Top 6 Bug Tracking Software in 2021 (Features & Pricing)

Top 6 Bug Tracking Software in 2021 (Features & Pricing).

Every software runs into a few bugs occasionally. 🦗🏃

And while it’s essential to catch them, we’re sure you don’t have the time to dig through tons of logs to find that bug and determine what caused it. 

So how do you get rid of those little critters without losing out on productivity?

By using bug tracking software!

Bug tracking tools help you manage software bugs at each stage of the life cycle, from discovering the bug all the way through to resolving it.

In this article, we’ll see why you need bug tracking software and highlight the six best tools you can use today.

Let’s squash some bugs! 🐛

Why You Need Bug Tracking Software

Bugs are errors or defects found in any computer system.

They kinda just sit in your software until someone gets rid of them.

However, if left unresolved, bugs can lead to unhappy customers, a loss in revenue, and a significant dent in your company’s reputation.

So how do you exterminate those bugs before they ruin your company?🙅

Sure, you could use Excel or Google Sheets spreadsheets to document bugs and keep track of them. 

But that’s about all you can do with Excel… (it’s time to ditch Excel for better tools!)

To manage bugs effectively, you need a robust bug tracking solution, like a modern bug tracking tool or defect tracking app.

They help you track bugs through every project stage, from the development process to the software testing and launching stage, with features like:

The 6 Best Bug Tracking Software

Here are six fantastic bug tracking tools that’ll stop those bugs from buggin’ you:

1. ClickUp

clickup devices

ClickUp is the world’s highest-rated productivity and bug tracking tool used by highly-productive teams in small and large companies.

ClickUp key features

Here are some of the ways ClickUp can solve all your issues:

A. Get complete control over the DevOps lifecycle with the GitHub Integration

The ClickUp-GitHub integration lets Agile software development teams take advantage of ClickUp’s flexible features.

You get to:

  • See all GitHub activity related to a task in ClickUp
  • Receive ClickUp notifications when new GitHub activity items are added to a task
  • Automatically change the statuses of tasks from GitHub

This way, you can easily manage issues being tracked, bug sets, and other technical tasks.

tracking bugs

B. Ensure every teammate knows what to do with Assigned Tasks

Discovered a bug

Now you have to ensure someone is working on the bug fix, right?

ClickUp makes this super easy by letting you assign bugs to one person, Multiple Assignees, or an entire Team.

tracking bugs using clickup

Tags help you organize, group, view, and manage similar bugs. This way, you can easily categorize bugs and aim to resolve them in batches to save time.

tags in clickup

D. Build Agile-Scrum Dashboards to get a high-level view of things

Create Dashboards to monitor your team’s progress, discover bottlenecks, and manage resources with ease.

Want to view what’s relevant only?

Customize your Dashboards with 50+ Widgets, including Burnups, Burndowns, Cumulative Flow Diagrams, and Velocity Charts.

clickup dashboard

E. Collect data with ease using Form view

The Form view makes ClickUp an excellent help desk software solution.

Receive bug submissions from users via a ClickUp Form to your app. ClickUp can create tasks out of those Form responses so that your support team can move them through a workflow.

bug submission form in clickup

The Email ClickApp lets you send and receive emails directly within a ClickUp task. This lets you easily collect bug requests from clients and customers via email while streamlining communication.

email clickapp in clickup

ClickUp pros

ClickUp limitations

  • No Board view in the mobile app (yet)

Check out ClickUp’s roadmap to see how we’re fixing such minor drawbacks. And feel free to go through all the exciting features that this free bug tracking software has in store for you!

ClickUp pricing

ClickUp offers three pricing plans:

  • Free Forever plan
    • Unlimited Members
    • Unlimited Tasks
    • 100MB storage
    • And more
  • Unlimited plan ($5/month per member):
    • All “Free” features
    • Unlimited List, Board, and Calendar views
    • Unlimited Integrations
    • Custom Fields
    • Portfolios
    • And more
  • Business plan ($9/month per member):
    • All Unlimited features
    • Custom Exporting
    • All Dashboard Widgets
    • All Automations
    • Extra Guests
    • Timeline view
    • Advanced Time Tracking
    • Mind Maps
    • And more

ClickUp customer ratings

  • G2: 4.7/5 (2000+ reviews)
  • Capterra: 4.7/5 (2000+ reviews)

2. Jira

jira landing page

Jira is a project management and issue tracking software that provides teams with several real-time, Agile reports.

However, this bug capturing tool doesn’t have any idea management features.

And why’s that a problem?

Software developers need a creative space to develop new designs, software solutions, and bug tracking plans. But without idea management features, good luck memorizing your ideas mentally!

woman saying i got a lot going on

Jira key features

  • Agile views like Scrum boards and Kanban boards
  • Access reports like the created vs. resolved issues report and recently created issues report
  • Customizable dashboards
  • Track milestones, launches, bugs, and more

Jira pros

Jira limitations

  • No real-time document collaboration features that lets teams work together on bugs
  • Can’t search for issues easily without knowing the Jira Query Language
  • Sandbox functionality for testing codes is only available in the premium plan

Jira pricing

Jira has three pricing plans:

  • Free:
    • Up to 10 users
    • Scrum and Kanban boards
    • Basic roadmaps feature
    • Agile reports
    • And more
  • Standard ($7/month per member):
    • Up to 10,000 users
    • Project roles
    • Advanced permissions
    • Anonymous access
    • And more
  • Premium ($14/month per member):
    • Up to 10,000 users
    • Global and multi-project automation
    • Advanced roadmaps
    • Advanced task dependencies
    • And more

Jira customer ratings

  • G2: 4.2/5 (3,000+ reviews)
  • Capterra: 4.4/5 (10,000+ reviews)

3. Redmine Tool

redmine tool webpage

Redmine is a flexible open source tool with Gantt charts, calendar view, and more. The bug tracking tool supports multiple projects and has a built-in time tracker.

Let’s see if you can actually mine some bug tracking treasures: 👑

Redmine key features

  • Create subtasks and assign them to different team members
  • Create issues and edit the subject and description
  • Custom fields for issues, projects, and time entries
  • Supports email notifications

Redmine pros

  • The related issues feature allows developers to link issues to remove duplicates and streamline their workflow
  • Can create a list of watchers for an issue for quick notifications 
  • Can create issues and categorize them as bugs, features, or support

Redmine limitations

  • The user interface isn’t very intuitive 
  • Not suitable for Agile issue tracking teams
  • Limited built-in integrations with powerful project management tools

Redmine pricing

Redmine is a free, open source bug tracking system.

Redmine customer ratings

  • G2: 3.9/5 (200+ reviews)
  • Capterra: 4.1/5 (100+ reviews)

4. Zoho Bug Tracker

zoho bug tracker landing page

Zoho Bug Tracker is a defect tracking tool that lets you create custom fields, custom workflows and personalize your interface to catch any software bug.

Unfortunately, this issue tracking system doesn’t offer unlimited storage, making it difficult for software developers to store all their bug tracking data in the app.💡

ryan gosling saying it seemed like a good idea

Zoho Bug Tracker key features

  • Custom workflows that help you submit and fix bugs with ease
  • Reports that show how many bugs have been reported, resolved, and more
  • Email notifications that keep you and your team updated when bugs are created
  • Add comments with bug descriptions and attachments 

Zoho Bug Tracker pros

  • A gaming feature that makes issue management exciting for teams 
  • The integration with Zoho Invoice lets you quickly generate invoices and bills for your clients
  • Dashboards to view your team’s progress

Zoho Bug Tracker limitations

  • Doesn’t offer unlimited storage
  • Limited integrations with non-Zoho apps 
  • Can only access Kanban boards and lists when viewing your bugs

Zoho Bug Tracker pricing

Zoho bug tracker has three pricing plans:

  • Free plan:
    • Up to three users
    • Up to two projects
    • Attach files up to 10MB
    • Bug reporting via email
    • And more
  • Standard ($4/month per user):
    • Up to 10 users
    • Up to 10 projects
    • Attach files up to 5GB
    • Custom statuses 
    • And more
  • Premium ($8/month per user):
    • Unlimited projects
    • 20 project templates
    • Custom fields
    • Custom views
    • And more

Zoho Bug Tracker customer ratings

  • G2: 4.4/5 (30+ reviews)
  • Capterra: 4.6/5 (100+ reviews)

5. Asana

asana landing page

Asana is a project management and issue tracking tool that lets you prioritize bugs so that your team works on the most time-sensitive ones first.

However, to assign tasks to multiple people in this project management tool, you’ll have to make copies of those tasks.

Soon you’ll have tons of duplicate tasks all over your workspace!

many homers

Asana key features

  • Bug tracking template
  • Create bug tracking forms
  • Track bugs and spot trends with custom fields
  • Agile board view 

Asana pros

  • Merge bug tracking tasks to avoid duplicate tracking
  • Use the Asana for Gmail, Outlook, or other email client add-ons to turn bugs reported via email into actionable tasks 
  • Create recurring tasks for easy, consistent issue management

Asana limitations

  • No native time tracking feature
  • Can’t convert comments into tasks
  • The free plan is limited (no custom fields or forms)

Asana pricing

Asana offers three pricing plans:

  • Basic plan (Free)
    • List and board view projects
    • Assignees and due dates
    • Unlimited file storage (100MB per file)
    • Collaborate with up to 15 teammates
    • And more
  • Premium plan ($13.49/month per member):
    • Timeline
    • Dashboards
    • Milestones
    • Custom fields
    • And more
  • Business plan ($30.49/month per member):
    • Portfolios
    • Goals
    • Forms building and customization 
    • Advanced integrations with tools like Salesforce and Adobe Creative Cloud
    • And more

Asana customer ratings

  • G2: 4.3/5 (7000+ reviews)
  • Capterra: 4.4/5 (9000+ reviews)

6. Bugzilla

bugzilla landing page

Bugzilla is an open source bug reporting tool with advanced reporting systems. You can also use this defect tracking app to estimate the time needed to fix a bug and set a deadline for it.

However, this issue tracker doesn’t have the features that Agile teams need, like multiple project views. 

Which will result in a frustrated Scrum team:

frustrated godzilla

Bugzilla key features

  • Native time tracking functionality
  • Integrated email feature
  • Comprehensive permissions options
  • See bug dependencies in a tree structure

Bugzilla pros

  • No license is required to use this bug tracking tool
  • Warns you when you’re duplicating a bug
  • Watching feature that lets you get the same notifications as another user 

Bugzilla limitations

  • Limited to plain text or drop-down custom fields
  • Not suitable for Agile issue management teams
  • Doesn’t integrate with powerful project management tools

Bugzilla pricing

Bugzilla is a free, open source bug tracking system.

Bugzilla customer ratings

  • G2: 3.8/5 (100+ reviews)
  • Capterra: 4.1/5 (100+ reviews)

Bye-Bye Bugs 👋

Without the right bug tracking system, you might increase your product development costs, lose customers, and even decrease your software’s quality.

And while we mentioned some great issue tracking tools here, ClickUp is by far the most advanced.

From motivating you through project Milestones to providing you with every key feature an efficient Agile team needs, ClickUp is the ultimate defect management tool.

Get ClickUp for free today to crush both your bugs and business goals!

men saying both is good

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