Call log template Blog Feature

10 Free Call Log Templates in Excel & ClickUp

Imagine you just had a phone call with a potential client who expressed interest in your services. Then later, you read an email from another client who had inquiries and wanted more information.

A week goes by, and you’re struggling to recall the details of that conversation. And you endlessly scroll through your inbox, searching for that one email. Talk about frustration! 👀

What if you had a simple, organized way to document every external communication touchpoint? This is where call log templates come in handy. They help you maintain a clear and comprehensive log of your phone calls, emails, and other interactions. 

In this article, we’ll share 10 free and printable call log templates in Excel and ClickUp, so you can streamline your communication, boost your productivity, and ensure no vital information slips through the cracks. Let’s dive in! 🚦

What is a Call Log Template?

A call log template is a customizable document that lets you record and track various forms of communication, such as telephone calls, face-to-face conversations, and emails. While it can be used by anyone, it’s typically used by telemarketers, sales, and customer support teams to track their communications in a structured and organized manner.

Call log templates capture information such as the date and time of the interaction, the caller or sender’s name, their contact details, the purpose of the interaction, and any relevant notes or follow-up actions. This thorough recordkeeping makes it easy to reference past discussions, build stronger client relationships, and stay on top of important tasks and commitments. 🙌

What Makes a Good Call Log Template?

When it comes to recording and managing your external interactions, having a good call log template helps to execute projects and improve communication flows. But what exactly makes a call log template “good”? Let’s explore the key qualities to look out for:

  • Well-structured layout: The template should have a simple and organized layout with clearly labeled sections, allowing you to easily input and find the information you need
  • Extensive data capture: The template should capture relevant details such as contact info, call duration, notes, and any follow-up actions required 
  • User-friendly design: Look for templates that prioritize simplicity, clarity, and smooth navigation. This way, you can focus on tracking your interactions while saving yourself from frustration and wasted time
  • Flexibility and customization: Whether it’s adding extra fields or making adjustments that align with your branding, a good template should give you the freedom and flexibility to customize it to fit your specific needs
  • Convenient access: A good call log template should be easily accessible whenever you need it. Whether it’s on your computer, tablet, or phone, it should be just a click away 

10 Call Log Templates to Use in 2024

Whether you’re looking to track incoming and outgoing calls, client inquiries, or simply keep a record of your conversations, having the right call log template can make all the difference. 

Thankfully, you don’t have to create one from scratch or spend countless hours searching for the right one. We’ve done the work, so you don’t have to! Here’s our curated list of the top 10 call log templates to use this year and beyond! ✨

1. ClickUp Sales Call Log Template

ClickUp Sales Calls Template in Board view
Update the status of each client in the sales pipeline and track overall progress with the ClickUp Sales Calls Template

Does the thought of managing sales calls with a bunch of spreadsheets, scattered sticky notes, and misplaced scripts give you a headache? If so, then this sales call log template is for you.

The ClickUp Sales Calls Template comes in a Folder with everything you need to streamline your sales calls. Inside, you’ll find two lists—the sales call tracker and call scripts. The sales calls tracker lets you capture key client information like name, address, email, website, and sales call type.

There’s also the Calendar view which ensures you never skip a beat. Schedule upcoming sales calls, proposals, and follow-ups seamlessly and receive timely alerts as the deadlines approach. ⏰

Oh, and did we mention the Map view? It gives you a bird’s eye view of how your sales calls span different locations. It’s the perfect tool if you’re looking to optimize territory planning, allocate resources effectively, or identify potential areas for market expansion. 

Now, let’s talk automation, shall we? Every new entry or status change triggers the application of a corresponding script from the call scripts list, eliminating the need to search for scripts manually.

Like all ClickUp templates, this template comes with a user guide and is fully customizable, allowing you to add, edit, or remove features to suit your needs. 🛠️

2. ClickUp Sales Pipeline Template

ClickUp Sales Pipeline Template in List view
Capture new leads, track your sales pipeline, and manage client accounts with the ClickUp Sales Pipeline Template

The ClickUp Sales Pipeline Template is a more comprehensive version of the previous template. You get to manage your sales pipeline and accounts all in one place!

The pipeline management section lets you capture new leads using ClickUp Forms and collect responses right at the top of your sales pipeline. From here, you can move the new leads along the various stages of your pipeline. And if you want to optimize this process, you can switch to the Team view to visualize your team’s work capacity and redistribute workload strategically.

Once a client is won, they’re automatically moved into the account management section where they’re paired with team members in the accounts team. 

The accounts team can group and visualize their current clients by priority (Low, Medium, and High), status (Onboarding, Nurturing, Attention Needed, and Renewed), and engagement (Active, Inactive, and At Risk). This allows them to strategically prioritize their efforts and deliver exceptional service to each client, according to their specific needs. 🤩

And when clients fail to renew their services, they’re once again moved automatically into the past clients section.

But that’s not all! You can use the Doc view to create, share and collaborate in real-time on standard operating procedures (SOPs) with your team. This ensures centralized documentation and seamless knowledge sharing within your business.

Find the right meeting cadence for your team!

3. ClickUp Customer Contact Form Template

ClickUp Customer Contact Form Template in Board view
Centralize and track customer inquiries with the ClickUp Customer Contact Form Template

Juggling customer inquiries from your website, emails, and managing social media platforms can feel like trying to herd cats. The constant back-and-forth, the scattered messages, and the unrelenting effort to stay on track can leave you feeling overwhelmed and exhausted.

Thankfully, the ClickUp Customer Contact Form Template is designed to bring order to this chaos. You’ll have a customer contact form to embed on your website, share via emails, or even promote on social media. 

When a customer fills out the contact form, their details are stored in the Contact Summary List and assigned the status New Request. From here, you can assign the inquiry to a team member and set a due date and priority level. Additionally, you can manage and track the status of each inquiry (New request, In review, Blocked, and Complete) using the Board view.

Use this template to regain control over your customer inquiries. Centralize all the important details on your users, work on resolving issues, improve your quality of service, and boost customer relationship management (CRM). 📈

4. ClickUp Customer Service Escalation Template

ClickUp Customer Service Escalation Template in List view
Manage large volumes of customer inquiries and team workload with the ClickUp Customer Service Escalation Template

If your business receives a high volume of customer inquiries that often require different levels of support, then a simple contact form template may not cut it. 

That’s where the ClickUp Customer Service Escalation Template comes in. At its core is a fully customizable log form that allows your clients to raise their issues and concerns. 

Their responses are automatically captured as tickets in the Tier 1 Level. You can resolve issues at this level or escalate them to Tier 2 to engage a dedicated customer support team. For more complex issues, Tier 3 allows you to involve the product, developer, or engineering teams, ensuring future updates address these concerns. 

Once issues are resolved, they can be archived in the Closed Tickets List for future reference. By enabling automations, you can streamline the movement of inquiries across different tier escalations, ensuring a smooth and efficient workflow.

To effectively manage your team’s workload, the template has a Team Capacity view. With a quick glance, you can identify which team members might require assistance and who can handle customer tickets, allowing you to balance the workload efficiently.

Crafting customer responses can be time-consuming, but with the Canned Responses feature, you can save yourself the stress. The template includes 11 pre-written email templates to cover various scenarios, from addressing a frustrated customer or notifying them about a resolved ticket. These templates will save you valuable time and ensure consistent and professional communication with your customers.

No customer inquiry is too small or too big, and regardless of volume, this template will help you keep your head above water and offer exceptional and personalized service to each of your customers.

5. ClickUp Customer Service Management Template

ClickUp Customer Service Management Template in List view
Use filters to view high-priority tasks at a glance in the ClickUp Customer Service Management Template

With the ClickUp Customer Service Management Template, you get the best of both worlds: The simplicity of the contact form template and some advanced features of the service escalation template.

Similar to the previous templates, this template also has a customizable form for capturing customer inquiries and storing them in a central space. What sets it apart is the variety of views it offers for effective management. You can quickly navigate through related inquiries by switching to the Categories view.

This template introduces a unique variation of the Board view, featuring a special “Assigned to Me” filter. When team members switch to this view, they’ll only see the tasks assigned to them in the workflow, eliminating distractions and allowing for focused work.

Additionally, the automation setup tracks the due dates assigned to each ticket and prompts the assigned team member to take necessary actions for resolving the ticket. This ensures timely follow-up and proactive handling of customer inquiries. 

Use this template to enhance organization, improve tracking capabilities, and promote team collaboration.

6. ClickUp Client Discovery Template

ClickUp Client Discovery Template Doc
Streamline your qualification process and impress potential clients with the ClickUp Client Discovery Template 

When using any of the sales pipeline templates, one crucial step is qualifying new leads who have filled out a form or expressed interest. This qualification process often involves a call with the customer. 

But what exactly should you say? How do you ensure you don’t miss anything? And how do you remember it all later? Well, you don’t have to worry. The ClickUp Client Discovery Template addresses these worries and streamlines your qualification process. 

Say goodbye to awkward silences because this template has a call script that tells you exactly what to say, word for word. This is supplemented by a question bank which helps you get to know your potential customer better: What they need, what motivates them, what’s holding them back, and how they make decisions. Plus, you can duplicate the discovery call section for each lead and take notes during your calls. 

Use this template as a starting point to impress your leads, and never forget a thing. Since it’s built into ClickUp Docs, you can continuously update it based on what works and what doesn’t and customize the structure based on your preferences or company guidelines.

7. ClickUp Conversation Log Template

ClickUp Conversation Log Template
Track shift information, team members in charge, and call details in the ClickUp Conversation Log Template

The ClickUp Conversation Log Template complements the client discovery template by serving as a record-keeping tool for all your calls.

As you engage in qualifying conversations using the client discovery template, you can use the conversation log template to capture key details about each call. These details include the time of the call, the person you spoke to, their phone number, the duration of the call, actions to be completed, and key notes from the conversation.

By leveraging both templates within ClickUp, you can seamlessly transition from using the Client Discovery Template during a call to filling out the Conversation Log Template afterward.

As a result, you can ensure that you have detailed and accurate records for future reference and follow-up actions.

8. Excel Client Call Log Template by Template Lab

Excel Call Log Template by Template Lab
via Template Lab

This Excel Client Call Log Template is a simple call log tracker that focuses on keeping your call-related information with clients. 

With this Excel template, you can easily track and organize essential client call details—date, start and end times, total time, client name, contact number, action item, and notes.

Additionally, this worksheet lets you leverage Excel’s functions and features for further analysis and sales reporting. You can perform data calculations and create charts from your call log data—enabling you to make informed decisions and optimize your communication strategies.

9. Docs Media Phone Log Template by Template.Net

Docs Media Call Log Template by Template.Net
via Template.Net

While call log templates are designed for tracking client interactions, this Docs Media Call Log Template from Template.Net is specifically tailored for tracking and organizing media-related communications.

You can download and edit this document in various formats, such as Google Docs, Google Sheets, Microsoft Word, Microsoft Excel, and PDF. It helps you manage interactions with contacts such as journalists and media outlets. The template includes fields to capture information like reporter, media outlet, telephone number, email, date and time called, nature of the call, and comments.

This log sheet ensures all your media interactions are documented and organized. It also contributes to refining your media engagement tactics, improving relationships with media contacts, and optimizing your media outreach campaigns.

10. Word Daily Call Log Template by Template.Net

Word Daily Phone Call Log Template by Template.Net
via Template.Net

This Daily Call Log Template is a general-purpose sheet template that can be used to track and record any type of incoming calls and outgoing calls.

The call logs include fields for date and time, telephone number, contact person, purpose, call duration, and whether the call’s objective was met or not. Use this contact log template to stay organized, track number of calls, and analyze call metrics.

Streamline Your Conversations With Free Call Log Templates

With these 10 free and printable call log templates in Excel and ClickUp, you have the power to streamline your communication and stay organized like never before. Imagine the peace of mind of knowing that you have a central hub to store and retrieve all your call records. 🌻

Whether you’re part of a customer support or sales team, a telemarketer, a call center or small business owner, or someone who wants to stay organized, these phone call log templates are a game-changer. Download a free ClickUp template, customize it to your liking, and start documenting your conversations and interactions with ease!

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