What comes to your mind when you hear the word ‘cross-functional’?
We end up picturing the (in)famous crew in Ocean’s Eleven where each member brings unique skills and experience to the mission—from strategic planning to technological prowess.
Just like a heist, projects within a company succeed when people contribute specialized expertise towards a shared goal. Yet, it’s often harder than movies will have you believe.
In reality, many cross-functional teams struggle to function.
According to a study by Harvard Business Review, 75% of cross-functional teams don’t work effectively. But the surprising fact is that cross-functional teams with solid governance or leadership support had a 76% success rate!
So, you can see we’re not discouraging you from leading a cross-functional team. We’d like you to know how you can make such teams work.
This is why we’ve gathered all the tips and resources you need to lead a cross-functional team well. We’ve also listed 10 essential skills you should pick up to bring about a fundamental change in your existing team dynamics when upgrading to a cross-functional team structure.
- Defining Cross-Functional Team Leadership
- The Importance of Cross-Functional Team Leadership
- Challenges of Leading Cross-Functional Teams
- Essential Skills for Cross-Functional Team Leadership
- Cross-Functional Team Leadership Templates
- Optimize Your Cross-Functional Collaboration and Work Efficiency with ClickUp
Defining Cross-Functional Team Leadership
Cross-functional team leadership refers to the ability of a manager to direct and coordinate team members with different functional expertise toward achieving shared objectives.
Unlike a traditional, function-specific team—for example, where every person in a sales department is a sales executive (irrespective of rank)—a cross-functional team consists of people from different departments like operations, sales, logistics, marketing, and finance, handling a specific task or a project together.
Cross-functional leadership emphasizes facilitating collaboration, managing tensions, aligning contributions to a common goal, and modeling constructive team behaviors to get the best out of a multidisciplinary group.
Some highly recommended cross-functional leadership activities
- Manage the system and not the people
- Be patient, be humble
- Use your power wisely and without any bias
- Take on system challenges directly
- Develop strong communication skills
- Be ready for the probability of the unlikely and surprises on the way
The Importance of Cross-Functional Team Leadership
Let’s understand what role cross-functional team leaders play in making such teams effective:
- Establishing order: A team leader helps establish guidelines on goals and tasks as well as the strategy required to accomplish these goals, keeping the teams focused
- Managing complexity: Today’s challenges demand insights from multiple disciplines. Engineers, marketers, and designers need to speak the same language, and a skilled cross-functional leader acts as the interpreter
- Encouraging innovation in diversity: New perspectives lead to fresh ideas. Cross-functional team leaders help teams innovate by fostering collaboration and breaking down silos
- Staying agile: Adapting to market shifts requires a nimble team. Cross-functional team leaders simplify decision-making and execution, driving teams forward with improved focus
- Enhancing employee engagement: Feeling valued and heard encourages team members. Empathetic leadership enables cross-functional teams to boost morale and engagement and drive higher performance
Challenges of Leading Cross-Functional Teams
Cross-functional teams often lead to incredible outcomes. However, leading such a team can be quite a task. It’s especially true if the team members are used to the existing organizational culture of hierarchy.
Let’s look at what you’re set to face while making the transition:
- Existing commitments: Team leaders must carefully select the best performer from every department. However, it’s important to understand that individuals are engaged in other projects/tasks. They could be committed to a project or with a line manager, meaning they might not opt for cross-functional teams
- Conflicts and conflicting goals: Conflicts within a team or with other teams could cause serious consequences for the outcome of a project. You must understand conflicts from all stakeholders involved and provide a solution based on what’s suitable for the company
- A brief dip in productivity: Converting a functional team into a cross-functional team incurs costs to the organization, including a potential decrease in productivity during the early days. Avoid setting unrealistic goals for team members, as it can negatively impact their productivity, work quality, and performance under stress
Essential Skills for Cross-Functional Team Leadership
When taking up a cross-functional team leadership role, you need these key skills to succeed.
Studies show effective communication can boost productivity in the workplace by 20–25%. Poor communication, on the other hand, can cause your project or goal a hefty setback.
Your communication must include but not be limited to thoughts, goals, milestones, and expectations. Provide a platform for open communication between team members to express their concerns and discuss ideas and resolutions for problem-solving.
Use effective communication strategies to break the ice between team members. This will create an environment where ideas can thrive.
ClickUp, an all-in-one team collaboration tool, can help you here. Use ClickUp Chat to share updates with team members in real time and keep them motivated. The @ mentions and the option to keep chats public for visibility will help you convey important information to your team members, whether task-specific or project-specific.
2. Systemic thinking
Systemic thinking shifts focus from individual components (departments, roles) to the interconnected relationships within the team and the broader organization.
Since decisions in one functional area have a cascading impact on others, you must be able to anticipate challenges that might strike down the line.
Similarly, you must recognize opportunities to tap into and adjust the overall strategy.
Silos often mask underlying issues like power imbalances or unclear communication patterns. Use systemic thinking to expose and address these dynamics to optimize the team’s overall functioning.
Additionally, guide and encourage your team members to achieve skill sets in line with project objectives.
By centralizing knowledge from disparate teams, ClickUp Docs will help you develop and refine a systemic perspective. Use Docs to build a shared repository for information relevant across teams like guidelines, research, insights, and best practices. It will help you create organizational knowledge that anyone can easily search and access.
You can also use this feature to establish guidelines to align your team’s goals with the organization’s goals.
Supplement Docs with ClickUp Mind Maps and diagrams to map out relationships between goals, teams, and workflows at a systems level. Documenting processes across functions in Docs will also make dependencies more visible and fuel collaboration.
3. Interpersonal savviness
Being interpersonally savvy isn’t just about oozing charm and using the gift of the gab. It’s about reading the room, building rapport, and navigating the complex social dynamics within a diverse team.
Engineers, designers, marketers—each set of people speaks a different language. What inspires a designer might demotivate an engineer. Interpersonal savviness helps you understand these communication nuances and build trust across disciplines.
You must tune into individual needs and aspirations, using suitable approaches to tap into the full potential of each team member. Create a safe space for honest feedback to enable continuous learning and improvement.
This skill helps you navigate differing perspectives, mediate conflicts constructively, and encourage collaborative problem-solving.
Hold 1-on-1 meetings with your team members at regular intervals to understand what makes them tick and what hampers their progress. You can use ClickUp’s 1-on-1 Template to keep track of your team members’ roles, expectations, and feedback—all organized in one place. This will help you build strong interpersonal relationships with your team members and align them around updates, priorities, and goals.
Project budgets are finite, and time is always tight. So, every cross-functional leader needs to think on their feet. When faced with a challenge, repurpose tools from another department, leverage team member expertise, or negotiate alternative solutions with external partners.
Tap into underutilized internal resources or crowdsource solutions from the team when you face a crunch.
As a resourceful leader, see limitations as potential levers. Turn a budget cut into a chance to simplify processes or transform a missed deadline into a learning experience for the team.
Use effective team collaboration strategies to overcome hurdles and inspire your team.
5. Emotional intelligence
While working with people with different skill sets and professional backgrounds, you’re bound to face different kinds of issues communicated to you differently.
In such cases, emotional intelligence will help you recognize and manage your emotions and your team members’ emotions. You can empathize with others only when you understand their needs and extend guidance and support as needed.
Build emotional intelligence with ClickUp’s Emotional Intelligence Action Plan Template. Identify areas of improvement, set goals, and track your progress toward understanding your team better. By letting you analyze different kinds of emotions and making you aware of their impact on performance, this template will help you become more self-aware and create productive partnerships with your team.
A leader must have impeccable decision-making skills to cross any hurdles. It’s all the more important for a cross-functional team leader because of the team’s diversity of skills and expertise.
Picture this: You’re the product manager in charge of the GTM (go-to-market) for a new product that requires coordination between the engineering, marketing, and sales teams. The engineering team is advocating to delay the launch by a month to add more features. However, the marketing team has already scheduled a big tradeshow and advertising campaign around the planned date. The sales team is concerned that a delay will miss a crucial selling period before the end of the quarter.
As the cross-functional leader, it’s on you to make a decisive call to resolve the impasse and keep the project moving. What do you do?
You must be prepared to weigh the perspectives of each group, analyze the market context, and evaluate the risks of each alternative course of action.
Tools such as ClickUp’s Personal SWOT Analysis Template will help you break down the options in-depth and determine what seems right for the team and the project. Prepare KPIs to make informed decisions that drive project success and team efficiency with the correct information.
Since cross-functional teams have members with varying work styles functioning together, they may not have the same vision or ideas. As a leader, it’s your responsibility to ensure the organizational alignment of all the members toward a specific goal and that they can collaborate to fulfill the tasks at hand.
It involves sub-skills such as accountability, ownership of the decisions and consequences, and liaising with other team members whose expertise is vital to achieving the goal.
ClickUp’s Collaboration Detection feature is built for such cross-functional teams that often require team members to work together on a single document.
By allowing collaborative editing in real-time, it lets you know who’s working on what reflects edits and updates to information instantly, and eliminates the chaos and back-and-forth of async collaboration. Editing together and exchanging instant feedback also help fast-track decision-making.
8. Organizational skills
As you’re bringing together experts from different departments such as finance, operations, sales, and marketing, effective organization plays a vital role.
A chaotic work culture may put unnecessary pressure on your team. As a leader, it’s your responsibility to manage operations effectively. You can use any operations management software to ensure a clear alignment of individual tasks and responsibilities with overarching goals, obtain a quick overview of the tasks assigned, and understand the status of the progress at a glance.
One tool that gives you a holistic approach to the project is ClickUp Views. View your work the way you like, as it supports lists, boards, and calendar views. You can customize project views further with a mind map, activity tracker, timeline, and workload tracker, among others.
9. Clear goals
Defining clear project objectives, milestones, and goals is crucial to measure the overall performance of your team.
These are deliverables that your clients would use to ascertain the flow of work done and estimate the timeline for project completion. Setting goals also helps you allocate resources such as workforce, machinery, capital, efforts, and time properly, leading to successful project completion.
As a cross-functional team leader, you can set SMART (specific, measurable, achievable, relevant, and time-bound) project goals using a previous or similar project to benchmark to and find the best goal-setting strategy.
Use ClickUp Goals to set up goals and track them in real time. All you need to do is create tasks as per project objectives, set up timelines and measurable targets, and track progress.
10. Conflict resolution
Conflicts are certain when people from diverse departments work together in a close-knit team. This is because each person brings their unique perspective and thought process to the table.
As a cross-functional team leader, you must be open to perspectives from all parties in conflict and actively try to resolve them for enhanced team dynamics. Conflicts may be personal, social, or professional. No matter its nature, you’re responsible for handling and resolving the situation to prevent future dilemmas.
The failure to address a conflict could affect productivity or turn the work environment toxic.
The best way to gauge the perspectives of parties involved in a conflict is to analyze how it affects the outcome of the project or goal and be fair to both parties.
Armed with these skills, you’ll be able to break deadlocks and drive strategic priorities forward across different areas of expertise. They will help you develop decisive leadership for managing cross-functional teams.
Cross-Functional Team Leadership Templates
Just like we have forms to help software teams speed up tasks, there are cross-functional team leadership templates that will help you translate these skills and principles into action.
1. ClickUp Cross-Functional Project Template
Keeping track of a cross-functional project is challenging due to the varying nature and intimidating number of tasks involved.
But with ClickUp’s Cross-Functional Project Template, you can quickly and easily create tasks and subtasks and assign them to the respective team members. Since it helps organize work based on different functions, it simplifies communication and cross-functional collaboration.
Set custom fields and track any task or subtask’s current and real-time progress with this easy-to-use template.
2. ClickUp Cross-Functional Project by Departments Template
To drive innovation and success, a leader must have complete control over every aspect of their cross-functional team and project. With ClickUp’s Cross-Functional Project by Departments Template, keep track of the tasks to minimize misunderstandings and conflicts between members or milestones.
With custom statuses like Blocked and In Progress, the template gives you a unified interface to track progress across multiple departments or teams. You get a holistic view of the upcoming tasks and hence improve planning and task management.
3. ClickUp Cross-Functional Project Plan Template
ClickUp’s Cross-Functional Project Plan Template eases your workload by helping you track the project deliverables at a glance. Easily add members to collaborate on the project, assign roles and responsibilities, and track the current status of any milestone or task.
Choose from various options to view project status across tasks, including Lists, Gantt charts, or Docs, based on your preference. The template offers an aerial view of the project for better communication between team members. It helps share an understanding of the project plan, which ensures your team meets deadlines.
Optimize Your Cross-Functional Collaboration and Work Efficiency with ClickUp
Acquiring all the necessary skills to lead a cross-functional team may take considerable time and effort. But think of all the benefits it will bring to your organization. That should be motivation enough for you to start on this path.
And ClickUp will always be by your side to make this manageable.
Maximize productivity and achieve your goals with the ClickUp tools. Easily organize and visualize your cross-functional project management needs with the help of dashboards, recurring tasks, custom statuses, views, and more.
Sign up to ClickUp today to start reaping the benefits.
Q1. Why is cross-functional team leadership essential in today’s workplace?
Growing demands and cut-throat competition in today’s workplace have pushed organizations and companies to deliver the best services, products, and customer service, irrespective of the industry. Cross-functional team leadership is critical for harnessing diverse skills, driving innovation, and minimizing potential risks.
Q2. What skills are required for successful cross-functional team leadership?
Some skills one would need to fit well in the successful cross-functional team leadership list are effective communication, problem-solving and decision-making, goal setting, and conflict resolution. Additionally, accountable cross-functional leaders must have empathetic, emotional, and critical thinking abilities to understand their team and ensure everything runs smoothly.
Q3. How can tools like ClickUp enhance cross-functional team leadership?
ClickUp is an all-in-one platform where you can tap into data and touch points from various participating departments. ClickUp’s project management capabilities offer tailored views for cross-functional projects. ClickUp AI generates subtasks, summarizes command threads, and writes updates autonomously, allowing you to accelerate your project plans. ClickUp’s Leadership Meeting Agenda is another great tool to record and discuss crucial data during leadership meetings.