No matter what industry you’re in, customer feedback is essential for garnering insights about your product and gauging satisfaction levels. One tool that helps with that is Canny.
With built-in analytics tools, Canny helps you gather feedback, analyze the results, and create a product roadmap to share your latest features with customers. ✨
While Canny is a useful tool, the price can be out of reach for small businesses. Plus, the only way to get feedback in Canny is from product roadmaps and upvoting (sorry, no customer feedback forms, widgets, or NPS banners to get insights).
Fortunately, Canny isn’t your only option for customer feedback tools.
Here, we’ll show you what to look for in Canny alternatives. Plus, we’ll share the top 10 alternatives to Canny so you can gain insights, improve products, and build winning customer relationships. ?
10 Best Canny Alternatives & Competitors in 2024
Summarize this article for me pleaseWhat Should You Look for In Canny Alternatives?
While Canny is a good tool if you just want a general overview of how customers feel about your product, some tools give deeper insights for better decision-making. ?
Here’s what to look for in an alternative feedback management system to Canny:
- Quantitative feedback: Things like customer satisfaction ratings let you identify bugs and monitor trends better than simple feature voting metrics
- Customer communication channels: Achieve communication goals and build better relationships with your people by using things like chat, forms, and emails to connect with real-life customers and close the feedback loop
- User segmentation: Not all users are the same. Get insights and deliver what your customers need, and track feedback with segmented personas that simplify stakeholder analysis
- Multiple metrics: Marketing metrics like NPS and CSAT provide deeper insights into customer behavior to approach their needs from every angle as you capture customer feedback
- Integrations: Have a deep tech stack? Choose a Canny alternative with key features and integrations that work with your favorite feedback management system to streamline the process
With these key features, you can generate better intel and understand your customers on a more meaningful level. With that knowledge in hand, your team can create better products that serve the needs of your supporters.
Summarize this article for me pleaseThe 10 Best Canny Alternatives to Use
Ready to find the best customer feedback alternatives to Canny? Let’s dive into the 10 best options to try today. From full-service project management software to customer feedback management tools, you’ll find the best option for your business right here. ?
1. ClickUp
When you’re searching for an alternative feedback management tool to replace Canny, it’s hard to beat ClickUp. This task management software helps you manage everything from your team’s workload to user feedback. Use it for product management to collect user feedback, generate team discussions on feature requests, and build roadmaps for product initiatives.
Customizable ClickUp Forms let you get the feedback you need from customers. Gather your product team to build frameworks with conditional logic for your forms and use them to collect feedback, get insights into feature requests, display customer feedback in a List view, and track feedback for future product launches or brainstorming sessions.
Instantly generate tasks from your forms and assign them to the appropriate team members. Choose from four task priorities to flag them based on urgency level. Comments and notifications instantly update the task’s watchers and assignees to trigger the next steps in the product roadmap.
ClickUp’s Table View lets you build a customer database packed with information relevant to your products. Use it to create spreadsheets, store client information, and visualize data. ?
ClickUp boasts over 1,000 templates including changelogs, product feedback forms, and customer satisfaction surveys to gather and analyze customer insights. Each one is customizable to your news, whether you’re a small business with a small group of dedicated customers or a large firm with hundreds of thousands of users.
ClickUp best features
- Built-in customer feedback tools let you gather, analyze, and report all in one place
- Thousands of templates including prioritization templates save time in creating documentation of user feedback
- Different views including Kanban boards let you manage feedback boards and track progress on product initiatives
- Build and manage your customer knowledge base in one convenient space thanks to Forms and Docs
- Notifications and real-time collaboration improve teamwork and keep everyone up to speed on the latest changes
- Integrations with tools like Zendesk, Zapier, and Slack streamline workflows and improve communication across your tech stack
ClickUp limitations
- Some features like ClickUp AI are not available on the free plan
- While the user interface is easy to learn, there’s a learning curve thanks to the sheer number of features and functionality
ClickUp pricing
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Contact for pricing
- ClickUp Brain: Available on all paid plans for $5/Workspace member/month
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.6/5 (3,800+ reviews)
2. UserVoice
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. ⚒️
UserVoice best features
- Smart integrations with tools like Salesforce provide a better workflow and greater productivity
- The branded feedback portal creates a constructive place for users to request new features, report bugs, and generate better feedback loops
- The in-app feedback widget lets customers provide insights right on your website or in your app—without having to log in or go to another page
- A contributor sidebar lets sales leads and customer support agents share feedback from users from any application on the web
UserVoice limitations
- Pricing plans can be expensive for this specific feedback management tool
- There’s room for improvement when it comes to flagging spam that comes in with real-life customer feedback
UserVoice pricing
- Essentials: $699/month, billed annually
- Pro: $899/month, billed annually
- Premium: $1,349/month, billed annually
- Enterprise: Custom pricing
UserVoice ratings and reviews
- G2: 4.5/5 (200+ reviews)
- Capterra: 4.2/5 (60+ reviews)
3. Atlassian’s Jira Software
Jira is an issue-tracking tool that flags and tracks bugs, creates product roadmaps, and collects user insights. Beloved by SaaS companies and startups, it’s a great tool for gathering and analyzing what your customers say about your products. Plus, it highlights areas for improvement to target pressing issues instantly. ✍️
Jira Software best features
- With over 2,500 API integrations, this platform works with just about any tool in your favorites list
- Customizable templates and workflow automations save time and let you create feedback forms that are unique to your products
- Use built-in reporting features to share updates with the team and drive discussions on product improvement and advanced features
- Customizable dashboards let you silo work for the product team or connect it to other departments for efficient feedback workflows
Jira Software limitations
- Some users find the interface could be simplified to make it easier to find the right projects and feedback
- Advanced road mapping is limited to the paid plans
Jira Software pricing
- Free
- Standard: $7.75/user/month
- Premium: $15.25/user/month
- Enterprise: Custom pricing
Jira Software ratings and reviews
- G2: 4.3/5 (5,500+ reviews)
- Capterra: 4.4/5 (13,300+ reviews)
4. Pendo
Pendo is a customer experience solution that simplifies how you collect user feedback. Built right into your app or website, users can request key features, report issues with the product, and get the support they need. ?
Pendo best features
- Session Replay provides video recording of how customers use your app or site to get on-the-ground insights into areas for improvement
- In-app analytics offer quantitative measurements of customer happiness, customer success, and engagement
- Gather customer feedback on your site or app and instantly add requests to your product roadmap
- Customized guides help address common user issues that are relevant to your specific products, saving time for your customer service team
Pendo limitations
- Pricing plans are on the higher side
- Custom reports are limited on the mobile app
Pendo pricing
- Free
- Starter: Starting at $7,000 per year depending on the number of active users
- Growth: Contact for pricing
- Portfolio: Contact for pricing
Pendo ratings and reviews
- G2: 4.4/5 (1,300+ reviews)
- Capterra: 4.5/5 (200+ reviews)
5. UserTesting
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. ?
UserTesting best features
- Purpose-built and partner networks let you target customers in different markets and segments to understand their needs
- Usability tests, click tests, and surveys provide dynamic insights that are more informative than simple voting tests
- Measure performance with loyalty, trust, and use scores driven by customers
- Dashboards powered by machine-learning offer suggestions for changes to stand out from the competition
UserTesting limitations
- Customer feedback requires users to open a new tab so it isn’t an in-app tool
- Some users want better validation and verification of users
UserTesting pricing
- Essentials: Custom pricing
- Advanced: Custom pricing
- Ultimate: Custom pricing
UserTesting ratings and reviews
- G2: 4.5/5 (600+ reviews)
- Capterra: 4.5/5 (100+ reviews)
6. Frill
Frill is a customer feedback management tool you can use as a web app or widget. Use the customization features to build unique boards where you brainstorm ideas and meet customer needs. ?
Frill best features
- Customizable boards let you capture ideas, create initiatives, and respond to user concerns
- Unlimited feedback using widgets regardless of pricing plan
- Build a public roadmap based on user feedback to share what changes are in the works
- Announcements (Frill’s version of a changelog tool) instantly update users when you launch a new feature or product
Frill limitations
- All comments are posted instantly, which may be off-putting for companies that want to approve comments before they post
- Customer support is done mainly via email, which can delay feedback projects
Frill pricing
- Startup: $25/month
- Business: $49/month
- Growth: $149/month
- Enterprise: Starting at $349
Frill ratings and reviews
- G2: 4.8/5 (20+ reviews)
- Capterra: 4.7/5 (20+ reviews)
7. Nolt
Customer feedback doesn’t have to be boring. At least that’s how the leaders behind Nolt feel. As one of the top alternatives to Canny, this app offers a stunning, visual feedback board that users will love to use when collecting feedback.
Not only does it offer a better customer experience, but it also increases the likelihood of users engaging with your products and sharing their insights. ?
Nolt best features
- Custom statuses and fields let you build personalized workflows that make sense for your team
- Leverage public or private settings for your customer feedback boards depending on your business needs
- Custom branding features let you add your own spin and personality to feedback forms and boards
- Full control over users, mentions, and voting makes it easy to build a feedback loop that is informative and free from profanity or other banned information
Nolt limitations
- The simple user interface and design are easy to use but limiting for high volumes of feedback
- Some users wish there were more integrations available
Nolt pricing
- Essential: $39/month
- Pro: $89/month
- Enterprise: Available on request
Nolt ratings and reviews
- G2: 5/5 (15+ reviews)
- Capterra: 4.9/5 (40+ reviews)
8. AlphaOS FeatureOS
FeatureOS, rebranded from HelloNext, is a tool that lets you collect and analyze customer feedback at scale. Instead of gathering insights from feature voting only, this tool lets you analyze customer engagement with several approaches. ?
FeatureOS best features
- The roadmap tool lets you build product paths based on user feedback or from scratch and instantly share with your readers
- Collect feedback using various methods including widgets, a voting feedback board, surveys, embeds, and forms
- The changelog updates users with visuals, popup widgets, and notifications so they never miss a new product or feature
- Integrations with tools like Slack, Intercom, Linear, and ClickUp simplify workflows using all your tools
FeatureOS limitations
- It has fewer features than other tools on this list but pricing reflects that
- There’s a bit of a learning curve initially when navigating the product features
FeatureOS pricing
- Runway: $29/month
- Take Flight: $79/month
- Fly High: $149/month
FeatureOS ratings and reviews
- G2: N/A
- Capterra: N/A
9. FeedBear
Gone are the days of disjointed feedback siloed into emails, support calls, and sales requests. With FeedBear, all your customer feedback is conveniently stored in one space.
The user feedback tool offers a 14-day free trial before committing. Improve product development by using multiple idea boards, having users vote on their favorite options, and building a product roadmap for success. ?️
FeedBear best features
- Automatic notifications let users know when you’ve made changes they requested
- Boards and tasks show the team what you’re working on and make it easy to assign next steps
- The simple interface helps you create feedback forms in under a minute
- Add your logo, branding, and personality to the fully customizable design
FeedBear limitations
- Users wish there was more customization for fields for the feedback management software
- FeedBear isn’t available in all languages, limiting its use for foreign businesses and customers
FeedBear pricing
- Startup: $49/month
- Business: $99/month
- Enterprise: Custom pricing starting at $499/month
FeedBear ratings and reviews
- G2: N/A
- Capterra: 4.8/5 (20+ reviews)
10. Savio
Designed for B2B SaaS teams, Savio makes creating a data-driven roadmap easier than ever. Skip the messy feedback in spreadsheets and use this tool to organize customer reports from various teams including sales, product, and marketing. ??
Savio best features
- Feedback is instantly grouped into similar categories, making it easy to identify feature requests and areas where users want product improvements
- Close the feedback loop and send prompt personalized notifications to let users know you hear their concerns
- Built-in metrics let you analyze feedback to prioritize the most important work
- Integrations include Help Scout, Chrome extensions, and Salesforce
Savio limitations
- Some features like Kanban boards and voting boards are missing
- The search function for tickets could be more intuitive for the feedback management tool
Savio pricing
- Essential: $49/first user/month, additional users $29/month each
- Professional: $99/first user/month, additional users $49/month each
- Business: $299/first user/month, additional users $59/month each
Savio ratings and reviews
- G2: 4.8/5 (5+ reviews)
- Capterra: 5/5 (1+ reviews)
Summarize this article for me pleaseGet Better Customer Insights Now With ClickUp
With these Canny alternatives, you can generate better customer feedback and continue to refine your process and product.
From tools that make feature voting a breeze to built-in analytics and task management features, it’s easier than ever to elevate the experience for your team and your customers.?
On that note, sign up for ClickUp today and connect with your users to deliver products they love.
With task automations, customizable forms, views, and priorities (not to mention thousands of integrations), you can easily sync up with your team anytime, anywhere to ensure greater customer satisfaction. ?
Everything you need to stay organized and get work done.
