Providing salon services is an art. But juggling appointments, remembering client preferences, and coordinating staff schedules? That’s a full-time job on its own.
You need reliable customer relationship management software that can automate bookings, send reminders, store clients’ service and purchase history, and keep everything running as smoothly as a fresh blow-dry.
In this article, we’ve rounded up the best salon CRM software options to help you stay on top of bookings and client relationships. You’ll also get tips on how to choose the right CRM for your salon so that you can say goodbye to double bookings and forgotten follow-ups—and hello to happy clients and a calmer you.
🔎 Did You Know? The Guinness World Record of the largest hair salon by seat capacity is held by Romeu Felipe F. da Silva Cabelereiros (Brazil) with 227 seats. Imagine the buzz on a busy day!
10 Best Salon CRM Software for Booking and Client Management
- Best Salon CRM Software at a Glance
- What Should You Look for in Salon CRM Software?
- The 10 Best Salon CRM Software
- 1. ClickUp (Best for all-in-one salon operations and team collaboration)
- 2. Fresha (Best for getting online bookings from new clients)
- 3. Invoay (Best for advanced inventory management)
- 4. Zenoti (Best for 24/7 online booking)
- 5. Phorest (Best for managing multiple salon branches)
- 6. Salon 360 (Best for salon expense management)
- 7. Zoho Bookings (Best for giving autonomy to salon staff)
- 8. Rosy Salon Software (Best for budding salon owners)
- 9. Vagaro (Best for maintaining a detailed client database)
- 10. Pipedrive (Best for customizing pipeline for your salon)
- Give Your Salon a Makeover with ClickUp
Summarize this article for me pleaseBest Salon CRM Software at a Glance
| Tool | Best for | Key features | Pricing* |
| ClickUp | All-in-one salon operations & team collaboration | Client profiles, appointment scheduling, automations, dashboards, time tracking, fully context-aware AI | Free forever plan; Customizations available for enterprises |
| Fresha | Getting online bookings from new clients | Salon marketplace, marketing insights, client behavior tracking | Free; Customizations available |
| Invoay | Advanced inventory management | CRM campaigns, WhatsApp automation, biometric tracking | Paid plans start at $69 |
| Zenoti | 24/7 online booking | Auto waitlists, dual apps, built-in POS | Custom pricing |
| Phorest | Managing multiple salon branches | Multi-location sync, POS, loyalty program | Custom pricing |
| Salon 360 | Salon expense management | Commission tracking, CRM insights, staff performance | Custom pricing |
| Zoho Bookings | Giving autonomy to salon staff | Staff scheduling, booking caps, recurring services | Paid plans start at $6 |
| Rosy | Budding salon owners | Curbside check-in, RosyPay, POS, image uploads | Paid plans start at $39 |
| Vagaro | Maintaining a detailed client database | Client profiles, forms, inventory sales, marketplace | Custom pricing |
| Pipedrive | Customizing pipeline for your salon | Sales pipeline, automation, dashboards | Customizing the pipeline for your salon |
How we review software at ClickUp
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
Summarize this article for me pleaseWhat Should You Look for in Salon CRM Software?
About 80% of businesses use CRM software for sales reporting and process automation, and salons are catching on, too.
Here are the essential CRM components your chosen salon management system must have.
- Appointment booking: Offers online booking, automated reminders, and calendar syncing. A hassle-free system keeps your chairs full and clients happy
- Client history storage: Tracks past services, purchase history, preferences, and special notes. Even remembering a favorite hair color or massage type can drive engagement and loyalty
- Payment systems: Integrates with POS, supports multiple payment options, and automates invoicing. Smooth transactions mean less waiting and more efficiency
- Staff management: Assigns appointments, tracks hours, and prevents overbooking and burnout. Look for built-in performance monitoring to keep your team on track
- Marketing automation: Sends targeted emails, SMS promotions, and loyalty program offers. Helps you stay connected with clients and boost repeat visits
- Inventory management: Monitors stock levels and sends reminders for reordering. No more running out of essential products mid-service
- Analytics and reporting: Generates reports on revenue, bookings, and top-performing services. Helps make data-driven decisions, paving the way to better customer management strategies
- Mobile accessibility: Provides cloud-based access through a mobile app. Manage your salon anytime, anywhere
- Integrations: Syncs with your website, social media, marketing tools, and accounting software. Creates a seamless system to manage everything from bookings to finances
🧠 Fun Fact: Martha Matilda Harper, a Canadian entrepreneur, opened the first-ever modern beauty salon in Rochester, New York, in 1891. She also pioneered the idea of franchising her salons!
Summarize this article for me pleaseThe 10 Best Salon CRM Software
To make your decision easier, here’s a list of the top 10 salon CRM software. We’ll walk you through their features, limitations, and pricing, along with ratings and reviews, so you can find the one that best fits your salon.
1. ClickUp (Best for all-in-one salon operations and team collaboration)
Running a salon takes more than creativity—it takes coordination, consistency, and connection. That’s where ClickUp comes in. As the world’s first Converged AI Workspace, ClickUp lets you build a salon CRM that fits your exact needs, whether you’re managing appointments, tracking sales, or personalizing client care.
With ClickUp CRM, powered by AI, you can generate detailed reports, communicate with your clients, and connect with other tools you already use. ClickUp lets you organize your CRM using Spaces, Folders, and Lists. You can create Lists for Leads, Contacts, Clients, and Deals (service packages or memberships). Each client or lead is represented as a task, making it easy to track every interaction and opportunity.
Use ClickUp Docs to create detailed client profiles and service histories. Keep every client detail at your fingertips. Store contact info, appointment history, preferences, and feedback in one organized view. Personalize every interaction and track the details that win lasting client loyalty.
Manage schedules directly with ClickUp Tasks and timelines. Easily schedule, reschedule, and track appointments—then automate reminders to reduce no-shows and boost retention.
Track unique details like preferred stylists, hair color formulas, allergies, or loyalty status using ClickUp Custom Fields. You can also group clients by service type, visit frequency, or total spend to tailor offers and communication.
Automate repetitive tasks like sending appointment reminders, flagging lapsed clients, or summarizing weekly sales activity. AI Agents can be configured to run on schedules or triggers, saving time and reducing manual work.
ClickUp Calendar gives you a clean visual of your bookings and helps you schedule any unslotted appointments in a snap.
Check out this video to know how ClickUp’s AI-powered Calendar lets you auto-schedule your work👇🏼
Eliminate repetitive tasks. Set up ClickUp Automations to send appointment confirmations, birthday greetings, or follow-up messages automatically. Move clients from new leads to loyal regulars without lifting a finger.
Visualize the health of your business at a glance. Monitor appointments, client retention, top-performing stylists, and revenue trends using ClickUp Dashboards. Make smarter, data-backed decisions with ease.
No time to manually log every appointment? We’ve got you. As soon as an online booking rolls in, just tell ClickUp Brain the service type, client name, and appointment time—it’ll whip up an organized task list for you in seconds.
Personalized services boost revenue by 10% to 15%. When you take the time to align your offerings with your clients’ preferences, they’ll definitely notice.
But to do that, you need an organized client database—and that’s easy to set up with ClickUp’s Sales and CRM templates.
For example, the ClickUp CRM Template lets you visualize your entire pipeline, client information, due dates, and everything in between.
Use it to:
- Organize customer data in one place, making it easier to find information
- Streamline customer communication and support
- Automate repetitive tasks, freeing up time for more complex activities
- Draw actionable insights from customer data to personalize experiences
Handling back-to-back appointments can be tough, but ClickUp has your back here, too. Set up reminders for bookings, or let ClickUp Brain do it for you. And if you’re away from your laptop? No problem! You can set and edit reminders right from your mobile.
The best salon management software should seamlessly integrate with your tech stack, giving you a complete picture of your operations. ClickUp Integrations syncs with over 300 platforms, including popular CRM systems.
ClickUp best features
- Set up automated appointment reminders, update task statuses, or assign team members based on service type with 50+ action triggers
- Track the time each service takes with ClickUp Project Time Tracking
- Collect client data with the ClickUp Form Templates that feed directly into your salon management software
- Create and track tasks for product inventory, set reorder reminders, and stay on top of stock levels—all within ClickUp.
ClickUp limitations
- Slight learning curve for beginners using the platform for the first time
ClickUp pricing
free forever
Best for individual users
Free Free
Key Features:
60MB Storage
Unlimited Tasks
Unlimited Free Plan Members
unlimited
Best for small teams
$7 $10
Everything in Free +
Unlimited Storage
Unlimited Folders and Spaces
Unlimited Integrations
business
Best for mid-sized teams
$12 $19
Everything in Unlimited +
Google SSO
Unlimited Message History
Unlimited Mind Maps
enterprise
Best for many large teams
Get a custom demo and see how ClickUp aligns with your goals.
Everything in Business +
White Labeling
Conditional Logic in Forms
Subtasks in Multiple Lists
* Prices when billed annually
The world's most complete work AI, starting at $9 per month
ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What are real-life users saying about ClickUp?
A G2 reviewer says:
2. Fresha (Best for getting online bookings from new clients)
Fresha stands out as salon management software that excels in client management and acquisition. In addition to core CRM features like appointment scheduling and client history tracking, it offers a built-in marketplace where potential clients can discover your services and book appointments directly.
This dual functionality streamlines the client journey, helping your salon attract new customers while effectively managing existing ones. Fresha’s seamless integration of marketing and booking tools can save time and boost both client retention and growth.
Fresha best features
- Win new clients in the beauty and wellness industry marketplace
- Identify your best-performing marketing campaigns and channels
- Track customer behavior, preferences, and booking patterns with CRM reporting
Fresha limitations
- Some users are charged for bookings made through the marketplace, even if the appointment is later canceled.
- Requires third-party POS integration for transactions
Fresha pricing
- Free
- Optional paid features
Fresha ratings and reviews
- G2: Not enough reviews
- Capterra: 4.6/5 stars (1,430+ reviews)
What are real-life users saying about Fresha?
A G2 user says:
👀 Did You Know? Businesses see an average 27% increase in revenue when using online booking systems.
3. Invoay (Best for advanced inventory management)
When you communicate with your clients regularly, even when they aren’t scheduled for a session, you build strong customer relationships and boost loyalty. Invoay’s salon management software is ideal for that. You can automate invoice receipts, share regular updates on your best offers, and more with the platform.
The system also offers advanced inventory management to make sure you are always stocked up on essential products.
Invoay best features
- Manage employee performance, schedules, and attendance with integrated biometric tracking.
- Automate CRM campaigns, customer engagement, and reminders on WhatsApp
- Create package and membership plans, including custom promotions and gift vouchers, according to client preferences
Invoay limitations
- It lacks customization options for unique salon CRM workflows
- Some users have reported frequent disconnections, incorrect calculations, and scheduling problems, indicating potential stability concerns
Invoay pricing
- Start: $69/month
- Grow: $99/month
- Expand: $149/month
- Enterprise: Custom pricing
Invoay ratings and reviews
- G2: Not enough reviews
- Capterra: No reviews available
What are real-life users saying about Invoay?
A TrustPilot review says:
📮ClickUp Insight: 18% of our survey respondents want to use AI to organize their lives through calendars, tasks, and reminders. Another 15% want AI to handle routine tasks and administrative work.
To do this, an AI needs to be able to: understand the priority levels for each task in a workflow, run the necessary steps to create tasks or adjust tasks, and set up automated workflows.
Most tools have one or two of these steps worked out. However, ClickUp has helped users consolidate up to 5+ apps using our platform! Experience AI-powered scheduling, where tasks and meetings can be easily allocated to open slots in your calendar based on priority levels. You can also set up custom automation rules via ClickUp Brain to handle routine tasks. Say goodbye to busy work!
4. Zenoti (Best for 24/7 online booking)
59% of people say they’re frustrated with having to wait on hold to book appointments, and nearly one in five find it inconvenient to wait for business hours to schedule.
Zenoti addresses this by allowing 24/7 online booking. It also includes a waitlist management feature, so if there’s a cancellation, the spot can be filled quickly, helping to reduce lost time and revenue.
Zenoti best features
- Dual apps for franchise and client-side booking
- Auto waitlist fills gaps from last-minute cancellations
- Built-in POS for smooth, centralized payments
Zenoti limitations
- The software is quite complex and overwhelming for beginners
- Some users have experienced frequent crashes and bugs, particularly on the mobile app
Zenoti pricing
- Custom pricing
Zenoti ratings and reviews
- G2: 4.4/5 stars (190+ reviews)
- Capterra: 4.4/5 (1,200+ reviews)
What are real-life users saying about Zenoti?
A Capterra reviewer writes:
5. Phorest (Best for managing multiple salon branches)
Phorest stands out for its multi-location control and real-time inventory tracking, making it ideal for salon owners who manage multiple branches. Its secure POS system centralizes revenue data, so you can monitor income across locations without having to switch platforms.
You can also manage staff schedules and product stock per location, helping you reduce waste and plan purchases more effectively. Plus, client profiles and loyalty points sync automatically, ensuring consistent customer experiences at every branch.
Phorest best features
- Communicate directly with the client through the WhatsApp API
- Offer direct online booking from Google Search and Maps
- Control appointments and billings in one place from all your salon branches
Phorest limitations
- Higher pricing tiers may not suit smaller salons or solo professionals
- Occasional lag reported in the mobile app during peak hours
- Support response times can vary depending on location and subscription level
Phorest pricing
- Custom pricing
Phorest ratings and reviews
- G2: 4.4/5 (35+ reviews)
- Capterra: 4.8/5 (380+ reviews)
What are real-life users saying about Phorest?
A G2 review says:
6. Salon 360 (Best for salon expense management)
If you’re looking to get better control over your salon’s finances, Salon 360 can be a helpful option. Along with standard features like online booking and automated communication, it offers tools to track sales conversions and monitor staff productivity.
The software also includes expense and commission tracking, so you can keep tabs on what’s coming in and going out. That kind of visibility makes it easier to manage business costs without feeling overwhelmed.
Salon 360 best features
- Create an online catalogue of your services
- Track billable hours and performance to manage staff incentives and commissions fairly
- Monitor expenses and branch performance, and track conversions with real-time reports to adjust CRM strategy
Salon 360 limitations
- Small salons may get overwhelmed with extensive features
Salon 360 pricing
- Custom pricing
Salon 360 ratings and reviews
- G2: No reviews available
- Capterra: No reviews available
🧠 Fun Fact: In medieval times, barbers did more than just haircuts. They also performed surgeries, dental work, and even bloodletting! This is why the classic barber’s pole has red and white stripes, symbolizing blood and bandages.
7. Zoho Bookings (Best for giving autonomy to salon staff)
Zoho Bookings is a CRM tool that also works as a salon management system. It lets you cap the number of appointments and limit last-minute cancellations or reschedules.
You can list exact service prices to give clients complete cost clarity before they book. To reduce no-shows, the platform allows you to collect payments in advance, ensuring your time and revenue are protected even if an appointment gets canceled.
Zoho Bookings best features
- Set deadlines and decide how many online bookings you want in a day
- Allow staff to set their own schedules and manage upcoming appointments
- Schedule recurring services and track inventory for multi-session treatments
Zoho Bookings limitations
- The salon CRM tool lacks customization
- Handling daylight savings time can be problematic
Zoho Bookings pricing
- Basic: $6/month per user
- Premium: $9/month per user
Zoho Bookings ratings and reviews
- G2: Not enough reviews
- Capterra: 4.5/5 stars (40+ reviews)
What are real-life users saying about Zoho Bookings?
A G2 reviewer writes:
📖 Also Read: Top CRM Certifications to Boost Professional Growth
8. Rosy Salon Software (Best for budding salon owners)
Starting your new spa or hair salon business can be overwhelming, but Rosy Salon Software has you covered. With curbside check-in and proprietary RosyPay, Rosy Salon Software is ideal for salon owners just beginning their journey.
The software is affordable and user-friendly. It includes essential tools such as inventory management, client communication, and a built-in point of sale (POS) system.
Rosy Salon’s best features
- Let clients check in when they are near to notify the stylist immediately
- Simplify credit card processing with pre-authorizations and card-on-file transactions
- Upload and edit client images for quick reference
Rosy Salon limitations
- The referral reports aren’t sophisticated enough
- The platform restricts scheduling to 15-minute increments, which may not suit all service types
Rosy Salon pricing
- Starts at $39/month
- Customizations available
Rosy Salon ratings and reviews
- G2: Not enough reviews
- Capterra: 4.6/5 stars (140+ reviews)
What are real-life users saying about Rosy Salon?
A G2 review says:
9. Vagaro (Best for maintaining a detailed client database)
Vagaro is primarily a marketplace for the wellness and beauty industry that also offers a comprehensive salon CRM software. One of its standout features is the highly detailed client profiles, which help you keep track of preferences, services, and history.
With this level of personalization, you can boost customer engagement, offer tailored experiences, and increase retention.
Vagaro best features
- Maintain detailed client records with pictures, service history, preferences, and past purchases
- Design and send custom forms, surveys, and waivers, saved to client profiles for easy access
- Set up inventory management based on client demands and sell exclusive products on the marketplace
Vagaro limitations
- Limited reporting features compared to other salon management systems
- Pricing structure can be expensive for smaller salons or businesses
Vagaro pricing
One location:
- Starts at $24/month
Multiple locations:
- Custom pricing
Vagaro ratings and reviews
- G2: 4.6/5 (260+ reviews)
- Capterra: 4.7/5 (3,400+ reviews)
What are real-life users saying about Vagaro?
A G2 reviewer says:
10. Pipedrive (Best for customizing pipeline for your salon)
Pipedrive, traditionally a CRM, doubles as powerful salon management software. It allows you to schedule sessions with ease and customize your sales pipeline to fit your needs. With advanced inventory management, you can efficiently track products and stock levels.
The software also automates client communication, saving you time while ensuring your clients stay informed.
Pipedrive best features
- Design sales pipelines that reflect their specific client journey
- Automate client communication with emails and SMS
- Track salon performance metrics, client retention rates, and beauty industry revenue trends with visual dashboards and detailed reports
Pipedrive limitations
- You must upgrade to the Advanced plan for email integration
- Lacks industry-specific features like inventory management tailored for beauty products
- It can be overwhelming for small salon owners due to its advanced CRM functions and steep learning curve
- No direct point-of-sale (POS) integration for smooth transaction processing within the salon
Pipedrive pricing
- Lite: $19/month per user
- Growth: $34/month per user
- Premium: $64/month per user
- Ultimate: $89/month per user
Pipedrive ratings and reviews
- G2: 4.3/5 (2,400+ reviews)
- Capterra: 4.5/5 (3,000+ reviews)
What are real-life users saying about Pipedrive?
A G2 review reads:
📖 Also Read: CRM Tips to Manage Customers
Summarize this article for me pleaseGive Your Salon a Makeover with ClickUp
Running a salon requires more than just a basic CRM. It should offer a system that handles everything from managing appointments to tracking sales. While many CRM tools provide great features, you often have to compromise on certain aspects.
Want to simplify CRM implementation? ClickUp is the perfect choice for bringing all your operations together. Task management? Check. Automated workflows? You got it. Custom dashboards? Absolutely!
Whether you’re tracking appointments, marketing campaigns, or staff schedules, ClickUp adapts to your processes to an extent no other salon management software can.
Sign up free for ClickUp today and take control of your salon operations!
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