The popular adage, “communication is key,” holds truer than ever today. The world moves and changes rapidly, leaving us struggling to keep pace, while also holding our teams together.
It’s vital today to have systems in place that keep team members, customers, and stakeholders in the loop about everything that matters when it matters. That’s why I find AI tools so useful.
Many of us have learned how to use AI for daily life tasks to enhance productivity and simplify routine activities. But what about communication at work?
AI in the workplace can bring unprecedented efficiency to scheduling meetings, sharing updates, summarizing conversations, answering questions, and collecting feedback. All while giving you valuable insights on how to optimize your communications and improve employee engagement.
So, I’ve compiled some of the best AI communication tools available today for you to choose from. I’ve put this list together with the inputs of the team here at ClickUp, and I hope you’ll find it useful.
10 Best AI Communication Tools in 2024
- What Should You Look for In AI Communication Tools?
- The 10 Best AI Communication Tools to Use in 2024
- 1. ClickUp (Best for AI-powered communication)
- 2. Otter.ai (Best for accurate transcription of spoken words and meeting integration)
- 3. Jasper.ai (Best for generating high-quality written content with AI)
- 4. Synthesia.io (Best for creating professional-quality videos with AI avatars)
- 5. ChatGPT (Best for versatile natural language processing and conversation)
- 6. Grammarly (Best for improving writing quality with grammar and style suggestions)
- 7. TryEllie (Best for automating email replies with AI-generated responses)
- 8. Yatter AI (Best for enhancing WhatsApp and Telegram communication with real-time AI)
- 9. Notta (Best for generating meeting summaries and action items from audio)
- 10. Drift (Best for a conversational AI-powered chatbot)
- Drift best features
- Drift limitations
- Drift pricing
- Drift ratings and reviews
Summarize this article for me pleaseWhat Should You Look for In AI Communication Tools?
Every organization has its own needs, and you want to ensure that the tool you pick integrates smoothly into your existing workflow. Here are some features to look out for when comparing your options:
- Ease of use: How easy is it to set up the tool, configure it to your needs, and get going? The ideal AI-powered communication tool should be designed in such a way that everyone on your team can figure it out without any special training
- Scalability: As your teams expand and more departments get into the mix, your AI internal communication software, especially, should be able to grow with you while continuing to deliver top-notch results
- Training support: You want to make sure that learning resources exist for those who still need them; look for AI communication tools that come with knowledge bases and chat/phone support for tips on how to make the most of the features
- Integration options: The goal is to build one unified workflow where every component can talk to each other; choose an option that comes with APIs or plugins to sync up with your email system, project management/CRM platforms, HR dashboard, and so on
- Security and privacy: Consider a tool that comes with robust encryption functionalities to safeguard your data and also complies with any industry-specific standards like HIPAA or GDPR
- Real-time and/or multilingual interactions: If you offer real-time chat support or if you’re connecting with customers from different locations, you want to choose an AI communication tool that can remove language barriers
Also read: How to Use AI Tools to Maximize Productivity
Summarize this article for me pleaseThe 10 Best AI Communication Tools to Use in 2024
1. ClickUp (Best for AI-powered communication)
ClickUp is a robust productivity and team collaboration platform that offers extensive project management and communication features. ClickUp Chat View, for example, provides a seamless way for teams to communicate and manage shared tasks from start to finish.
I can embed links, spreadsheets, videos, and more within the chat so my team can access them for quick reference. With the @mention option, I can tag specific team members in conversations, ensuring they stay informed of updates and changes as they occur.
ClickUp also enables formatting any message with rich editing. This involves using code blocks, bulleted lists, and banners to communicate work details clearly.
If I need an easy way to show my team members exactly what I’m talking about, ClickUp Clips is the way to go. This screen recording feature allows me to record my screen and share the video with my team members as a public link and even download the video file.
Whether clarifying doubts or updating on project or task statuses—business communication has never been easier.
Moreover, ClickUp Brain can transcribe every Clip, including timestamps and snippets. The transcripts can be further converted into summaries or to-do lists for action.
ClickUp best features
- Foster collaboration and keep everyone accountable by assigning tasks, setting due dates, and sharing files within ClickUp Tasks
- Ensure everyone’s on the same page and take action with @mentions and task comments; tag team members directly within tasks and comments, share updates, and prompt action
- Use ClickUp Whiteboards for brainstorming sessions, while ClickUp Docs can be used to store ideas and SOPs, create communication plans via customizable templates, and much more
- Streamline your email by integrating your Google Workspace, Outlook, and Google Calendar with ClickUp to send and receive emails directly from your tasks, eliminating the need to switch between apps
- Automate drafting emails, summarizing meeting notes and conversation threads, write meeting agendas, and create detailed product briefs with ClickUp Brain
ClickUp limitations
- ClickUp Brain isn’t included in the Free Forever plan; however, limited free trial access is coming soon
- Since there are many features in ClickUp, those new to productivity software can face a learning curve
ClickUp pricing
- Free Forever
- Unlimited: $7 per month per user
- Business: $12 per month per user
- Enterprise: Custom pricing
- ClickUp Brain: Add to any paid plan for $7 per Workspace member per month
ClickUp ratings and reviews
- G2: 4.7/5 (9,700+ reviews)
- Capterra: 4.6/5 (4,100+ reviews)
2. Otter.ai (Best for accurate transcription of spoken words and meeting integration)
Otter.ai is an advanced transcription service that uses artificial intelligence to convert spoken words into text accurately. Whether it’s a team meeting, a lecture, or an interview, it captures everything in real time.
One of my favorite features of Otter.ai is its ability to auto-join Zoom, Google Meet, and Microsoft Teams meetings. That means it can record detailed transcripts without any extra effort on your part, recognize different speakers, and label them accordingly to avoid confusion.
You’ll be able to export transcriptions in various formats, including text files, PDFs, and SRT (for subtitles).
Otter.ai best features
- Condense and transcribe 1-hour-long virtual meetings into a 30-second summary
- Share transcriptions with team members, add comments, and highlight essential sections from the platform itself
- Automatically capture and assign action items from meetings, including discussion context, eliminating the need to compose emails
Otter.ai limitations
- The free plan offers a limited number of transcription minutes, which can be restrictive for teams planning heavy use of AI communication tools
- The application is somewhat sensitive and can crash, especially when trying to use the auto-correct feature
Otter.ai pricing
- Basic: Free
- Pro: $16.99 per user
- Business: $30 per user
- Enterprise: Custom pricing
Otter.ai ratings and reviews
- G2: 4.3/5 (200+ reviews)
- Capterra: 4.5/5 (80+ reviews)
3. Jasper.ai (Best for generating high-quality written content with AI)
Jasper.ai is an AI-powered writing assistant that helps generate high-quality text based on the inputs and prompts provided.
What I found particularly valuable about Jasper.ai was that it could suggest keywords, headings, and other elements to improve the SEO performance of the generated content.
The tool is intuitive and easy to use, offering 50+ communication plan templates and customization options to fit different writing tasks. You can use Jasper to draft email campaigns, develop product descriptions, and create creative stories.
Jasper best features
- Upload the brief for your upcoming marketing campaign and receive a complete set of assets (blogs, social media copy, landing page content) to get started
- Turn whatever you can imagine into unique AI photos and images in seconds
- Organize your content, tone of voice, and knowledge repository so your team stays on brand; secure it with enterprise-grade permissions
Jasper limitations
- We found that it struggles with complex prompts, and the output can contain significant inaccuracies and inconsistencies
- Users have reported being frustrated while trying to contact Jasper Support, as the initial response is from a bot, and messages left for unsubscribing or refunds aren’t replied to promptly
Jasper pricing
- Creator: $49 per month per seat
- Pro: $69 per month per seat
- Business: Custom pricing
Jasper ratings and reviews
- G2: 4.7/5 (1,200+ reviews)
- Capterra: 4.8/5 (1,800+ reviews)
4. Synthesia.io (Best for creating professional-quality videos with AI avatars)
Synthesia.io is an AI-driven platform that enables you to create professional-quality videos at scale without any knowledge about video production.
I could simply type in or upload my script, choose an avatar, voice, and brand colors, and Synthesia.io generated a polished video that looked like a professional studio created it.
Given how video marketing has gained popularity recently, Synthesia.io’s AI video platform simplifies the process and saves you time and money.
Read more: Top 10 Synthesia AI alternatives to try
Synthesia best features
- Engage your viewers with 160+ AI avatars and make your videos more inclusive and diverse
- Create videos in 130+ languages without needing to hire native speakers or voice actors; you can even clone your voice
- Embed created videos into an authoring tool, LMS, LXP, and more; share it with your team to receive immediate feedback
Synthesia limitations
- Customers have found their customer support unhelpful and dismissive The pricing model is prohibitive, charging $89 for just 30 minutes of video, and prices increase to over $2000 for an enterprise plan
Synthesia pricing
- Free: $0
- Starter: $29 per month
- Creator: $89 per month
- Enterprise: Custom pricing
Synthesia ratings and reviews
- G2: 4.7/5 (1,500+ reviews)
- Capterra: 4.7/5 (100+ reviews)
5. ChatGPT (Best for versatile natural language processing and conversation)
ChatGPT is probably one of the most talked about AI communication tools. Developed by OpenAI, it’s an AI-powered conversational agent capable of generating human-like text based on the prompts it receives.
What I found most remarkable about ChatGPT is that it could assist with various tasks, from answering questions and providing explanations of concepts to generating creative content, such as landing page copy, corporate letters, and client emails.
This can significantly reduce the time and energy you would otherwise spend on research and copywriting. ChatGPT’s paid version also offers supplementary tools like DALL-E and Sora AI for creating images and producing videos, respectively.
ChatGPT best features
- Brainstorm ideas, write poetry, craft stories, or develop video scripts for effective and tailored communication
- Personalize interactions as the tool adapts to your preferences, providing responses that match your style and context
- Role-play situations like customer service, job interviews, or negotiations, preparing for real-life events with practice and feedback in a safe environment
ChatGPT limitations
- Sometimes, ChatGPT struggles to stay on track when answering questions, resulting in responses that don’t fully meet user expectations
- The nuances in human emotion and subtleties of personal experience can sometimes be lost or misunderstood
ChatGPT pricing
- Free
- Plus: $20 per month
- Team: $30 per month per user
- Enterprise: Custom pricing
ChatGPT ratings and reviews
- G2: 4.7/5 (500+ reviews)
- Capterra: 4.6/5 (40+ reviews)
6. Grammarly (Best for improving writing quality with grammar and style suggestions)
Grammarly is an AI-powered writing assistant that helps improve writing by providing suggestions for grammar, spelling, punctuation, style, and tone—all of which can be accepted or rejected with a click.
When I used it, I found that Grammarly suggested alternative words and phrases to boost vocabulary usage and avoid repetition, making my writing more varied and interesting.
In the premium version, you’ll have more advanced features like plagiarism detection and genre-specific writing style checks.
Grammarly best features
- Create error-free content with instant spelling and grammar checks
- Apply shared guidelines to help teams sound consistent by encouraging the language and tones unique to your brand (Business plan required)
- Write in your voice using generative AI with customizable profile options for tone, formality, and professional relevance
- Generate text quickly using pre-built AI prompts
Grammarly limitations
- Its suggestions often don’t capture the essence of the style or meaning when copywriting or using slang references
- It tends to insert recommended words or substitutions between recognized words, which can be frustrating
Grammarly pricing
- Free: $0 per month
- Premium: $29.85 per month
- Business: $25 per month per member
Grammarly ratings and reviews
- G2: 4.7/5 (8,500+ reviews)
- Capterra: 4.7/5 (7,000+ reviews)
7. TryEllie (Best for automating email replies with AI-generated responses)
TryEllie, also known simply as Ellie, is an AI-powered email assistant that leverages GPT-4 technology to generate smart and contextually relevant email replies, mimicking the user’s writing style. This is a good tool to learn how to use AI in email.
Although it doesn’t write cold emails, it can be helpful in automating repetitive email tasks, such as managing customer support queries, scheduling meetings, and following up on ongoing conversations.
Ellie integrates with Gmail and Fastmail through Chrome and Firefox extensions. It’s no doubt a simple tool, but it prioritizes user privacy and doesn’t store or share user data.
TryEllie best features
- Auto-draft email replies based on the context of the conversation and your past email patterns
- Assign specific roles to the tool (such as project manager, customer service rep, or HR coordinator) for it to adapt to various email scenarios
- Compose replies in multiple languages and cater to diverse user needs
TryEllie limitations
- It doesn’t support email services other than Gmail and Fastmail
- The number of replies Ellie can generate per day is capped based on the subscription plan, which might be restrictive for users with a high volume of email traffic
TryEllie pricing
- Basic: $0
- Casual: $19 per month
- Business: $39 per month per seat
- Professional: $79 per month per seat
TryEllie ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
8. Yatter AI (Best for enhancing WhatsApp and Telegram communication with real-time AI)
Yatter AI is an innovative chatbot that enhances communication and productivity on WhatsApp and Telegram. It uses partial streaming to deliver messages in real-time segments like paragraphs. This meant I could see parts of the text as they were generated rather than waiting for the entire message to be delivered at once.
Additionally, Yatter AI lets you create templates for your recurring tasks, so you save a lot of time in the long run.
The assistant supports multiple languages, making it accessible and inclusive for users worldwide. You may also consider Yatter AI if you are looking for Pumble alternatives.
Yatter AI best features
- Let Yatter convert voice notes into text, providing quick and accurate responses to your spoken queries
- Extract information from PDFs with its PDF reader
- Harness the capabilities of ChatGPT-4o, Google Gemini, and Groq Llama 3 for quicker responses and smarter interactions
- Stay ahead of weather changes with real-time weather reports, including cloud cover, humidity, visibility, and UV index
Yatter AI limitations
- Users have reported getting delayed responses from the customer support team for even the most simple queries
- Personalization and contextual understanding features are only available in the paid plan
Yatter AI pricing
- Yatter Basic: Custom pricing
- Yatter Plus: Custom pricing
Yatter AI ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
9. Notta (Best for generating meeting summaries and action items from audio)
Notta is an AI-powered transcription service that transforms recorded speech into text with impressive accuracy. It makes it easier to review, edit, and share information from meetings, lectures, and interviews.
Whether I was catching up on a recorded webinar or needed a transcript of a team meeting, it delivered high-quality text swiftly and reliably. It took an average of 5 minutes to transcribe an hour-long recording.
One of the standout features of Notta is its support for multiple dialects and languages, such as Japanese, English, Chinese, and Vietnamese, which makes it an excellent tool for working with global teams and managing multilingual projects.
Notta best features
- Let Notta join scheduled meetings automatically, avoiding the need to find links or manually join
- Generate accurate meeting summaries with just a few clicks; gain valuable insights and make quick decisions
- Export transcripts in TXT, PDF, DOCX, or SRT formats and share via email, link, or apps like Salesforce, Notion, and Zapier
Notta limitations
- The note-taking component doesn’t always capture details with the same depth as some competing team communication apps, requiring supplementary note-taking to ensure nothing is missed
- While users can group recordings into categories, they can’t manage what’s included in subfolders or organize further within categories, necessitating extra effort when working with a large audio library
Notta pricing
- Free: $0
- Pro: $14.99 per month
- Business: $27.99 per month
- Enterprise: Custom pricing
Notta ratings and reviews
- G2: 4.6/5 (100+ reviews)
- Capterra: Not enough reviews
10. Drift (Best for a conversational AI-powered chatbot)
Last on our list of AI communication tools is Drift. Drift’s AI-powered chatbot helps sales and marketing teams generate leads, engage website visitors, and offer customers a personalized experience. The chatbot can handle marketing as well as customer support queries and can be trained on your data to recognize returning visitors.
It can offer personalized customer support, respond to sales queries, and deliver target messaging. The chatbot gives your website visitors real-time responses and helps route them to the relevant human agent when necessary.
Drift best features
- Engage customers with AI-powered chat in real time and reply to frequently asked questions
- Scale up customer support through personalized chat-based support without putting pressure on the support team
- Generate leads and book meetings for sales teams with personalized interactions
- Improve personalization over time, as the AI learns from each customer interaction
Drift limitations
- The cost can be a deterrent for many organizations
- Technical expertise is required to configure the chatbot and also integrate it with your other tools
Drift pricing
- Premium: starting at $2,500 per month, billed annually
- Advanced and Enterprise plans: Custom pricing
Drift ratings and reviews
- G2: 4.4/5 (1,000+ reviews)
- Capterra: 4.5/5 (190+ reviews)
Summarize this article for me pleaseTransform Your Communication Skills and Systems With AI Communication Tools
The advent of AI-powered tools has changed how external and internal communication is planned and executed. Organizations can form connections faster and with more people than ever, helping them achieve business goals faster.
When choosing from our list of AI communication tools, consider what each option offers and how it can best integrate with your tech stack and processes.
And if you’re convinced you want something versatile but easy-to-use, then head to ClickUp’s direction. Keep your customers, clients, and stakeholders engaged with the right features at your fingertips.
ClickUp gives you an AI-powered communication and collaboration platform and task management tool, all in one user-friendly solution.
Sign up for ClickUp for free today.
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