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13 Best SaaS Tools for 2021 (Features, Pricing)

SaaS Tools ClickUp

Love the idea of working from the comfort of your own couch?

That’s now possible, thanks to SaaS tools!

Unlike traditional software, SaaS tools are cloud-based tools. 

And sure, working from your couch is a benefit, but they also eliminate painful and time-consuming software downloads from the picture.  

And all this is just the tip of the iceberg when it comes to the benefits of SaaS tools.

In this article, you’ll learn about SaaS tools and their advantages. You’ll also discover the top 13 SaaS tools for 2021.

Let’s dive in!

What are SaaS Tools?

SaaS (Software as a Service) is a cloud computing system or software distribution model in which a cloud provider hosts apps and makes them available to you over the internet.

In simpler terms, it’s software sold on a subscription basis (monthly or annually) and is accessible online.

But why should you use Saas tools?

From flexible pricing models to extensive customization, SaaS tools offer several advantages to businesses of all sizes. 

Additionally, with most SaaS tools, your workplace is wherever you sit. 

It can be your living room or the nearby coffee shop.

you do you boo gif

However, picking the right SaaS tool for your needs can be super hard. 

Have you counted the number of trips you make to the refrigerator hoping the food fairies would leave you some yummies? 🧚

Well, that’s how many tools are flooding the SaaS market. 

But don’t worry, we’ll discuss how to select a SaaS tool later in this article.

For now, let’s dive into the best SaaS softwares available today!

Which SaaS Tools Should Your Business Try in 2021?

Here’s our SaaS applications list covering the 13 tools your business should try:

1. ClickUp for effortless project management

clickup project management

ClickUp is one of the world’s highest-rated project management SaaS tools loved by large, medium, and startup companies.

This all-in-one tool can build your business for long-term success. 

Starting from project planning to keeping clients in the loop, ClickUp’s here for you.

ClickUp key features

Let’s check out why ClickUp is an all-in-one platform:

A. Define task stages with Custom Statuses

With Custom Statuses, create as many stages (In Progress, Review, On Hold, Complete) to personalize your project needs.

Keep updating your Statuses and watch tasks zoom from to-do to done!

clickup custom statuses

B. Add more details with Custom Fields

Custom Fields lets you customize any workflow by adding information specific to your needs.

Planning a staycation? Add locations so you don’t forget!

Add any information to track, sort, and filter with Custom Fields

C. Track everything with Dashboards

Dashboards are great for tracking every task, project, goal, and assignee. 

You can even check if your work buddy is on track to complete their tasks so they can’t cancel your weekend plans. 🥂

Build your own mission control with Custom widgets such as bar charts, Portfolio widgets, pie charts, calculations, and more to represent your data.

clickup custom widgets

Add customizable widgets to visualize your work in Dashboards

Want to create a project management dashboard?

Check out our guide on how to build a project management dashboard.

D. Set expectations with time estimates

Add time estimates to tasks for better predictability and a clearer timeline.

It also helps you stick to a schedule, so you don’t have to fish for words during progress meetings with your clients. Phew!

time estimates clickup

Avoid project delays by adding time estimates to tasks

E. Manage tasks and workload with Board view

Create a simple and agile workflow with our Board view. 

It lets you employ the kanban board method, drag and drop tasks from one Status to the other, and manage workloads with the Work In Progress (WIP) Limit

clickup kanban board

Quickly drag and drop tasks to the next stage in Board view

F. Manage resources with Workload view

Visualize your team’s capacity at all times to avoid work exhaustion. Split the work right, and no one has to work on the weekends! 🎉

Measure capacity by hours, tasks, Sprint Points, and Custom Fields.

clickup workload view

Easily identify team members who have excess work and manage resources in Workload view

G. Visualize your ideas and tasks with Mind Maps

Remote teams don’t use whiteboards; they use Mind Maps.

Use ClickUp’s Mind Maps to sketch out your next project plan, brainstorm a content marketing strategy, or plan how you’ll finish a whole season of Grace and Frankie over the weekend.

clickup mind maps

Simplify your brainstorming sessions with Mind Maps to visually plan and organize ideas

Want to learn how successful companies use ClickUp as a SaaS tool?

Read how Vonazon manages marketing projects for SaaS companies using ClickUp.

ClickUp pros

ClickUp limitations

Take a look at ClickUp’s roadmap to see how we strive to fix such limitations and develop a smarter tool for you.

ClickUp pricing

ClickUp offers a feature-rich Free Forever Plan with unlimited users, tasks, and projects. Our paid plans start as low as $5/user per month.

ClickUp customer ratings

  • Capterra: 4.7/5 (2200+ reviews)
  • G2: 4.7/5 (2800+ reviews)

2. Zendesk for live chats

zendesk homepage

Need to offer live, real-time chat support to your customers quickly?

Zendesk is the tool for you.

It’s a cloud-based live chat platform designed for all business sizes.

Use this SaaS app to manage your own customer support team across the world.

With so many nationalities in your payroll, you might just pick up a few foreign words to show off!

Zendesk key features

  • Multiple channels for customer communication like email, social media, etc.
  • AI-powered bots for answering common customer queries
  • Customer feedback management
  • Reports and analytics to improve customer service

Zendesk pricing

Zendesk’s paid plans start at $49/user per month.

Zendesk customer ratings

  • Capterra: 4.3/5 (2500+ reviews)
  • G2: 4.2/5 (2500+ reviews)

3. Acquire for customer service

acquire.io homepage

Acquire.io is a multi-channel live software or a conversational customer engagement SaaS platform.

It helps you capture connections with customers in real-time and resolve their issues quickly. As a result, you can improve customer service and your customer retention rate.

Its advanced features like screen sharing, chatbots, co-browsing capabilities, and voice call functionality make customer service a breeze.

Acquire key features

  • Customer timeline for tracking activities and history
  • Shared inbox for teams
  • Performance metrics tracking
  • Real-time dashboards

Acquire pricing

Acquire offers quotes on request.

Acquire customer ratings

  • Capterra: 5/5 (15+ reviews)
  • G2: 4.3/5 (20+ reviews)

4. Bit.ai for file and document management

bit.ai homepage

Bit.ai is a document collaboration tool that helps teams create, organize, and collaborate on documents in one place, from any part of the world.

This SaaS tool’s collaborative document feature lets you communicate more intelligently with media integrations like GIFs, videos, music podcasts, and presentations.

Looking for similar tools? 

Check out these top knowledge base software.

Bit.ai key features

  • Content management functionality
  • Customizable lead capture forms
  • Supports document feedback
  • Workspace insights like who created docs, invited team members, etc.

Bit.ai pricing

This SaaS tool offers a free plan, and the paid plans start at $8/user per month.

Bit.ai customer ratings

  • Capterra: 5/5 (7 reviews)
  • G2: 4.6/5 (4 reviews)

5. JotForm PDF Editor for automatic PDF creation

jotform homepage

JotForm PDF Editor is an easy solution to create professional-looking documents such as contracts or invoices and turn their collected form data into PDFs automatically.

If you’re part of the human resources department, you’ll love the quick data and form collection abilities for recruitment.

Somebody getting excited to leave work early? *nudge-nudge*

The tool also offers 600+ templates, so you can easily modify a professional document within a few minutes.

JotForm PDF Editor key features

  • Drag and drop functionality
  • Tons of PDF layouts
  • Electronic signature widget
  • Supports PDF annotation

JotForm PDF Editor pricing

This SaaS tool has a free plan, and the paid plans start at $24/month.

JotForm PDF Editor customer ratings

  • Capterra: 4.6/5 (500+ reviews)
  • G2: 4.2/5 (30+ reviews)

6. Time Doctor for employee monitoring and time tracking

time doctor homepage

Time Doctor is a great tool for you and your team’s productivity, especially for a remote company.

It helps you create an accurate synopsis of the time spent on each task, client, and project.

This way, you know where you’re doing awesome work, where you need to improve, and how to maintain a work-life balance.

Do you really need time tracking?

Find out the answer in our guide on how to use time tracking to finish projects faster.

Time Doctor key features

  • Distraction alerts to keep you focused
  • Employee monitoring capabilities
  • Automatic screenshots of employees’ screens
  • Website and app monitoring

Time Doctor pricing

They have no free plan. Their paid plans start at $7/user per month.

Time Doctor customer ratings

  • Capterra: 4.5/5 (300+ reviews)
  • G2: 4.3/5 (150+ reviews)

7. Zoom for video conferencing

zoom homepage

Google “Zoom fails.” 

You’ll thank us for a good laugh. 😛

Zoom users may have their oops! moments, but the tool is the perfect cloud platform for any remote team to align themselves and conduct seamless online meetings and webinars. 

The best part is you can host a meeting with more than 100 participants!

Curious about Zoom?

Read our comprehensive Zoom review.

Zoom key features

  • Supports calendar integrations
  • Offers virtual backgrounds
  • Waiting room to check who wants to join the meeting
  • Easy search to find contacts, messages, files, or chat channels

Zoom pricing

Zoom has a free plan for personal meetings. The paid plans for small groups and larger teams start at $14.99/ user per month.

Zoom customer ratings

  • Capterra: 4.6/5 (8000+ reviews)
  • G2: 4.5/5 (35,500+ reviews)

8. Salesforce for customer relationship management

salesforce homepage

Salesforce is a real force when it comes to customer relationship management (CRM).

The software allows businesses to use cloud technology to connect with existing customers, potential customers, and stakeholders.

Let’s hope the cloud isn’t full of rain! 🤞

With this SaaS CRM app, you can: 

  • Gather leads and monitor them
  • Predict and plan the sales cycles
  • Engage directly with leads 

Basically, Salesforce helps you track every step of your sale from initial phone calls to working with coworkers. It also lets you engage more effectively with prospective clients.

Salesforce key features

  • Lead generation and management
  • Marketing automation
  • Quotes and orders tracking
  • Integrates with a prospecting tool like Ring.io

Salesforce pricing

Plans start from $25/user per month and go up to $300/user per month.

Salesforce customer ratings

  • Capterra: 4.4/5 (9,000+ reviews)
  • G2: 4.2/5 (11,000+ reviews)

9. Hootsuite for social media marketing

hootsuite homepage

Whether it’s to grow your business, attract customers, or shop for a million pairs of shoes, social media is a go-to option for everything!

To help you with social media marketing, you can use Hootsuite, a top-tier social media management platform. This SaaS marketing tool lets you plan social media campaigns, publish your content, and engage with your audience.

Hootsuite key features

  • Monitor social media channels messages and posts
  • Supports marketing automation across multiple social media platforms
  • Social media performance analytics
  • Several integrations with popular tools, including HubSpot, Airtable, etc.

Hootsuite pricing

This marketing tool offers paid plans starting from $49 per month.

Hootsuite customer ratings

  • Capterra: 4.3/5 (2600+ reviews)
  • G2: 4.1/5 (3000+ reviews)

10. Google Analytics for business intelligence

google analytics homepage

Google—the search engine whose algorithm we just can’t keep up with. 😛

With Google Analytics, a business intelligence software, you could (try) to beat the search engine. It’s almost like Google is your best friend and enemy at the same time. 

From measuring all kinds of website traffic metrics to categorizing visitors by traffic type, Google Analytics is here for you.

It also doubles as an SEO tool for a lot of businesses!

Google Analytics key features

  • Traffic reporting
  • Conversion tracking
  • Custom analytics dashboards
  • Audience reports

Google Analytics pricing

This analytics tool offers a free plan and premium plan (custom pricing).

Google Analytics customer ratings

  • Capterra: 4.7/5 (5800+ reviews)
  • G2: 4.5/5 (5200+ reviews)

11. Calendly for appointment scheduling

calendly homepage

Keep forgetting to attend Zoom meetings? 🤦

Not when you use Calendly. This SaaS solution is an easy-to-use team scheduling software designed to help save time and never miss appointments or meetings.

You and the attendee just need to set availability preferences.

Once done, the date and time are automatically added to both your calendars. 📅

Now, there’s no way you’ll miss the meeting!

Calendly recently rolled out their Enterprise plan, which offers companies enterprise-grade security, a dedicated client success team, and change management plans. Its many integrations, including a ClickUp integration, allow teams to easily embed Calendly into existing processes.

Calendly key features

  • Automatic reminders and follow-ups
  • Shareable calendar
  • Event templates
  • View team, event, and user activity reports

Calendly pricing

Calendly has a free basic plan, and its paid plans start from $8/month.

Calendly customer ratings

  • Capterra: 4.6/5 (1500+ reviews)
  • G2: 4.7/5 (900+ reviews)

Need more scheduling tools?
Check out the
best schedule makers.

12. Slack for communication and collaboration

slack homepage

Slack is an excellent communication SaaS tool for remote team communications.

It allows teams to create messaging groups called channels for open communication.

Guess you won’t need emails! 

It also supports tons of emojis so you and your team can communicate in your secret language.

smiley face winky heart prayer hands gif

Slack integrates with nearly every workplace app, even ClickUp!

Slack for project management?

Read our Slack project management guide for a clear idea.

Slack key features

  • Channels for organizing your communication
  • Workflow builder for task automations
  • Integrates with 2000+ tools
  • Supports voice and video calls

Slack pricing

Slack offers a free plan, and the paid plans start at $6.67/user per month.

Slack customer rating

  • Capterra: 4.7/5 (9000+ reviews)
  • G2: 4.5/5 (27,000+ reviews)

13. Zapier for integrations and automations

zapier homepage

There are many marketing and sales tools out there, but sometimes creative differences stop them from working together.

Enter: Zapier.

With Zapier, you can build connections that take an event from one tool and trigger an action in another tool.

For example, a teammate changing a task status to ‘Review’ in ClickUp can trigger a message to your email address reminding you to take a look.

Zapier key features

  • Add custom conditions to your automations
  • Offers zap templates
  • Connects with over 3000 apps
  • No-code automations

Zapier pricing

Zapier has a free plan with five zaps. The paid plans start at $19.99.

Zapier customer ratings

  • Capterra: 4.7/5 (1700+ reviews)
  • G2: 4.5/5 (700+ reviews)

FAQs About SaaS Tools

Looking for more answers? Let’s check them out.

1. What are the advantages of SaaS tools?

There are more benefits to SaaS tools beyond no installation and working from home.

Some of them include:

  • Accessibility: since SaaS vendors deliver applications over the internet, you can access them from any device and location with internet connectivity 
  • Automatic updates: instead of purchasing new software or installing updates, you can rely on a SaaS provider to automatically perform updates and bug fixes
  • Customization: a SaaS product or app often has customizable features, helping users personalize it to their tastes 
  • SaaS security: the responsibility of data protection is shared by the SaaS vendors
  • Flexible payments: you can get a SaaS subscription depending on your budget and can also terminate it as and when you want to

2. How to pick a SaaS tool?

Here are some questions you can ask to pick the right tool:

  • What tools does your firm already have?
  • Will the tool save you time?
  • Will it improve work efficiency and quality?
  • Is it scalable?
  • Does it have iOS and Android apps to help you access the SaaS application while on the move?

3. What SaaS tools should every startup have?

SaaS for small businesses and startups may include a:

Just to name a few!

Work From your Couch with SaaS Tools

We’ve shown you the best SaaS tools for startups and large companies.

With no installation expenses or hardware support, they let you work with the best talents worldwide. And they can automate most of your processes too.

And if that isn’t the complete deal, we don’t know what is!

Remember, the secret sauce for success is stacking the best SaaS products together, including time tracking, analytics, customer service, social media marketing, etc., in your kit.

But most importantly, a complete project management software to help you keep everything in sync and on track.

Like ClickUp! 

This SaaS software can help with task management, CRM, PDF annotation, team collaboration, time tracking, project reports, and so much more!

Don’t delay! Join ClickUp for free to deliver successful projects right from your couch.

cheers gif

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