviews)
7. Webex Suite (Best for secure and reliable video conferencing)
Among all the cloud collaboration tools in the market, Webex Suite stands out for its advanced security features and integrations with various business tools. It offers much-needed reliability for remote teams and large enterprises. I particularly liked how easy it was to host high-definition video and audio calls using Webex Suite.
Webex Suite best features
- Secure your meetings with end-to-end encryption
- Use AI-powered features like noise cancellation and automatic transcription to improve the quality of your meetings
- Stream your meetings directly to platforms like Facebook or YouTube, making it easier to reach larger audiences
Webex Suite limitations
- It’s pricing is high for advanced plans compared to competitors
- The interface can feel outdated for some users
Webex Suite pricing
- Free
- Meet: $14.50/month per user
- Suite: $25/month per user
- Enterprise: Custom pricing
Webex Suite ratings and reviews
- G2: 4.2/5 (18,200+ reviews)
- Capterra: 4.4/5 (7,300+ reviews)
8. Wrike (Best for project management and communication)
Wrike is a versatile cloud-based project management tool that combines task management with communication features. It’s a good choice for teams seeking efficient collaboration while staying on top of tasks and deadlines.
What I liked the most about this tool was its easy-to-use interface. It also integrates with other solutions like Google Workspace and Slack, which helps you meet your communication goals effectively.
Wrike best features
- Share files and updates in real-time for better team coordination
- Prioritize tasks for smooth remote work and collaboration, especially when deadlines are tight
- Track daily progress with customizable dashboard views, giving you full control over how you visualize your projects
Wrike limitations
- Advanced features are only available with higher-tier plans
- Task updates aren’t shared when you reassign the task to another team member
Wrike pricing
- Free: $0/month per user
- Team: $9.80/month per user
- Business: $24.80/month per user
- Enterprise: Custom pricing
- Pinnacle: Custom pricing
Wrike ratings and reviews
- G2: 4.2/5 (3,700+ reviews)
- Capterra: 4.3/5 (2,600+ reviews)
9. Ringover (Best cloud phone and communication system)
Ringover is a cloud-based phone system that offers VoIP services tailored for businesses. If sales and customer support are a very important part of your operations, Ringover can help streamline workflows and improve efficiency for your teams.
Ringover best features
- Make unlimited calls to over 90 destinations, keeping communication flowing across borders
- Track performance with detailed call analytics and reporting features
- Record calls and transcribe voicemails for easy follow-ups
Ringover limitations
- Customization options for smaller businesses are limited
- Sometimes, users have noticed a lag in voice calls
Ringover pricing
- Smart: $29/month per user
- Business: $54/month per user
- Advanced: $64/month per user
Ringover ratings and reviews
- G2: 4.6/5 (130+ reviews)
- Capterra: 4.6/5 (470+ reviews)
10. Runrun.it (Best for task management and communication)
Runrun.it is a cloud-based task management solution that helps you efficiently track tasks, time, and project progress. Its visual task boards and customizable features make it ideal for collaboration in the workplace, keeping everyone aligned on goals and deadlines.
I particularly liked how you cankeep a record of decisions, attachments, and conversations with both internal and external stakeholders in a centralized place.
Runrun.it best features
- Create automations that distribute the tasks among the team, create deadlines, and request approvals
- Create forms to receive necessary information for your project; stop unnecessary back and forth
- Organize and optimize your workflow in a smart Kanban board, with advanced search filters
Runrun.it limitations
- There’s a lack of clear explanations for all features, especially for first-time users
- Duplicate notifications are frequent, which cause confusion
Runrun.it pricing
- Free
- Business: $10/month per user
- Enterprise: $25/month per user
Runrun.it ratings and reviews
- G2: 4.7/5 (1,100+ reviews)
- Capterra: 4.7/5 (150+ reviews)
11. Avaya (Best for enterprise-level cloud communication systems)
Avaya is a well-known name in cloud technology-based business communication.
If your business demands a powerful cloud communication platform for voice, video, messaging, and team collaboration, Avaya is worth considering—especially if you work with cross-functional teams or handle complex workflows.
Avaya best features
- Use Avaya as a physical phone or as a digital platform on desktops
- Protect your sensitive data with enterprise-grade security features
- Set up voicemail recordings and easily send faxes directly from your computer, integrating with tools like Salesforce and Microsoft Teams
Avaya limitations
- The software is inconsistent, frequently crashing and requiring users to log out and restart
- Support is unreliable, with users frequently being passed around between agents who seem unfamiliar with the system
Avaya pricing
- Contact sales for pricing
Avaya ratings and reviews
- G2: 4.1/5 (170+ reviews)
- Capterra: 4.4/5 (80+ reviews)
12. Connecteam (Best for remote and mobile workforce team management)
For businesses in industries like manufacturing, logistics, and others where most roles go beyond traditional desk jobs, cloud communication software must meet the unique needs of these workforces. That’s where Connecteam shines.
Built specifically for non-desk and mobile teams, it provides the tools your business needs to keep everyone connected and in sync, no matter where the work takes place.
Connecteam best features
- Simplify managing shifts, assigning equipment, approving leave requests, and much more—all from a single platform
- Get a complete overview of scheduled messages, and easily edit or delete them within the chat app
- Track employee work hours and connect them to your payroll system for easy processing
Connecteam limitations
- Managers can’t make team members unavailable when needed
- Integrations need improvement, particularly with QuickBooks Online (QBO), as the time entries do not align with QBO’s format
Connecteam pricing
- Free: $0
- Basic: $29/month per user
- Advanced: $49/month per user
- Expert: $99/month per user
Connecteam ratings and reviews
- G2: 4.7/5 (760+ reviews)
- Capterra: 4.8/5 (330+ reviews)
13. TextP2P (Best for SMS marketing and communication)
If your customer relationship management primarily relies on chat services and doesn’t require video conferencing, phone systems, or even the best email alternatives, TextP2P is a great option for handling customer communications.
It’s one of the best collaboration tools for small businesses and mid-sized firms looking for a streamlined, efficient solution.
TextP2P best features
- Set up drip campaigns to send text messages, emails, and ringless voicemail drops at predefined intervals
- Send automated text message surveys to easily get feedback from customers
- Store and manage unlimited contacts in TextP2P’s databases
TextP2P limitations
- It lacks the ability to make voice or video calls, limiting communication options
- Character limits on SMS may restrict the length of communications
TextP2P pricing
- Starter 500: $21/month
- Pro 1000: $42/month
- Business 2000: $84/month
- Pay as you go: $5/month
TextP2P ratings and reviews
- G2: Not enough reviews
- Capterra: 4.9/5 (110+ reviews)
Summarize this article for me pleaseUnified Communications Platform for Diverse Teams
You can’t afford to let broken or lengthy communication trails slow down your operations.
Picture this: your product team is caught up in vendor negotiations and costing, while your operations team is stuck waiting for updates to upload products to the marketplace, with no clear timelines in sight.
This is where ClickUp can make a world of difference.
By promoting smooth and transparent communication, it ensures your teams stay connected and up-to-date in real time. Whether you’re scaling your business or optimizing your internal and external communications, ClickUp offers a platform that supports all your needs.
Don’t let communication gaps hold you back—sign up for ClickUp for free and get started today.
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