Whether you’re a small business or a large enterprise, every company can benefit from saving time with a well-managed knowledge base. The Helpjuice software platform is a popular knowledge base tool that aims to do exactly that, streamlining how your team captures knowledge, creates help articles, and shares important info with each other and with customers.
However, Helpjuice is not the only knowledge base software tool out there. If you’re a business seeking to improve customer support and internal info-sharing through a smart, robust knowledge base, these 10 top-rated Helpjuice alternatives and Helpjuice competitors offer powerful features tailored to your needs.
10 Best Helpjuice Alternatives & Competitors in 2024
Summarize this article for me pleaseWhat is a Helpjuice Alternative?
The best Helpjuice alternatives include project management platforms and knowledge management software that can collect, distribute, and maintain key company knowledge just like Helpjuice does, if not better.
Intuitive knowledge base software enables organizations like yours to reduce support costs by providing a customer- and team-facing knowledge base that makes self-service fast, efficient, and accurate.
Helpjuice provides a centralized platform for managing your business’ most common how-to and support questions, streamlining both internal team support and external customer support. The platform promises easy content authoring and formatting, in-depth data analytics, customizable integrations, and built-in search.
Summarize this article for me pleaseWhat Should You Look for in Helpjuice Alternatives?
When exploring Helpjuice alternatives, consider your business needs and ensure your chosen software matches them. As you explore each knowledge management platform, look for the following key features:
- Ease of use: The software should have a user-friendly design that helps your team quickly build and use knowledge base articles
- Customer support features: The tool should have robust customer support features right from within a specific support article and manage incoming support tickets effectively
- Branding options: There should be a good selection of knowledge base templates and custom branding options to make the platform cohesive with your image
- Collaboration tools: The best Helpjuice alternatives will have collaboration features that make maintaining your support info easy, such as the ability to co-edit articles and add internal comments
- Security features: The platform should have access controls that let you set user roles, giving you full control over system access
- Search capabilities: The software should have powerful search features for finding answers to specific support issues since a strong search function makes customer self-service easier
- Forum features: The ability to build a community forum will allow customers to help themselves, fostering better customer relationships and providing additional self-service content
Summarize this article for me pleaseThe 10 Best Helpjuice Alternatives to Use
Choosing the right knowledge base software starts with knowing your options. This list of knowledge base and help desk software represents some of the best on the market.
1. ClickUp
ClickUp is an all-in-one project management software with extensive document creation and management functionality. Knowledge base support comes through the ClickUp Docs feature. In addition, ClickUp’s task management elements enable you to track support requests, and its focus on collaboration makes it easy for team members to improve the knowledge base by leaving internal comments.
You’ll find a nice selection of knowledge base templates, as well as templates for other common business tasks, allowing ClickUp to become a one-stop solution for your business operations. Take advantage of ClickUp AI to speed up copy creation and craft more engaging and informative content.
ClickUp best features
- Enables team members to work together efficiently using the collaboration functions
- Allows for easy management of multiple projects simultaneously
- Offers advanced customization to tailor the platform to your needs
- Centralizes all your tasks, Docs, Goals, and chats in one place
- Integrates with 1,000+ third-party tools and work apps
ClickUp limitations
- Overwhelming user interface due to the complexity of features
- Reduced mobile functionality in comparison to the desktop version
ClickUp pricing
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Contact for pricing
- ClickUp AI is available for purchase on all paid plans at the price of $5 per Workspace member and internal guest per month
ClickUp ratings and reviews
- G2: 4.7/5 (2,000+ reviews)
- Capterra: 4.7/5 (2,000+ reviews)
2. Notion
Notion is a popular tool for note taking and productivity, and it has useful features for knowledge management. In addition, it can track projects and manage tasks, making it a helpful tool for customer support management. The software can create engaging knowledge base articles using its content-creation functions, including a rich text editor.
Notion best features
- Allows you to centralize all your work and knowledge in one place
- Adapts to your needs, with powerful building blocks that can be as minimal or as complex as you require
- Facilitates collaboration across various departments, such as engineering, design, and product teams
- Provides access to a vibrant community with plentiful content and learning resources
- Manages projects efficiently with easy customization
Notion limitations
- Notion could benefit from a more feature-rich API for tighter custom integrations
- The mobile app is less intuitive than the desktop version
Notion pricing
- Free
- Plus: $8/month per user
- Business: $15/month per user
- Enterprise: Contact sales for pricing
- AI Add-on: $8/month per user
Notion ratings and reviews
- G2: 4.7/5 (4,500+ reviews)
- Capterra: 4.7/5 (1,500+ reviews)
3. Guru
Guru is a knowledge management software that uses artificial intelligence (AI) to automate workflows. Guru’s AI algorithms can help you quickly find the information you need to resolve issues. The software can help your team write better content and find areas that lack knowledge sharing. The result is one of the most user-friendly Helpjuice alternatives available.
Guru best features
- Delivers instant answers via an AI-powered search without disrupting workflow
- Provides a company home base for employees to start their day with relevant information
- Facilitates the quick creation of better content with the help of generative AI
- Makes knowledge management easier through customizable content hierarchy
Guru limitations
- The analytics feature could be better
- The browser extension can be occasionally glitchy
- It is difficult to manage permissions for larger teams
Guru pricing
- Free
- Starter: $5/month per user
- Builder: $10/month per user
- Enterprise: Contact sales for pricing
Guru ratings and reviews
- G2: 4.7/5 (1,500+ reviews)
- Capterra: 4.7/5 (100+ reviews)
4. Confluence
Confluence is a team workspace application that brings knowledge and collaboration together. Atlassian makes Confluence, so it works seamlessly with Atlassian tools, such as Jira, Trello, and Bitbucket, in addition to its third-party integration options.
Its knowledge base features advanced search functionality to make finding content easy. Knowledge base templates implement best practices to ensure effective content creation.
Confluence best features
- Keeps content current and discoverable with scalable tools that grow with your company
- Creates a unified platform to keep everyone up to date
- Offers templates for various types of projects to set up your team quickly
- Accommodates many types of data and information with flexible workspaces
Confluence limitations
- The editor may be less intuitive than it could be
- The pricing is high for some businesses
- Template customization options are limited
Confluence pricing
- Team Collaboration: $10/month
- Team Collaboration + Calendars: $20/month
- Team Collaboration + Q&A: $20/month
- All-in: $30/month
Confluence ratings and reviews
- G2: 4.1/5 (3,500+ reviews)
- Capterra: 4.3/5 (3,000+ reviews)
5. Document360
This document management software offers a robust solution for creating a knowledge base. Document360 has extensive content management options, allowing you to track article versions and run in-depth reports. It can create an internal knowledge base for staff and a public one for customer inquiries. The ability to embed videos and import Microsoft Word documents makes custom content creation a breeze.
Document360 best features
- Creates an online self-service knowledge base quickly using AI
- Builds a wide variety of knowledge-sharing documentation
- Integrates with existing help desk, analytics, commenting, and chat products
- Provides a smooth migration process from other popular knowledge base platforms
- Scales seamlessly with your business
Document360 limitations
- The software could benefit from more advanced customization options
- There is a learning curve for users unfamiliar with knowledge base software
- Third-party integrations are limited
Document360 pricing
- Free
- Standard: $149/month per project
- Professional: $229/month per project
- Business: $399/month per project
- Enterprise: $599/month per project
Document360 ratings and reviews
- G2: 4.7/5 (300+ reviews)
- Capterra: 4.7/5 (150+ reviews)
6. Zendesk
One of the most popular tools on the market, Zendesk is perhaps the biggest name in help desk software. It’s a comprehensive solution to customer support, providing ticket management options in addition to its knowledge base. Zendesk covers nearly every aspect of customer support in a user-friendly way, making it one of the top Helpjuice alternatives.
Zendesk best features
- Provides close and personal customer service
- Allows customer experience personalization to foster loyalty and revenue
- Covers your business for most compliance requirements with security certifications
- Integrates with third-party apps and tools
- Provides a clean and intuitive user-friendly interface, so users can quickly become productive
Zendesk limitations
- Higher pricing in comparison to many of its competitors
- Limited customization options
- Additional spending requirements for some third-party integrations
Zendesk pricing
- Support Only (Team): $19/month per user
- Support Only (Pro): $55/month per user
- Support Only (Enterprise): $115/month per user
- Suite Team: $55/month per user
- Suite Growth: $89/month per user
- Suite Pro: $115/month per user
- Suite Enterprise: $169/month per user
Zendesk ratings and reviews
- G2: 4.3/5 (5,500+ reviews)
- Capterra: 4.4/5 (3,500+ reviews)
7. Help Scout
Help Scout centralizes all customer conversations into one dashboard, making it easier to have an overview of customer inquiries. By displaying all conversations in one inbox-style interface, multiple agents can work to resolve customer queries. Help Scout strongly focuses on communication and features knowledge base software that can reduce customer reliance on support staff.
Help Scout best features
- Manages all customer conversations in one powerful platform that’s similar to an inbox
- Offers a live chat feature, so you’re available when customers need help
- Provides a self-service option, meaning customers can find answers using knowledge base tools
- Supports direct customer communication within your app using the in-app messaging feature
- Allows staff to work together on customer data and interactions using collaboration tools
Help Scout limitations
- The search feature could be more robust
- The software could benefit from more customization options
- Some third-party integrations are missing
Help Scout pricing
- Standard: $20/month per user
- Plus: $40/month per user
- Pro: $65/month per user
Help Scout ratings and reviews
- G2: 4.4/5 (300+ reviews)
- Capterra: 4.06/5 (200+ reviews)
8. Bloomfire
Bloomfire uses AI to improve workflows. It features automated tagging, summarization, and categorization for improved content management. The AI-powered private knowledge base is a digital knowledge worker that enables employees to quickly find the necessary information. Staff can search using customizable filters, making organizing and locating relevant content easier.
Bloomfire best features
- Utilizes AI to make search and discovery of content easier across various locations
- Provides AI tools that can automatically tag, summarize, and categorize content on upload
- Improves employee efficiency and accuracy with the Build-Your-Own Digital Knowledge Worker feature
- Offers a centralized and searchable platform for information and insights
- Uses conversational AI to propose answers from platform content
Bloomfire limitations
- The user interface could be more intuitive
- The mobile experience isn’t as seamless as the desktop version
- Search functionality is lacking in some areas
Bloomfire pricing
- Flex: $25/month per user
- Talla: $460/month for 50 users
- Starter: $1,750/month for 100 users
- Enterprise: Contact sales for pricing
Bloomfire ratings and reviews
- G2: 4.6/5 (400+ reviews)
- Capterra: 4.4/5 (200+ reviews)
9. Freshdesk
Freshdesk is a help desk solution that provides extensive functionality for customer support. The built-in knowledge base software provides a repository of information, enabling customer self-service. In addition to providing knowledge-based support, the unified workspace makes it easy to track and resolve support tickets for improved customer service.
Freshdesk best features
- Manages, prioritizes, and resolves support tickets efficiently with a unified workspace
- Automates self-service with a scalable knowledge base and custom widgets
- Optimizes operations and improves productivity with AI-powered automation and workflows
- Empowers agents to engage with experts from cross-functional teams using collaboration tools
- Uses AI-driven insights to proactively refine support efforts and monitor quality
Freshdesk limitations
- A lack of customization options
- High pricing in comparison to similar competitors
- Lagging issues under heavy load
Freshdesk pricing
- Free Forever
- Growth: $15/month per user
- Pro: $49/month per user
- Enterprise: $79/month per user
Freshdesk ratings and reviews
- G2: 4.4/5 (2,500+ reviews)
- Capterra: 4.5/5 (3,000+ reviews)
10. ProProfs Knowledge Base
This knowledge management software features extensive customization options. Through AI-powered creation tools and an extensive set of document type options, ProProfs Knowledge Base helps customers find the information they need. It integrates with Google Analytics and other third-party tools for enhanced functionality.
ProProfs Knowledge Base best features
- Provides an AI-powered online self-service knowledge base for customers and employees
- Creates various knowledge-sharing document types
- Integrates with a large number of third-party tools to extend functionality
- Offers migration assistance, making it easier to move from other platforms
- Delivers in-depth reporting through Google Analytics integration
ProProfs Knowledge Base limitations
- An outdated or bland user interface
- Few initial templates
- Analytics and reporting features that could be more robust
ProProfs Knowledge Base pricing
- Essentials: $1,080/year
- Premium: $1,440/year
- Enterprise: Contact sales for pricing
ProProfs Knowledge Base ratings and reviews
- G2: 4.5/5 (28 reviews)
- Capterra: 4.7/5 (27 reviews)
Summarize this article for me pleaseBuild Your Knowledge Base in ClickUp Today
These top Helpjuice alternatives and competitors represent some of the best knowledge base software available. A few options focus exclusively on knowledge base functionality, while others have a more robust feature set that integrates other important tools, such as full-fledged support ticket systems or in-depth project management.
If you’re looking for knowledge management software that goes beyond simply building a knowledge base, sign up for a free account in ClickUp. In addition to creating a detailed and impressive knowledge base, ClickUp’s all-in-one project management capabilities mean your knowledge base integrates with your team’s projects and communications for a hassle-free experience.
Everything you need to stay organized and get work done.
