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Jira Review 2020 (Features, Pros, Cons, Pricing)

Jira Review 2020 (Features, Pros, Cons, Pricing)

Wondering if Jira is the right tool for your team?

It’s an extremely popular project management tool – used by 65,000 teams across the world!

But is it what you need? 

We’ll go over Jira’s features, advantages, limitations, disadvantages and pricing so that by the end of this  Jira review, you’ll have some great insights to decide if it’s the perfect project management software for your specific needs. 

This Article Contains:

(Click on the links to jump to a specific section)

Let’s get started

What is Jira?

You may or may not know that Jira is a bug tracking and project management software. Its primary purpose in life is to help you with the following:

  • Manage Agile and Scrum teams
  • Organize your project tasks
  • Capture and record software bugs

Ever heard of software giants, Atlassian? Atlassian is the company that birthed Jira way back when in 2002, and currently offers their software child in three separate packages:

  • Jira Core: The basic Jira project and task management platform for non-technical users
  • Jira Software:  A specialized version of the tool, specially built for software developers
  • Jira Service Desk:  A platform for customer support and IT professionals. While Service Desk is a key JIRA package, it’s not a project management tool

Who can use it? 

Jira has always been a staple for seasoned Agile software development experts and product developers. Basically, their product is focused on helping the more “technical” minded folks… However, over the years, Jira has transitioned into a project management software that can be used by all types of teams and businesses. 

Here are a few uses cases that are most common for how teams and businesses typically choose to use Jira:

  • Software Development: Developers use Jira’s features to manage their projects using Scrum or Kanban boards
  • Marketing: Marketers use Jira to manage complex projects like events and product launches (which involve working with multiple teams)
  • HR: HR professionals can streamline their hiring and onboarding processes by creating custom workflows with Jira

What are the key features of Jira?

Jira has some very lovely components that make up their software… here are the key features:

1. Powerful Agile views

A. Scrum boards

Jira’s Scrum board is a tool that unites engineering teams to work towards their goals. It allows engineering teams to complete all their sprint tasks in a consolidated area.

Scrum boards allow teams to organize their workload to fit inside a particular sprint. They also help you keep track of your project stages to keep things moving along.

B.Kanban boards

Kanban boards are a handy way to visualize your workflow. Here, your tasks are laid out on a board like sticky notes (get rid of those Post-It’s, Jim!):

Each sticky note shows the status of an individual project task. 

These statuses include – ‘to do,’ ‘in progress,’ and ‘done.’

They give you a bird’s eye view of the Jira project to help you quickly identify:

  • Which tasks are running smoothly
  • Which tasks are bottlenecking the processes

You can use this view to track bug fixes, conduct code review, and monitor other tasks which may or may not be engineering related.

Jira’s Kanban board is based on a drag and drop system, which makes this tool super easy to use. All you have to do is drag a task and move it to the next stage to keep everyone updated!

2. Custom workflows

A Jira workflow is a set of processes that need to be followed in order to complete a task or resolve an issue…

In a Jira workflow, colored blocks represent the processes, and arrows show the transitions. These workflows help you keep track of how your software development projects and tasks are progressing. 

What makes this feature more powerful is that you can start from scratch and create your own custom workflows too. You can even import workflow templates from the Atlassian Marketplace for free!

3. Roadmaps

A project roadmap allows you to create a clear vision of the product you are developing. This gives your team a set direction and path to follow.

Jira Portfolio, a specialized integration, was built to manage your project roadmaps, and share them with your stakeholders. A portfolio plan generally includes a timetable, product backlog (list of tasks), and short & long-term goals.

Here’s how different teams use Portfolio:

  • Team managers: for tracking the progress of their development team
  • Agile development teams: to follow the blueprint that details the process for completing a project
  • Sales teams: for promoting new features and benefits to users before they are released

4. Detailed reports

Jira can also create Agile software development reports to help you keep track of your progress on engineering projects… Here are a few reports they offer:

  • User workload: Shows how much work a team member has been allocated, and how long it should take
  • Average age: Shows the average age (in days) of unresolved issues or tasks in your backlog
  • Recently created issues: Shows the rate at which new issues (software bug reports) are being created

The Benefits of Jira

How can Jira make a difference to your team’s productivity? Let’s find out…

1. Built for Agile and Scrum management

Jira Software primarily focuses on Agile project management – offering features that are geared towards Scrum and Kanban methodologies. 

Use it for tracking Agile project data such as:

  • User stories: Each software product feature that needs to be developed
  • Story Points: The effort you’ll need to complete your user stories
  • Sprints: The time taken to complete a section of the project. A sprint can last anywhere from 1 – 4 weeks

You can also easily reorder the items in your product backlog, such as bugs, software issues, and user stories through the tool’s intuitive drag and drop function.

2. Great for issue management

Back in its “Atlassian-created” infancy, Jira was originally intended to be a bug tracking software, and that’s where it excels. 

What is a bug tracking tool?

It helps your software teams find, track, and record bugs in their software. A good bug or issue tracking tool like Jira gives your team a view of all the items in your backlog, including bugs and project tasks.

By having a single view – teams can prioritize what features or bugs they should work on during the next release. 

3. Highly customizable

Whether you’re talking a project management software, issue tracking tool, task management tool, Jira can be customized to fit any requirement. You can even customize workflows, reports, Scrum boards, and more.

Jira integrates with tons of popular third-party software to make your work easier.

Want to improve team communication?

Integrate with the Slack app.

Want a time tracking tool?

Integrate with the Toggl app.

You can add functionality to your Jira software by choosing from a whopping 3,000+ apps in the Atlassian Marketplace (good ol’ Atlassian!).

The Limitations of Jira

You may have some doubts about Jira… and don’t worry friend, you’re not alone in this world

Here are a few limitations that hold it from being a great management tool:

  • The tool is hard to set up and get used to
  • It’s complicated user interface can make managing tasks difficult
  • No built-in timeline to track your project progress
  • No collaboration features to communicate with your team
  • It’s mainly built for engineering and software development teams
  • No idea management features to keep track of your ideas and plans
  • The tool can be expensive 

You may now be thinking: “Well shoot, I read through this article and am just now realizing that Jira is absolutely not what I need.”

Don’t you worry! We won’t leave you hanging in this Jira review like that friend you had in high school who could never remember the secret handshake… ClickUp can solve all the issues you may encounter when using Jira. 

What’s ClickUp?

ClickUp is the most powerful project management application used by 100,000+ teams in companies like Google, Netflix, Airbnb, Tesla and Uber. It’s one of the highest-rated tools on the market and has everything you need for efficient, collaborative work management

From creating your project plan, to managing projects, to tracking project time- the ClickUp project management tool is the only tool you’ll ever need whether you’re a team of 2 people or 2,000!

Jira Con #1 – Hard to set up 

Once upon a time, an issue tracking tool named Jira was brought into the project management world.

It was 2002, and it was truly a resplendent knight in full battle armor – a champion in the constant battles against software bugs.

But as everyone knows, a couple of decades is a millenium in “software years.”

Jira started as an issue tracking tool in 2002 and hasn’t really evolved since, making it complicated to set up and use.

So should you be surprised? That Jira’s default configuration is difficult to understand, and it comes with a steep learning curve?

It has a large number of workflow options, project types, dashboards, and screens, which can be overwhelming for an inexperienced Jira administrator.

Additionally, you would need to learn the Jira query language to carry out simple searches to help find tasks and issues. Some people could find this incredibly inefficient (isn’t that the opposite of how task and project management should be?)

*Lighting bolt strikes* – Now, let’s get back to the present day!

ClickUp’s Solution – Easy to set up

A. Easy onboarding

ClickUp is a simple task management software that requires no learning curve. Forget using huge manuals and scrambling to add your team members on to the platform.

ClickUp makes it easy to search, find, and comment on the tasks you’re working on – making onboarding a piece of cake (or pie, if you prefer pie).

Here’s our quick-start guide that has all the information you need to start using ClickUp in a flash!

B. Slash commands

ClickUp also comes with built-in slash commands so you never have to leave your keyboard!

If you need to perform a simple activity, just use these commands:

  • / me = assign tasks to yourself
  • / a = assign to someone else on your team
  • / d = due date
  • / s = change status
  • / – = create a subtask then unfurl it as you’re typing

Jira Con #2 – Complicated user interface

Jira’s user interface is not very user-friendly

Why?

A standard Jira dashboard has tons of extra settings and additional features that overwhelm new and old users alike. Not to mention, you’ll probably require a Jira integration or two  – which adds to the user interface clutter.

While there are some users who love complicated configurations, Jira is definitely not the solution for most. Long-term users have also reported that the UI/UX has been inconsistent over the years, with the recent updates being buggy and extremely difficult to use.

ClickUp’s solutions

A. Simple Task Hierarchy

ClickUp’s simplified task hierarchy offers you a quick and easy way to navigate and organize your team’s activities.

It follows an intuitively simple structure:

Workplace > Space > Folder > List > Task > Subtasks > Checklist

  • Workplace: Here, you can break your company up into individual teams
  • Spaces: You can create a group for various teams, like “operations” or “HR”
  • Folders: Here, you can store project related lists
  • Lists: You can create a list of individual tasks that need to be done
  • Tasks: Each task has its subtasks, description, comments, and much more
  • Subtasks: Break down each task into smaller components called subtasks
  • Checklists: Checklists are kept within tasks or subtasks. For example, you could have checklists for quality checking during your software development tasks

B. Multiple Views

ClickUp also offers you multiple project views to suit multiple working styles. 

The best part about these views?

ClickUp allows you to switch between views in the same project!

Here’s a closer look at these views:

A. Required task views

ClickUp has two required task views:

Board view – The Board view is the perfect view for Kanban users. With it, you can easily drag and drop multiple projects into different categories to move them along smoothly from task-to-task, project-to-project.

List view – The List view is perfect for those users who just want to get work done fast. Here, your tasks are listed down one after the other (like a checklist), and you can check them off the list as you progress

B. Box view

The Box view is a great way to get a birds-eye view of your team’s progress. As tasks are sorted out by assignee, you can keep track of everyone’s tasks and monitor their progress. 

C. Calendar view

It’s time to save some paper and throw out that planner you bought from Walmart three years ago.

ClickUp’s Calendar view is the perfect way to manage your schedule easily. And because plans change, having a digital planner makes it easy to reschedule due dates.

You can even toggle between views in your calendar, such as:

  • Days: View scheduled project tasks on a given date
  • 4 Days: View your project schedule over a rolling four day period
  • Week: Look at your weekly project schedule
  • Monthly: High-level view of what’s on your plate
D. Me Mode

We’re all a little self-centered whether we’d like to admit it or not! Now you can treat yourself to a little bit of productivity… without the guilt. 

With “Me” Mode it’s easy to only view the items assigned to you. You can now focus on trying to manage your tasks instead of going through your team members’ task lists.

With all these views, ClickUp is a project management tool that adapts to your team’s preferred workflowit doesn’t force you to adapt to it! 

Jira Con #3 – No built-in timeline views

Every project management software requires a timeline or a Gantt chart.

Why?

Without a timeline function, every task will appear to be a separate item.

A timeline shows that each task and subtask is connected to or dependent on another task. Problems in one part of the project can reflect in the other parts of the development – and timelines help you manage and reschedule work when this happens.

While Kanban boards are great for moving tasks around – they don’t necessarily give you an overview of the major development processes. 

Jira’s offers no timeline view. 

You would have to install and pay for a Gantt chart app if you want to work with one.

ClickUp’s solutions

A. Gantt Charts

ClickUp’s Gantt charts are perfect for tracking your project’s progress, scheduling tasks, and managing deadlines.

These timelines give you an overview of all projects, lists, and tasks, with each item color-coded for easier identification.

The best part of these Gantt charts? They give you real-time updates automatically!

Here’s what they can automatically handle:

  • They can automatically readjust task dependencies whenever scheduling changes are made
  • They can automatically calculate your project progress percentage based on completed tasks vs. total project tasks
  • They can compare your current project progress vs. expected progress to determine how tasks are progressing
  • They can calculate your critical path to identify the most vital project tasks to meet your deadlines

B. Dashboards

ClickUp also comes with powerful Dashboards to visualize your project and sprint data. 

Dashboards in ClickUp are packed full of useful widgets like:

  • Velocity chart: Determine the completion rate of your tasks
  • Burndown chart: See how well your team is progressing against a target line and visualize remaining work
  • Burnup chart:  See how much you’ve already completed against your scope

Jira Con #4: No collaboration features

This is one of the most glaring issues with Jira: it is a project management software that doesn’t let you collaborate with team members… 

Jira, on its own, doesn’t have a proper commenting or collaboration system. Isn’t that the point of a project management software? To collaborate with your team to manage projects?

You would have to download additional Jira apps from the marketplace to respond to comments!  

If that doesn’t cut it – you might have to buy another Atlassian software like Confluence, and use it along with Jira to collaborate with your team members. 

That’s two tools to solve one problem!

ClickUp’s solutions 

A. Comments

Each ClickUp task comes with its own dedicated comment section for instant team collaboration.

Need clarity on a project task? Just tag a team member, and leave a comment on the project task. You’ll get a ClickUp notification when they answer your question.

And that’s just the beginning… Organize your conversations by highlighting text to reply to specific parts of a comment. Format and edit comments with rich text editing. You can even embed links, attach files, mention other docs and tasks, and spice it up with emojis!

B. Assigned comments

Do people forget to take action on your comments? Do you ever feel ignored among your team members? (Yes, I’m talking to you Tracey….)

Don’t worry, we make sure you’re heard among your team – ClickUp’s assigned comments are what make it one of the world’s best collaboration tools. 

With assigned comments, you can instantly convert a comment into a task and assign it to your team members (or yourself)!

The tool will then send them a notification about it, and it’ll even pop up in their task list.

They can even mark the task as resolved when they’re finished to minimize any unnecessary follow-ups! 

Jira Con #5: No idea management

Another Jira con is its lack of any built-in notepad feature…

You won’t be able to use it to write down ideas, thoughts, and rough project plans. Instead, you’ll have to use ANOTHER separate app to keep track of it all!

Jira doesn’t have a platform to create or share a knowledge-base with your team, clients, or customers. You would have to use Service Desk or Confluence to create a wiki or FAQ section to provide customer support.

ClickUp Solutions

A. Notepad App

The Notepad by ClickUp is a Chrome extension that you can download and use across the web. 

It stays in the bottom corner of your screen, making it simple for you to write down reminders or copy links while you’re browsing. And once you’re done, you can transform those to-do lists into tasks and share them with your team.

No other project management tool gives you this kind of flexibility!

B. Docs

ClickUp’s Docs is a built-in wiki tool for your team. Use it to create detailed project and company-related docs. As your docs are stored alongside your projects, you also can easily access them. 

Additionally, ClickUp’s Docs come with these key features:

  • You can nest pages within docs for added customization
  • You can edit the access rights of your docs
  • You can let Google index your docs to appear in search results

C. ClickUp Goals

ClickUp also gives you a powerful solution to track your goals and objectives. With ClickUp, you’ll never have trouble staying on track or focusing on your plans. 

ClickUp even gives you a lot of customization options over the kind of targets you create

You can set targets based on:

  • Number: Track increases or decreases between number ranges
  • True/False: These are ‘done’ or ‘not done’ options
  • Currency: This target helps you track your financial management
  • Tasks: Here, you can keep track of your tasks and/or lists of tasks inside ClickUp

You can create folders for your goals to effectively categorize them and store them. To make client involvement easier, you can also customize who can access your goal folder. That way, they can view and make suggestions on your goals.

Jira Con #6 – Jira is expensive 

The core Jira product has a lot of missing features for the price like built-in time tracking, timelines, notepads, and more. And almost all of these features are only available as paid plugins or addons!

You would also pay extra for Android and iOS mobile apps if you want to work on the go!

Additionally, the base version is a bit more expensive than most other project management tools that have all these missing features for free.

Here’s what the basic version of Jira will cost you:

Jira Pricing and Plans

Jira has two pricing plans with free trial

However, Jira doesn’t offer a one-time payment option.

Free plan

A simple Agile management system for up to 10 team members.

Standard plan ($7/user/month): 

In the plan, you get all the Agile project planning features. You also get 250GB cloud storage, which can be shared by up to 5,000 users.

Premium plan ($14/user/month)

Jira’s premium plan gives access to all features and gives unlimited storage for up to 5,000 users

ClickUp Solution

ClickUp offers you unlimited users and unlimited tasks in their free version.

Upgrading gives you unlimited storage space and is also considerably cheaper than Jira.

Let’s take a look at ClickUp’s pricing plans:

  • Free Plan: Unlimited tasks and unlimited users
  • Unlimited ($5 per user per month): Unlimited integrations, goals, Dashboards and custom fields
  • Business ($9 per user per month): 2-factor-authentication + goal folders + extra guests 

Worried that switching to a new tool is tough? Do you want to switch from Jira but your company or team is stuck to it? 

We got you covered again! 

If you’re not satisfied with Jira, Service Desk or, Confluence, migration to ClickUp is easy! 

ClickUp provides a step by step, easy-to-use migration tool for most popular project management tools. There is a detailed guide here

If you are looking for more project management app reviews: Check out our Monday.com review, Basecamp review, and Wrike review.

Conclusion

While Jira was a great tool in 2002, it has many drawbacks.

Fortunately, you can use task management software like ClickUp to solve all those issues!

Not only does it have all the Jira features covered in this Jira review, it also offers you far more at a much more affordable rate.  And don’t forget–you get tons of these features free forever

Sign up for ClickUp today and experience the magic of greater team productivity, enhanced collaboration and less Walmart planners that you never use!

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