11 Best Moveworks Alternatives for AI-Powered IT Support in 2025

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You’ve automated ticketing and deployed chatbots, yet your team still spends hours chasing updates and answering the same IT questions.
If you’re using Moveworks—or something similar—you were likely promised smoother workflows. But for many teams, the reality doesn’t quite match the pitch. While Moveworks helped define AI-powered IT support, it’s the steep costs, limited customization, or steep learning curve that don’t help.
Either way, there are more innovative AI productivity tools out there. These Moveworks alternatives go beyond basic bots, offering real-time service desk support, automation studios, and seamless integration with your existing systems. They help HR and IT teams work more efficiently.
Let’s look at the best alternatives built to actually deliver.
Moveworks is a powerful AI-driven support platform. But as your organization scales or diversifies its needs, its limitations may become more pronounced. Maybe it’s the restrictive workflow customization flexibility, the high costs and slower implementation times, or the difficulty integrating with legacy systems.
Whatever the case, here are some scenarios why teams are exploring Moveworks competitors:
The bottom line? If you want to enhance productivity, automate tasks more intelligently, and seamlessly serve IT and HR support functions, the tools below are worth a serious look.
🧠 Fun fact: The first chatbot ever was born in 1966—and it was a therapist. Eliza, developed at MIT, simulated a Rogerian psychotherapist and used pattern matching to reflect questions back to users. Though basic, it sparked the early imagination for human-computer interaction. Today’s AI agents, like those from IBM and Espressive, can parse language, context, and even emotional tone. From Eliza to enterprise-grade agents—it’s been a wild ride.
Short on time? Here’s a quick comparison of the top Moveworks competitors, including what they’re best at, standout capabilities, and starting monthly pricing.
| Tool | Best for | Key features | Pricing* |
| ClickUp | AI and agentic workflow automation and project management | ClickUp Brain, Autopilot AI Agents, task automation, AI chat | Free plans available, Customizations for enterprises |
| Aisera | Enterprise-grade service automation | Conversational AI, AiseraGPT, ticket automation, omnichannel support | Custom pricing |
| Leena AI | HR and IT support automation | Free plan, Paid starts at $140/month | Custom pricing |
| IBM Watson Assistant | Natural language understanding and chatbots | NLP, Watsonx, dialog flow, secure enterprise integrations | Free plan, Paid starts at$140/month |
| Kore.ai | Conversational AI platforms | Low-code bot builder, SmartAssist, prebuilt IT/HR bots | Custom pricing |
| n8n | Open-source workflow automation | Drag-and-drop builder, 200+ integrations, self-hosting options | Free plan, Paid starts at $65/month |
| Rezolve.ai | AI service desk with MS Teams integration | Auto-responses, smart ticketing, built-in LMS, Teams-first deployment | Custom pricing |
| ServiceNow Virtual Agent | Large-scale enterprise service desks | No-code bot building, predictive intelligence, and deep ITSM integration | Custom pricing (bundled) |
| Espressive | AI for employee self-service | NLP engine, Barista chatbot, HR/IT service automation | Custom pricing |
| UiPath | Robotic process automation (RPA) | StudioX, AI Center, unattended bots, code-free automation | Paid plan starts at $25/month |
| OpenDialog | Low-code conversational design | Scenario-based chatbots, logic building, and enterprise control | Free plan, Paid starts at$65/month |
Each tool listed below brings a unique strength to the table—whether it’s AI-powered ticket resolution, custom workflow design, or full-scale RPA deployment.
Instead of offering generic support features, these platforms specialize in solving real operational pain points, such as response delays, scattered processes, or high-volume repetitive tasks.
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
From ClickUp’s intelligent workspace to OpenDialog’s scenario-driven chatbots, these Moveworks competitors are built to help IT and HR teams do more with less friction. Let’s explore how each one stacks up.

Work today is broken. 60% of our time is spent sharing, searching for, and updating information across different tools. Our projects, documentation, and communication are scattered across disconnected tools that drain productivity.
ClickUp solves this problem with the everything app for work, which combines projects, knowledge, and chat in one place—all powered by the world’s most cohesive work AI.
It acts as a command center for IT, HR, and enterprise teams who want to run lean, automate at scale, and collaborate without chaos.
While Moveworks focuses on AI for service tickets and employee requests, ClickUp widens the scope by offering intelligent automation, real-time collaboration, and end-to-end project visibility in one unified platform. It’s a better fit for teams that need flexibility beyond ticket resolution.
It all starts with ClickUp Brain—a generative AI engine that goes far beyond basic query handling. Unlike Moveworks, which mostly answers employee questions, ClickUp Brain features help you do that and more.
It pulls information from your ClickUp workspace and connected tools, making it a proper second brain for your organization. Brain also helps you write SOPs, draft IT responses, summarize meeting threads, and generate project briefs—all within your workflow.

For service desk managers who must balance support and strategy, this AI collaboration tool turns from a helpdesk layer into a true co-pilot.
💡 Bonus: If you want to speak your workflows to life AND:
Try ClickUp Brain MAX—a superpowered desktop AI companion that truly understands you, because it knows your work. Ditch the AI tool sprawl, use your voice to build custom workflows, create documentation, assign tasks to team members, and more.
To take it a notch higher, use ClickUp Automations, the backbone of any scalable support system. Where Moveworks automates ticket triage and routing, ClickUp lets you automate onboarding sequences, ticket escalations, SLA reminders, and even asset tracking updates.

You can pick from 100+ rules or build custom logic, without writing a line of code. Simply set your rules—to move employee queries from open to closed, new onboarding tasks from one team to another when a condition is satisfied—and Automations does the rest.
Even better, ClickUp’s Autopilot Agents can automatically react to triggers and share updates, reports, or answers right where you need them.
For example, the Project Management team’s Channel launches an Auto-Answers Agent. When a stakeholder asks, “Who’s the project lead?” The agent instantly replies with the name and two info sources.

It’s ideal for IT teams that support employees and run internal projects or compliance workflows.
🎥 Watch: Here’s a quick primer on how to set up your first agent:
The platform also lets you talk to your teammates within the workspace.
While Moveworks thrives in Slack or Teams, ClickUp Chat lets your conversations stay inside your workspace. Crucial conversations remain in ClickUp always, so there’s no need for one place without context switching.

Do you need to clarify a ticket or approve a deployment? Tag your teammate, link the task, and document the decision right where it matters—no jumping between channels or losing context.
ClickUp gives you what Moveworks can’t: complete visibility across tickets, tasks, and teams, without the hefty price tag.
A G2 review reads:
ClickUp has completely transformed the way we manage our internal tasks at the agency. It allows me to track the entire team’s workflow in one place, prioritize urgent matters, and keep communication centralized. The ability to automate processes, switch between multiple views (like list, board, and calendar), and integrate with other tools has significantly boosted my daily productivity. It’s an all-in-one platform that adapts perfectly to our workflow and makes team management much more efficient.
💡 Pro Tip: Use Connected AI in ClickUp to turn every input—meeting notes, support requests, or brainstorming sessions—into instant execution. Here’s how: summarize your notes with ClickUp Brain, auto-generate tasks with clear owners and deadlines, then set Automations to nudge updates or escalate delays.
It’s not just smart—it’s self-moving. This loop removes the need for manual follow-ups and keeps projects in motion, even when you’re offline. Set it once, and let Connected AI run the rhythm of your workflow.

AI that waits for commands is old news. Aisera’s conversational AI is built to anticipate intent, resolve requests independently, and scale across IT, HR, and customer service teams—without constant human input.
While Moveworks focuses primarily on reactive IT ticketing, Aisera brings AiseraGPT to the table: a proactive automation layer that understands natural language, triggers backend actions, and learns from every interaction.
It’s not just about chatbots. This Moveworks competitor can reset passwords, grant access, or suggest knowledge base articles instantly, and works across platforms like Slack, Teams, and even voice.
A G2 review reads:
Aisera uses AI to deliver self-service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. This decreases reliance on human agents and saves operating expenses.
The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
📖 Also Read: Customer Service Templates for Client Responses

Beyond answering your questions, Leena AI goes a step further and acts like your team’s virtual HR and IT assistant. While Moveworks excels in IT ticket automation, Leena AI brings parity across both departments, offering a unified employee experience powered by conversational intelligence.
Leena’s strength lies in its domain-specific depth. This helpdesk software doesn’t just surface information—it automates onboarding, manages payroll queries, and helps employees access policy documents, all from a Slack or Teams interface. Its AI is pre-trained on HR and IT workflows, so it’s ready to go without heavy customization.
A G2 review says:
The app answering all queries for our collegues and on behalf of the HR Departemnt makes it efficient for our team to focus on other important areas of work. The upsides of using an AI autonomous agent include increased efficiency, 24/7 availability, consistent and accurate responses, the ability to handle multiple tasks simultaneously, cost savings, and enhanced user experiences through personalized interactions.
📮 ClickUp Insight: 32% of workers occasionally work beyond their scheduled hours, while 24% put in extra hours most days. The problem? Without boundaries, overtime becomes the norm instead of the exception.
Sometimes, you need a little help setting those boundaries. Ask ClickUp Brain, ClickUp’s built-in AI assistant, to step in and create an optimized schedule for you. Built directly into your workspace, it shows which tasks are actually urgent and which ones are not!
💫 Real Results: Lulu Press saves 1 hour per day, per employee using ClickUp Automations—leading to a 12% increase in work efficiency.

IBM Watson Assistant marries enterprise-grade security with conversational AI. Built for large organizations with strict compliance and privacy needs, Watson differs from Moveworks by offering deeper natural language understanding, customizable dialog flows, and seamless integration with internal systems, without relying on third-party plugins.
Watsonx, IBM’s AI and data platform, helps Watson Assistant stand apart. It gives enterprises tighter control over their data and models while still enabling smart, human-like interactions. It supports complex decision trees, multi-turn conversations, and fallback logic that Moveworks can’t always handle natively.
Watson is also designed for flexibility. You can deploy chatbots across web, voice, or messaging apps, and fine-tune their behavior using advanced intent recognition and entity extraction. It offers more control than plug-and-play AI agents for teams with sensitive data or global compliance needs.
A G2 review cites:
I love how well integrated IBM watsonx Assistant is with everything we already have up and running. It’s impressive on the natural language processing front, and making our customer service more responsive and the user more intuitive. We linked it with our CRM and other communication methods, so that customer queries are automatically recorded and turn arounds for replies are quick. It has significantly cut down the response times and boosted production all around.
👀 Did you know? Natural Language Understanding (NLU) is a subfield of artificial intelligence (AI) and a core component of natural language processing (NLP) focused on enabling computers to comprehend, interpret, and derive meaning from human language, whether written or spoken. Unlike systems that simply process or generate text, NLU aims to understand the intent, context, and sentiment behind language, allowing machines to interact with humans more naturally and intuitively.

AI should do more than talk—it should act. Kore.ai delivers enterprise-grade conversational tools that go far beyond basic IT tickets.
In place of Moveworks’s narrowly focused virtual agent, Kore.ai provides an entire service management ecosystem for deploying intelligent virtual assistants (IVAs) across IT, HR, sales, and support.
Kore.ai’s low-code XO Platform lets you quickly build, train, and deploy role-specific bots using templates or custom logic. It has multi-channel support—across WhatsApp, MS Teams, voice, and more—while offering strong NLP, analytics, and customization for unified enterprise-wide AI.
A G2 review says:
Kore.AI is the best platform which helps people to develop the chatbot and virtual assistents it is no code and low code platform where we can create chatbot easily. and the best part is they make us learn by giving training to us and helps to understand the concepts that how to build and test the bot which helps me to get best human friendly bot.

When you’re tired of hitting paywalls for simple automations, n8n allows you to build workflows on your terms.
Unlike Moveworks’ closed system, this open-source AI workflow tool gives developers full control to build and scale automation across functions. It’s not limited to IT support—teams can self-host and customize workflows for any use case.
n8n’s drag-and-drop interface lets you link actions across 200+ tools like Jira, GitHub, and Slack—no vendor lock-in. With support for branching logic and multi-step flows, it’s perfect for powering incident response, CI/CD, or HR workflows behind the scenes.
📖 Also Read: Workflow Automation Examples and Use Cases

If your team already lives in Microsoft Teams, Rezolve.ai meets them there. Unlike Moveworks, which integrates across platforms, Rezolve.ai is purpose-built for Teams, transforming it into a full-fledged service desk without adding yet another tool to your stack.
Designed for mid-size to large organizations, Rezolve.ai combines AI-powered ticketing, process automation, and microlearning—all accessible through simple chat.
Rezolve.ai combines contextual intelligence with deep Microsoft 365 integration to streamline internal support. It understands user intent, triggers workflows, and guides employees in real time—turning Teams into a proactive support hub.

When running an enterprise at scale, “good enough” support tools just don’t cut it. ServiceNow’s Virtual Agent is purpose-built for large organizations that need deeply integrated, highly governed automation—especially in ITSM tool environments.
Unlike Moveworks, which offers limited customization and relies on third-party integrations, ServiceNow embeds its virtual agent natively within its platform.
ServiceNow lets enterprises build intelligent chatbots beyond FAQs—updating tickets, triggering workflows, and pulling real-time data. Its no-code builders and deep integration with the Now Platform make it ideal for scaling automation across IT, assets, and operations—all under one roof.

Employees shouldn’t have to create tickets just to learn how to reset passwords. That’s the core belief behind Espressive, an AI-based virtual support agent designed to act like a front door to all internal services.
Unlike Moveworks, which operates within messaging apps, Espressive’s Barista agent offers a dedicated, user-friendly interface with deep natural language processing and a focus on enterprise-wide self-service.
Barista grasps employee intent behind questions about PTO, software access, or payroll—delivering fast, accurate answers without extra support. Its unique employee language model adapts to natural speech, while Espressive’s prebuilt workflows speed up IT, HR, and facilities support with fewer tickets and more intelligent routing.

Not every task needs a human—or even a chatbot. UiPath cuts through repetitive workflows with robotic process automation (RPA) that works silently in the background, freeing your team from busywork entirely.
While Moveworks focuses on conversational support, UiPath automates processes behind the scenes—think system updates, data transfers, and enterprise application integrations without user prompts.
UiPath’s StudioX low-code builder lets non-technical users design automations, while IT scales enterprise-grade bots with governance tools.
From form processing to ticket triage, it boosts back-office efficiency and integrates with key business platforms. Its AI-powered bots enable smart, real-time decisions—perfect for building resilient digital workforces.
💡 Pro tip: Before you automate anything, map it. Use a ClickUp process map template to visualize each step of your IT or HR workflow—then mark the repetitive, approval-heavy, or time-sensitive ones. These are your automation hotspots. Once mapped, connect those steps to ClickUp Automations or tools like n8n to eliminate delays and manual handoffs. The clearer your process map, the faster you’ll turn slow workflows into self-driving systems.

When compliance meets conversation, OpenDialog steps in. Unlike Moveworks, which offers pre-configured workflows and limited customization, OpenDialog gives enterprises complete control over chatbot behavior through scenario-based design—ideal for industries with complex dialogue flows and regulatory needs.
OpenDialog’s unique conversational engine separates logic from language, enabling adaptive, non-linear chatbot interactions.
It handles real-time policy-driven talks, branching paths, and layered dialogues. Suitable for companies in finance, healthcare, and legal, it supports on-premise deployment, privacy-focused setups, and deep IT integration—offering control and flexibility beyond vanilla SaaS AI agents.
Moveworks helped introduce AI to IT support, but it’s no longer the only or best choice. For teams seeking deeper customization, stronger automation, and enterprise-grade scalability, ClickUp stands out.
It unifies AI, workflow automation, and team collaboration in a single, flexible platform.
Unlike niche tools, ClickUp adapts to your team’s unique needs across service management, HR support, and backend tasks. Ready to cut manual busywork, speed up employee support, and build smarter systems that grow with you? ClickUp delivers it all in one place.
Sign up for ClickUp today and turn your service desk into a strategic powerhouse.
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