Customer service is quietly being reshaped by AI.
Far from futuristic hype, AI agents are now taking on the unglamorous but critical jobs: routing tickets, handling repetitive requests, surfacing the right information at the right moment, and keeping operations flowing with less human hand-holding.
A McKinsey study says that, with agents in the mix:
And the best AI agents? They don’t get in the way. They quietly do the work and let your team focus on where they’re actually needed.
In this blog post, we’re breaking down the top AI agents for customer service worth using. Let’s dive in! 🤖
Best AI Agents for Customer Service
- Top AI Agents for Customer Service
- What Are AI Agents for Customer Service?
- What Should You Look for In AI Agents for Customer Service?
- The Best AI Agents for Customer Service
- 1. ClickUp (Best for support task tracking and workflow automation)
- 2. Intercom Fin (Best for knowledge-based query resolution)
- 3. Ada Support (Best for enterprise multilingual support)
- 4. Kustomer (Best for sentiment-based support prioritization)
- 5. Zendesk AI (Best for data-driven conversation handling)
- 6. Drift AI (Best for sales-oriented customer interactions)
- 7. Tidio Lyro (Best for small businesses with limited resources)
- 8. Freshdesk Freddy AI (Best for quick deployment without technical expertise)
- Frequently Asked Questions
Summarize this article for me pleaseTop AI Agents for Customer Service
Here’s a brief comparison of the top AI agents for customer service teams.
| Tool | Best features | Best for | Pricing |
| ClickUp | Custom autopilot agents, chat-integrated replies, AI-powered task workflows, support workspace templates | All team sizes | Free plan available; customization available for enterprises |
| Intercom Fin | GPT-4 powered responses, workflow triggers, feedback-based learning, transcripts with key points | Small to mid-market companies | Starts at $39/month per seat; 14-day free trial; $0.99 per Fin resolution |
| Ada Support | Multilingual AI, tiered support levels, proactive outreach, drag-and-drop builder | Enterprises | Custom pricing (varies by deployment scale) |
| Kustomer | Emotion detection, CRM-based context, voice and chat support, smart scheduling | Mid-market to enterprise teams | Starts at $89/month per user; AI add-ons from $0.60/convo |
| Zendesk AI | Predictive triage, AI-enhanced agent assist, auto-language detection, SLA-focused logic | Mid-market to large teams | Starts at $55/month per agent (billed annually); AI add-on: $50/month per agent |
| Drift AI | Sales-aware support, lead scoring, calendar booking, conversion metrics | Mid-market SaaS and subscription businesses | Custom pricing |
| Tidio Lyro | Quick setup, channel switching, product catalog linking, after-hours automation | Individuals and small businesses | Lyro AI agent add-on starts at $39/month |
| Freshdesk Freddy AI | Sentiment-based triage, help doc uploads, AI vs. human metrics, multi-channel support | Small to mid-sized teams | Starts at $18/month per agent; AI Copilot starts at $94/month per agent |
How we review software at ClickUp
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
Summarize this article for me pleaseWhat Are AI Agents for Customer Service?
AI agents for customer service are sophisticated digital assistants that transform how businesses interact with customers. These advanced tools leverage natural language processing (NLP) and machine learning (ML) to handle complex customer inquiries.
They are built to understand context, learn from interactions, and improve over time.
AI agent tools can work across multiple channels, such as chat, email, and help desks, giving customers faster responses while keeping things organized on your end.
🧠 Fun Fact: Back in the late 1960s, Shakey the Robot emerged as the first general-purpose mobile robot capable of reasoning about its actions. Developed by SRI International, Shakey set the stage for future AI agents.
Summarize this article for me pleaseWhat Should You Look for In AI Agents for Customer Service?
Support reps want tools that tackle real-world frustrations without creating new hassles. Because the one thing they don’t have is time to explain the same or recurring context over and over.
Here’s what matters most in an AI customer service agent:
- Intuitive setup: Gets up and running in hours with minimal training, letting reps focus on helping customers
- Context-aware replies: Picks up on customer tone, slang, or urgency, crafting responses that feel warm and human
- Cross-platform consistency: Delivers uniform answers on WhatsApp, email, X, or SMS, ensuring a cohesive customer experience
- Smooth agent handoff: Transfers chats to human agents with full context, so customers don’t have to restart their story
- Brand-aligned tone: Customizes replies to reflect your company’s positioning, from quirky to professional, for authenticity
- Instant performance insights: Shows support agents real-time stats like resolution rates, boosting confidence and efficiency
- Reliable peak performance: Manages surges like holiday sales without slowdowns and long wait times, keeping customers satisfied
Summarize this article for me pleaseThe Best AI Agents for Customer Service
These AI customer service tools can help increase customer satisfaction by providing immediate answers to their queries. Let’s explore each tool in detail. 👇
1. ClickUp (Best for support task tracking and workflow automation)
ClickUp brings customer service’s moving parts into one system.
It’s the everything app for work that combines project management, knowledge management, and chat—all powered by AI that helps you work faster and smarter.
To start with, you have ClickUp Brain, the AI assistant within ClickUp, which helps to build agents, automate workflows, interact with multiple AI models, find insights, and more within seconds. 👇🏼
Now, let’s look at the agentic workflows within ClickUp:
Autopilot Agents by ClickUp
Let’s say someone drops a message asking who’s handling a refund for a specific account. The Auto-Answers Agent scans your workspace, finds the task, and replies with the assignee’s name and a link to the active thread.
Custom Autopilot Agents by ClickUp
Build a ClickUp Custom Autopilot Agent to trigger actions based on specific keywords or channels
If your workflow needs something more specific, you can use the no-code builder to build a ClickUp Custom Autopilot Agent.
ClickUp Brain also provides support while building. Use it to draft prompts, refine actions, or suggest tools based on your workflow.
Suppose you have a partner support channel for VIP accounts. You can build an AI agent that watches that channel, triggers only when the message mentions ‘data breach’ or ‘access issue’, then creates a task in your ‘Enterprise Escalations’ list, attaches the original message, and assigns it to your security team.
Task management in ClickUp
Once your agents are in place, the rest of the workflow still needs structure. ClickUp’s Project Management Software for Customer Service offers a dedicated workspace setup to triage tickets, assign owners, track progress, and surface insights.
Begin with ClickUp Tasks to convert every customer issue into an action item. Then, enhance these Tasks with ClickUp Custom Fields to categorize and prioritize effectively. Fields like ‘Issue Type’, ‘Customer Segment’, ‘Channel’, and ‘Urgency’ allow your team to filter and address tickets efficiently.
Implement ClickUp Automations to maintain momentum in your support processes. It can triage, prioritize, and assign tickets for you in a jiffy. If a task remains in a ‘Blocked’ status for over two days, an automation can notify the team lead, escalate the issue, and post an update in the relevant communication channel.
To expedite setup, the ClickUp Customer Service Management Template offers a ready-to-use workspace.
This customer service template includes pre-built custom fields such as ‘Issue Type’, ‘Completion Status’, ‘Requestor’s Contact Email’, and ‘Customer Satisfaction Rating’. Additionally, it features a pre-built Form view to streamline ticket intake, ensuring your team can manage customer requests efficiently.
And for teams aiming to delve deeper into recurring issues, the ClickUp Customer Problem Statement Template is invaluable.
ClickUp best features
- Track what matters: Build custom ClickUp Dashboards to monitor tickets, SLAs, and team capacity
- Write without starting from scratch: Use ClickUp Brain to draft replies and support docs
- Automate tasks by telling, not clicking: Type what you need and let ClickUp Brain set it up
- Store every answer in one spot: Create a support knowledge base using ClickUp Docs with rich text formatting
- Turn requests into tasks: Use ClickUp Forms to collect issues and auto-fill task details
- Keep side tasks from slipping: Assigned Comments in ClickUp ensure follow-ups don’t get missed
- Communicate without switching tools: Use ClickUp Chat to discuss issues, share files, and stay aligned in real time
ClickUp limitations
- The flexibility is powerful, but new users may need time to navigate custom setups and workspace settings
ClickUp pricing
free forever
Best for individual users
Free Free
Key Features:
60MB Storage
Unlimited Tasks
Unlimited Free Plan Members
unlimited
Best for small teams
$7 $10
Everything in Free Forever plus:
Unlimited Storage
Unlimited Folders and Spaces
Unlimited Integrations
business
Best for mid-sized teams
$12 $19
Everything in Unlimited, plus:
Google SSO
Unlimited Message History
Unlimited Mind Maps
enterprise
Best for many large teams
Get a custom demo and see how ClickUp aligns with your goals.
Everything in Business, plus:
White Labeling
Conditional Logic in Forms
Subtasks in Multiple Lists
* Prices when billed annually
The world's most complete work AI, starting at $9 per month
ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
ClickUp ratings and reviews
- G2: 4.7/5 (10,230+ reviews)
- Capterra: 4.6/5 (4,460+ reviews)
What are real-life users saying about ClickUp?
This Reddit comment really says it all:
📮 ClickUp Insight: Only 10% of our survey respondents regularly use automation tools and actively seek new opportunities to automate.
This highlights a major untapped lever for productivity—most teams are still relying on manual work that could be streamlined or eliminated.
ClickUp’s AI Agents make it easy to build automated workflows, even if you’ve never used automation before. With plug-and-play templates and natural language-based commands, automating tasks becomes accessible to everyone in the team!
💫 Real Results: QubicaAMF cut reporting time by 40% using ClickUp’s dynamic dashboards and automated charts—transforming hours of manual work into real-time insights.
2. Intercom Fin (Best for knowledge-based query resolution)
via Intercom Fin
Intercom Fin uses advanced language models like GPT-4 to understand customer questions beyond simple keyword matching. It connects to your existing documentation, making implementation relatively quick.
You’ll notice how it adjusts its tone based on a conversation’s context: professional when discussing technical issues, sympathetic when handling complaints. Many teams like how it identifies resolution patterns to spot gaps in support materials.
If you already use other Intercom tools, Fin fits right into your existing workflow.
Intercom Fin best features
- Set up custom workflows that trigger specific actions when customers mention certain products or issues
- Check AI performance through analytics that show successful resolutions compared to escalations
- Include customer feedback in the learning process to improve future interactions
- View conversation transcripts with highlighted key points to grasp customer concerns quickly
Intercom Fin limitations
- Only works within the Intercom ecosystem, which limits options if you use other platforms
- Has trouble with highly technical or specialized industry questions
- Needs regular content updates to stay accurate as your offerings change
Intercom Fin pricing
- 14-day free trial
- Essential: $39/month per seat
- Advanced: $99/month per seat
- Expert: $139/month per seat
- Fin AI Agent: $0.99 per resolution (pricing applies to all plans and integrations)
Intercom Fin ratings and reviews
- G2: 4.5/5 (3,380+ reviews)
- Capterra: 4.5/5 (1,115+ reviews)
What are real-life users saying about Intercom Fin?
This review caught our eye:
📖 Also Read: Free Customer Journey Map Templates
3. Ada Support (Best for enterprise multilingual support)
via Ada Support
Ada Support handles conversations in multiple languages without needing separate setups for each one. It automatically categorizes incoming questions and sends them to specialized AI modules for different topics.
Many large organizations use this system because it can expand across global markets without requiring proportional staff increases. Its security compliance makes it suitable for industries with strict data handling rules, such as banking and healthcare.
Ada Support best features
- Link the system to your product database so responses include current information about inventory and specifications
- Divide customer conversations based on value tiers, offering different service levels automatically
- Send proactive outreach messages triggered by account milestones or typical problem timeframes
- Generate custom reports on resolution types to help spot product issues before they cause ticket spikes
Ada Support limitations
- Setup typically takes 4-6 weeks and requires dedicated technical staff
- Price structure makes it impractical for companies with lower support volumes
- It sometimes gives less accurate answers when pulling from multiple custom knowledge topics
Ada Support pricing
- Custom pricing
Ada Support ratings and reviews
- G2: 4.6/5 (150+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Ada Support?
One perspective worth noting:
🧠 Fun Fact: KPMG found that for every $1 businesses invest in AI, they see an average return of $3.5. A small but impressive 5% of companies report making as much as $8 back.
4. Kustomer (Best for sentiment-based support prioritization)
via Kustomer
Kustomer operates as part of a CRM platform rather than as a standalone chatbot. It interprets customer messages to detect emotions such as frustration or urgency. This emotional awareness helps prioritize conversations needing immediate attention, often preventing issues from escalating.
You might appreciate how it considers customer history for context-aware responses instead of treating each message in isolation. This approach reduces repetition for returning customers and facilitates personalized support.
Kustomer best features
- Schedule follow-ups automatically based on issue type without manual calendar management
- Apply different conversation or customer management strategies based on the detected customer sentiment or mood
- Display relevant purchase history when customers mention specific products
- Generate response suggestions that include account details like subscription type
Kustomer limitations
- AI workflow automation rates might be considered lower compared to some competitors
- Voice capabilities aren’t as mature as the text-based functions
- Requires adopting the complete Kustomer CRM platform rather than integrating with your current systems
- Offers fewer language options compared to specialized multilingual solutions
Kustomer pricing
- Enterprise: $89/month per user
- Ultimate: $139/month per user
AI add-ons
- AI agents for customers: $0.60 per engaged conversation
- AI agents for reps: $40/month per user
Kustomer ratings and reviews
- G2: 4.4/5 (430+ reviews)
- Capterra: 4.6/5 (75+ reviews)
What are real-life users saying about Kustomer?
A user shared this feedback:
5. Zendesk AI (Best for data-driven conversation handling)
via Zendesk
Zendesk AI draws on patterns from billions of support interactions to automatically categorize incoming messages and assign them to appropriate queues. The helpdesk software focuses on customer service language rather than general conversation, helping it recognize industry terms your customers use.
It combines customer-facing automation with agent assistance tools to enhance both sides of the support experience. This approach often results in smoother transitions when complex issues need human expertise.
Zendesk AI best features
- Examine conversation patterns to find common points where customers abandon automated solutions
- Recommend next actions to agents based on similar historical tickets and their resolutions
- Detect language automatically and switch the response language without customer selection
Zendesk AI limitations
- Needs substantial data from past interactions to perform optimally
- Becomes more complex to integrate with non-Zendesk systems
- Interface changes frequently, creating occasional learning hurdles
- Performance varies between different languages according to some users
Zendesk AI pricing
- Free trial
- Suite Team: $55/month per agent (billed annually)
- Suite Growth: $89/month per agent (billed annually)
- Suite Professional: $115/month per agent (billed annually)
- Suite Enterprise: Custom pricing
AI add-on
- Advanced AI: $50/month per agent (billed annually)
Zendesk AI ratings and reviews
- G2: 4.3/5 (6,200+ reviews)
- Capterra: 4.4/5 (4,040+ reviews)
What are real-life users saying about Zendesk AI?
One G2 review puts it this way:
🔍 Did You Know? Deloitte reports that 15% of contact centers are already using generative AI to speed up customer authentication, simplify solutions, and generate automated call summaries and follow-ups.
6. Drift AI (Best for sales-oriented customer interactions)
via Salesloft
Drift by Salesloft approaches support conversations with sales awareness, recognizing when customer service interactions might reveal sales opportunities.
This customer success software connects with marketing tools to add context, noting whether someone chatting previously viewed pricing pages or abandoned a cart. The sales perspective makes Drift particularly useful for SaaS and subscription businesses where upgrade possibilities often emerge during support interactions.
Plus, it’s analytics track conversion metrics alongside traditional support measurements for efficiency.
Drift AI best features
- Spot upsell opportunities during support conversations based on usage patterns
- Book meetings directly into sales calendars when conversations indicate purchase interest
- Monitor conversation sources to see which marketing channels generate support needs
- Create different conversation paths for prospects versus existing customers
Drift AI limitations
- Support functions aren’t as robust as its sales capabilities
- Analytics emphasize conversion metrics over traditional support performance indicators
- Setting up custom conversation flows takes more manual work than some alternatives
Drift AI pricing
- Custom pricing
Drift AI ratings and reviews
- G2: 4.4/5 (1,250+ reviews)
- Capterra: 4.5/5 (195+ reviews)
What are real-life users saying about Drift AI?
According to one reviewer:
7. Tidio Lyro (Best for small businesses with limited resources)
via Tidio
Tidio’s Lyro reduces technical complexity by focusing on quick setup for small businesses. It handles about 70% of common customer questions without needing extensive training data.
Conversations flow between channels like live chat, WhatsApp, Instagram, and Messenger without losing context. This connectivity helps small teams manage multiple AI communication platforms simultaneously.
Even better? The system combines Claude (Anthropic AI) and in-house models to balance performance with cost efficiency. Tidio prioritizes practical results over complex customization options.
Tidio Lyro best features
- Begin with workflow templates for common business types to enhance AI customer support
- Transfer conversations between AI and live agents without making customers repeat information
- Connect product catalogs so the AI can reference specific items by name and features
- Configure after-hours coverage for basic questions when your team is unavailable
Tidio Lyro limitations
- There are fewer enterprise features available
- It’s capable of handling a smaller volume of concurrent conversations than enterprise solutions
- Limited advanced customization compared to developer-focused platforms
Tidio Lyro pricing
- 7-day free trial
- Lyro AI Agent: $39/month
- Flows: $29/month
Tidio Lyro ratings and reviews
- G2: 4.7/5 (1,730+ reviews)
- Capterra: 4.7/5 (465+ reviews)
What are real-life users saying about Tidio Lyro?
A G2 reviewer summed it up like this:
🔍 Did You Know? Studies have shown that AI agents can spontaneously develop human-like communication conventions when interacting in groups. This behavior mirrors the evolution of human language and highlights the complex social dynamics AI can exhibit.
8. Freshdesk Freddy AI (Best for quick deployment without technical expertise)
via Freshdesk
Freshdesk Freddy AI shortens implementation time by connecting to your existing materials rather than requiring extensive manual training. It handles approximately 45% of support requests independently.
The AI agent also features proactive service capabilities that identify potential issues before customers report problems. This preventive approach may reduce ticket volumes over time. Freddy AI’s strategy focuses on determining when human assistance makes more sense, rather than forcing task automation everywhere.
Freshdesk Freddy AI best features
- Upload existing help documents automatically instead of rebuilding customer service knowledge bases manually
- Review common support tickets to suggest new help content that could prevent future issues
- Compare performance between AI and human agents across resolution metrics
Freshdesk Freddy AI limitations
- Less sophisticated conversation branching than some conversational platforms
- Requires the Freshdesk infrastructure rather than working as a standalone solution
- Sometimes shows inconsistencies in the knowledge base interpretation, according to some users
Freshdesk Freddy AI pricing
- Free plan (for up to two agents)
- Growth: $18/month per agent
- Pro: $59/month per agent
- Pro + AI Copilot: $94/month per agent
- Enterprise: $95/month per agent
Freshdesk Freddy AI ratings and reviews
- G2: 4.4/5 (3,505+ reviews)
- Capterra: 4.5/5 (3,385 reviews)
What are real-life users saying about Freshdesk Freddy AI?
See what this G2 reviewer had to say:
🔍 Did You Know? Most teams keep a close eye on their AI agents, with 55.4% relying on tracing or observability tools, and 44% have guardrails in place. Offline and online evaluations are also common.
Summarize this article for me pleaseRethink Customer Service With ClickUp’s AI Agents
Choosing the right AI agent comes down to knowing what actually improves your team’s day-to-day. Speed alone doesn’t solve much if your team still chases updates, rewrites the same replies, or struggles to find context.
ClickUp helps you with both: agents that take action and a workspace that keeps everything connected.
Templates, automation, live updates, and AI agents for customer service that act on your terms. From assigning the right owner to surfacing the right context, every feature is built to move support forward without slowing your team down.
Sign up for ClickUp today! ✅
Summarize this article for me pleaseFrequently Asked Questions
Can you use AI for customer service?
Yes, AI is widely used in customer service today. Businesses deploy AI in the form of chatbots, virtual assistants, and automated ticketing systems to manage routine queries like order tracking, account issues, and FAQs. AI can also analyze customer sentiment to detect frustration or urgency and route issues to the right human agent. Beyond reacting to customer needs, AI is increasingly being used proactively, predicting customer issues before they arise and offering personalized solutions. The result is faster service, 24/7 availability, reduced costs, and more time for human agents to focus on complex or emotionally sensitive cases.
What is the best AI for customer service?
There isn’t a single “best” AI for customer service, because the right choice depends on the size of the business, industry, type of customer interactions, and budget. Companies typically evaluate AI tools based on natural language understanding, integration with existing systems like CRMs, multi-channel support, customization options, and security. Some of the top players include enterprise platforms like Salesforce, Microsoft, and Google, as specialized conversational AI providers focused on chatbots and voice bots. The best solution is usually the one that balances automation with a smooth handoff to human agents while fitting seamlessly into the company’s support ecosystem.
What are the 5 types of agents in AI?
In artificial intelligence theory, an “agent” refers to a system that perceives its environment and takes actions to achieve goals. The five classical types are simple reflex agents, which respond only to current inputs; model-based reflex agents, which maintain an internal state to handle partially observable situations; goal-based agents, which plan actions to achieve defined goals; utility-based agents, which compare possible outcomes and choose the one that maximizes value; and learning agents, which improve their performance over time by learning from data and feedback. While these are theoretical categories, they provide the foundation for many practical AI applications, including customer service bots and virtual assistants.
Which company uses AI for customer service?
Many well-known companies have integrated AI into their customer service strategies. For example, Verizon uses generative AI to predict why customers are calling and route them more effectively, while Bank of America’s virtual assistant Erica helps customers with banking tasks through voice and chat.
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