Gathering product feedback provides insights into your customer’s expectations, enabling you to deliver the best customer experience. Product feedback requests, beta testing reports, and feature feedback are some ways to do this.
But what’s the best way to gather all this information?
Improving your approach means using high-quality product feedback software to empower your product teams. With the market flooded with software choices and the proven success they offer, it takes time for business owners like you to decide.
We bring a comprehensive list of the top 10 best product feedback tools, accompanied by a deep dive into their most unique features, limitations, price points, and what others say about them. Let’s get you set up with your best match!
10 Product Feedback Software for Product Teams in 2024
Summarize this article for me pleaseWhat Should You Look for in Product Feedback Software?
Here are features to look at when choosing a powerful product feedback tool:
- Multichannel feedback: The software should come with multichannel feedback collection support. It should be able to gather data from various sources like in-app surveys, email, web feedback forms, and social media
- Customizability: It should allow you to create and customize surveys and customer feedback forms as required. The customizability needs to let you design your customer feedback platforms with question types, brand voice, and design
- Real-Time Feedback: Real-time data collection and reporting features that collect user feedback are an absolute must to get immediate customer feedback
- Analysis and Reporting: A versatile analytical tool is a part of any competent product feedback software. When you analyze product feedback and visualize your collected data, you will learn about changing trends and respond to them accordingly with the assistance of actionable insights from the system
- Automation: The software must have automation features that lighten the burden of repetitive and mundane tasks on team members
- Collaboration: It should enable cooperation between team members, teams, and departments to facilitate quick responses and prevent miscommunication with a unified and shared dashboard
- Scalability: As your business grows, your software needs to grow. Look for a tool that offers scalability
Summarize this article for me pleaseThe 10 Best Product Feedback Software to Use
1. ClickUp
If you want an all-round experience with your product feedback software, consider ClickUp. Teams and businesses of all sizes–small, medium, and large, have been reaping the benefits of using ClickUp.
ClickUp Forms are an excellent way to collect data and customize the user feedback you receive. ClickUp’s templates make it easy to organize all aspects, and the comprehensive Product Feedback Survey template makes it a relevant addition to this list. As a collaborative software, ClickUp lets your team solve issues together.
ClickUp best features
- ClickUp Forms: Streamline your customer feedback loop with ClickUp Forms, empowering you to create custom forms for targeted customer input, multiple ClickUp Form views, and product-specific details. Categorize customer feedback and customer experience efficiently using custom fields, enhancing organization and analysis
- Product Feedback Survey Template: Maximize product development with ClickUp’s Feedback Survey Template. Capture insights, track sentiment, and prioritize improvements effortlessly. The template includes customizable statuses, custom fields for detailed categorization, and multiple views for easy access. Integrated project management tool features enhance overall survey efficiency
- Data-driven next steps: The feedback you collect from customers will showcase the pressing issues and collate popular feature requests to improve your product roadmap. The overall result will result in an improved customer experience
- AI-aided feedback summary: ClickUp offers AI that will help you parse through the customer feedback and distill the takeaways into actionable tasks for your team to implement
- Collaborative features: Bring your teammates together on all your customer feedback and projects using the unified and shared dashboard that ClickUp provides
ClickUp limitations
- Gantt view lacks customization and flexibility
ClickUp pricing
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Custom pricing
- ClickUp Brain: Available on all paid plans for $5/Workspace member/month
ClickUp ratings and reviews
- G2: 4.7/5 (2,000+ reviews)
- Capterra: 4.7/5 (2,000+ reviews)
2. Chisel
Chisel is ideal if you’re looking for a comprehensive customer service assistant.
It has unique features like its central customer feedback storage system named Idea Box, customer feedback portals, and in-built surveys ready to be launched in minutes. The audience feature is a landmark addition.
Chisel best features
- Idea Box: Centralize your customer feedback data into one repository with Chisel’s Idea Box. It helps you capture, curate, organize, and prioritize your ideas. It intakes data automatically and manually
- Customer Feedback Portal: Gather input from customers regarding features outlined in your product roadmap or enable them to propose entirely new ideas for your brand
- Audience: Easily target the customers you want your customer feedback from. Filter them based on nationality, age, gender, income, and more to target your ideal user for surveys precisely
Chisel limitations
- UI stutters and can cause some loading issues
- Can be difficult for first-time users due to feature overload
- Product feedback functionality as a whole needs to be enhanced while collecting feedback and feature requests
- Data visualization lacks depth and insights
Chisel pricing
- Essential: Free Forever
- Premium: $49/month per user
- Enterprise: Custom pricing
Chisel ratings and reviews
- G2: 4.8/5 (50+ reviews)
- Capterra: Not enough ratings
3. TypeForm
Typeform focuses on creating surveys and forms that go against the grain. They focus on the aesthetic feel of your forms so you can quickly catch the attention of your survey takers.
You can easily embed the forms into multiple platforms and locations where they can gather the most visibility. The VideoAsk feature is unique, letting you talk to your customers and directly ask for user feedback with a human touch.
TypeForm best features
- Unique Aesthetic Choices: Draw the attention of your survey takers with a unique and striking visual that stands out and makes an impression
- VideoAsk: Directly connect with your customers and ask them what can be improved about a product. Reignite interests and cold leads with a human touch while also gathering meaningful data and information you need to improve
- Meaningful Embedding: Integrate forms seamlessly across web and email platforms, strategically prompting users with the most relevant follow-up questions to unveil deeper insights
TypeForm limitations
- Some users have found the user interface of Typeform to be confusing and unintuitive
- The customization options in Typeform are limited
- Lacks integration with popular services other than Zapier
TypeForm pricing
- Basic: $29/month per user
- Plus: $59/month per 3 users
- Business: $99/month per 5 users
- Enterprise: Custom pricing
TypeForm ratings and reviews
- G2: 4.5/5 (700+ reviews)
- Capterra: 4.6/5 (820+ reviews)
4. ProProfs Survey Maker
The ProProfs Survey Maker is an online solution that lets you create a survey in under a minute using its many pre-built templates and ready-to-use questions.
The software offers embedded surveys of multiple types that can be used out of the box to collect various types of data. The online app also lets you make surveys that appear on various parts of different platforms, enhancing its visibility.
ProProfs Survey Maker best features
- Pre-Built Templates: Launch fully customizable surveys and forms in 60 seconds using Survey Maker’s 100+ templates. These pre-designed survey templates have an organized structure to them
- Multiple data-type collection models: Collect different forms of data depending on your specific needs. You get numerous pre-loaded questions apt for different survey types, ranging from market research surveys and customer satisfaction (CSAT) surveys to NPS and employee engagement surveys
- Visibility enhancement: Make polls, popups, sidebar, and in-app surveys from a centralized focal point. Depending on the platform your users are on, you can customize the sort of engagement you want your survey to have
ProProfs Survey Maker limitations
- Customer service closes tickets without resolving the issues first and doesn’t gather product feedback
- Every time you view the Welcome Page, the changes to font and formatting revert to default, and you must re-do them
- Minimal reporting capabilities, with reports just being a representation of the data on an Excel sheet with no added insights
ProProfs Survey Maker pricing
- Free Plan: Free forever for up to 50 responses/month
- Business Plan: $39.99/month per 100 responses
ProProfs Survey Maker ratings and reviews
- G2: 4.3/5 (40+ reviews)
- Capterra: Not enough ratings
5. UserTesting
UserTesting is a competent solution for your product feedback needs since it allows you to reach out to your target audience efficiently using its Audience Management feature.
Let your customers understand what other users think of your product using the Human Insight Platform. Last but not least, UserTesting’s machine learning (ML) models help you with your crucial business decisions.
UserTesting best features
- Audience Management: Facilitate rapid and effortless user feedback acquisition from any audience with UserTesting. Access diverse perspectives through the UserTesting Contributor Network or engage with your customers, partners, employees, and beyond
- Human Insight Platform: Experience a video-first platform where real people share their interactions with your products, designs, apps, processes, concepts, or brands, allowing your users to see and hear their valuable insights
- Machine Learning Models: Accelerate critical business decisions through swift data visualization and automated insights. UserTesting’s machine learning (ML) models are adept at identifying crucial moments in the customer experience, eliminating the need for labor-intensive manual analysis
UserTesting limitations
- The Panels feature needs to be improved
- The word cloud function isn’t very accurate
- Needs better AI for transcription
- Sometimes, it’s buggy when you try to set up a test
UserTesting pricing
- Essentials: Custom pricing
- Advanced: Custom pricing
- Ultimate: Custom pricing
UserTesting ratings and reviews
- G2: 4.5/5 (650+reviews)
- Capterra: 4.4/5 (120+reviews)
6. UserVoice
UserVoice is about using the most recent feedback to bring immediate, meaningful, and positive change to your product. Thus, a real-time feedback feature is its primary selling point.
It comes with many out-of-the-box integrations that help your team transition with ease. The software also provides valuable insights based on the feedback that assist you in making optimal business decisions.
UserVoice best features
- Real-time feedback: Gather user feedback from your customers instantly to work on any changes you need to make within the development process. You can address pain points directly and immediately
- Integration capabilities: Leverage the integrations that UserVoice provides. They help your team adapt to changes and make the most of the system. The tool easily integrates with apps like Fullstory, Teams, Slack, Jira, and more
- Data-driven insights: Harness UserVoice to derive valuable, data-driven insights from your user community, empowering your product decisions and nurturing a user-centric development approach
UserVoice limitations
- Some users have found it challenging to navigate and utilize the software when working with multiple product lines
- Limited functionality for enterprise organizations
- Users are requesting more integrations
UserVoice pricing
- Essentials: $799/month
- Pro: $999/month
- Premium: $1,499/month
- Enterprise: Custom pricing
UserVoice ratings and reviews
- G2: 4.5/5 (230+reviews)
- Capterra: 4.2/5 (60+reviews)
7. Usersnap
Usersnap is a unique platform that lets you improve your users’ experience and engage with them unorthodoxly. It elevates user engagement with a unified feedback system.
Usersnap has a dedicated button for seamless issue capture. The in-app feedback feature comes with drawing functionality as well. The omnichannel experience is quite fleshed out, letting you engage with customers and collect feedback on multiple levels.
Usersnap best features
- Feedback button and menu: Implement a dedicated feedback button on your website or app to capture issues and suggestions seamlessly. This helps you guide customers to the appropriate support and feedback options through the menu and establish links to your messenger chat, help page, or other channels for a streamlined process
- In-all widget: Enable users to draw and pin comments directly on their screens using the in-app widget. Automatically attach technical context, including browser information, URL, and JavaScript errors
- Omnichannel experience: Deploy interactive inline raters and forms on websites and in emails, accompanied by a single-page link shareable anywhere. Enhance feedback collection, gauge satisfaction, and compile feature requests seamlessly across various channels and devices
Usersnap limitations
- Lacks search functionality
- Attachments aren’t allowed when communicating back to end-users
- Limited workflow with only four hardcoded statuses
Usersnap pricing
- Startup: $99/month per 10 users
- Company: $189/month per 15 users
- Premium: $329/month per 25 users
- Enterprise: $949/month
Usersnap ratings and reviews
- G2: 4.5/5 (70+reviews)
- Capterra: 4.8/5 (47+reviews)
8. Hotjar
Hotjar’s Heatmaps are a standout feature. They can improve your site with valuable customer insights. It also gives you feedback through a recording where you can see what your users see and engage with.
The Feedback widget can gather overarching data and allow your customers to dynamically mark certain parts of a website or a page and provide input on that specific part.
Hotjar best features
- Heatmaps: Enhance any page on your website using Hotjar’s Heatmaps. They help you identify overlooked areas and pinpoint elements that drive sales and signups
- Feedback widget: Customize the feedback you obtain about your brands using a simple widget that embeds itself onto your platforms. Customers can provide focused feedback regarding specific aspects of your site and product by selecting them with a drag-and-click
- Recordings: Gain a firsthand view of your users’ experience. Watch actual user sessions to uncover and address concealed friction and barriers to conversion
Hotjar limitations
- Confusing and clunky user interface
- Lack of proper customer support
- Limited plans for small to mid-sized businesses
Hotjar pricing
- Basic: Free forever for up to 35 daily sessions
- Plus: $39/month for up to 100 daily sessions
- Business: $99/month for up to 500 daily sessions
- Scale: $213/month for up to 500 daily sessions
Hotjar ratings and reviews
- G2: 4.3/5 (290+reviews)
- Capterra: 4.6/5 (500+reviews)
9. UserReport
UserReport is an app that doesn’t do much but achieves perfection in whatever it does. This is evident in the three main features, namely the Survey Widget, the Feedback Widget, and the Publisher features.
They amalgamate seamlessly to provide excellent qualitative data that helps your product develop further.
UserReport best features
- Survey Widget: Use UserReport’s user-friendly survey tool by swiftly installing it on your website. Collect user insights into user demographics and behaviors, measure satisfaction with NPS, and integrate Google Analytics for comprehensive user understanding
- Feedback Widget: Efficiently collect ideas and address bugs with the feature. Users’ input guides brand and product development, and voting prioritizes features. Customize the widget with your branding in over 60 languages
- Publisher features: Empower publishers with a tailored suite to explore, validate, showcase, and monetize their audience effectively. It helps you transform valuable data into actionable insights and demonstrate audience reach to advertisers, building trust with beautiful sales kits that highlight successful campaign outcomes
UserReport limitations
- Best features are hidden behind a paywall with an unpublished price tag
- No online demo options
UserReport pricing
- Custom pricing
UserReport ratings and reviews
- G2: Not enough ratings
- Capterra: Not enough ratings
10. Qualaroo
Ask the right questions at the right time to the right users with Qualaroo’s advanced targeting feature.
It has some nifty customization options that help you make the feedback platform your own. It can also create in-app product feedback surveys on iOS and Android.
Qualaroo best features
- Advanced targeting: Segment your audiences to get a direct line to the right ones by filtering them based on geography, identity, duration on your page, scroll location, and more. Customize your survey to appear only once per customer until filled or until a target number of responses is achieved
- Customization: Reflect your brand image in your surveys and feedback forms by color-matching your company template, adding logos and custom text, minimal Qualaroo branding, and designing the API
- In-app mobile-compatible surveys: Enhance user engagement with apps that strategically send in-app messages on the first session. Qualaroo’s Nudges™ provide seamless, timely, and mobile-optimized interactions, ensuring a positive mobile experience. Proactively engage users, gather real-time feedback, and simplify survey creation using our iOS and Android Native SDK
Qualaroo limitations
- It needs a bulk action button to export reports from multiple surveys at once
- There is no feature to embed surveys directly into the mail body
- Can’t create custom charts to get a high-level view of various survey metrics
Qualaroo pricing
- Free Plan: Free forever for up to 50 responses/month
- Business Plan: $39.99/month up to 100 responses
Qualaroo ratings and reviews
- G2: 4.3/5 (40+reviews)
- Capterra: 4.7/5 (20+reviews)
Summarize this article for me pleaseElevate Your Product Development with the Best Product Feedback Software
There you have it! These are the best product feedback tools to assist your development teams and keep them updated regarding what your customers think about the product. Stuck with which to go for? Try ClickUp today.
With robust ClickUp Forms driven by conditional logic, create surveys that extract data from your target audience across multiple channels. Plus, with its aesthetic appeal, the pre-built templates beautify your feedback forms and attract your audiences’ attention.
Don’t believe us? Test it out for yourself. Sign up to ClickUp for free today!
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