Sometimes, even the most well-developed product struggles to retain its users. A major reason behind this is the lack of customer training and education.
Businesses need to continuously educate their customers on their products’ benefits and how to derive the most value from them. When users are provided with educational content and other resources, their customer experience can improve significantly, helping them realize your product’s full potential.
Customer training software can help you achieve these user education goals faster.
With the right customer training software, setting up product tours, tutorials, training video software, and online courses becomes a breeze.
10 Best Customer Training Software in 2024
Summarize this article for me pleaseWhat Should You Look for in Customer Training Software?
There are several customer training software options to choose from, each with its own unique feature set. However, only a few have the combination of features that can deliver a quality customer training program.
Let’s take a look:
- Scalability and flexibility: Choose a customer training software that can grow with your business needs and expanding user base. It must be flexible enough to accommodate the changes regardless of the number of users and the complexity of your needs
- Integration capabilities: The software must function seamlessly with your project management, CRM, collaboration, and productivity software. The option to integrate with a wide range of software helps make the tool more useable
- Interface and user experience: The training software must have a user-friendly interface, both for you as well as for your users, which will simplify the learning process
- Reporting and analytics: Choose software with a data-driven approach and robust reporting capabilities to understand the impact of your training programs
- Customization and branding: Choose software that can be customized enough to make the content, appearance, and layout align with your branding, which will promote user recognition and loyalty
- Implementation support: Opt for software that provides technical assistance and customer support throughout the implementation process
Summarize this article for me pleaseThe 10 Best Customer Training Software to Use in 2024
We have hand-picked customer training software that has showcased proven results for numerous brands across the globe. Here are the top 10.
1. ClickUp
ClickUp is as capable a CRM suite as a comprehensive project management platform. Customer training won’t get you anywhere unless you know your relationship with them.
With several CRM-specific views, functions, and templates on ClickUp, you can see all client relationships at a glance.
ClickUp CRM
ClickUp’s CRM Project Management Software and CRM templates simplify customer management and, thereby, customer training. The platform’s intuitive design allows for easy tracking of customer interactions and progress, ensuring that every customer receives personalized attention and support.
ClickUp Sales
With ClickUp Sales Project Management, you have a comprehensive platform that covers the entire customer lifecycle—from order management to sales enablement and customer engagement. The platform’s robust analytics capabilities allow you to not just view but also analyze customer data for deeper insights.
ClickUp’s Dashboard is equipped with over 50 widgets, providing valuable data points like average deal size and customer lifetime value. These are crucial for tailoring training programs to meet customer needs and drive sales growth.
ClickUp Clips
ClickUp Clips—the platform’s native screen recording and video-based communication tool—has the power to foster loyalty and customer delight. It’s an excellent tool for onboarding new customers, conducting project demos, and sharing updates with screen recordings—all on a single platform.
ClickUp Emails can complete your customer training workflow. The email management tool enhances communication with your customers, with its unified hub for sending onboarding materials, customer updates, and more.
ClickUp best features
- Visualize and manage customer information with flexible ClickUp Views and ClickUp CRM
- Centralize your customer database in one place
- Simplify workflows by setting up ClickUp Automations, which can reduce manual work, such as scheduling and reminders for training sessions, when your customer base grows
- Integrate with apps such as Zoom, Slack, Dropbox, and Vimeo with ClickUp Integrations
ClickUp limitations
- There is a slight learning curve for new users
ClickUp pricing
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Contact for pricing
- ClickUp Brain: Add to any paid plan for $5 per member per Workspace per month
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.7/5 (4,000+ reviews)
2. Skilljar
Skilljar provides a personalized learning management system (LMS) for customer training. This purpose-built customer success tool transforms customer education from a cost-intensive process to a strategic asset.
With this customer training software, you will have all the necessary tools to onboard, engage, and retain customers, regardless of the scale of your business.
It isn’t just customer education; you can also track learner progress and evaluate your content with the reporting and analysis features. Skilljar authoring tools support different content types to accommodate all learning styles.
Skilljar best features
- Capture and analyze actionable data and insights on customers to monitor training progress
- Design audience-specific portals to forge tailored learning journeys
- Tailor data visibility to showcase the information you need at a single glance
- Implement an enterprise data connector to link learning insights with business intelligence tools
- Coordinate and administer both live and virtual training sessions, including streamlining registration processes
- Integrate with HubSpot, Zendesk, YouTube, and Salesforce
Skilljar limitations
- No automated reports; The platform provides only basic analytical features if not combined with other tools
Skilljar pricing
- Custom pricing
Skilljar ratings and reviews
- G2: 4.6/5 (200+ reviews)
- Capterra: 4.6/5 (30+ reviews)
3. iSpring Learn
With iSpring Learn, you can reliably onboard, upskill, and certify customers. The iSpring Learn application makes training easily accessible from just about any device.
You can also integrate the customer retention software directly on your premises to facilitate seamless integration with your current setup without hosting on the cloud.
When iSpring Learn is combined with iSpring Suite, you get a powerful duo of LMS+Authoring tools to create your eLearning ecosystem. You can also create courses from the course library to empower sales managers and customer success managers through the customer training journey.
iSpring Learn best features
- Learn on the go with the iSpring Learn application for online and offline usage
- Guarantee 100% data security and provide dedicated cloud storage to centralize all data management
- Offer ready-made courses to enhance and support customer training initiatives
- Deliver training reports and analytics to evaluate and measure performance effectively
iSpring Learn limitations
- Comparatively expensive than other software
iSpring Learn pricing
- iSpring Suite: $770 per author per year
- iSpring Suite Max: $970 per author per year
- iSpring Suite Premium: $1,970 per author per year
iSpring Learn ratings and reviews
- G2: 4.5/5 (70+ reviews)
- Capterra: 4.7/5 (140+ reviews)
4. Adobe Learning Manager
With Adobe Learning Manager, you can curate enjoyable learning experiences. It is a one-stop scalable platform to cover customer engagement, sales, and building employee skills.
The platform allows learners to learn whenever and wherever they want. Its gamification and customization features help you create a unique experience for the learners to keep them hooked: The personalized dashboard lets them track their progress and get course recommendations.
Adobe Learning Manager’s best features
- Incorporate the client collaboration software into your current workflow with API suites and custom connectors
- Lead users through a user-friendly interface with engaging search and browsing capabilities
- Customize a user dashboard to display completed courses, badges, and achieved milestones at a glance
- Cultivate a community of learning and idea refinement with dedicated discussion boards
Adobe Learning Manager limitations
- The software has limited commercial training, and there is no internal communication possible through the software
Adobe Learning Manager pricing
- Custom pricing
Adobe Learning Manager ratings and reviews
- G2: 4/5 (300+ reviews)
- Capterra: 4.3/5 (600+ reviews)
5. Litmos
Litmos provides a one-stop solution for the educational requirements of different departments, including sales, support, operations, customers, and employees. It combines virtual classrooms, mobile learning, and social learning on a single platform.
The software supports web-based and instructor-led training sessions, enabling collaboration, authoring, and global distribution.
Exciting features such as leaderboards, custom branding, and UI distinguish it from other customer training LMS.
Litmos best features
- Craft dynamic Sharable Content Object Reference Model (SCORM) designs with built-in content authoring tools to support both new and advanced learners
- Monitor and analyze learning modules with tracking and reporting features to understand their impact
- Incorporate gamification to boost learner engagement, motivate participation, and encourage friendly competition
- Design custom UI learning experiences and dashboards to reflect your brand’s theme seamlessly
Litmos limitations
- There is a slight learning curve for new customers and employees
- Cannot link courses together or send the course within the software
Litmos pricing
- Foundational Suite: Custom pricing
- Premier Suite: Custom pricing
- Platinum Suite: Custom pricing
Litmos ratings and reviews
- G2: 4.2/5 (500+ reviews)
- Capterra: 4.2/5 (270+ reviews)
6. SkyPrep
Claiming to be ‘The LMS without the Mess,’ SkyPrep is a smart online training software that automates learning and facilitates customer training. It provides relevant learning tools to help you prevent customer churn.
The tool features customizable branding and numerous third-party integrations to simplify and enhance customer education. The software is equipped with every feature you need for ongoing educational support for customers.
SkyPrep best features
- Facilitate the learning process with an intuitive interface for your customers
- Ensure enterprise-grade security to protect and maintain your business data securely backed up at all times
- Use reporting and analytics to amplify the impact of your learning models
- Accelerate user management to eliminate duplicate data entries and enhance management efficiency through automation
SkyPrep limitations
- The analytics and reporting features are limited and need some work to get the desired insights
SkyPrep pricing
- Free: 14 days’ trial
- Lite: Custom pricing
- Premium: Custom pricing
- Enterprise Learning Suite: Custom pricing
SkyPrep ratings and reviews
- G2: 4.6/5 (70+ reviews)
- Capterra: 4.8/5 (140+ reviews)
7. Intellum
Intellum is an innovative solution for customer education: create, present, manage, track, and improve your courses. The platform takes a step-by-step approach to teaching customers. Begin by creating clearly defined goals for your business and following them by setting up the content strategy.
Continuous learning is the theme here. You can create customized content based on the user’s past activity, history, and persona. Finally, measure, improve, and repeat the process.
Intellum best features
- Deliver world-class consulting by collaborating with the industry’s top education practitioners
- Manage and optimize publishing with an enhanced CMS for greater control and efficiency
- Sync your courses with live events and virtual meetings for a comprehensive learning experience
- Simplify the certification process by organizing content and assembling it into strategic collections
Intellum limitations
- Reporting and analytics are not very effective
Intellum pricing
- Custom pricing
Intellum ratings and reviews
- G2: 4.4/5 (40+ reviews)
- Capterra: Not enough reviews
8. eFront Learning
eFront Learning is a platform that allows you to customize the look and feel of your training modules with labels and brand colors.
With the eFront Learning mobile app, you can also deliver on-the-go training and answer customer queries as and when they arise. This software also simplifies plotting learning paths and creating learning trajectories.
eFront Learning’s best features
- Use intelligent reporting to track progress and enhance learning outcomes with detailed reports and course completion surveys
- Customize portal localization by offering a selection from over 20 languages to accommodate diverse user preferences
- Integrate with third-party apps such as Salesforce, Zapier, and Zendesk
eFront Learning limitations
- The interface is difficult to navigate
eFront Learning pricing
- Registered: Starts from $1,200/month (1000 registered users)
- Active: Starts from $2,000/month (150 concurrent users)
- On-premises: Custom pricing
eFront Learning ratings and reviews
- G2: 4.5/5 (20+ reviews)
- Capterra: 4.6/5 (40+ reviews)
9. LearnUpon
Using a single software, the LearnUpon hub lets you perform multiple actions, from onboarding to customer education. This scalable customer training software can go from training one customer to thousands at once.
LearnUpon’s simple and engaging learning experience makes training seamless for its customers. It also enables AI-powered learning to generate learning content and courses faster. You can even have interactive bots in courses to guide users through their learning journey.
LearnUpon best features
- Provides a comprehensive catalog of courses for customers to choose from and learn everything about your products and services
- Personalize and configure the platform to match your brand
- Automate repetitive user management tasks like assigning seats and roles
- Leverage analytics and reports to refine and elevate your strategies for continuous improvement
LearnUpon limitations
- Customizations and scalability are limited
LearnUpon pricing
- Essential: Custom pricing
- Premium: Custom pricing
- Enterprise: Custom pricing
LearnUpon ratings and reviews
- G2: 4.8/5 (90+ reviews)
- Capterra: 4.7/5 (2,000+ reviews)
10. WorkRamp
Turn your customers into brand advocates with WorkRamp. It is a scalable customer education platform focused on delivering learner-centric experiences.
WorkRamp allows you to build customer communities by combining live and virtual training sessions, promoting peer-to-peer learning, and creating a customer-led academy.
A key differentiating feature of WorkRamp is its partner training LMS. If you’re expanding and integrating your products with other market players, WorkRamp can provide additional support by integrating your learning resources.
WorkRamp best features
- Design and orchestrate learning experiences with easy-to-use course authoring tools
- Engage learners with interactive and tailored training modules
- Encourage peer-to-peer learning through communities
WorkRamp limitations
- There are different portals for different types of learners, which makes it a little confusing
WorkRamp pricing
- Custom pricing
WorkRamp ratings and reviews
- G2: 4.4/5 (500+ reviews)
- Capterra: 4.6/5 (40+ reviews)
Summarize this article for me pleaseIncrease Business Engagement with the Right Customer Training Software
You need a tool that provides customer training software with customer profile templates to retain customers’ attention, provide impactful product demos, and increase engagement.
With the right software, you can provide value to your customers and transform them into loyal customers.
If you’re still unsure, we suggest ClickUp. It’s an all-in-one solution to your customer training software needs. Take control of your end-to-end customer lifecycle from sales to renewals with ClickUp’s comprehensive CRM capabilities and templates.
Sign up for ClickUp and try out its CRM features for free!
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