The average professional spends 30+ minutes a day searching for work-related information. That’s over 120 hours a year lost to digging through emails, Slack threads, and scattered files or tracking down colleagues who can help.
The root of the problem? Scattered, siloed knowledge.
That’s exactly what knowledge management tools aim to solve. These platforms centralize critical information, making it easy to capture, organize, and share what your team knows—so work doesn’t slow down every time someone has a question.
In this guide, we’ll discuss the best knowledge management tools on the market, their uses, and how to choose one that fits your team’s needs. 🎯
Summarize this article for me pleaseWhat Is Knowledge Management Software?
Knowledge Management Software offers a platform designed to capture, organize, store, and facilitate the sharing of knowledge and information within an organization. It helps businesses effectively manage and utilize their collective knowledge assets, such as documents, files, databases, and expertise.
Summarize this article for me pleaseThe Top Knowledge Management Software Tools at a Glance
Use these top tools to implement knowledge management for your org:
| Tool | Key features | Best for | Pricing |
|---|---|---|---|
| ClickUp | – Docs with real-time collaboration – AI-powered search & Q&A – Convert text into tasks – Templates + version history – Autonomous AI agents for knowledge discovery | Best for teams of all sizes needing centralized documentation, project management, and AI search | Free plan available; customizations available for enterprises |
| Zendesk | – Internal + external knowledge base – AI agents for support – Integration with ticketing & chat | Best for support teams at mid-market to enterprise level needing ticket + knowledge base integration | Paid plans start at $19/agent/month; custom pricing for enterprises |
| Document360 | – Markdown editor with version control – AI assistant & recommendations – Advanced article search & filters | Best for growing businesses, customer support, and product teams needing scalable documentation | Free trial available; paid plans require custom pricing |
| Guru | – AI-powered search & answers – Verified knowledge cards – Chrome extension & Slack integration | Best for fast-moving teams in sales, support, and customer success needing in-workflow knowledge delivery | Free trial available; paid plans start at $15/user/month; custom plans available for enterprises |
| Confluence | – Real-time document collaboration – Spaces & labels – Atlassian ecosystem integration | Best for software and product teams using Jira, needing internal wikis and project docs | Free plan available; paid plans up to $12.30/user/month |
| Helpjuice | – Fast intelligent search – Multilingual support – Analytics & feedback tools | Best for medium to large organizations needing a searchable internal knowledge base | Free trial available; paid plans start at $200/month |
| Notion | – Customizable docs + databases – AI assistant – Real-time collaboration + flexible layouts | Best for startups and creative teams looking for an all-in-one docs + project workspace | Free plan available; paid plans start at $10/user/month; ; custom plans available for enterprises |
| Bloomfire | – AI-powered search – Social learning features – Customizable knowledge hubs | Best for teams needing content-rich knowledge sharing and internal learning | Custom pricing |
| Zoho Desk | – Customer-facing knowledge base – Article version history – AI Answer Bot | Best for support teams and SMBs using Zoho ecosystem for customer service | Free trial available; paid plans start at $7/user/month |
| Help Scout | – Easy-to-use Docs feature – Smart search & filters – AI Assist for content | Best for customer support teams building lightweight self-serve documentation | Free plan available; paid plans start at $55/month; custom pricing for enterprises |
| Quip | – Salesforce integration – Spreadsheets, chat, and docs – Mobile apps and task lists | Best for sales and service teams in the Salesforce ecosystem needing doc + task collaboration | Paid plans start at $10/user/month |
| Bitrix24 | – Knowledge base + CRM + project tools – AI CoPilot & sales automation – Team chat and intranet | Best for growing businesses needing an all-in-one platform with customer relationship management, tasks, and documentation | Free trial available; paid plans start at $49/month |
| ServiceNow | – Enterprise workflow engine – AI bots and assistants – Custom dashboards and SLAs | Best for IT, HR, and enterprise service teams managing complex workflows and ticketing | Custom pricing only |
| Hiver | – Gmail-based shared inbox – Email templates, AI summaries & auto-closing – Collaboration on emails | Best for small support or ops teams using Gmail who want shared email + simple knowledge access | Free plan available; paid plans start at $19/member/month; ; custom pricing for enterprises |
| Tettra | – Simple internal wiki – AI answers & content verification – Slack integration | Best for small to medium teams needing lightweight internal documentation | Free trial available; paid plans start at $5/user/month |
Summarize this article for me pleaseWhat Should You Look for in Knowledge Management Software?
When searching for the perfect knowledge management software, it’s essential to make sure the following factors align with your organization’s needs:
- Easy-to-use interface: Your team should be able to adopt a knowledge management solution effortlessly
- Centralized knowledge repository: The right knowledge base software allows you to centralize your organization’s collective knowledge so it’s easy to access and search. Whether it’s documents, files, or even discussions, having a centralized hub helps everyone find the information they need
- Robust search capabilities: Look for knowledge management systems with efficient search functionality. This feature allows your team to quickly locate specific information, manage time and increase productivity
📮 ClickUp Insight: Work shouldn’t be a guessing game—but too often, it is. Our knowledge management survey found that employees often waste time searching through internal docs (31%), company knowledge bases (26%), or even personal notes and screenshots (17%) just to find what they need.
With ClickUp’s Connected Search, every file, doc, and conversation is instantly accessible from your home page—so you can find answers in seconds, not minutes.
💫 Real Results: Teams are able to reclaim 5+ hours every week using ClickUp—that’s over 250 hours annually per person—by eliminating outdated knowledge management processes. Imagine what your team could create with an extra week of productivity every quarter!
- Collaborative features: Choose software that facilitates collaboration among knowledge management team members. Features like real-time editing, commenting, and version control empower multiple users to work together on your internal knowledge base and enhance knowledge sharing within your organization
- Integration with existing tools: The right knowledge management tool should complement your existing systems, such as a project management tool, a management solution, and other software. Knowledge base software solutions with robust integration capabilities further streamline process management and avoid duplication of efforts
Summarize this article for me please15 Best Knowledge Management Software Tools to Use
Knowledge management software acts as the backbone of successful companies and teams, leveraging collective intelligence and promoting seamless collaboration.
We’ve carefully curated the best knowledge management systems to use this year. This list will help you select tools that fit your unique needs. Each option promises to transform the way you store, share, and utilize information, ultimately boosting your operational efficiency.
How we review software at ClickUp
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
1. ClickUp
If your company knowledge is scattered across 15 tabs, buried in Slack threads, or locked in someone’s head, ClickUp can help you wrangle the chaos.
As the everything app for work, ClickUp streamlines knowledge management by integrating documentation, collaboration, and AI-powered search into a cohesive workflow.
First things first: you don’t have to start from scratch. With ClickUp’s import tools, you can pull in your existing docs and knowledge from Google Docs, Word, Notion, Confluence—you name it. Everything gets housed in one central hub, so you no longer need to bounce between platforms to track down those elusive Standard Operating Procedures or onboarding checklists.
ClickUp Docs let you create living documentation with real-time collaboration, allowing multiple team members to edit documents simultaneously. You can @mention teammates, embed tasks, add tables, even nest pages to create a full-blown internal wiki. Need to draft your employee handbook? A product requirements doc? A go-to-market plan? There’s a template (or ten) for that.
The best part? You can convert any block of text into a task with one click. Let’s say someone leaves feedback in a doc about a bug in your onboarding flow. Highlight → create task → assign → done. That comment just became a to-do for your dev team—no copy-pasting, no Slack relay race.
ClickUp gives you full version history, so you can see what changed, when, and by whom (and roll it back if needed). You can also lock pages, assign editing rights, and control who sees what—because not every intern needs access to your investor updates.
⏩ AI Capability: The real magic? ClickUp Brain (ClickUp’s native AI) and Connected Search. Type in “sales enablement one-pager” or “Q3 release notes” and boom—it surfaces docs, tasks, and even comments that match. No need to remember where you saved something. ClickUp finds it for you. And with AI summaries and Q&A capabilities, you don’t just get links, you get answers.
Plus, ClickUp’s AI-powered Autopilot™ Agents elevate knowledge management by understanding your workspace content—tasks, docs, comments—and can instantly surface answers, automate repetitive tasks, and deliver insights without manual effort. You can choose from prebuilt Agents to handle everyday updates and summaries, or define Custom Agents for tailored workflows like onboarding or handling FAQs.
💡 Pro Tip: Use the Docs Hub in ClickUp to centralize all your knowledge assets. This feature allows you to search, sort, and filter documents, making it easier to locate and manage your organization’s information.
Best for
Best for teams of all sizes needing centralized documentation, project management, and AI search
Team size
Solopreneurs to enterprise teams
Ideal use case
Ideal for teams managing tasks, docs, and SOPs in one place with real-time search across workflows
Best features
- Use ClickUp Brain to create knowledge bases with AI
- Integrate ClickUp with over 1,000 tools, including Jira, Zapier, Slack, and Google Drive, and search across connected apps with Connected Search
- Link Docs and Tasks together via ClickUp’s document management features, so you can access company knowledge in one place
- Add embeddable widgets in ClickUp Docs to update workflows, change project statuses, and assign tasks
- Edit Docs in real time alongside your team, tag people with comments, assign action items, and turn text into tasks you can stay on top of ideas and keep everyone on the same page
- Maintain the integrity of your knowledge base with ClickUp’s advanced permissions and version history
- Categorize Docs for easy access and find exactly what you need with a robust search function
- Choose from a vast library of templates (check out our HR knowledge base template and employee handbook templates!)
Pros
- Highly customizable workspace to manage tasks, projects, timelines, and documentation in one place
- Automations and Recurring Tasks to keep repetitive tasks organized
- Reasonable pricing, given the extensive feature set
Cons
- Due to its rich assortment of features, ClickUp can be complex to navigate for first-time users, resulting in a longer learning curve
- Some features are not available on mobile yet
Pricing
free forever
Best for personal use
Free Free
Key Features:
60MB Storage
Unlimited Tasks
Unlimited Free Plan Members
unlimited
Best for small teams
$7 $10
Everything in Free Forever plus:
2GB Storage per user
Unlimited Folders and Spaces
Unlimited Integrations
business
Best for mid-sized teams
$12 $19
Everything in Unlimited, plus:
Google SSO
Unlimited Storage
Unlimited Teams
enterprise
Best for many large teams
Get a custom demo and see how ClickUp aligns with your goals.
Everything in Business, plus:
White Labeling
Conditional Logic in Forms
Team Sharing for Spaces
* Prices when billed annually
The world's most complete work AI, starting at $9 per month
ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
Ratings and reviews
- G2: 4.7/5 (6,670+ reviews)
- Capterra: 4.7/5 (3,640+ reviews)
2. Zendesk
Zendesk isn’t a standalone knowledge management tool, but rather a full-fledged customer support suite. With Zendesk, you can create a centralized knowledge base to store, organize, and share valuable information with both your customers and internal teams to improve customer support.
Zendesk’s knowledge management systems and capabilities are particularly valuable for your support team. The tool empowers them to deliver instant answers, reduce repetitive customer queries, and improve the overall customer experience by providing access to the store help desk or knowledge base articles.
⏩ AI Capability: Automate responses to common queries across channels, enhancing customer self-service, via AI agents.
Best for
Support teams at mid-market to enterprise level needing ticket + knowledge base integration
Team size
50+ userskeyword search
Ideal use case
Perfect for customer support teams building self-serve help centers alongside live support
Best features
- Create an internal knowledge base of articles, FAQs, and self-service resources in one centralized, easily accessible location
- Keep track of edits, revert to previous versions, and ensure content accuracy in the company knowledge base
- Access robust integration with the Zendesk suite of tools, including live chat and help desk
Pros
- Consolidate all customer communication in one place, including email, live chat, and phone conversations
- Highly customizable—personalize views, roles, permissions, and even webhooks for your needs
Cons
- Limited customization options for design and layout
- Managing and organizing content in Zendesk becomes more complex as the knowledge base grows larger
- Zendesk doesn’t offer a standalone knowledge management solution
Pricing
- Basic plans
- Support team: $19 per agent/month
- Support professional: $55 per agent/month
- Support enterprise: $115 per agent/month
- Suite plans
- Suite team: $55 per agent/month
- Suite growth: $89 per agent/month
- Suite professional: $115 per agent/month
- Suite enterprise: Custom pricing
Ratings and reviews
- G2: 4.3/5 (6,000+ reviews)
- Capterra: 4.4/5 (4,000+ reviews)
3. Document360
Document360 is a knowledge management system that excels in content creation and management, offering intuitive tools for creating and organizing articles, FAQs, and project documentation.
Document360 is suitable for a wide range of businesses, including startups, enterprises, and growing organizations, to quickly access relevant information. It caters to the needs of customer support teams, product managers, and businesses handling large volumes of data and information.
⏩ AI Capability: Use the Eddy AI Assistant to access conversational answers from your knowledge base and summarize articles. Built-in AI-powered recommendations suggest relevant articles to readers based on their interactions.
Best for
Growing businesses, support, and product teams needing scalable documentation
Team size
10-500 users
Ideal use case
Ideal for companies publishing both internal and customer-facing docs with version control and advanced search
Best features
- Search faster with advanced search filters, keyword searches, and AI-powered recommendations
- Let teams work together on creating and updating knowledge-base articles via advanced collaboration features
- Use the intuitive editor for seamless content creation
Pros
- Markdown editor with built-in spell check
- Built-in image and table formats that simplify SEO
- Simple publishing and editing controls
Cons
- Steep price tag
- Some users have found that loading and managing large and complex knowledge bases in Document360 can be challenging
- Document360’s workflow management key features are considered basic and not advanced enough by some users
Pricing
- Free 14-day trial
- Professional: Custom pricing
- Business: Custom pricing
- Enterprise: Custom pricing
Ratings and reviews
- G2: 4.7/5 (450+ reviews)
- Capterra: 4.7/5 (240+ reviews)
4. Guru
Guru is a dynamic knowledge management platform designed to revolutionize knowledge sharing and capturing wth the powerful trio of its AI Search, Intranet, and Wiki features. In fact, Guru’s knowledge base tool benefits customer service teams, sales teams, and support professionals seeking a streamlined knowledge management solution.
While giving teams access to valuable knowledge in the organization, this tool also enhances productivity, improves response times, and provides accurate information to help you deliver an exceptional customer experience.
⏩ AI Capability: Guru’s AI-driven search delivers instant answers by connecting information across your apps and docs, while Guru GPT provides contextual responses within your workflow.
Best for
Fast-moving teams in sales, support, and customer success that need in-workflow knowledge delivery
Team size
10-300 users
Ideal use case
Perfect for front-line teams needing instant access to validated knowledge inside Slack, email, or CRM
Best features
- Transform knowledge into bite-sized, verified cards that are easily searchable and accessible
- Save links for easy reference with the extension tab
- Use AI-powered suggestions and reminders proactively to keep knowledge current and relevant
- Promote collaboration with key features such as in-context commenting and team spaces
Pros
- AI-friendly. Users find it easy to train their AI chatbots on their knowledge bases maintained in Guru
- The ability to keep your most important knowledge base entries (cards) front and center
Cons
- Some users have found that adopting and mastering Guru’s platform requires a steep learning curve
- Guru’s customization options, particularly in terms of visual branding and layout, can be limited
- Users have noted that the search functionality could use improvement to be more precise and efficient across knowledge-base articles
Pricing
- Free 30-day trial
- All-in-One: $15 per user/month
- Enterprise: Custom pricing
Ratings and reviews
- G2: 4.7/5 (2,100+ reviews)
- Capterra: 4.9/5 (610+ reviews)
5. Confluence
Confluence, part of the Atlassian suite of SaaS, is a robust wiki software that empowers teams to collaborate and share information seamlessly, so everyone is on the same page.
Suitable for a wide range of businesses, Confluence is particularly valuable for cross-functional teams, project managers, and knowledge-intensive departments. It facilitates seamless knowledge sharing, enhances productivity, and promotes effective collaboration across your company.
⏩ AI Capability: Atlassian Intelligence assists in drafting content, summarizing pages, and defining company-specific terms. Smart Search enhances information retrieval by understanding context and intent.
📚 Also Read: Best Confluence Alternatives and Competitors
Best for
Software and product teams using Jira, needing internal wikis and project docs
Team size
10-1000+ users
Ideal use case
Ideal for engineering and product teams who need to document sprints, specs, and internal policies
Best features
- Create, edit, and organize content in real time across teams and people
- Earmark dedicated areas for specific projects, departments, or knowledge domains with flexible and customizable spaces
- Browse organizational content easily with advanced search and labelling functions
- Customize layouts, templates, and themes to your liking
Pros
- Integrates data from JIRA and Bitbucket easily
- Templates help set up new pages quickly
Cons
- It may take time and effort to become proficient in navigating and leveraging Confluence’s features effectively
- While Confluence is designed to handle large amounts of content, some users have experienced performance issues when working with extensive knowledge bases or complex pages
Pricing
- Free
- Standard: Up to $6.40/month per user
- Premium: Up to $12.30/month per user
- Enterprise: Custom pricing
Ratings and reviews
- G2: 4.1/5 (3,800+ reviews)
- Capterra: 4.5/5 (3,600+ reviews)
📚 Also Read: Compare Notion and Confluence!
6. Helpjuice
Helpjuice is suitable for businesses of all sizes looking to optimize their knowledge management practices. It caters to customer service management teams, HR departments, and internal knowledge-sharing initiatives.
The knowledge management system accommodates the requirements of multilingual organizations and offers several reporting and analytics features to help you keep track of your projects.
⏩ AI Capability: The Swifty Helpbar feature offers instant AI-powered search within your app, allowing customers to access knowledge seamlessly. You can also automate self-serve support using the Swifty Chatbot.
Best for
Medium to large organizations that need a searchable internal knowledge base
Team size
20-1000+ users
Ideal use case
Great for organizations needing a fast, intuitive internal knowledge base with deep analytics and content workflows
Best features
- Find valuable insights into knowledge base usage, article performance, and user engagement
- Get relevant article suggestions via intelligent AI search as you type in your queries
- Encourage seamless collaboration via in-line commenting, version history, and content approval workflows
Pros
- Customizable without complexity
- Proactive, professional, fast, and helpful support
- Text-based editor that makes writing and formatting knowledge base articles simpler
Cons
- Some users have found that managing media files is complex since Helpjuice doesn’t feature a dedicated folder to store them
- Helpjuice’s template options and formatting can be somewhat rigid, limiting the ability to customize the layout and structure of articles and knowledge base pages
- Updating the system tends to be slow
Pricing
- Free 14-day trial
- Up to 16 users $200/month
- Up to 60 users: $289/month
- Unlimited users: $659/month
Ratings and reviews
- G2: 4.6/5 (190+ reviews)
- Capterra: 4.7/5 (90+ reviews)
7. Notion
Notion is a versatile all-in-one workspace where teams can create and organize internal knowledge bases, project wikis, and collaborative documents in one unified platform.
The knowledge management system and task management tool is suitable for a wide range of individuals and teams, including project managers, content creators, and remote teams. It serves as a comprehensive solution for organizing and accessing information, streamlining workflows, and enhancing team productivity.
⏩ AI Capability: Need assistance with drafting, editing, and summarizing content? Use Notion AI to enhance productivity. Want to ensure that answers from your self-serve knowledge hub are always up-to-date? Trust Notion’s AI connectors!
Best for
Startups and creative teams looking for an all-in-one docs + project workspace
Team size
1-200 users
Ideal use case
Ideal for teams blending docs, SOPs, and collaborative brainstorming into flexible wikis
Best features
- Design your own layouts, templates, and databases to suit your specific workflows and preferences
- Collaborate in real time, track changes, leave comments, and @mention people
- Easily embed and integrate various media types, including images and videos, into docs
- Create structured content, organize data, and build dynamic views within your knowledge base using the database functionalities
Pros
- The ability to create linked databases helps organize information better
- Customize page structure with nested pages, tables, Kanban boards, and other blocks
- Create knowledge base content faster with native AI capabilities
Cons
- Users find the database interface challenging
- As the complexity and volume of information increase, users have found that Notion’s performance can be impacted
- Users have noted challenges in managing access control for specific sections or sensitive information within a knowledge base unless they’re in the Enterprise tier
Pricing
- Free
- Plus: $10/user/month
- Business: $20/user/month
- Enterprise: Custom pricing
Ratings and reviews
- G2: 4.7/5 (6,000+ reviews)
- Capterra: 4.7/5 (2,550+ reviews)
8. Bloomfire
Bloomfire is a robust knowledge-base software tool that helps teams effectively capture, organize, and share information.
With its user-friendly interface, Bloomfire allows teams to create and categorize articles, videos, and other content types. You can leverage powerful search capabilities to find information quickly and efficiently.
⏩ AI Capability: Use Bloomfire’s AI-powered search to reduce time spent searching. Even better? The system evolves by learning from user interactions to improve accuracy.
Best for
Teams needing content-rich knowledge sharing and internal learning
Team size
50-500 users
Ideal use case
Great for companies building searchable knowledge hubs with multimedia and internal training materials
Best features
- Experience a new way to engage with your team, share insights, ask questions, provide feedback, and learn from each other using social learning features
- Easily customize, modify, and update your knowledge base to support employees with the latest information
Pros
- Find what you need in seconds with a variety of search features
- Bookmark important pages you refer to every day for quick access
- Simple, intuitive navigation keeps the app user-friendly and accessible
Cons
- While Bloomfire integrates with popular tools and platforms, users have encountered limitations when integrating with certain third-party systems
- Users looking for more advanced workflow automation or approval processes for content creation and publishing may find the platform’s capabilities lacking
Pricing
- Custom pricing
Ratings and reviews
- G2: 4.6/5 (470+ reviews)
- Capterra: 4.4/5 (250+ reviews)
9. Zoho Desk
Zoho Desk is one of many customer service tools that double as knowledge management software. While it primarily focuses on providing help center functionalities to support agents, it also offers basic knowledge management capabilities, mainly self-service solutions.
Zoho Desk enables businesses to create and manage customer-facing knowledge bases, allowing customers to access resources for common queries and issues.
⏩ AI Capability: Zoho’s Zia AI uses generative AI to craft human-like responses and deliver instant answers across channels. Similarly, the Answer Bot leverages your knowledge base to provide quick responses to customer queries.
Best for
Support teams and SMBs using the Zoho ecosystem for customer service
Team size
10-200 users
Ideal use case
Ideal for support teams who want integrated ticketing and help centers with contextual knowledge base suggestions
Best features
- Track revisions, view the history of changes, and restore previous versions if needed
- Enables customers to access a self-service knowledge base, empowering them to find answers to their questions and troubleshoot common issues independently
- Team members can collaborate on creating, reviewing, and updating content
Pros
- The ability to create helpful and secure customer support portals
- Quick sorting for customer tickets that facilitates personalized responses
- Manage requests from multiple sources without hassle
Cons
- Some users have expressed the need for more flexibility in customizing the appearance, layout, and branding of the knowledge base
- Users have reported challenges in integrating Zoho Desk’s knowledge management module with other systems or platforms they use within their organization
- Some users find the interface and certain features hard to navigate and understand
Pricing
- Free trial
- Express: $7 per user/month, billed annually
- Standard: $14 per user/month, billed annually
- Professional: $23 per user/month, billed annually
- Enterprise: $40 per user/month, billed annually
Ratings and reviews
- G2: 4.4/5 (6,400+ reviews)
- Capterra: 4.5/5 (2,200+ reviews)
10. Help Scout
Help Scout is a versatile customer support platform with knowledge base functionality. It allows businesses to build a comprehensive library of articles, FAQs, and documentation.
Via the Docs feature, you can easily author and categorize content, ensuring easy navigation for customers seeking self-service support.
⏩ AI Capability: Compose better content for customer communications across various channels using AI Assist.
Best for
Customer support teams building lightweight self-serve documentation
Team size
5-100 users
Ideal use case
Perfect for support teams who desire a clean help center that integrates with email-based support
Best features
- Ensure that customers discover relevant information efficiently through advanced search filters and relevance algorithms
- Create a logical structure that helps customers navigate and discover information effortlessly via tagging and categorization options
Pros
- Minimizes distractions with a clean, easy-to-use interface
- Regular updates and new features, especially on customer requests
Cons
- Users have expressed the need for more advanced collaboration tools, such as content review workflows, task assignments, or content approval processes
- Help Scout’s knowledge base has limited customization options, particularly in terms of layout and design
Pricing
- Free
- Standard: Starts at $55/month
- Plus: Starts at $83/month
- Pro: Custom pricing
Ratings and reviews
- G2: 4.4/5 (400+ reviews)
- Capterra: 4.6/5 (220+ reviews)
11. Quip
Quip is a cloud-based collaboration and knowledge management software that offers a versatile platform for teams to work together, create documents, and share knowledge. It combines the features of a word processor, spreadsheet, and project management tool into one cohesive platform.
⏩ AI Capability: Salesforce Einstein AI powers intelligent features such as article recommendations, response suggestions, next best actions, and case routing to help customer service agents work more efficiently. These AI capabilities are integrated into the agent console alongside Quip.
Best for
Sales and service teams in the Salesforce ecosystem that need doc + task collaboration
Team size
20-500 users
Ideal use case
Ideal for Salesforce users needing collaborative notes, docs, and spreadsheets in deals and support workflows
Best features
- Communicate with teammates within the app using built-in chat and messaging
- Access granular permissions to set user rights at the file or folder level
- Use the Android and iOS apps to access files stored on the go
- Get task lists and project management tools
- Make use of the Salesforce integration for simpler file storage
Pros
- Real-time, collaborative document editing
- Quick and responsive support
- Trace edits easily with change history
Cons
- Steep learning curve for non-Salesforce customers as a standalone file-sharing platform
- Can be hard to find items without clear labelling and a solid documentation foundation
Pricing
- Starter: $10/month per user, billed annually
- Plus: $25/month per user, billed annually
- Advanced: $100/month per user, billed annually
Ratings and reviews
- G2: 4.2/5 (1,000+ reviews)
- Capterra: 4.4/5 (190+ reviews)
12. Bitrix24
Bitrix24 is a popular online collaboration and communication platform that offers a wide range of tools for businesses. It includes features such as project management, CRM, communication tools, document management, and more. Like its alternatives, Bitrix24 allows teams to collaborate effectively, streamline workflows, and improve productivity.
⏩ AI Capability: The native CoPilot assists with business tasks such as generating marketing ideas, writing and correcting text tone and grammar, summarizing articles, creating task checklists, and transcribing phone calls with automatic CRM updates.
It also features AI Scoring that analyzes CRM data to predict the likelihood of winning leads or deals, helping improve sales decision-making.
Best for
Growing businesses that need an all-in-one platform with CRM, tasks, and documentation
Team size
10-300 users
Ideal use case
Ideal for SMBs looking to centralize knowledge, customer records, and internal communication
Best features
- Identify bottlenecks and sales opportunities with the sales funnel analysis tool
- Use the email and SMS automation to boost sales and improve customer retention
- Schedule and track progress towards sales activities with the Gantt chart view
- Create relationships between sales activities with task dependencies
Pros
- Enterprise-ready communication and collaboration features without the enterprise-grade price tag
- Reminders for improved task management
- Unify your CRM, virtual store, and website in one tool
Cons
- Customization limitations and slower performance in the face of complex workflows
- Steep learning curve
- Users also frequently complain about the lack of transparency and fairness in pricing
Pricing
- Free trial
- Basic: $49/month
- Standard: $99/month
- Professional: $199/month
- Enterprise 250: $399/month
Ratings and reviews
- G2: 4.1/5 (300+ reviews)
13. ServiceNow
ServiceNow is a leading cloud-based platform that provides various software solutions for enterprise-level service management. It offers a range of IT service management (ITSM) tools, as well as other modules for IT operations management (ITOM), customer service management (CSM), human resources service management (HRSM), and more.
⏩ AI Capability: ServiceNow AI enhances customer experience with intelligent chatbots, automates routine work, provides intelligent search, sentiment analysis, classification, and natural language understanding across enterprise workflows.
Its AI Agents can act autonomously to resolve issues, make decisions, and interact with environments while under user control. Now Assist provides out-of-the-box generative AI features that create content, answer questions, and support human interactions contextually.
Best for
IT, HR, and enterprise service teams managing complex workflows and ticketing
Team size
500+ users
Ideal use case
Great for enterprise operations needing robust knowledge sharing tied to ITSM and workflow automation
Best features
- Access real-time reports and dashboards for smarter decision-making
- Move faster with automatic prioritization and task assignments
- Store all your data and insights in one place with the IT platform dashboard to boost collaboration and promote employee engagement
- Use the handy service level agreement (SLA) management reminders and notifications to stay on top of customer satisfaction
Pros
- Highly flexible ticketing for virtually any internal use case
- No-code and low-code builder to create custom apps for your business
- Seamless integration with multiple external apps
Cons
- It’s not a full CRM and project management tool, so you’ll need to use it in combination with other tools
- Some users felt the interface could be cluttered and laggy
Pricing
- Custom pricing
Ratings and reviews
- G2: 4.4/5 (1,500+ reviews)
- Capterra: 4.5/5 (300+ reviews)
14. Hiver
Hiver is a collaborative email management tool that helps teams work together efficiently and effectively within their existing Gmail accounts. It is designed to enhance the productivity of teams by enabling them to collaborate, delegate, and track emails seamlessly.
⏩ AI Capability: Harvey, Hiver’s AI bot, can auto-close non-actionable emails (e.g., “Thank you” responses) and recommend intelligent templates for faster replies. Other AI features include AI Compose for drafting and improving responses with tone and grammar adjustments, AI Summarizer to condense long email threads for quick context, and AI Openers that suggest conversation starters.
Best for
Small support or ops teams using Gmail who want shared email + simple knowledge access
Team size
5-50 users
Ideal use case
Ideal for small teams managing shared inboxes who want lightweight, email-friendly knowledge management
Best features
- Share an email inbox and manage emails within Gmail
- Assign and resolve emails together, with the ability to add comments, labels, and notes to emails
- Create and use email templates to react to frequently asked questions
Pros
- Automatically assigns incoming emails to the right rep
- Notifications to prevent multiple people from responding to the same incoming email
- Easily differentiate between internal and external messages
Cons
- Can make your email inbox/platform slow after installation due to heavy memory usage
- Lack of a reliable mobile app
Pricing
- Free forever
- Lite: $19 per member/month
- Growth: $29 per member/month
- Pro: $49 per member/month
- Elite: Custom pricing
Ratings and reviews
- G2: 4.6/5 (1,170+ reviews)
- Capterra: 4.7/5 (110+ reviews)
15. Tettra
Tettra is an AI-powered knowledge management system and wiki software that helps teams manage and share their company’s collective knowledge. It allows users to curate important company information into a knowledge base, which can be used to answer repetitive questions and onboard new teammates. Tettra provides a platform for organizing and collaborating on team documentation and processes.
⏩ AI Capability: Tettra’s AI assistant, Kai, answers repetitive questions by searching existing documents, reducing the need to bother subject experts. Kai also helps verify and assign questions to the right experts and ensures answers are accurate and reused for future queries.
Best for
Small to medium teams needing lightweight internal documentation
Team size
5-100 users
Ideal use case
Ideal for teams needing quick-answer documentation and internal how-tos directly accessible from Slack
Best features
- Reduce time spent on searching for information
- Make content contribution and understanding easier with a simple, easy-to-use interface
- Navigate your data repository easily using data categories as anchors
Pros
- Create private categories to protect sensitive data
- Simple, self-explanatory user interface
- Reduce duplicate effort by ensuring everyone has access to the most updated information at all times
Cons
- As it grows, it may be difficult to see new activity
- Results in duplicate content when trying to list one document in two places
- Provides limited formatting options for creating knowledge resources
Pricing
- Free trial
- Basic: $5/month per user
- Scaling: $10/month per user
- Professional: $7200 per year
Ratings and reviews
- G2: 4.7/5 (130+ reviews)
- Capterra: Not enough reviews
Summarize this article for me pleaseClickUp: The Best Knowledge Management Tool for Teams
In the vast landscape of knowledge management, taming the beast of information overload can be a terrifying prospect. But fear not, as ClickUp’s features offer a powerful platform for seamless collaboration, centralized knowledge repositories, and effortless information retrieval.
With its intuitive interface, you can create, edit, and share knowledge with ease, ensuring everyone in your company has access to the latest information and making knowledge gaps a thing of the past.
Start your knowledge management journey today with ClickUp and unlock the true potential of your organization’s knowledge.
Everything you need to stay organized and get work done.
