The hospitality industry has always adapted to changing customer needs, but with rapid advancements in technology, particularly artificial intelligence (AI) for hotels, how we cater to those needs has evolved drastically.
Hotel AI has moved from a buzzword to a core part of operations. According to a recent report, over half, 58% to be exact, of hotel guests think AI could actually improve their stay.
Once you learn how to use AI tools thoughtfully, you can create exceptional guest experiences without losing that personal touch.
Based on the research and testing done by the ClickUp team, I’ve compiled a list of the 10 best AI tools for hospitality in this article.
Top 10 Tools in AI for Hotels That Redefine Guest Experience
- What Should You Look for in AI Tools for Hospitality?
- The 10 Best AI Tools for Hotels
- 1. ClickUp (Best for comprehensive hotel management with AI-powered tasks)
- 2. Zingle (Best for AI-powered communication)
- 3. Revinate (Best for guest data management)
- 4. ALICE (Best for AI-powered operations management)
- 5. Guestline (Best for property management)
- 6. Kipsu (Best for unified communication)
- 7. AskSuite (Best for AI-driven guest support)
- 8. StayNTouch (Best for mobile-first hotel management)
- 9. IDeaS Revenue Solutions (Best for revenue management)
- 10. RoomRaccoon (Best for front-desk management)
- Redefining Hospitality in the Era of AI with ClickUp
Summarize this article for me please⏰ 60-Second Summary
Discover how AI-driven tools are transforming the hospitality industry by enhancing guest experiences and streamlining hotel operations.
- ClickUp: Best for comprehensive hotel management with AI-powered tasks
- Zingle: Best for AI-powered communication
- Revinate: Best for guest data management
- ALICE: Best for AI-powered operations management
- Guestline: Best for property management
- Kipsu: Best for unified communication
- AskSuite: Best for AI-driven guest support
- StayNTouch: Best for mobile-first hotel management
- IDeaS Revenue Solutions: Best for revenue management
- RoomRaccoon: Best for front-desk management
Summarize this article for me pleaseWhat Should You Look for in AI Tools for Hospitality?
The AI tool should be sophisticated enough to handle complex data and task automation, and user-friendly enough to empower your team to use it easily.
Here’s what you should look for in hotel AI:
- Guest personalization: AI tools that analyze guest preferences and behavior to provide personalized recommendations—such as tailored room suggestions, dining options, and activities—enhance the overall guest experience
- Automation of routine tasks: The right AI tool should automate repetitive tasks, including check-ins, room assignments, and guest queries, allowing staff to focus on more complex, customer-centric responsibilities
- Integration with existing systems: The AI tool should seamlessly integrate with property management systems (PMS), reservation platforms, and other hotel software
- Data analysis and insights: A real-time data analysis and reporting tool should facilitate informed decision-making by offering features like demand forecasting, revenue management, and occupancy tracking
- Scalability: The AI tool should scale as your hotel grows, adapting to businesses of all sizes—from boutique hotels to large resorts—while accommodating increased demand
- Cost-effectiveness: AI should enhance operations while providing value for money. Consider long-term benefits, such as improved efficiency and guest satisfaction, rather than just upfront costs
🧠 Fun Fact: In a recent survey, nearly 60% of North American leisure travelers under 45 reported using AI for travel inspiration and planning.
Summarize this article for me pleaseThe 10 Best AI Tools for Hotels
Let’s get to the interesting part—understanding what sets these tools apart and how they can improve hotel operations.
1. ClickUp (Best for comprehensive hotel management with AI-powered tasks)
ClickUp, the everything app for work, makes hotel management and customer service effortless. Its AI-driven task automation capabilities make it an ideal solution for managing the complexities of hotel scheduling, staff coordination, and daily operations.
By adding ClickUp Brain‘s AI features to your workflow you can automate repetitive tasks like room cleaning schedules, maintenance requests, and guest service follow-ups, saving time and reducing errors.
Furthermore, with ClickUp Brain, you can create a centralized knowledge base and streamline content creation, ensuring that team members have easy access to essential information. Whether it’s a welcome email, a room service menu, or an FAQ—ClickUp Brain can create, personalize, and organize, making customer service a breeze!
From lists for structured task organization to boards for a visual workflow, ClickUp allows flexible views to suit different work styles. Teams can assign tasks, set priorities, track progress, and collaborate effortlessly—all in one platform.
Centralizing communication and assigning tasks to team members with clear priorities and deadlines ensures seamless collaboration across departments.
ClickUp’s Gantt Chart View and Kanban Board visually represent tasks and timelines across different departments, enabling teams to stay aligned and informed about project statuses.
In addition to robust task management capabilities, ClickUp Dashboards offer detailed reporting that empowers hotel management to make data-driven decisions.
Also, ClickUp seamlessly integrates with other hotel management tools, ensuring a smooth flow of data that enhances the overall guest experience. This allows hotels to connect various applications, minimizing manual data entry and maximizing operational coherence.
📮ClickUp Insight: A typical knowledge worker has to connect with 6 people on average to get work done. This means reaching out to 6 core connections on a daily basis to gather essential context, align on priorities, and move projects forward.
The struggle is real—constant follow-ups, version confusion, and visibility black holes erode team productivity. A centralized platform like ClickUp, with Connected Search and AI Knowledge Manager, tackles this by instantly making context available at your fingertips.
Overall, ClickUp’s comprehensive features enhance operational efficiency within hotel management and elevate the guest experience by ensuring that staff can respond quickly and effectively to needs.
ClickUp best features
- Integrate ClickUp with other hotel tools to consolidate guest and team communication
- Build a knowledge base using ClickUp Brain, where staff can access SOPs, guidelines, and property details instantly
- Apply custom formulas within task fields to calculate budgets, costs, or other specific metrics directly in your workflow for precise financial tracking
- Use ClickUp Docs to develop marketing collateral so that frequently accessed information like FAQs, dining options, or local guides is easily accessible to staff or even for self-service by guests
- Strengthen security and compliance by enabling permissions and role-based access within ClickUp
ClickUp limitations
- New users may find the feature set overwhelming, but can use guides for quicker adoption
- The mobile version lacks some of the functionality and fluidity of the desktop app
ClickUp pricing
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Contact for pricing
- ClickUp Brain: Add to any paid plan for $7 per member per month
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What real-life users are saying about ClickUp
2. Zingle (Best for AI-powered communication)
Zingle’s AI-powered features make guest messaging incredibly efficient, offering personalized interactions across various channels. I was impressed by its sentiment analysis, which identifies when guests might need additional attention. This allows hotels to address potential issues promptly, ensuring a more proactive guest experience.
Zingle best features
- Simplify operations by enabling automatic message categorization, helping staff focus on high-priority tasks
- Monitor guest satisfaction levels with real-time conversation data
- Set up predefined automated responses for specific keywords or requests
Zingle limitations
- I have noted that Zingle cannot send mass messages effectively, which can be limiting for hotels needing to reach many guests at once
- Some users find the automated messaging features restrictive, with limited customization options for scheduling or editing automated workflows
Zingle pricing
- Custom pricing
Zingle ratings and reviews
- G2: Not enough reviews
- Capterra: 4.6/5 (100+ reviews)
Also Read: How to Improve Customer Centricity
3. Revinate (Best for guest data management)
Revinate excels at leveraging AI technologies to improve guest engagement and marketing personalization. It uses AI algorithms to analyze guest data and craft dynamic, personalized email campaigns.
Revinate best features
- Get a clear snapshot of your database health from the Revinate Guests dashboard
- Integrate insights using Revinate’s suite of products (Marketing, Reservation Sales, Ivy, and Guest Feedback) into a unified, single-view
- Create rolling date range filters to track guest arrival and departure trends
- Perform customer behavior analysis based on campaign engagement stats, sentiment scores, upsell history, NPS, and other parameters
Revinate limitations
- The platform’s interface is somewhat complex, requiring a learning curve, especially for teams unfamiliar with CRM tools
- Some users have raised issues regarding inconsistent email deliverability, which can impact guest engagement rates
Revinate pricing
- Custom pricing
Revinate ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
4. ALICE (Best for AI-powered operations management)
ALICE by Actabl is like having a personal assistant for your hotel operations. It centralizes guest requests, task assignments, and housekeeping. What I found particularly useful is how it integrates seamlessly with existing systems, making tracking and managing workflows easier without reinventing the wheel.
ALICE best features
- Stay on top of nightly turnovers by tracking progress through the PM board view, which provides a clear overview of room readiness
- Create dedicated tickets within each guest conversation to effortlessly manage requests
- Organize a curated database of trusted local vendors, restaurants, and attractions powered by Google Places
- Integrate OpenTable seamlessly within Actabl to make, confirm, and modify guest dining reservations effortlessly
ALICE limitations
- ALICE tends to generate many notifications, which is overwhelming and potentially disruptive
ALICE pricing
- Custom pricing
ALICE ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
What real-life users are saying about ALICE
👀 Did You Know? Recent survey data shows consumer enthusiasm for artificial intelligence (AI) is outpacing business adoption.
5. Guestline (Best for property management)
In hospitality, staying competitive means constantly adjusting prices to match demand. Guestline simplifies this. It’s an AI-powered property management system that automates pricing strategies and optimizes room availability across various booking platforms. Its real-time rate adjustment features allow dynamic pricing based on demand.
Guestline best features
- Monitor competitor prices and dynamically adjust your hotel rates to stay competitive
- Assess real-time room demand to recommend pricing adjustments
- Automate payment reconciliation with daily reports and consolidated statements using GuestPay
- Use Rezlynx PMS to manage room assignments, log maintenance issues, and track room inventory all in one place
Guestline limitations
- Guestline has limited customization options, making it challenging for hotels with specific branding or operational needs
- Regular updates are necessary to maintain performance
Guestline pricing
- Custom pricing
Guestline ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
6. Kipsu (Best for unified communication)
Kipsu’s real-time messaging helps improve guest communication, empowering teams to create more personal, responsive service moments. Whether through instant messaging with guests or insightful analytics that guide service improvements, Kipsu offers a solution to improve customer service etiquette.
Kipsu best features
- Unify communication by bringing together messages from SMS, email, and social media
- Deliver personalized services to guests for full-suite features designed for luxury properties
- Engage guests at every stage, from pre-arrival to post-checkout
- Respond proactively by receiving alerts when issues arise, giving your team a head start in turning a potential problem into a positive experience
Kipsu limitations
- Users have encountered occasional connection errors, like “not secure” warnings, which can be frustrating and disrupt communication
- There are challenges with complex integration setups, especially when syncing with third-party systems or legacy software
Kipsu pricing
- Custom pricing
Kipsu ratings and reviews
- G2: Reviews not available
- Capterra: Not enough reviews
What real-life users are saying about Kipsu
7. AskSuite (Best for AI-driven guest support)
AskSuite is not just an AI chatbot. It’s an intuitive platform that simplifies hotel operations, improves guest engagement, and boosts booking efficiency, all while integrating seamlessly with your existing tech stack.
AskSuite best features
- Capture and follow up with leads automatically, adding guest inquiries to your CRM and triggering timely responses to maximize booking opportunities
- Generate real-time quotes for guests using AI-powered technology that adapts to your room availability and pricing
- Expedite response times by automating guest interactions across multiple platforms (web chat, WhatsApp, Instagram, etc.)
AskSuite limitations
- While Asksuite offers strong integration and automation, it can lack the flexibility needed for niche hotel business requirements
- Setting up Asksuite may require significant initial effort
AskSuite pricing
- Custom pricing
AkSuite ratings and reviews
- G2: Not enough reviews
- Capterra: Reviews not available
👀 Did You Know? The Cosmopolitan in Las Vegas utilizes an AI chatbot called Rose, allowing guests to text for assistance with tasks like booking restaurant reservations or getting quick city tips.
8. StayNTouch (Best for mobile-first hotel management)
StayNTouch lets guests check in on their phones or at a kiosk, so they can skip the line and get to their rooms super fast—making their stay way more enjoyable. Their intuitive, cloud-based property management system makes running a hotel much simpler.
StayNTouch best features
- Integrate with 1200+ third-party solutions for a customizable hotel management experience
- Connect seamlessly with major booking platforms and OTAs, such as Agoda, Booking.com, Hotwire, etc., allowing you to reduce overbookings and increase occupancy rates
- Reduce lobby wait times by offering mobile self-service check-in, letting guests go straight to their rooms
StayNTouch limitations
- StayNTouch’s financial reports can be a bit rigid and lack the customization some hotels need
- The mobile app is helpful for basic tasks but lacks the complete picture. For instance, you can’t access detailed guest inquiries or run specific reports from the mobile interface
StayNTouch pricing
- StaynTouch PMS: $12/month per room
- StaynTouch 2.0: $17/month per room
StayNTouch ratings and reviews
- G2: 4.4/5 (60+ reviews)
- Capterra: 4.6/5 (80+ reviews)
What real-life users are saying about StayNTouch
9. IDeaS Revenue Solutions (Best for revenue management)
From setting optimal room rates to delivering accurate demand forecasts, IDeaS Revenue Solutions simplifies revenue management. Its AI-powered insights and precise data recommendations empower hotels to attract the ideal guests at the best rates.
You can run scenario simulations by testing pricing changes and potential strategies with ‘what-if’ analysis, understanding potential impacts before implementation.
IDeaS Revenue best features
- Use advanced price modeling to match demand trends and booking windows
- Increase forecast accuracy by leveraging machine learning algorithms that capture seasonal trends, day-of-week variations, and local event impacts
- Manage multiple properties seamlessly with centralized dashboards that provide real-time insights across your portfolio
IDeaS Revenue Solutions limitations
- The setup can be time-consuming and complex, especially at the beginning, and it requires a lot of fine-tuning to work optimally
- Custom reporting options are somewhat limited, which can be frustrating if you’re looking for specific, detailed insights or unique data views
IdeaS Revenue Solutions pricing
- Custom pricing
IdeaS Revenue Solutions ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
10. RoomRaccoon (Best for front-desk management)
RoomRaccoon could be the comprehensive platform you need to simplify your hotel operations. With everything in one place, it effortlessly streamlines guest communications, staff assignments, and pricing strategies—making management smoother than ever.
Room Raccoon best features
- Access real-time analytics and make smarter business process management decisions on occupancy rates, hotel revenue management, and booking trends
- Drive direct bookings with a customizable booking engine that reduces dependency on third-party OTAs
- Use property management system to automate front-desk processes and monitor office operations
- Integrate accounting software, such as QuickBooks and Xero, to generate automated financial reports
Room Raccoon limitations
- The tool sometimes experiences delays in saving and updating data, particularly during peak hours
- Integrations with third-party services are limited
Room Raccoon pricing
- Entry: $226/month per room
- Starter: $287/month per room
- Premium: $424/month per room
- Enterprise: $593/month per room
Room Raccoon ratings and reviews
- G2: Not enough reviews
- Capterra: 4.1/5 (55+ reviews)
What real-life users are saying about Room Raccoon
Summarize this article for me pleaseRedefining Hospitality in the Era of AI with ClickUp
Implementing AI technologies is no longer optional for anyone in the hospitality industry; it’s essential for staying competitive. AI tools for hotels are not just about improving efficiency but creating personalized experiences that guests truly appreciate.
Tools like ClickUp stand out by offering comprehensive management solutions. They blend AI-powered features with user-friendly interfaces to easily manage everything in one place, from daily tasks to guest requests.
Ready to up your game in the hospitality industry?
Sign up for ClickUp today!
Everything you need to stay organized and get work done.
