16 Best Enterprise Communication Tools to Consider in 2024

Even when working from the office, if your team isn’t communicating well enough, it will affect your overall productivity and output quality. 

The answer? An enterprise communication tool that enables unified communications. These tools help you with requirements like video conferencing, instant messages, file sharing, screen sharing, and other collaboration features.  

But how do you choose an enterprise communication tool for your team? Should you focus on customer relationship management features or improving business communications?

I faced a similar dilemma when I had to pick an enterprise communication tool.

After extensive research and testing, I compiled a list featuring the best ones on the market. Read on to learn my recommended options for overall and specific needs. 

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What Should You Look for in Enterprise Communication Tools?

How exactly did I pick the best enterprise communication system?🤔

By being specific, to start with. Most enterprise communication tools are designed to address a particular challenge. So, knowing your team’s requirements and workflows is key to finding the right tool. 

Over the years, I’ve learned that a few key features help bridge the communication gaps in the workplace for internal and external communications. These features include:

• Instant messaging: Pick a tool that lets you send that text or chat message instantly for quick conversations and updates with the team
• Video conferencing: Select a tool that allows async video communication with your teams, with key features like screen and video sharing, breakout rooms, and recording options to maximize productivity 
• File sharing: Prioritize an enterprise communication tool that has the ability to securely share documents, images, and other files within your team
• Team collaboration features: Look for tools that have features like task management, project planning, whiteboarding, document collaboration, and more that facilitate real-time collaboration
• Strong security: For enterprise use, choose communication tools that ensure advanced security features, including encryption, multi-factor authentication, and compliance with privacy standards
• Integrations with other tools: We no longer work in silos, and neither should our tools. Go for an effective communication tool that integrates seamlessly with your existing tech stack, whether it’s project management software, CRMs, or cloud storage platforms

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The 16 Best Enterprise Communication Tools

By focusing on these key features and the crucial enterprise communication requirements, we zeroed in on 16 unique tools. Let’s understand the benefits and limitations of each tool one by one.

1. ClickUp (Best for asynchronous communication, collaboration, and project management)

If you ask me how to measure effective communication within a company, my parameters would be productivity and team collaboration. 

And the one tool that manages both? ClickUp. 

ClickUp consistently ranks among the best enterprise communication tools thanks to its versatile features.

As an all-in-one productivity platform, it offers a unified communications platform for effective internal and external communication. You can use it to bring all your team messaging, private discussions, and in-document comments or task-specific follow-ups under one unified workspace.

ClickUp Chat lets you manage projects and business communications in one window. It lets you stay in touch with your team, discuss project-related activities, and share updates without switching between multiple tools. Its integrated features include ‘Link to Task,’ which lets you connect specific chat threads to tasks. 

Moreover, with ClickUp Chat, your conversation happens within the same tool, eliminating the need to switch to a different tool to message your team. Bye-bye, toggle tax!

Plus, you can easily record and send screen recordings for more complex discussions using ClickUp Clips. This adds more context to your discussions, and the built-in AI features assist in transcribing your messages for further clarity.

Another aspect of enterprise communication systems is optimizing workflows and allowing real-time collaboration. With ClickUp Whiteboards, you get a virtual canvas for planning and brainstorming sessions that are perfect for remote and hybrid workplaces.

Of course, there will be cases where you want to add further notes for someone in a document or a task. ClickUp’s Assign Comments feature shines here. It instantly creates an action item when you assign a comment to someone, whether in a document or team discussion, ensuring it doesn’t slip through the cracks!

To tie it all together, you can highlight text in a comment or a Doc and “quote” it to add a comment providing feedback or seeking clarification.

The best part about ClickUp is the vast options of communication plan templates that help you get started easily. I found two templates that can help with enterprise communication channels: The ClickUp Internal Communications Template and the ClickUp Communication Plan Template.

ClickUp best features

• Plan projects, assign tasks, and get real-time updates on the progress of your teams using ClickUp Tasks to stay productive
• Assign comments directly on task attachments with ClickUp Proofing, helping you provide clear context and additional feedback on your images, videos, PDFs, and other documents
• Collaborate in real-time using ClickUp Docs, where teams share, edit, and work together on documents with secure access-control features
• Take collaboration and communication to the next level by summarizing messages and generating relevant insights using ClickUp Brain, the AI assistant
• Integrate with 1,000+ apps to consolidate all your discussions, project management, and communication in one centralized platform

ClickUp limitations

• Some users have mentioned that the sheer number of features is overwhelming for new members

ClickUp pricing

• Free Forever
• Unlimited: $7/month per user
• Business: $12/month per user
• Enterprise: Contact for pricing
• ClickUp Brain: Add to any paid plan for $7 per member per month

ClickUp ratings and reviews

• G2: 4.7/5 (9,000+ reviews)
• Capterra: 4.6/5 (4,000+ reviews)

2. Microsoft Teams (Best business communication tool for Microsoft ecosystems)

For organizations already using Microsoft 365, Microsoft Teams is a natural choice.

Microsoft Teams is an all-in-one enterprise communication hub that brings together everything a team needs to communicate efficiently: instant messaging, video conferencing, or file sharing. It is extremely useful for internal team communication since all your team communications are in one place. Plus, any file you wish to share with your team members can be shared as a link, allowing for real-time updates and the ability to sort these files into folders. 

This makes it the ideal option for a highly secure enterprise communication system flexible enough to facilitate day-to-day activities.

Microsoft Teams best features

• Keep your communication organized by creating team-specific or project-specific channels 
• Use high-quality video calls with screen sharing, background blur, and breakout rooms
• Share and collaborate on documents, spreadsheets, and presentations securely
• Collaborate easily across Microsoft Office tools like Word, Excel, and PowerPoint

Microsoft Teams limitations

• The user interface is complex and may lead to confusion for first-time users
• Requires a Microsoft 365 subscription, which is not ideal if you do not use Microsoft Office or as your enterprise communication solution

Microsoft Teams pricing

• Teams Essentials: $4/month per user bill
• Microsoft 365 Business Basic: $6/month per user
• Microsoft 365 Business Standard: $12.50/month per user

Microsoft Teams ratings and reviews

• G2: 4.3/5 (15,000+ reviews)
• Capterra: 4.5/5 (9,500+ reviews)

3. Slack (Best asynchronous team communication platform)

Slack has become synonymous with team messaging, and for good reason. It’s a highly asynchronous communication tool designed to streamline communication across teams, departments, and even entire organizations.

If your team thrives on instant messaging and real-time collaboration, Slack’s channel-based structure and threads will keep everything organized. 

My favorite is the Canvas feature, which lets me pin all related threads in one place, ensuring conversations aren’t lost in the jungle.

Slack best features

• Organize conversations by teams, projects, or topics with specific channels
• Seamlessly connect with tools like Google Workspace, ClickUp, Trello, and more
• Quickly find past conversations, files, and links with Slack’s powerful search features
• Move from text-based messaging to voice calls or video calls with Huddle

Slack limitations

• The free version has limitations for message history and file storage
• Having notifications for all your communication channels becomes difficult to handle, negating the purpose of unified communication tools

Slack pricing

• Free
• Pro: $7.25/month per user billed annually
• Business+: $12.50/month per user billed annually
• Enterprise Grid: Custom pricing
• Slack Sales Elevate: Custom pricing

Slack ratings and reviews

• G2: 4.3/5 (33,000+ reviews)
• Capterra: 4.7/5 (23,000+ reviews)

4. Google Workspace (Best integrated enterprise communication system for GSuite)

Google Workspace is the go-to tool for users who prefer to work with the Google ecosystem.

Formerly known as G Suite, it combines all of Google’s workplace tools into one cohesive platform, including Gmail, Google Drive, Google Docs, Google Meet, and more. 

What I like about G Suite is the ability to share files and documents with external third-party users effectively. I share a view-only link so the user can access the document’s contents without having the option to make changes. They will have to request edit access to make edits or updates.  This effective feature lets you enjoy complete control over your documents. 

Plus, Google Workplace is accessible from any device, mobile or desktop, ensuring that you can continue working even when on the move.

Google Workspace best features

• Seamlessly manage email, chat, and video conferencing with Gmail and Google Meet
• Collaborate on documents, spreadsheets, and presentations with Google Docs, Sheets, and Slides
• Easily store and share files with Google Drive’s robust cloud storage solution
• Schedule meetings and events across teams using Google Calendar, with integrated notifications

Google Workspace limitations

• Limited customization options compared to other enterprise tools
• It is not ideal if you need an enterprise communications tool for anything more than team meetings, chats, and voice calls

Google Workspace pricing

• Business Starter: $7.20/month per user billed monthly
• Business Standard: $14.40/month per user billed monthly
• Business Plus: $21.60/month per user billed monthly
• Enterprise: Custom pricing

Google Workspace ratings and reviews

• G2: 4.6/5 (42,000+ reviews)
• Capterra: 4.7/5 (15,000+ reviews)

5. Zoom (Best video conferencing tool)

Zoom is used across all types of enterprise businesses for customer interactions and internal team communications. I have used it multiple times during the pandemic to host meetings and share presentations virtually.

Mainly, I favor the tool for its ease of use and incredible features. 

It lets host high-quality audio and video meetings, share screens, send documents or files to the attendees, and even have virtual breakout rooms to facilitate seamless communication and collaboration among various stakeholders. 

It is particularly suited for large organizations, as it supports multiple attendees and has excellent features for hosting large-scale webinars successfully.

Zoom best features

• HD video and audio quality for seamless meetings
• Share your screen with participants for meetings, webinars, and virtual events
• Divide large meetings into smaller groups for more focused discussions
• Host large-scale webinars with support for thousands of participants
• Take calls and participate in meetings from your mobile devices using the IOS and Android app

Zoom limitations

• Zoom’s free version limits meeting durations to 40 minutes and 100 participants
• Features like large meetings (over 100+ participants), webinars, audio conferences, and conference rooms come only with the premium plans

Zoom pricing

• Basic: $0
• Pro: $14.99/month per user billed monthly
• Business: $21.99/month per user billed monthly
• Business Plus: $26.99/month per user billed monthly
• Enterprise: Custom pricing

Zoom ratings and reviews

• G2: 4.5/5 (55,000+ reviews)
• Capterra: 4.6/5 (13,000+ reviews)

6. RingCentral (Best enterprise communications phone system)

If your sales, marketing, or other departments usually spend most of their time on call, RingCentral is the ideal option for you.

This comprehensive and unified platform allows for seamless enterprise communications by managing phone calls, messages, and video meetings under one roof. 

What I liked about this tool is the AI-powered communication features, which give you personalized insights into your business discussions. Whether you’re using live call notes, real-time translation, or instant answers to customer queries, the AI assistant optimizes operations and improves productivity.

RingCentral best features

• Combine business phone systems, video meetings, and messaging in one platform
• Get advanced call-handling features like auto-attendant and call-routing
• Integrate with MS Teams, Google Workspace, Salesforce, and other productivity tools
• Access all communication tools on the go with a powerful mobile app for iOS and Android

RingCentral limitations

• Higher price point for businesses that don’t need full telephony features
• Video calling and webinar plans are not inclusive of the phone calling plan

RingCentral pricing

• RingEx Core: $30/month per user billed monthly
• RingEx Advanced: $35/month per user billed monthly
• RingEx Ultra: $45/month per user billed monthly
• RingCentral Contact Center Enterprise: Custom pricing

RingCentral ratings and reviews

• G2: 4.1/5 (350+ reviews)
• Capterra: 4.4/5 (300+ reviews)

7. Trello (Best collaboration and visual project management tools)

If the simple Kanban board is your go-to team communications and productivity view, you must try Trello. This visual project management tool excels at helping teams organize tasks and projects using a card-based system.

I enjoyed Trello’s ability to organize all project and task information into a flexible structure, such as Kanban boards, lists, or cards. This lets your teams know what they need to do, track progress, and assign tasks easily. Plus, comments within Trello cards can be used to provide additional context or clarify doubts.

Such ease of use makes it ideal for most cases, be it a formal setup or a creative team that needs to understand its priorities.

Trello best features

• Organize projects and tasks using customizable boards, lists, and cards
• Comments, attachments, and due dates enhance communication and collaboration on tasks
• Connect with Slack, Google Drive, and other popular tools to streamline workflows
• Use Butler automation to set rules and automate repetitive tasks

Trello limitations

• May not be suitable for complex project management needs with advanced requirements
• Great for project management but not among the better team collaboration tools, as it lacks a lot of basic collaboration features

Trello pricing

• Free
• Standard: $5/month per user
• Premium: $10/month per user
• Enterprise (50 to 5000 users): Between $7.38/month to $17.50/month per user
• Enterprise (More than 5000 users): Custom pricing

Trello ratings and reviews

• G2: 4.4/5 (13,500+ reviews)
• Capterra: 4.5/5 (23,000+ reviews)

8. Asana (Best task management and employee engagement tool)

If your internal team members prefer integrating project management with communication, Asana is a great platform for managing tasks and avoiding miscommunication in the workplace.

This project management platform helps you organize, track, and manage your tasks, ensuring that all task-related discussions are transparent. 

Asana’s comprehensive project coordination and communication approach ensures all teams use it effectively. I also noticed that non-technical team members especially appreciated its clean and user-friendly interface.

It allows users to easily create projects, assign tasks, and set deadlines without too much hand-holding.

Asana best features

• Create and assign tasks, set due dates, and track progress easily
• Switch between list, board, and timeline views to suit your project needs
• Automate routine tasks with Asana Rules to streamline workflows
• Connect with Slack, Microsoft Teams, and other tools for enhanced collaboration

Asana limitations

• Complex for new users due to its extensive features
• It gets complicated when working with multiple channels, projects, and teams since it lacks the features of most communication tools

Asana pricing

• Personal: $0
• Starter: $13.49/month per user billed monthly
• Advanced: $30.49/month per user billed monthly
• Enterprise: Custom pricing
• Enterprise+: Custom pricing

Asana ratings and reviews

• G2: 4.4/5 (10,000+ reviews)
• Capterra: 4.5/5 (12,000+ reviews)

9. Confluence (Best documentation and knowledge management solution)

Confluence is a powerful collaboration tool designed for teams to create, share, and manage project documentation.

Part of the Atlassian ecosystem, I found the tool extremely useful for creating detailed wikis and project resources. 

If you are like me and get stressed looking at a blank canvas, Confluence has countless templates you can pick from depending on your use case. This helps you get started quickly, and you may also use its AI editor to fill in the blanks, making it easier to put your thoughts onto paper (or on a virtual document, in this case).

Confluence best features

• Create, share, and manage project documentation and knowledge bases
• Work together on pages with team members in real-time
• Use spaces, labels, and templates to keep information structured
• Connect with Jira, Trello, and other tools for a cohesive workflow

Confluence limitations

• Designed to be an extension to Altassian’s business communications tools, limiting its abilities as a stand-alone tool

Confluence pricing

• Free (up to 10 users)
• Standard (11 to 50000 users): $6.05/month to $1.95/month per user billed monthly
• Premium (11 to 50000 users): $11.55/month to $3.46/month per user billed monthly
• Enterprise (more than 50000 users): Custom pricing

Confluence ratings and reviews

• G2: 4.1/5 (3,000+ reviews)
• Capterra: 4.5/5 (3,000+ reviews)

10. Discord (Best community-building platform)

Discord started as a platform for gamers but has evolved into a versatile communication tool suitable for teams of all types. Its real-time voice, video, and text chat features are excellent for collaboration, particularly for remote or dynamic teams.

This tool has the ability to create channels within a group, helping me optimize discussions and retrieve information later. I could also act as the group moderator, setting rules for the community and ensuring people abide by them to streamline communication and document management.

Discord best features

• Segregate your community into multiple sections, such as announcement channels, stage channels, forum channels, private threads, events, and more
• Make high-quality voice and video calls with your community
• Share screens, access files, and get all the basic features with your group calls for real-time presentations
• Integrate third-party apps like GitHub, Google Calendar, Trello, and others into your channels
• Access Discord on multiple platforms, be it a desktop, smartphone, web app, or any other device

Discord limitations

• It may not be ideal as a corporate communication software given its casual interface

Discord pricing

• Discord: Free
• Discord Nitro Basic: $2.99/month per user billed monthly
• Discord Nitro: $9.99/month per user billed monthly

Discord ratings and reviews

• G2: NA
• Capterra: 4.7/5 (400+Reviews)

11. Dropbox (Best tool to share files)

Dropbox is a leading file storage and sharing platform that enables teams to collaborate efficiently on documents and projects. Its intuitive interface allows users to easily upload, share, and manage files in a secure environment.

What I like about Dropbox is its ability to synchronize files across devices, ensuring team members can access the most up-to-date documents no matter where they are.

Dropbox best features

• Access your files from any device, ensuring flexibility for remote and hybrid teams
• Share files securely with view-only options and advanced security features to keep your data protected
• Comment on files and request feedback directly within the platform

Dropbox limitations

• Communication features in Dropbox are limited to comments
• For teams already using a cloud storage system or enterprise business communications tool, having another tool to share files may not make sense

Dropbox pricing

• Plus: $11.99/month per user billed monthly
• Essentials: $19.99/month per user billed monthly
• Business: $18/month per user per user billed monthly
• Business Plus: $30/month per user per user billed monthly

Dropbox Business ratings and reviews

• G2: 4.4/5 (27,000+ reviews)
• Capterra: 4.5/5 (21,000+ reviews)

12. Skype (Best enterprise communication solution for calls and messaging)

Skype is among the oldest and most recognizable names in communication tools.

Initially designed for personal use, it has evolved to support businesses with its comprehensive features, including video calls, instant messaging, and file sharing.

I still like Skype because of its familiar interface and ease of use. It is a go-to choice for teams seeking a straightforward communication platform.

Skype best features

• Enjoy high-definition video and crystal-clear audio for effective communication
• Quickly chat with team members or clients in real-time
• Send files easily within the chat interface
• Host group calls with up to 50 participants

Skype limitations

• Limited integrations compared to newer business communications tools
• It lacks some of the robust security measures required for business software solutions, making it susceptible to hacks and data loss

Skype pricing

• Free: Basic messaging, voice, and video call features
• Skype Credit: Pay-as-you-go for calls to landlines and mobile phones
• Skype Subscriptions: Monthly plans for unlimited calls to specific countries

Skype ratings and reviews

• G2: 4.3/5 (23,000+ Reviews)
• Capterra: 4.2/5 (450+ Reviews)

13. Miro (Best collaborative whiteboarding tool)

Several virtual whiteboard tools exist, but they rarely match the simplicity of Miro. This collaborative whiteboard platform enables teams to brainstorm, plan, and execute projects in real-time.

It was incredibly useful for me during brainstorming sessions with remote teams. You dump your ideas and notes into the virtual canvas, and Miro AI will create summaries, flow diagrams, briefs, and more in minutes. These help you structure discussions and create interactive workflows that are easily added to your project sprints or day-to-day activities. 

Miro best features

• Create and share visual boards for brainstorming and project planning
• Access a wide range of templates to kickstart your projects
• Connect with tools like Slack, Google Drive, and Microsoft Teams for seamless collaboration

Miro limitations

• It might be challenging to use for some users
• Limited offline functionality hinders access in low-connectivity situations

Miro pricing

• Free
• Starter: $10/month per user billed monthly
• Business: $16/month per user billed monthly
• Enterprise: Custom pricing

Miro ratings and reviews

• G2: 4.7/5 (6,000+ reviews)
• Capterra: 4.7/5 (1,500+ reviews)

14. Chanty (Best team messaging & communication tool)

Chanty is a simple yet powerful team messaging app designed to enhance organizational communication and collaboration. It provides an intuitive platform for teams to seamlessly share messages, files, and ideas.

I like Chanty for its focus on simplicity, which makes it easy for team members to get started without a steep learning curve.

Chanty best features

• Join meetings on any device, be it a desktop, laptop, mobile, or web browser
• Have 4K video and audio meetings with support for up to 1000 video participants and 49 videos on screen
• Create and manage tasks along with your meetings, setting due dates and tasks from your meeting notes

Chanty limitations

• Limited integrations compared to other communication tools

Chanty pricing

• Free
• Business: $4/month per user billed monthly

Chanty ratings and reviews

• G2: 4.5/5 (40+ reviews)
• Capterra: 4.7/5 (30+ reviews)

15. SurveyMonkey (Best survey and feedback collection tool)

You may miss important insights and feedback if you primarily communicate via email or chat.

For this purpose, it is always ideal to use an email alternative that will allow team members to organize their thoughts better and even share anonymous feedback.

SurveyMonkey does just that, allowing you to create surveys, collect feedback, and analyze data better. 

I have used it to generate surveys to capture team feedback, customer satisfaction, and even marketing research. While simple and easy to fill out, the answers get converted into realistic reports and insights that drive business impact. You could also share these responses with other stakeholders, helping you make data-driven decisions based on the survey responses and insights gained.

Survey Monkey best features

• Create tailored surveys using various question formats and an easy-to-use interface
• Analyze results with built-in reporting and analytics
• Distribute surveys via email, social media, or website links
• Access pre-made templates for quick survey setup

Survey Monkey limitations

• Limited features in the free version restrict the depth of surveys
• May have limitations when it comes to granular insights, requiring you to export your data to an external analytical tool

Survey Monkey pricing

• Individual Advantage: $39/month
• Individual Standard: $99/month
• Individual Premier: $119/month
• Team Advantage: $25/month per user
• Team Premier: $75/month per user
• Enterprise: Custom pricing

Survey Monkey ratings and reviews

• G2: 4.4/5 (20,000+ reviews)
• Capterra: 4.6/5 (10,000+ reviews)

16. Jitsi (Best open-source cloud communications tool)

For those considering free and open-source business communication tools, Jitsi is a fantastic option. This open-source video conferencing tool offers a no-cost solution for virtual meetings and even allows calls without creating an account.

Jitsi, despite being an open-source platform, is simple for non-technical users. The interface was easy to use. The tool is available on multiple platforms, including Android, iOS, Linux, macOS, and Windows.

Jitsi best features

• Fully open-source video conferencing tool, making it more scalable and inexpensive
• Join video calls without needing to sign up or create an account with basic features like dial-in, recording, and more
• Ability to host confidential meetings with a password-protected entry that can be distributed on a private channel

Jitsi limitations

• Limited features compared to the other communication tools in use in the digital workplace industry
• Most of its competitors offer better customer service, and troubleshooting is largely reliant on a self-service model with the support of the developer community

Jitsi pricing

• Free

Jitsi ratings and reviews

• G2: 4.3/5 (150+ reviews)
• Capterra: 4.1/5 (70+ reviews)

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Simplify the Communication Chaos With ClickUp

While several remote teams and hybrid workplace communication options exist, each tool focuses on addressing a specific business area. With remote work becoming increasingly common, finding solutions supporting synchronous and asynchronous communication across various time zones is vital.

So, the best tool isn’t about the gimmicky features; it should help you build end-to-end enterprise communication systems that address all your essential requirements.

This is where ClickUp shines, with its all-in-one project management, communication, and collaboration features. 

Sign up with ClickUp and experience the power of a unified communication platform.

Everything you need to stay organized and get work done.

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