Forrester Study: ClickUp Delivers 384% ROI and 92,400 Hours Saved by Year 3

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In today’s fast-paced digital world, Work Sprawl is the silent killer of productivity. Disconnected tools, siloed information, and manual processes drain time and energy from teams everywhere.

But what if you could reclaim those hours, boost revenue, and empower your people—all in one place?

That’s exactly what the latest Forrester Total Economic Impact™ (TEI) Study reveals about ClickUp. Commissioned by ClickUp and delivered by Forrester Research, this independent study quantifies the real-world impact of consolidating work into a Converged AI Workspace.

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The Numbers: ROI That Speaks for Itself

Forrester’s rigorous analysis found that, over three years, a composite organization* using ClickUp achieved:

  • 384% Return on Investment (ROI)
  • 92,400 productive hours saved by year 3 through automation and AI
  • $3.9 million in increased revenue enabled by ClickUp
  • Less than 6 months’ payback period

The glue of what we do is workflow management… We could not achieve these results without ClickUp.

CTO & Managing Director, Gaming

*A composite organization is a US company with $150 million in annual revenue and 1,000 employees. It is representative of the customers interviewed, and is used to present the aggregate financial analysis.

Here’s a visual breakdown of what these numbers mean for you:

ClickUp for Modern Teams Results - Forrester Study

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How ClickUp Delivers Results: AI, Automation, and Convergence

Forrester report ClickUp ROI
Benefits accrued by ClickUp users over a 3-year period. Source: Forrester TEI Study

1. Unleashing productivity through automation and AI

Teams using ClickUp save an average of 12 hours per employee per month by year 3. AI-powered features like automatic standup summaries, Enterprise AI Search, and workflow automation eliminate repetitive tasks and context switching, freeing teams to focus on high-impact work.

I love the AI. I love AskAI. It’s very effective. I have a set of dashboards — every day I wake up and look at [these] like a newspaper to understand how the projects have moved forward.

CTO & Managing Director, Gaming

2. Driving revenue growth without increasing headcount

By reallocating time saved to value-driving projects, organizations saw a 7x increase in output in some departments and generated $3.9M in new revenue over three years. ClickUp’s centralized workspace enables teams to take on more clients, launch more campaigns, and deliver more products—without adding more people.

We now manage approximately 500 marketing operations tasks per month… Without ClickUp, we would only be able to handle about half that workload.

Senior Production Manager, Professional Services

3. Retiring legacy tools to reduce costs

ClickUp replaces fragmented project management solutions, reducing legacy software costs by 60% by year 3 and saving IT admin time. That’s $114,000 in cost savings for the composite organization, plus the intangible benefit of having everything in one place.

All of this micro communication… is removed instantly if you do it right, and that is extremely valuable.

CTO & Managing Director, Gaming

4. Delivering unquantified benefits for happier clients and teams

  • Improved client satisfaction: Faster response times and better issue tracking drove CSAT scores above 90
  • Improved employee experience: Centralized tasks and communication reduced stress and empowered teams
  • A single source of truth: Real-time updates and Knowledge Management kept everyone aligned

A year later, after we implemented ClickUp… she was able to take her dad to Disney World during tax season. That’s the difference ClickUp made—going from tears in the bathroom to smiles at Disney.

Director of Technology Advisory, Professional Services

📘 Want the full breakdown? Discover how ClickUp helps companies increase output by 7x and unlock $3.9M in revenue in Forrester’s TEI Report👇🏼

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Why It Matters

The Forrester TEI Study confirms what ClickUp customers already know: consolidating work into a single, AI-powered platform isn’t just a productivity boost—it’s a strategic advantage. Whether you’re scaling your business, driving revenue, or simply looking to give your team their time back, ClickUp delivers measurable results.

From project management ROI to the power of a Converged AI Workspace, the data is clear: fewer tools, more context, and smarter automation create space for teams to do their best work.

Ready to see the full impact? Download the Forrester TEI Study and discover how ClickUp can transform your organization.

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