ClearFeed AI is a support platform that captures customer queries from different sources and routes them to Slack and MS Teams. Teams can manage multiple customer requests, speed up their response time, and provide better service.
However, if you don’t use MS Teams or collaborate on Slack channels, ClearFeed may not be for you. Additionally, you cannot use the platform for full-fledged ticket management if tools like Zendesk or Jira are not part of your workflow.
10 Best Clearfeed AI Alternatives
- Best Clearfeed AI Alternatives at a Glance
- What Should You Look for in a ClearFeed AI Alternative?
- The 10 Best ClearFeed AI Alternatives
- How we review software at ClickUp
- 1. ClickUp (Best for AI-powered collaboration and project management)
- 2. Zendesk AI (Best for AI-powered customer support automation and ticketing)
- 3. Jira Service Management (Best for IT service management and DevOps teams)
- 4. Intercom (Best for conversational customer support and live chat)
- 5. Freshdesk (Best for omnichannel customer service with automation)
- 6. Zoho Desk (Best for cost-effective help desk solutions with AI assistance)
- 7. ServiceNow (Best for enterprise IT service management and workflow automation)
- 8. Salesforce (Best for CRM-integrated customer support and case management)
- 9. Help Scout (Best for personalized customer service with a shared inbox)
- 10. HubSpot Service Hub (Best for customer support integrated with marketing and sales)
- Make Ticket Management a Cakewalk with ClickUp!
Summarize this article for me pleaseBest Clearfeed AI Alternatives at a Glance
| Tool | Best features | Best for | Pricing |
|---|---|---|---|
| ClickUp | • AI-powered collaboration across tasks, docs, and chats • Seamless integration with Slack, Teams, Zendesk, and more • Customizable templates for faster support workflows • Built-in CRM to manage and track queries in real time | Teams looking for a flexible, AI-driven support and work management platform | Free forever plan; Customizations available for enterprises. |
| Zendesk AI | • Intelligent ticket routing to the right agents • AI-generated responses and macros • Solid analytics and performance insights • Integrations with Salesforce, Slack, and Shopify | Support teams looking for strong automation and omnichannel support | Paid plans start at $25/month per agent |
| Jira Service Management | • Built-in ITIL practices for service delivery • Real-time analytics and SLA tracking • Strong asset and config management tools • Deep integration with DevOps tools | ITSM and DevOps teams needing structured support processes | Free plan available; Paid plans start at $19.04/month per agent |
| Intercom | • AI chatbot Fin for real-time support • Unified inbox with CRM features • Targeted messaging and workflows • Deep reporting and insights | Companies focusing on conversational support and live chat | Paid plans start at $39/month per seat |
| Freshdesk | • AI sentiment analysis for ticket prioritization • Gamification and SLA tracking • Omnichannel support across chat, phone, and social • Freddy AI for workflow automation | Teams wanting omnichannel support with AI automation | Free plan available; Paid plans start at $18/month per agent |
| Zoho Desk | • AI assistant Zia for smart ticketing • Intuitive UI with organized request views • Multi-brand support from one dashboard • Strong contextual collaboration | Small to mid-size businesses seeking affordable AI help desk | Free plan available; Paid plans start at $14/user |
| ServiceNow | • Enterprise-wide service delivery workflows • Real-time health monitoring and insights • Built-in risk and compliance tools • No-code/low-code workflow customization | Enterprises needing advanced ITSM with security compliance | Custom pricing |
| Salesforce | • Einstein Bots for AI-powered ticketing • Advanced CRM integrations • Predictive reporting and analytics • Omnichannel support and case management | Businesses needing support deeply integrated with CRM | Paid plans start at $25/month per user |
| Help Scout | • Shared inbox and rule-based workflows • Built-in CSAT surveys and mobile support • Pre-built dashboards for reporting • Easy-to-use interface for small teams | Small support teams focused on personalized service | Free plan available; Paid plans start at $55/month |
| HubSpot Service Hub | • Full alignment with sales and marketing tools • Built-in ticketing and feedback features • Custom knowledge base and chatbot tools • Strong reporting and automation options | Teams needing support, marketing, and sales in one tool | Free plan available; Paid plans start at $20/month per seat |
Summarize this article for me pleaseWhat Should You Look for in a ClearFeed AI Alternative?
Imagine losing customers because your support system is not efficient! It’s not rare—65% of customers report switching to another company due to a poor customer care experience!
While ClearFeed aims to prevent this, its limitations leave gaps. So, here are a few features you should look for in a ClearFeed alternative to ensure it’s comprehensively designed to enhance customer support:
- 👉🏻 User-friendly interface: Opt for a tool with a clean user interface. Ensure it neatly organizes and showcases customer requests. This will help you build a solid ticketing system and manage requests more effectively
- 👉🏻 Automation capabilities: Look for a tool with built-in AI automation capabilities. For instance, it should be able to route tickets, resolve basic queries, and handle repetitive tasks on its own
- 👉🏻 Omnichannel support: Choose a tool that supports multiple communication channels like email, chat, help desk, etc. Since ClearFeed only supports Slack and MS Teams, it largely limits flexibility
- 👉🏻 Customizability: Pick a tool that can be personalized. For instance, you should be able to customize workflows and set specific automation rules to meet your business needs
- 👉🏻 Third-party integrations: Look for a tool that supports seamless integration with other tools in your workflow, like help desk solutions, CRM software, project management tools, etc. This will help you streamline your customer service operations
⏩ Also Read: How to Solve Common Customer Service Challenges
Summarize this article for me pleaseThe 10 Best ClearFeed AI Alternatives
How we review software at ClickUp
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
Here are the top 10 ClearFeed alternatives you can use in your organization:
1. ClickUp (Best for AI-powered collaboration and project management)
It might not be obvious at first, but the way your teams collaborate internally directly impacts the support your customers receive. Take knowledge management, for instance. When teams work seamlessly together, they can raise tickets, resolve issues, and escalate problems more accurately, leading to 41% higher customer satisfaction.
So, if this is where the struggle lies for your company, get the everything app for work—ClickUp!
📮 ClickUp Insight: A ClickUp survey found that knowledge workers maintain an average of 6 daily connections at their workplace. This probably entails multiple pings back and forth across emails, chat, and project management tools. What if you could converge all these conversations in one place? With ClickUp, you can! It’s the everything app for work that combines projects, knowledge, and chat in one place—all powered by AI that helps you and your team work faster and smarter.
Here’s how it helped this user in their customer support initiatives:
ClickUp’s Customer Service Solution has multiple tools and features you can benefit from. For example, it includes customizable customer service templates that help representatives collate client information, track feedback, and collaborate in real time.
But the one that deserves special mention is ClickUp Brain—the platform’s native AI system.
ClickUp Brain is the central hub of ClickUp. Whether you want to retrieve details on a specific query or view the status of a pending one, you are always just a click away. It also helps customer support teams collaborate more efficiently.
To learn more about ClickUp Brain, watch this short explainer! 👇
By centralizing communication, ClickUp Brain ensures team members can discuss customer queries, share updates, and assign tasks within a unified workspace, reducing the chances of any delay or miscommunication.
That’s not where it stops, with ClickUp Brain, you can also automate tasks and create custom workflows to streamline your customer support system—pretty much like we did here:
Another mention-worthy feature is ClickUp CRM. Using it, you can visualize your query pipeline, assign tasks to team members, and check their status, priority, etc.
It also automates many elements of the entire customer support workflow—from status updates to task assignments—so you can shift your focus to where it’s absolutely essential.
💡 Pro Tip: Want to streamline your customer support management system? It’s possible with the ClickUp Customer Service Management Template. With it, you can:
- Track, prioritize, and manage customer queries in a centralized view
- Automatically assign tickets to team members based on workload or expertise
- Set deadlines and get alerts to ensure timely query resolution
ClickUp best features
- Manage customer requests efficiently with ClickUp Tasks by converting them into trackable tickets
- Track team objectives effortlessly with ClickUp Goals and ensure every customer request meets its deadline
- Collaborate on documents in real-time with ClickUp Docs to share knowledge and resources
- Visualize support performance with ClickUp Dashboards and generate detailed reports for data-driven decision-making
- Integrate ClickUp seamlessly with Slack, Microsoft Teams, Zendesk, Jira, and Google Drive to centralize communication
- Find any task or comment instantly with ClickUp Universal Search to avoid missing critical updates
ClickUp limitations
- New users often find the tool overwhelming because of its wide range of features
ClickUp pricing
free forever
Best for individual users
Free Free
Key Features:
60MB Storage
Unlimited Tasks
Unlimited Free Plan Members
unlimited
Best for small teams
$7 $10
Everything in Free Forever plus:
Unlimited Storage
Unlimited Folders and Spaces
Unlimited Integrations
business
Best for mid-sized teams
$12 $19
Everything in Unlimited, plus:
Google SSO
Unlimited Message History
Unlimited Mind Maps
enterprise
Best for many large teams
Get a custom demo and see how ClickUp aligns with your goals.
Everything in Business, plus:
White Labeling
Conditional Logic in Forms
Subtasks in Multiple Lists
* Prices when billed annually
The world's most complete work AI, starting at $9 per month
ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What are real-life users saying about ClickUp?
2. Zendesk AI (Best for AI-powered customer support automation and ticketing)
Zendesk is a cloud-based customer service platform. If you’re looking for a tool with advanced automation capabilities, its AI-driven chatbots and self-service options might lure you.
The platform also supports omnichannel communication, so your team can effortlessly switch between email, chat, and social media to handle an unlimited number of customer queries and tickets. In addition, Zendesk offers solid analytics and reporting capabilities and is accessible on browsers, too.
Zendesk AI best features
- Provides intelligent ticket routing to the right agents
- Enhances efficiency with AI-generated responses and macros
- Offers a vast marketplace of apps for extended functionality
- Integrates with Salesforce, Slack, and Shopify for seamless workflows
Zendesk AI limitations
- Requires complex setup for advanced automation workflows
- Lacks flexible reporting without third-party apps
Zendesk AI pricing
- Support Team: $25/month per agent
- Suite Team: $69/month per agent
- Suite Professional: $149/month per agent
- Suite Enterprise: Custom pricing
Zendesk AI ratings and reviews
- G2: 4.3/5 (6,100+ reviews)
- Capterra: 4.4/5 (4,000+ reviews)
💡 Pro Tip: Cut the noise around AI in customer service. Here’s our no-nonsense guide on How to Use AI in Customer Service (Use Cases and Tools).
3. Jira Service Management (Best for IT service management and DevOps teams)
Does your organization struggle with incident, change, or problem management? Jira automates workflows to take care of these for you. It’s an IT Service Management (ITSM) tool that streamlines processes with built-in ITIL practices. This helps enhance client service delivery, reduce downtime, and improve issue resolution quality.
It also boosts collaboration between DevOps and engineering teams by standardizing workflows. In addition, the platform provides robust asset and configuration management that proves elemental in simplifying troubleshooting.
Jira Service Management best features
- Offers a self-service portal for employees and customers
- Supports SLA tracking and detailed service analytics
- Enables flexible customization with automation rules and APIs
- Integrates with Confluence, Bitbucket, and Microsoft Teams for seamless operations
Jira Service Management limitations
- Limits customization options on lower-tier plans, restricting advanced features
- Lacks built-in phone support integration for voice-based queries
Jira Service Management pricing
- Free forever
- Standard: $19.04/month per agent
- Premium: $47.82/month per agent
- Enterprise: Custom pricing
Jira Service Management ratings and reviews
- G2: 4.2/5 (700+ reviews)
- Capterra: 4.5/5 (700+ reviews)
What are real-life users saying about Jira Service Management?
💡 Pro Tip: 91% of unhappy customers don’t complain—they simply leave. So, track inactivity and declining engagement to catch them before they go. 🚶🏻
4. Intercom (Best for conversational customer support and live chat)
Data reveals that 69% of customers prefer conversational chatbots to contact a company. Intercom mainly offers this. Its AI agent is called Fin, and you can implement it to provide accurate answers to customers, personalize vendor interactions, and route conversations to the right human agents.
Fin is also highly customizable—so you can tweak its tone of voice to align with your company’s policies and procedures. Another benefit of using Intercom is the in-depth reporting it offers. Whether you need to understand why a ticket was created or how your agents are performing—its AI-generated insights reveal everything.
Intercom best features
- Tracks customer interactions with a unified inbox and CRM capabilities
- Enables proactive engagement with targeted in-app and email messaging
- Provides customizable workflows for sales and support teams
- Integrates with Stripe, Marketo, and Google Analytics for customer insights
Intercom limitations
- Limits advanced reporting to higher-tier plans, reducing visibility for smaller teams
- Lacks a native knowledge base search within the chat window
Intercom pricing
- Essential: $39/month per seat
- Advanced: $99/month per seat
- Expert: $139/month per seat
Intercom ratings and reviews
- G2: 4.5/5 (3,300+ reviews)
- Capterra: 4.5/5 (1,000+ reviews)
What are real-life users saying about Intercom?
5. Freshdesk (Best for omnichannel customer service with automation)
Freshdesk is another cloud-based customer support platform on the list. However, it boasts a USP not offered by the rest—AI-driven sentiment analysis. This means you can use this tool to prioritize tickets by assessing the tone of customer messages.
Apart from this, the platform supports omnichannel communication (email, chat, phone, and social media), provides gamification features, and offers a knowledge base to promote customer self-service.
Freshdesk best features
- Automates ticket assignment and response with AI-powered Freddy
- Tracks SLAs and response times with real-time monitoring
- Allows custom automation rules for repetitive tasks
- Integrates with WhatsApp, Zapier, and QuickBooks for extended capabilities
Freshdesk limitations
- Limits advanced analytics and reporting to premium subscription plans
- Slows down when handling high ticket volumes, affecting performance
Freshdesk pricing
- Free forever
- Growth: $18/month per agent
- Pro: $59/month per agent
- Enterprise: $95/month per agent
Freshdesk ratings and reviews
- G2: 4.4/5 (3,400+ reviews)
- Capterra: 4.5/5 (3,300+ reviews)
🧠 Fun fact: A man once live-tweeted his airline’s bad service—and got help faster than people calling the hotline! 📳
6. Zoho Desk (Best for cost-effective help desk solutions with AI assistance)
If you want a cost-effective customer support solution but don’t want to compromise on features, Zoho Desk could be an ideal solution for you. It’s AI-powered and packed with versatile features.
With Zoho Desk, you can automate ticket categorization and assignment using Zia—Zoho’s AI assistant. It also lets you enhance customer self-service by creating customizable help centers and knowledge bases. Apart from this, the tool’s user interface is a delight.
As you launch the dashboard, you can view every customer request sorted by ticket creation date. This makes it very uncomplicated to use.
Zoho Desk best features
- Tracks SLAs and escalations with real-time alerts for unresolved tickets
- Supports multi-brand help desks under one account for businesses managing multiple brands
- Enables contextual collaboration with private comments and shared notes within tickets
- Integrates seamlessly with Zoho CRM, Slack, and Jira, ensuring connected workflows
Zoho Desk limitations
- Requires complex setup for custom workflows and automation
- Restricts API calls and third-party integrations on lower-tier subscriptions
Zoho Desk pricing
- Free forever
- Standard: $14/user
- Professional: $23/user
- Enterprise: $40/user
Zoho Desk ratings and reviews
- G2: 4.4/5 (6,100+ reviews)
- Capterra: 4.5/5 (2,100+ reviews)
What are real-life users saying about Zoho Desk?
7. ServiceNow (Best for enterprise IT service management and workflow automation)
Another ITSM tool, ServiceNow, is best known for supporting enterprise-wide service delivery with cross-functional workflows. This proves vital in ensuring seamless collaboration between teams, rapidly resolving issues, and delivering consistent service quality across the organization.
Apart from this, its commitment to security sets the platform apart. While other tools merely let you create tickets, ServiceNow enhances security with built-in risk and compliance management.
It also provides real-time service health monitoring and predictive insights to help you make solid, data-driven decisions.
ServiceNow best features
- Improves efficiency with virtual agents for common support queries
- Customizes workflows through a no-code/low-code platform
- Enables IT asset management with detailed lifecycle tracking
- Integrates with Microsoft Teams, Salesforce, and Okta
ServiceNow limitations
- Requires extensive setup and configuration
- Lacks flexibility for small businesses
ServiceNow pricing
- Custom pricing
ServiceNow ratings and reviews
- G2: 4.4/5 (2,200+ reviews)
- Capterra: 4.5/5 (200+ reviews)
8. Salesforce (Best for CRM-integrated customer support and case management)
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Salesforce is probably the most well-known name on the list. Essentially a Customer Relationship Management (CRM) tool, it has several features that directly accelerate customer support management.
For instance, Salesforce provides AI-driven suggestions on customer queries to enhance agent productivity. It also tracks customer interactions across all channels in real-time, so you don’t have to keep switching back and forth.
You can also generate advanced reporting and predictive analytics to gain insights into agent performance, ticket resolution time, customer satisfaction trends, etc.
Salesforce best features
- Automates case management with AI-powered Einstein Bots
- Supports self-service portals for customers and internal teams
- Enables omnichannel routing for chat, email, and phone inquiries
- Integrates seamlessly with Slack, Google Workspace, and Shopify
Salesforce limitations
- Requires high-tier plans for access to advanced AI-driven features
- Lacks real-time collaboration without third-party integrations
Salesforce pricing
- Enterprise: $165/month per user (billed annually)
- Unlimited: $330/month per user (billed annually)
- Einstein 1 Sales: $500/month per user (billed annually)
- Starter Suite: $25/month per user (billed monthly/annually)
- Pro Suite: $100/month per user (billed annually)
Salesforce ratings and reviews
- G2: 4.4/5 (5,600+ reviews)
- Capterra: 4.4/5 (700+ reviews)
What are real-life users saying about Salesforce?
9. Help Scout (Best for personalized customer service with a shared inbox)
Exclusively ideal for small teams, Help Scout is a customer service software. It offers a range of useful features for personalizing customer interaction without too many complications.
Using it, you and your team can offer real-time chat service to your customers. You can also track their satisfaction level with built-in CSAT surveys to identify hidden inefficiencies and provide better support.
Help Scout also offers pre-built and custom dashboards for easy performance reporting and comes with a mobile app for managing tickets on the go.
Help Scout best features
- Automates workflows with rule-based ticketing, follow-ups, and SLA management
- Provides shared inboxes for team collaboration on customer queries
- Enhances self-service with an integrated, customizable knowledge base
- Integrates seamlessly with Shopify, Trello, and Asana, streamlining support processes
Help Scout limitations
- Requires separate subscriptions for managing multiple channels
- Offers limited multilingual support compared to competitors
Help Scout pricing
- Free forever
- Standard: $55/month
- Plus: $83/month
Help Scout ratings and reviews
- G2: 4.4/5 (400+ reviews)
- Capterra: 4.6/5 (200+ reviews)
🔍 Did you know? Amazon’s first customer service email was answered by Jeff Bezos himself! 😮
10. HubSpot Service Hub (Best for customer support integrated with marketing and sales)
Last but never least, it’s HubSpot Service Hub on the list.
Check out this video that explains its core functions!
If you want a tool that improves customer support management for both marketing and sales teams, it can make the cut. This platform unifies customer support and CRM with integrated ticketing and case management to keep marketing, sales, and support teams aligned.
It also automates workflows using AI-powered tools, offers built-in reporting dashboards for tracking agent support metrics, and syncs with HubSpot’s sales and marketing tools for a complete customer experience.
HubSpot Service Hub best features
- Supports multichannel communication across email, chat, and social platforms
- Provides customer feedback tools and surveys to measure service quality
- Allows knowledge base creation for self-service, reducing support requests
- Integrates with Zoom, Slack, and Mailchimp for improved customer interactions
HubSpot Service Hub limitations
- Requires higher-tier plans for advanced automation and reporting
- Limits chatbot functionality without HubSpot Marketing Hub integration
HubSpot Service Hub pricing
- Free forever
- Starter: $20/month per seat
- Professional: $100/month per seat
- Enterprise: $150/month per seat
HubSpot Service Hub ratings and reviews
- G2: 4.4/5 (2,400+ reviews)
- Capterra: 4.4/5 (100+ reviews)
What are real-life users saying about HubSpot Service Hub?
⏩ Also Read: How to Streamline Your Document Management Workflow
✨ Special Mentions
- Atera: Unifies remote monitoring, IT automation, and AI-driven ticketing
- SysAid: Automates IT service management with AI-powered workflows and self-service tools
- LiveAgent: Enhances customer support with AI-driven ticketing, live chat, and omnichannel communication
Summarize this article for me pleaseMake Ticket Management a Cakewalk with ClickUp!
ClearFeed is a reliable customer support tool, but it falls short in end-to-end management. It lacks a comprehensive ticketing system, advanced automation, and seamless workflows. This makes it harder to keep customers happy and run your business smoothly.
To truly enhance customer support, you need an all-in-one solution like ClickUp.
It automates task management, real-time communication, and ticketing so that every query is assigned, prioritized, and resolved efficiently. With integrations with Slack, Microsoft Teams, and Zendesk, ClickUp simplifies teamwork and speeds up responses.
Ready to transform your business’s support system?
Try ClickUp today—sign up here for a quick free trial!
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