chatgpt use cases

ChatGPT Use Cases for Businesses (With Example Prompts and Usage Suggestions)

Artificial intelligence (AI) can potentially revolutionize industries, but how do you integrate these advanced tools effectively? 

Despite the initial enthusiasm around AI, most people, including many professionals and decision-makers, still have a superficial understanding of AI. 

Several factors contribute to this gap. One is AI’s complexity, with intricate concepts like neural networks and deep learning, which require significant time and effort to master. 

Moreover, misleading portrayals in movies, TV shows, and news often exaggerate AI’s capabilities, creating misconceptions. Also, there is a lack of accessible, high-quality educational resources to bridge the gap between basic awareness and deep technical understanding.

Almost anyone with internet can access this AI tool, but not everyone knows how to use it effectively. This often means people don’t get the most out of AI technologies.

While ChatGPT cannot directly automate your research and operational processes, it can improve productivity. You can leverage ChatGPT to swiftly:

  • Summarize larger topics
  • Create briefs for your marketing team
  • Edit, document, or write code
  • Generate content
  • Ideate business strategies
  • Translate text to other languages
  • Answer customer queries
  • Scan several web articles for a consolidated output

Moreover, ChatGPT’s use cases can help in medicine, gaming, data analysis, event planning, e-commerce, personal finance, scriptwriting, language translation, customer support, and more.

We’ll show you 14 use cases for ChatGPT, along with this AI tool’s history and some guidelines for using it. 🤖

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Definition and History of ChatGPT

Developed by OpenAI, ChatGPT (Generative Pre-trained Transformer) was first introduced in 2018. Its initial model used the deep learning (DL) framework to understand and generate text naturally like humans do, also called natural language processing (NLP). 

In 2019, GPT-2 was released with a significantly larger dataset and advanced training methodologies. As a result, the bot began generating coherent and contextually relevant text.

In 2020, OpenAI introduced GPT-3, a further expansion of its natural language processing and information generation capabilities. But it was with the launch of GPT-4 in 2022 that ChatGPT really caught the public eye.

Over the years, this AI text generator has been designed to engage in conversational interactions based on recent advancements. 

As a result, the bot’s responses now closely resemble human-like exchanges and provide practical assistance in various everyday tasks. The continuous fine-tuning lets you solve queries related to several industries and in several content formats. 

Whether it’s for creating tables, writing research papers, drafting legal briefs, crafting newsletters, developing planning documents, or conducting research, ChatGPT has gained significant popularity among professionals across various fields. 

Also read: ChatGPT stats compiled

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How ChatGPT Works

Here’s some insight into how ChatGPT uses prompts to generate dynamic text.

Using large language models (LLM)

The AI tool is trained on a vast amount of data from the internet. By learning the statistical relationships between words in millions of sentences, the model can generate phrases and paragraphs based on your text string, also known as a prompt. 

Its functionality, especially memory and data processing ability, is similar to that of a human brain.

Generative artificial intelligence

ChatGPT is a prime example of generative artificial intelligence. The tool processes your input text and generates new content based on the patterns and information learned during training. 

Whenever ChatGPT receives a prompt or question, it accesses its training data to respond creatively, human-like, and in the requested communication styles. 

Adaptive learning 

ChatGPT stands out for its interactive learning capability compared to other AI models. 

Every interaction with you allows the bot to refine its understanding of your query and improve its output. This adaptive learning approach helps the AI model better assist your needs over time. 

Read more: How to use ChatGPT for research

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14 ChatGPT Use Cases Across Seven Functions

You can use ChatGPT for everything from mathematics, coding, editing, generating campaign ideas, creating reports, and more. 

Here are 15 use cases of ChatGPT for different functions at the workplace:

ChatGPT in human resource management (HR)

Use case 1: Employee onboarding

Integrating ChatGPT into the employee onboarding process transforms how you introduce new hires to company culture and processes. You can automate the delivery of customized onboarding materials, such as role-specific training modules. 

Its ability to create administrative paperwork with complete customization within seconds can reduce your HR costs. 

This personalization level improves the onboarding experience and lets your HR team focus on higher-value interactions like salary negotiations and promotions.

🤖 Prompt: “Generate a comprehensive onboarding guide for new hires at my software company. Include key policies and team introductions. Keep the tone of voice professional.”


Use case 2: Conflict resolution guidance

ChatGPT can assist you in managing workplace conflicts by providing guidelines and communication etiquette based on best practices.

It can suggest mediation approaches and offer tailored advice on handling sensitive situations. Try merging these prompts with free HR templates to equip your HR team with automation tools.

🤖 Prompt: “Create a step-by-step guide for mediating a conflict between two team members over project responsibilities.”


ClickUp’s ChatGPT Prompts for HR template is designed to help you create content related to human resources.

ClickUp’s ChatGPT Prompts for HR teams come with 140+ prompt suggestions to boost your efficiency and improve employee engagement strategies. 

You can automate the documentation development process for newly onboarded, demoted, and promoted employees. By using these prompts, you can guarantee that your employees receive the necessary support throughout ‌the time they will be working with you.

ChatGPT in marketing

Use case 3: Content creation

ChatGPT’s enormous training data lets you use the tool as a co-creator. You can generate high-quality draft content that meets the guidelines you provide. 

From writing engaging blog posts with hooks to creating social media posts, calendars, and strategies, you can produce various creative content styles for your target audience.

The bot also analyzes existing content to recommend relevant keywords and meta descriptions for SEO and audience engagement optimizations. This applies to newsletters, brochures, essays, emails, and marketing collateral. Even better, you can request the bot to optimize your content for maximum digital reach.

🤖 Prompt: “Create a content calendar of blogs on sustainable living for people aged 40+. Optimize the titles and give me content briefs for each topic.”


Use case 4: Branding strategy development

This AI tool can help create branding strategies by brainstorming ideas for brand messaging, tone of voice, and visual cues. 

You can create cohesive brand identities across all digital platforms by sharing references and seeking assistance.

ChatGPT can also help you create a comprehensive branding style guide that reflects your brand’s values and resonates with your target audience, fostering brand recall.

🤖 Prompt: “Develop a branding strategy guide for a new eco-friendly clothing line targeting the 17-28 age group. Focus on key messaging styles and audience engagement techniques.”


Use these 600+ prompts for segmenting your target audience, retaining customers, and various copywriting tasks

ClickUp’s ChatGPT Prompts for Marketing can help you with cold email frameworks, social media ad copy, and small and large-scale content marketing tasks. You can also perform keyword research and create affiliate marketing plans within minutes. 

ChatGPT in engineering

Use case 5: Code debugging assistance

You can streamline the debugging process for software projects by identifying problematic code patterns and requesting potential fixes. 

By interpreting your error logs in real time, ChatGPT helps save time during troubleshooting.

The bot is also trained to create code documentation based on the recognized fixes and possible use cases. What would otherwise take weeks to complete can now be created within minutes.

🤖 Prompt: “*Paste code here* – Can you assess this code block and explain why I am getting errors? Also create a code documentation report for this query.”


Use case 6: Generating technical documentation

You can use ChatGPT to automate the creation of technical documentation for your software projects, influencing parts of your engineering efficiency.

The AI tool can create clear, concise, and accurate manuals, setup guides, and product specifications. This can save time and ensure consistency across documents. It can also be repurposed into help documentation for customer support teams.

🤖 Prompt: “Create a comprehensive user manual for our new software tool, including installation, features, troubleshooting steps, and other relevant sections.”


ClickUp’s ChatGPT Prompts for Engineering template is designed to help you create content for your engineering projects.

ClickUp’s ChatGPT Prompts for Engineering include utility guides for inputting your desired outcome, data, processes, and more. These prompts help you optimize processes and detect errors within seconds, letting your engineering team solve complex mathematical challenges in quick durations.

ChatGPT in finance

Use case 7: Investment analysis

ChatGPT assists financial analysts like you by offering insights on investment studies and market research. 

The tool’s ability to process large datasets and highlight trends in profits and losses across time slots is widely relied on in the finance space.

Use ChatGPT to predict market movements and understand past and existing investment opportunities. 

🤖 Prompt: “Analyse present trends in the renewable energy market and identify top investment opportunities for the next quarter.”


Use case 8: Risk management

Using ChatGPT to pinpoint financial risks and suggest mitigation strategies saves time on your risk management studies. 

It can analyze financial reports, market conditions, and regulatory changes to provide end-to-end risk assessments. You can also prompt ChatGPT for risk assessments on mutual funds, bonds, individual stocks, and various instrument tools.

🤖 Prompt: “Assess the financial risks of entering the Asian market in the current economic climate and suggest risk mitigation strategies.”


ClickUp’s ChatGPT Prompts for Finance template is designed to help you create content and improve your understanding of finance.

ClickUp’s ChatGPT Prompts for Finance projects are suited to offer on-demand financial knowledge to solve your monetary queries within seconds. 

Whether for financial management, financial tools, or budgeting and investment techniques, our prompts use this AI tool to tailor information within minutes.

ChatGPT in writing

Use case 9: Research assistance

Writers can use ChatGPT as a research assistant. Rather than browsing multiple web pages to find relevant information, you can acquire a consolidated answer from ChatGPT. This answer comes from scanning multiple sources like scholarly articles, blogs, reports, etc. 

Furthermore, you can request summaries, content skeletons, evidence supporting your content, and more.

🤖 Prompt: “Provide a summary of recent studies on the impact of remote work on employee productivity.”


Use case 10: Creative story development

ChatGPT is a valuable tool for brainstorming creative story ideas and developing plot lines. Try prompting the tool for narrative elements and creative directions that would otherwise take a few days to ideate and document.

Experiment with ChatGPT by requesting it to expand upon character backgrounds, drawing inspiration from your favorite TV shows and film scripts.

🤖 Prompt: “Generate a plot outline for a mystery sci-fi novel set in 1950s Mallorca.”


ClickUp’s ChatGPT Prompts for Writing template is designed to help you create original content with ease.

ClickUp’s ChatGPT Prompts for Writing will simplify generating content briefs and content creation. You will get access to creative twists on your topic, regardless of whether the content format is a script, newsletter, blog, brochure, or email.

ChatGPT in project management

Use case 11: Optimizing resource allocation

ChatGPT is a reliable tool for regulating and tweaking project resource allocation. Simply input your project requirements, timelines, team member capacities, and other resource-related metrics. 

The output will suggest steps and techniques for efficiently deploying resources to complete the project on time and within budget.

🤖 Prompt: “Suggest an optimal resource allocation plan for a three-month software development project with a five-member team and a $40,000 budget.”


Use case 12: Mitigation planning

Early identification and analysis of potential project risks can significantly improve the accuracy and effectiveness of project management throughout the project lifecycle. 

ChatGPT can access historical data and project reports to predict the risk of budget overruns, timeline delays, and resource shortages.

🤖 Prompt: Analyze the risk factors for my upcoming international product launch and suggest practical mitigation strategies based on similar past projects.”


ClickUp’s ChatGPT Prompts for Project Management template is designed to help you manage your projects more efficiently.

ClickUp’s Project Management Prompts can reduce the time you spend creating timelines and allocating manageable workloads. These prompts uncover tailored tips for meeting project deadlines and seamlessly incorporating client reviews without confusing multiple teams. 

ChatGPT in product management

Use case 13: Feature feedback compilation

ChatGPT can perform large-scale feedback assessments and compile customer feedback on multiple product features. It can then categorize this feedback into themes and present innovative ideas for improvement.

From quantifying customer satisfaction levels to spotting room for innovation and better usability, you can prioritize feature updates and new developments. 

🤖 Prompt: “Compile and analyze customer feedback on our mobile app’s user interface to identify improvement zones.”


Use case 14: Competitor analysis

Perform competitor analysis by prompting ChatGPT to gather and synthesize information about competitor products and market strategies. 

This analysis helps you understand your product’s market positioning and foresee prospective setbacks. It allows you to prepare for lower sales or competitor product upgrades in advance.

🤖 Prompt: “Conduct a competitor analysis of mid-range smartphones released within the past year, paying close attention to their feature sets and pricing strategies.”


ClickUp’s ChatGPT Prompts for Product Management template is designed to help you create content and improve your product management skills.

ClickUp’s Product Management Prompts make ideating feature upgrades, creating new value propositions for better product positioning, and studying your ideal customer’s pain points easier. 

Consolidating customer data and opinions and analyzing them to determine possible changes to your product can save weeks of research time.

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Cautious Use and Guidelines for ChatGPT

Let’s look at some considerations and guidelines for people using ChatGPT:

Ethical considerations when using ChatGPT

Here are some ethical considerations to remember when using ChatGPT:

  • Transparency: Be transparent with customers and stakeholders about AI’s use in your processes, particularly in customer interactions where ChatGPT may generate your responses
  • Accountability: Establish clear lines of accountability for decisions made with AI assistance. You must ensure there are mechanisms for human oversight and intervention when necessary
  • Bias mitigation: Actively work to identify and mitigate any biases in AI responses. You want to audit and update your training data to reduce bias regularly
  • Accuracy: Monitor and validate the information accuracy offered by ChatGPT, especially in high-stakes areas like healthcare or financial advising

Guidelines for businesses using ChatGPT

Here are some guidelines if you’re a business owner using ChatGPT:

  • User training: Train your team extensively on interacting with and managing the AI bot. Remember to educate them on understanding its limitations and the nuances of interpreting its output
  • Feedback mechanism: Implement a robust feedback system where your team can report inaccuracies, problems, or ethical concerns with ChatGPT’s responses
  • Continuous monitoring: Regularly review and assess ChatGPT’s output performance, including the relevance of response quality
  • Purpose definition: Clear any doubt about the roles and objectives of ChatGPT’s usage in your business
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ChatGPT Alternatives in the AI Space

While IBM Watson Assistant has multilingual capabilities and an enterprise focus, Microsoft Azure’s Bot Service offers multichannel deployment and integration with Azure services. 

Similarly, Rasa’s open-source framework and Google Dialogflow’s emphasis on NLP are great tools as alternatives to ChatGPT.

We also compared ChatGPT and Google Gemini and found unique strengths in both.

ClickUp Brain is another excellent option. It offers the same features as ChatGPT and is also a great addition to ClickUp, an end-to-end project management tool with extensive automation capabilities.

This AI assistant directly integrates into ClickUp’s project management platform, helping generate content, analyze data, and manage tasks, workflows, and communications within one unified ecosystem.

ClickUp Brain can also automate routine project management duties, such as updating task statuses and notifying team members of deadline changes and new client input. 

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Here are some additional features of ClickUp Brain that simplify your business operations:

  • Create role-specific content
  • Write and edit with ClickUp AI
  • Ask project-related questions
  • Generate personalized team updates
  • Create and assign tasks
  • Reply to task comments
  • Transcribe voice clips
  • Translate and localize

Read more: ChatGPT vs. ClickUp compared

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Onboard AI as Your Productivity Assistant

Integrating an AI tool like ChatGPT into your business’s daily operations and tasks will save time and resources. The prompts we’ve provided will improve your productivity and help you achieve better results quickly.

Although ChatGPT hacks can enhance your results, we suggest experimenting with your prompting approach. Don’t hesitate to ask the AI tool follow-up questions to expand its knowledge related to your primary prompt. 

To receive a variety of outputs, engage conversationally with the AI tool and provide it with relevant information. Training ChatGPT is akin to training a human brain but with an error-free memory retention capability.

ClickUp’s AI prompt templates are integrated into its project management interface, making it incredibly easy for your team to reference them as and when needed. With ClickUp Brain, you can access over 100 role-based prompts to reduce busywork and speed up your workflows. Additionally, with an all-in-one work management software like ClickUp, you have a single solution for your documentation, task management, and productivity needs.
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