10 IT Automation Software to Automate IT Processes in 2024

10 IT Automation Software to Streamline IT Processes in 2024

In 2024, IT automation software continues to revolutionize how organizations operate.

With organizations worldwide focusing on operational efficiency and digital transformation for significant cost savings,  the emphasis on leveraging intelligent automation tools to streamline business processes is more critical than ever. 

Discovering the right tools for workload automation is key for IT teams and professionals eager to transform manual tasks into automated processes. This guide explores the top 10 IT automation software designed to elevate productivity across every business process.

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What Should You Look for In IT Automation Software?

Selecting the right IT automation software goes beyond mere ease of use; it’s about empowering your team to accomplish more with less. Here’s what you should focus on:

  • Robotic process automation (RPA): Look for an automation platform supporting RPA to automate repetitive or rule-based tasks. It is like a digital assistant that can mimic human actions on a computer, like data entry or form-filling 
  • Workflow automation: Ensure that the IT automation tool you choose can automate entire workflows. This is essential for streamlining business processes and managing tasks efficiently without manual intervention
  • Configuration and patch management: Prioritize IT automation software that ensures your systems are up-to-date and secure by automating the deployment of patches and configuration changes
  • Asset and endpoint management: Ensure that the workload automation software can help you keep track of all your IT assets and endpoints so they’re efficiently managed and secured
  • Task and workload automation: ShortlistIT automation tools that canautomate repetitive tasks and optimize resource utilization, enabling you to handle heavy workloads with ease
  • Business process automation: We recommend that you also consider the software’s ability to automate your core business processes for increased efficiency and effectiveness
  • Machine learning and AI capabilities: Aim to find an IT automation software that incorporates AI to predict outcomes and make intelligent decisions
  • Integration capabilities: Your chosen task automation software should integrate seamlessly with existing systems and support automation across multiple platforms
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The 10 Best IT Automation Software to Use in 2024

Among the myriad of options available, certain tools have distinguished themselves as indispensable allies for IT professionals. Here’s a closer look at the top 10 tools that have garnered attention for their robust automation capabilities.

1. ClickUp

Transform your operations with ClickUp’s all-in-one solution for IT and PMO, which facilitates efficient management of routine tasks and remote monitoring and management of complex projects. It empowers IT teams to manage workflows, task assignments, and updates through a user-friendly interface, ensuring that projects move forward smoothly and efficiently.

With the ability to monitor workflows, specify events and set precise conditions that trigger automation, ClickUp enables IT teams to create customized workflows that automatically adjust to the project’s needs. You can also get started quickly using its custom IT templates, including workflow templates designed to manage IT projects and tasks.

Moreover, you can enhance your IT workflows by integrating ClickUp with over 1,000 external apps, bringing all your tools into a single, cohesive platform.

ClickUp’s AI-powered AI Project Manager saves you time and effort by automatically creating progress reports and project updates, automating recurring tasks, and generating tasks and sub-tasks (and task descriptions) based on action items from standups, among other things. 

With its advanced features, this workflow automation software automatically handles scheduling, task distribution, status updates, assignments, and priority changes. This process automation manager decreases the time and resources spent on IT management and ensures tasks and other assignments are created and managed with precision and efficiency.

ClickUp best features

  • Pick from over 100 pre-built ClickUp Automations, allowing for the automation of tasks, statuses, assignments, and much more, explicitly tailored to streamline IT operations
ClickUp 3.0 Managing Automations list
Manage your automation list from a single platform in ClickUp
  • Leverage ClickUp Brain to find information instantly across your tasks, documents, connected apps, and company knowledge, and automate routine work for unparalleled productivity and efficiency
ClickUp AI Product Requirements Document Example
Prepare your project requirement document using ClickUp’s Brain AI
  • Tailor your automation logic with Custom Fields and Conditions to ensure that each automation precisely fits your team’s workflow and requirements
custom field mapping feature in ClickUp
Map your requirements with Clickup’s custom field mapping
  • Utilize tasks, sprints, and milestones to manage IT projects from inception to completion, with features like Gantt charts, Kanban boards, and calendar views for planning and tracking progress
Grouping tasks in Board view in ClickUp
Group tasks by status in ClickUp’s Kanban view
ClickUp Whiteboards for Assigning Users and Tasks
Assign tasks with ease using ClickUp Whiteboard

ClickUp limitations

  • The extensive customization options may initially overwhelm new users
  • Some views and features are not yet available in the mobile app, limiting on-the-go access

ClickUp pricing

  • Free Forever
  • Unlimited: $7/month per user
  • Business: $12/month per user
  • Enterprise: Contact for pricing
  • ClickUp Brain: Add to any paid plan for $5 per Workspace member per month

ClickUp ratings and reviews

  • G2: 4.7/5 (9,000+ reviews)
  • Capterra: 4.7/5 (4,000+ reviews)

2. Atera

Atera's IT automation software solution dashboard
via Atera

Atera is at the forefront of IT automation by offering robust tools that simplify and enhance the work of IT professionals. From creating system restore points to managing server reboots, remote monitoring, and running comprehensive defragmentation processes, Atera’s suite is designed to handle many tasks automatically.

By integrating powerful scripting capabilities, IT teams can automate processes and preemptively solve issues, ensuring smoother, more efficient operations.

Atera best features

  • Enhance automation with robust scripting capabilities for manual or scheduled script execution
  • Streamline IT operations and support across devices with comprehensive IT automation tools
  • Save time and ensure system integrity by automating patch management for security vulnerabilities
  • Access a shared script library for flexible and customizable IT automation solutions
  • Integrate PowerShell for advanced automation tasks, blending command-line efficiency with GUI tool power

Atera limitations

  • While the shared script library is extensive, specific use cases may require more intricate script customization that could challenge less experienced users

Atera pricing

  • Professional: $169/month per technician (billed annually)
  • Expert: $229/month per technician (billed annually)
  • Master: $269/month per technician (billed annually)
  • Enterprise: Custom pricing per department

Atera ratings and reviews

  • G2: 3.3/5 (88 reviews)
  • Capterra: 4.6/5 (344 reviews)

3. ProcessMaker

ProcessMaker enables intelligent batch process automation, allowing teams to automate and deploy enterprise workflows with unprecedented ease. This low-code platform blends AI and Natural Language Processing to help business users automate workflows without coding expertise.

It offers developers rich tools for customizing complex automation projects and optimizing business processes.

ProcessMaker best features

  • Use a low-code platform for easy creation and implementation of workflows, enhancing agility
  • Access tailored industry solutions for banking, education, and manufacturing to boost productivity
  • Benefit from department-specific workflows for finance, HR, and IT, enhancing task efficiency
  • Leverage generative AI to automate complex, cross-functional workflows for unmatched efficiency and cost reduction
  • Start small and scale as needed with scalable implementation, ensuring quick value realization

ProcessMaker limitations

  • Integrating ProcessMaker with existing systems for seamless data flow can require a learning phase

ProcessMaker pricing

  • Platform: Custom pricing
  • Pro: Custom pricing
  • Enterprise+: Custom pricing

ProcessMaker ratings and reviews

  • G2: 4.3/5 (287 reviews)
  • Capterra:  4.5/5 (‎175 reviews) 

4. Tidal Automation

Tidal distinguishes itself with a modern, scalable, and secure platform that caters to the automation needs of complex enterprise environments. Whether running on-premises or in the cloud, Tidal facilitates workload automation across diverse infrastructures, simplifying the orchestration of applications, middleware, and physical infrastructure.

Tidal Workload Automation best features

  • Ensure seamless workload execution across platforms, both on-premises and cloud-based
  • Utilize over 60 pre-built integrations for comprehensive application automation
  • Employ time and event-based scheduling for precise control over task execution
  • Monitor scheduling activities proactively with alerts and automatic recovery actions
  • Optimize resource utilization through integrated resource management
  • Facilitate developer integration and maintenance with full API and CLI support

Tidal Workload Automation limitations

  • Frequent reliance on customer support for minor issues or bugs
  • Lengthy initial setup process requires considerable time and effort

Tidal Workload Automation pricing

  • Custom pricing 

Tidal Workload Automation ratings and reviews

  • G2: 4.7/5 (57 reviews)
  • Capterra: 4.7/5 (‎32 reviews) 

5. NinjaOne

At the heart of NinjaOne’s offering is its simplicity and power. It provides IT teams with the tools needed to manage endpoints at scale, deploy and manage patches, and automate IT tasks. Its platform is rated highly for making IT operations smoother and more efficient and supports a wide range of IT management tasks.

NinjaOne best features

  • Centralize monitoring of all IT assets with endpoint management
  • Quickly identify and remediate vulnerabilities through patch management
  • Provide seamless remote support with 1-click access 
  • Implement comprehensive backup solutions for distributed endpoints 
  • Save time on repetitive actions by automating common IT tasks
  • Reduce attack surfaces and centrally manage security applications with bundled security solutions
  • Proactively manage endpoint health with monitoring and alerting capabilities

NinjaOne limitations

  • Lack of SCIM provisioning support with Azure
  • The absence of SAML with Azure and multi-tenancy support limits SSO options for customers using their own Azure tenant

NinjaOne pricing

  • Custom quotes tailored to individual business needs

NinjaOne ratings and reviews

  • G2: 4.8/5 (1102 reviews)
  • Capterra:  4.8/5 (‎204 reviews) 

6. Pipefy

Pipefy IT automation software dashboard
via Pipefy

Pipefy stands out as a robust AI-enhanced process automation software and platform that significantly reduces business costs and IT resource requirements. It’s designed to streamline service-oriented workflows, enhance operational efficiency, and eliminate stack sprawl with a single, comprehensive tool.

Pipefy’s best features

  • Centralize procurement, HR, and service management workflows for streamlined automation
  • Simplify process creation for non-technical users with an AI co-pilot, covering up to 85% of workflow building
  • Ensure seamless automation by connecting to 300+ apps and systems for comprehensive integration
  • Maintain data security and compliance with SOC2, ISO 27001 certifications, SSO, and MFA
  • Gain strategic insights with end-to-end process visibility, audit logs, and role-based access control
  • Reduce implementation costs and IT resource needs, improving overall cost efficiency
  • Achieve ROI quickly with AI-enhanced rapid deployment

Pipefy limitations

  • Some automation emails may be directed to recipients’ spam folders, impacting communication efficiency

Pipefy pricing

  • Starter: Free for up to 10 users and 5 processes
  • Business: $24/month per user 
  • Enterprise: $40/month per user 

Pipefy ratings and reviews

  • G2: 4.6/5 (223 reviews)
  • Capterra:  4.6/5 (‎305 reviews)

7. Dynatrace

Dynatrace offers a unified platform for observability and security, designed to simplify cloud complexities and enable secure innovation with its AI-powered analytics. This platform provides comprehensive visibility across the full technology stack, driving efficient operations and improved digital experiences.

Dynatrace best features

  • Enhance performance with complete visibility into multi-cloud environments via infrastructure observability
  • Improve application performance and user experience through detailed monitoring with application observability
  • Safeguard applications and infrastructure with advanced threat detection and analytics 
  • Optimize end-user experience across digital channels with digital experience monitoring
  • Drive business performance insights from digital metrics with business analytics
  • Streamline operations with automated problem detection and remediation
  • Meet specific business needs with tailored observability and security solutions

Dynatrace limitations

  • Feedback indicates challenges with getting timely support responses and difficulty in accessing live support for urgent issues
  • Some users have reported the tool as hard to learn and slow to navigate

Dynatrace pricing

  • Custom pricing depending on selected modules

Dynatrace ratings and reviews

  • G2: 4.5/5 (1242 reviews)
  • Capterra:  4.6/5 (‎51 reviews) 

8. ActiveBatch

ActiveBatch offers a robust platform for end-to-end automation, from IT processes to business workflows. With its no-code job steps, event-driven job scheduling, and extensive integrations, it is designed to make automation accessible and efficient.

Its capabilities in workload automation, file transfer automation, and cloud infrastructure automation, among others, highlight its versatility in addressing the diverse needs of modern enterprises.

ActiveBatch best features

  • Access hundreds of pre-built job steps with the Job Step Library, eliminating custom scripting and reducing development time
  • Enhance responsiveness and operational efficiency with advanced, event-driven job scheduling features
  • Optimize cloud infrastructure investments with dynamic provisioning of resources through cloud provisioning and management
  • Ensure service reliability and prevent failures with proactive SLA management
  • Protect systems and data with robust security, auditing, and governance features

ActiveBatch limitations

  • Inability to create schedules that include seconds, potentially limiting tasks requiring precise timing
  • Some users mention that the reporting feature doesn’t meet their needs, suggesting room for enhancement in data visualization and reporting depth
  • Restrictions in setting holiday calendars by date and time range could affect scheduling flexibility during non-standard work periods

ActiveBatch pricing

  • Custom pricing 

ActiveBatch ratings and reviews

  • G2: 4.6/5 (191 reviews)
  • Capterra:  4.7/5 (‎56 reviews) 

9. Nintex

Nintex IT automation software for IT management
via Nintex

Nintex is a user-friendly yet robust suite for automating complex business processes, from process identification and management to workflow automation and analytics.

It’s designed to cater to various automation needs across organizations, offering tools for form automation, robotic process automation (RPA), document generation, and more. This versatility makes Nintex a go-to choice for businesses aiming to enhance their digital transformation efforts.

Nintex best features

  • Seamlessly connect people, processes, and data with cloud-based apps through workflow automation
  • Efficiently capture or display data with digital forms 
  • Free up valuable time for strategic work by automating manual, repetitive tasks with robotic process automation (RPA)
  • Simplify document lifecycle management, especially within Salesforce environments 
  • Gain valuable insights into automated processes to help businesses continuously improve and optimize with analytics

Nintex limitations

  • Nintex may not be the optimal choice for tasks that require parsing CSV files or managing large volumes of data due to performance constraints
  • It may offer less flexibility in customizing interfaces compared to other platforms that allow for more dense and tailored designs

Nintex pricing

  • Pro: $25,000 (billed annually)
  • Premium: $50,000 (billed annually)
  • Custom: Personalized pricing with customized features

Nintex ratings and reviews

  • G2: 4.3/5 (1021 reviews)
  • Capterra:  4.1/5 (‎82 reviews) 

10. Zluri

Zluri dashboard
via Zluri

Zluri’s platform provides unparalleled visibility into an organization’s SaaS stack, offering insights into application usage, user access, and spending. It empowers IT teams to regain control over their SaaS applications with powerful actions and workflows designed to address common SaaS management challenges.

From preventing shadow IT to optimizing workflows and asset management, Zluri ensures that businesses can make informed decisions to drive positive IT outcomes.

Zluri best features

  • Continuously monitor shadow IT, manage contracts, and optimize licenses to save costs
  • Enhance security and compliance by streamlining user access control for SaaS application
  • Ensure adherence to least privilege principles with regular reviews of user access rights 
  • Use its extensive catalog of over 800 secure integrations to achieve compatibility  with virtually any IT environment 
  • Promote flexibility and adaptability and build custom integrations within weeks through open APIs and extensible iPaaS

Zluri limitations

  • Some users have found the UI confusing and not very intuitive
  • Initial implementation can be time-consuming and complex

Zluri pricing

  • Custom pricing 

Zluri ratings and reviews

  • G2: 4.7/ 5 (123 reviews)
  • Capterra: 4.9/5 (‎24 reviews)
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Streamline your IT Operations with ClickUp

The right tools streamline operations and unlock new levels of efficiency and innovation within IT teams. Each platform in our list offers unique strengths tailored to different aspects of IT and business process automation, from task management and workflow optimization to SaaS management and security.

As you consider enhancing your organization’s productivity and operational efficiency, taking the next step toward digital transformation is crucial. Explore these options and see how they can fit into your IT strategy. Get started with ClickUp today and discover the difference it can make in automating your IT processes.

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