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Zoom vs Webex: 2020 Review (Features, Pricing)

Zoom vs Webex: 2020 Review (Features, Pricing)

Trying to choose between Zoom and Webex for your business?

As remote working becomes more widespread, a robust video conferencing tool is indispensable for most teams.       

But with tons of such tools available, where do you start looking for the one that fits your needs?

We think that comparing two leaders of the videoconferencing market – Zoom and Webex, are a good place to start. 

And with help from the cast of the show ‘IT Crowd’, you should be able to make the right choice soon enough. 

In this article, we’ll do a Zoom Webex comparison to help you decide which of these two video conferencing apps suits you best. We’ll also cover how to use video conferencing to manage your projects as you work remotely

This Zoom Webex Review Contains:

(Click on the links below to jump to a specific section)

Let’s get started!

What Is Zoom?

Wait… why are we starting with “what is Zoom?”

If there’s one thing the IT department is known for, it’s their thoroughness. 

You know how serious Jen, the IT head, is about that!

(That’s “I’m a nerd,” for those of us who don’t know German.)

That’s why we’re starting off with understanding both video conferencing services before we begin comparing them. 

But if you want to jump to the comparison section right away, just click here

For everyone else, let’s go!

So what is Zoom anyway?

From long-distance work calls to group hangs in COVID times, Zoom’s user-friendly features have made it a popular video conferencing tool for all kinds of users. 

Founded by the current Zoom CEO Eric Yuan in 2011, Zoom’s user base was around 10 million in December 2019! During the 2020 pandemic, usage “zoomed” to new levels, with more than 300 million daily meeting participants in April 2020!  

Yup. 

Makes our IT team think: “what’s responsible for Zoom’s unprecedented growth?” 

Here’s a look at some of its stand out features that have made it so popular.

A. Zoom Meetings & Chat

The Zoom app offers its users a comfortable video conferencing platform with this flagship video calling feature. 

On a Zoom call, you can add up to 1,000 video participants and simultaneously view up to 49 of them on your screen! 

During the online meeting, you can also:

  • Use the document and screen sharing feature for quick collaboration
  • Turn on ‘record’ to allow Zoom to live transcribe your video meeting 
  • Add a virtual background (you can keep an image of your favorite TV show, like IT Crowd as your call background!)  
  • Conduct polls or Q&A sessions
  • Raise your hand virtually
  • Conduct a meeting within a meeting with the ‘breakout roomsfeature

Zoom’s HD video and audio quality will also enhance your video conferencing experience, helping you get to know your team better, like Reynholm Industries’ boss, Douglas.

Additionally, Zoom’s been strengthening its privacy and security features to protect you against uninvited guests. For example, meeting hosts can fully secure the meeting with passwords and two-factor authentication

B. Zoom Rooms

Zoom’s video conferencing features are super useful when you’re working from home.

But that’s not all Zoom has to offer!

The Zoom Rooms feature helps you conduct virtual meetings when you get back to working from an office. 

Zoom Rooms is Zoom’s software support for your company conference rooms. 

It’s especially useful when you and your team are in the company’s conference room, trying to connect with a group of people outside the room — all at once. 

But unlike the basement at the Reynholm Industries office, Zoom Rooms lets you:

  • Use existing conference room systems such as Polycom, Cisco, or Lifesize equipment for additional support
  • Connect with other Zoom Rooms or Zoom users through their desktop or phone app
  • Share multiple screens on call
  • Join meetings and share files with one-touch
  • Operate on a wireless system
  • Use interactive online whiteboards that can be shared with the whole team during calls
  • Manage all Zoom Rooms from a single dashboard

Note: This enterprise-facing feature comes at a $49/month subscription fee per room with a 30-day free trial. 

Zoom is available on: 

  • Mobile device: Android and iOS
  • Desktop: Web, Windows, and Mac

What Is Webex?

If the Zoom app is the wonder kid of the video conferencing world, Cisco’s Webex is the granddaddy. 

Founded in 1995, Webex was bought by Cisco in 2007 to include it in Cisco’s extensive video conferencing and productivity collaboration suite. 

In March 2020, Cisco CEO Chuck Robbins stated that the platform had recorded 5.5 billion meeting minutes!

And we’re sure Jen probably contributed to that number a fair bit!

Wondering what sets Cisco Webex apart from the rest? 

Here are its two key features:

A. Webex Meetings

Cisco’s Webex offers all the usual features in a videoconferencing app such as screen sharing, HD audio and video, recording features, and more! 

Alongside the regular video conferencing features, Cisco Webex also lets you:

  • Add 10,000 people per conference call and watch 25 video feeds on your screen at a time
  • Choose how many video feeds you want to continue watching 
  • Use the screen sharing feature for detailed explanations 
  • Go over ‘People insights’ to read about a person’s history with the company, role, and other public information 
  • Receive transcribed notes of the meeting via email
  • Record meetings with a single click and find them under Webex Recordings on your Webex site (you can also store them locally)

B. Webex Training

While traditional video conferencing is perfectly capable of handling small-scale department-level training, Cisco’s Webex lets you take your sessions to the next level. 

Webex Training is meant for serious trainers and educators who work with class sizes of up to 1000 people at a time. 

You get a host of intuitive features, like:

  • The choice between live and pre-recorded on-demand sessions
  • Automated grading to simplify your test correction process
  • e-Commerce functionality such as payment checkouts to monetize your training
  • Support for 13 languages like Spanish, French, Japanese and Turkish

Additionally, trainers can leverage Cisco’s industry expertise with Webex Training’s wide range of support resources. 

Who knows, maybe it can help ace IT engineer Moss with his spelling someday!

Cisco Webex is available on: 

  • Mobile device: Android and iOS
  • Desktop: Web, Windows, and Mac

Zoom vs. Webex: 5 Differences To Help You Decide Which One’s Best For You

Sure, Webex and Zoom offer some obvious advantages over alternatives like Google Meet (previously known as Google Hangout) and Microsoft Teams

But other than that, they both seem pretty similar, right?

Nope, they have their differences! 

Wondering what those are?

Our IT geeks will help you spot the differences between the two and help you determine which video conferencing tool to pick!

So grab that coffee and tag along with Moss and his team!

 

Difference #1: Starting a call

When it comes to user-friendliness, both Zoom and Cisco take different routes: 

A. Zoom

Anyone can join a Zoom meeting with a single link — you don’t have to create an account. 

This is best for those who want to connect with individuals across companies (without using a shared collaboration platform) or need to make a last-minute video call

B. Webex

As opposed to Zoom, Webex can be a hassle when you want to jump in on a quick meeting. 

To join a Webex call, you need to:

  • Create a Webex account
  • Verify it via email
  • And finally, sign in to attend a meeting 

This can upset people like Jen sometimes.

Difference #2: Hosting events

Online video meetings aren’t the only use for video conferencing software, right?

What about the group training, learning sessions, or community outreach programs that you’ve had to postpone due to the lockdown? 

Is canceling all of them an option? 

Well, you know how the IT department’s resident goth, Richmond, feels about that: 

Luckily, both Zoom and Webex boast some impressive features for hosting events: 

A. Zoom

If you want a hassle-free, no-frills webinar, go for Zoom. 

You can:

  • Add up to 10,000 people as viewers
  • Label up to 100 people out of them as panelists
  • Choose between a live or on-demand webinar
  • Direct the webinar with host controls like mute/unmute participants, promote them to panelists and more

Once the event is over, Zoom gives you reports on event registrants, attendees, and more for detailed analysis and follow-ups.

Whether you’re having your monthly project training over a video conference or taking your department’s training program online, Zoom Webinars is the perfect tool for you. 

B. Webex

A Webex webinar lets you add up to 100,000 people and get additional support like:

  • Marketing your event with a custom site for registrations, customized invitations, and automated reminders
  • A Webex-certified producer to offer real-time technical support and advice on best practices
  • A virtual practice room for panelists to polish their act

If hosting larger than life, immersive online experiences are your style — Cisco Webex is the platform for you!

We’re pretty sure Moss would’ve loved using Cisco Webex since he loves making a grand entrance:

 

Difference #3: Security

No review of video conferencing products is complete without a detailed look at their security policies.

A. Zoom

While Zoom did face some security backlashes, it has been quick to roll out features addressing them. In fact, at the start of April 2020, Zoom froze all new updates for 90 days to address concerns around its security

It now has several new security features, such as:

  • Data encryption (although not end-to-end yet)
  • Two-factor authentication for those who want to enable it
  • Visual alerts for when any attendee is recording the call
  • Waiting rooms that can be enforced by admins at account or call levels
  • Host controls for file or screen sharing, and putting attendees on hold

B. Webex

While Webex has been a long time favorite of healthcare and financial industries (where privacy and security are super important), it’s not been without some issues of its own — as mentioned on the ‘known issues’ page of their website. 

However, Cisco is continually addressing and fixing these concerns with features such as:

  • Optional end to end encryption for every video conference
  • Flexible password management abilities that can be enforced differently by each admin
  • Permissions for hosts and admins to grant and revoke access from any attendee
  • Physically secured data centers 

Overall, both Zoom and Cisco Webex offer reasonable assurances for their users’ security.

But neither can save Moss from himself!

(For Moss, you need something even more advanced than Zoom Webex.)

Difference #4: Integrations

If you’re already working on a company-wide tool that manages your workflows, it makes sense to find a video conferencing tool that integrates with it. 

Why?

An integration feature in your video conferencing tool will save your team the effort of toggling between too many windows. 

We know how that exhausts our favorite team leader, Jen: 

Both Zoom and Webex integrate with some common collaboration tools and cloud storage platforms like Google Drive, Google Calendar, and Microsoft OneDrive.

However, there are also other integrations that are unique to each video conferencing platform: 

A. Zoom

  • ClickUp
  • Marketa
  • Eloqua
  • Workplace by Facebook
  • Salesforce
  • Skype (join a meeting for a Skype for Business client)
  • Microsoft Outlook
  • Hipchat
  • Appointlet
  • Dropbox
  • Panopto

B. Webex

  • Slack
  • Microsoft Teams
  • Box
  • Jira
  • Trello
  • Salesforce
  • Sharepoint

Both Zoom and Cisco Webex offer integration options for a wide range of collaboration and productivity apps. However, Zoom accounts cover platforms that serve a diversity of business functions — making it the more adaptable option. 

Difference #5: Pricing

We have no doubt that Moss and Roy know enough about tech.

But when it comes to making a purchase, Jen takes the call. 

So here’s a quick breakdown of the paid plans for both web conferencing apps.  

Note: Both services charge per ‘host’ — the one who creates a meeting and invites others; not to be confused with an ‘attendee’ — who can only attend a meeting

A. Zoom 

The Zoom app is available in four pricing plans:

  • Basic (free plan): supports up to 100 participants + unlimited one-on-one video chat; but a 40-min limit on any call involving more than two people
  • Pro ($14.99/host per month): offers all “Basic plan” features but meeting duration limit is 24hrs + reporting and admin control features
  • Business ($19.99/host per month): offers all “Pro plan” features but supports up to 300 participants + admin dashboard + vanity URL + cloud recording transcripts
  • Enterprise ($19.99/host per month): includes “Business plan” features + support for up to 1000 participants + dedicated customer success manager and unlimited cloud storage 

 B. Webex

Cisco Webex is available in five plans:

  • Webex free plan: offers a personal meeting room + host up to 200 participants + unlimited video calls
  • Starter ($13.50/host per month): includes “Free plan” features + host up to 50 participants + 5 GB cloud storage space + 1-9 host licenses
  • Plus ($17.95/host per month): includes “Starter plan” features + add up to 100 participants + 1-50 host licenses + 24/7 customer support 
  • Business ($26.95/host per month): offers “Plus plan” features + support for up to 200 participants + 5-100 host licenses + 10 GB cloud storage space
  • Enterprise (price on demand): offers “Business plan” features + add up to 1000 participants + support for large online video meetings and events

For each platform, you can use the free plan long enough to make sure that the quality of the video conference suits your needs. 

How To Use Video Conferencing To Manage Your Projects Efficiently

We get it.

It can be frustrating to work remotely, and Moss and Roy can testify to that. 

But when you’re working from home, a video call is the only way to really connect with your team. 

But video conferencing can barely fulfill all your project needs, right?

To execute your project successfully, you also need an ace productivity and project management tool like ClickUp

But what’s ClickUp?

ClickUp is the world’s leading project management tool that’s used by 100,000+ teams from startups to tech giants like Google, Netflix, Nike, and Airbnb to manage their projects easily. 

From planning projects to tracking your remote team’s performance, it’s the only tool you need for project management!

And we’re pretty sure the tech wizards of Reynholm Industries would have loved every ClickUp feature

Right, guys?

Here’s how you can use ClickUp and your video conferencing tool for seamless project management:

Step 1: Integrate your video conferencing software with ClickUp

Remember how integrations streamline your workflows?

If you’re using Zoom for video calling, you can integrate with ClickUp to collaborate with your team over your desktop or mobile device

Just follow these 3 simple steps to host a Zoom video conference from your ClickUp platform:

A. Enable the Zoom ClickApp

Here are the steps to enable your Zoom ClickApp:

  • Open the Workspace settings (you should be an Owner or Admin for this)
  • Select ClickApps
  • Find the Zoom ClickApp and toggle it on
  • Enable it for all required Spaces
  • Once you’ve enabled it, a Zoom icon will pop up on the top of each ClickUp task — you can now start online video meetings instantly (you can also use the /zoom command to do this!)

B. Connect your Zoom account in ClickUp

Follow these steps to connect your Zoom account:

  • Go to the Zoom integration under the “My Apps” section in your settings
  • Hit “Connect”
  • Log in to your Zoom account
  • Accept the ClickUp app request to integrate it with your Zoom account

C. Start a Zoom meeting in ClickUp

Here are the steps to start a Zoom meeting within ClickUp quickly:

  • Open any task
  • Hit the Zoom icon in the task section (or use the /zoom command)
  • Link your Zoom account in the pop-out
  • Join the meeting instantly

Step 2: Use video calls to plan your project goals

You know how Douglas feels about, well, working…

With his attitude, it would be difficult to run a tight ship.

Thankfully, Jen is a better manager who could use her video tool to regularly inaugurate a project with an all-hands video call

This video meeting is crucial to:

  • Set goals and define deliverables
  • Assess and assign resource needs for each deliverable
  • Calculate and commit to deadlines
  • Distribute responsibilities among the team members 

Here’s how ClickUp will help her out here with intuitive features such as:

  • Goals: break down your project Goal into smaller quantifiable Targets making it easier for your team to tackle
  • Custom Statuses: create customized task statuses that reflect your project needs accurately 
  • Screen Recording: use Clip (ClickUp’s inbuilt screen recorder) to record your screen and share with your team for better explanations
  • Assignees: assign as many team members as you’d like for any task 
  • Due Dates: set deadlines for tasks easily

These features are super handy to track daily project progress in Agile or Scrum teams.

With ClickUp on her side, what does Jen’s team think about her organization skills?

Step 3: Check-in with your team with regular video calls

Plan in hand, deadlines set, your team is about to become blissfully busy. 

Well, let’s change ‘blissfully’ to ‘frantically’!

It’s easy to lose track of time with so many tasks clogging up your to-do list. 

You can interrupt this breakneck pace with a check-in video meeting

It’ll give you the time and space for course correction and necessary skilling up. 

While this practice is one of the pillars of the Agile or Scrum methodology, other teams can benefit from it too. 

Here are some ClickUp features that can help you check in with your team:

Step 4: Review your project in a final video call

You know how Roy and Moss love to (pretend) analyze every game, right?

A project review sort of resembles these post-match analysis sessions. 

Except, Moss can’t bluff his way out of this one!

Once your project is complete, you need to get on a video conference with your team to discuss:

  • If the project requirements were met suitably
  • What troubles the team faced during the process
  • What improvements must be made in the next project

Having such discussions will help improve your work processes — which, in turn, boosts your team’s productivity in future projects.

Conclusion

Choosing the right videoconferencing software is now super essential for most businesses. 

And between Zoom and Webex, there’s no clear winner — each video conferencing app is perfect for specific needs. 

If you’re an SMB, Zoom is the right one for you. 

However, if you want to have large corporate video conferences, then go for Cisco Webex.

But just having the right video conferencing solution isn’t going to make you a project whizz.

You also need a dedicated project management tool like ClickUp!

From tracking your project goals to having quick Zoom calls, ClickUp can handle whatever challenge you throw its way. 

Sign up for ClickUp today and have productive project management meetings that make your team go: 

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