Bitrix24 Review 2023 (Features, Pros, Cons, Pricing)
Want to learn more about Bitrix24?
Sounds like the title of a retro video game, right?
However, it’s serious stuff for many people!
It’s a popular communication and collaboration platform used by thousands of teams across all continents.
But is it the right tool for your business?
In this Bitrix24 review, we’ll take a look at its key features, pros, and cons to help you decide if this management software is perfect for your team or not.
- What is Bitrix24?
- Who can use Bitrix24?
- What are the key features of Bitrix24?
- The Benefits of Bitrix24
- The 5 worrying limitations of Bitrix24
Let’s get this started!
What is Bitrix24?
Bitrix24 is a productivity suite that offers features like:
- CRM (Customer Relationship Management)
- Project management
- Internal communication
- Video conferencing
- …And the list goes on!
If you are confused about exactly Bitrix24 does, you are definitely not alone!
You might call it a collaboration software, but it also has several functions that some folks happen to find rather useful.
Like Zangief from Street Fighter, Bitrix software first emerged from Russia in the 90s, and they both pack a punch!
However, it was only in 2012 that Bitrix launched its suite of cloud collaboration tools.
Of course, it’s Bitrix24!
Who can use Bitrix24?
Anyone can use Bitrix24; however, it’s commonly used by sales and marketing teams for managing their clients and leads.
Bitrix24 is a variety pack of features for all departments of your business.
Here are how different departments can use Bitrix24:
- Sales & Marketing: Generate leads, improve conversion rates and automate processes
- Management: Schedules tasks and improve the team’s productivity
- HR: Manages employee information and generate performance reports
- Legal: Streamline the legal process and generate new leads
- Customer Service: Allows customer support executives to connect with users via multiple channels (chat, telephone, social media, etc.)
What are the key features of Bitrix24?
Bitrix24 offers detailed task management metrics and advanced customer relationship management.
Every gaming console has something special about them.
Nintendo has games for the whole family, the PS4 is for those who want something action-packed, and the Xbox is for those who don’t like the PS4!
The same goes for management tools!
So what makes Bitrix24 unique?
Let’s find out:
1. Detailed task management metrics
While Bitrix24 allows you to create and assign tasks to team members like some other management tools, it has a few useful reports to track performance.
It’s task time tracking feature ensures that your team is not wasting time on tasks.
Want to give your team a speed boost?
Put a time limit on high priority tasks — so your team can race against the clock to complete them.
Bitrix 24 also helps your team become more efficient.
The Efficiency Indicator calculates how good users are at completing their tasks on time.
It’s a great way to motivate your team members, as they would want to beat the high score — and get 100% efficiency!
And what good would a task management software be without reports?
Here are some Bitrix reports you can use to review your team’s performance:
- Involvement in projects: shows the number of tasks an employee is working on, and the time spent
- Task resource tracking: shows a list of tasks done within a project, and the time spent
- Tasks this month: shows a list of different tasks and their statuses (‘Work in Progress’, ‘Done’, ‘Pending’) for the month
2. Advanced customer relationship management
Bitrix24 is the Mario of CRM software!
Just like how Mario made Nintendo a household name, Bitrix24 has made relationship management software (CRMs) more accessible.
Don’t have the budget for good CRMs like Salesforce, Zoho, Hubspot, Pipedrive or Nimble, but you don’t want your data in spreadsheets either?
Bitrix24 is an acceptable alternative!
But wait, what’s a CRM?
Customer Relationship managers are tools used by sales teams to manage contacts and reach out to their leads or customers.
Here’s why Bitrix24 is a decent CRM software:
A. Quality contact management system
CRM systems need to have a way to organize clients and leads.
Bitrix24 allows you to create custom contacts or import old ones from other tools.
Every time you communicate with a contact (phone calls, meetings, emails), their data is neatly stored and arranged in Bitrix. This way, whenever you reach out to a customer, you’ll have all the information you need!
Deals are another powerful feature of Bitrix24’s CRM.
It gives your sales team a bird’s eye view of all the transactions between leads.
How does it do that?
With the help of reliable old Kanban boards!
The ‘deals’ section is divided into columns.
Each column represents a particular status of the sales funnel — ‘New’, ‘Create Papers’, ‘Invoice’, etc. Your sales team can write the deal details on a Kanban card, and move it to the relevant columns. Then you simply start tracking them!
C. CRM dashboards
Dashboards are great for stats nerds!
They show your sales team how many deals they’ve won, how many clients haven’t received invoices, what their sales funnel looks like, and other valuable data.
This CRM solution helps the sales team understand where they’re doing well and where they’re lacking.
3. Comprehensive communication tool
Want your employees to team up and complete a mission?
Bitrix24 has a decent collection of collaboration tools to ensure that your teams can execute tasks together.
Here’s a few of them:
- Social intranet portal
The social intranet feature is a social media feed for your employees. Team members can post announcements, start a conversation, and create polls on the intranet portal.
- Instant messaging
If for some reason you don’t like Slack (the world’s most popular and free business messaging tool), your teams can use Bitrix24 to create public and chat groups to discuss their work. Bitrix’s chat app is available on the web, desktop, iOS, and Android.
- Video conferencing
If you are tired of reliable and free video conferencing tools like Zoom, Skype or Google hangouts, this feature allows up to 10 team members to join a video or voice call. Your team members can also share their screen to showcase important files, documents, or slideshows.
- File sharing
You can store all your files and documents on the Bitrix cloud or your own server. Use this cloud to share your folders or documents. To secure sensitive documents, you can add a password or restrict access.
The Benefits of Bitrix24
So if Bitrix24 was a video game, what features would make everyone buy it in seconds?
Here’s how Bitrix24 can make a difference to your team’s productivity:
1. Highly versatile
Bitrix24 is like Ditto from Pokemon — it can transform to whatever you want it to be!
This is great for those small and medium businesses who are on a tight budget and are not picky about choosing quality software.
Whether it’s managing your tasks and teams, streamlining your CRM systems, or improving team collaboration — Bitrix24 has an acceptable solution!
You can also create your company’s website via Bitrix24’s website builder.
The builder even allows you to add lead forms, where potential leads can fill out their contact information.
Not an ideal solution, but many people don’t complain!
2. Can partially automate your sales and marketing efforts
Sales and marketing processes can be repetitive and endless.
You might think you’re finally done, but there’s still a lot left.
It’s like finally beating ‘Bowser’, only to find out that the princess is another castle!
However, with the powers of automation, Bitrix24 can cut out a few tedious tasks from your schedule, and free up some time for you.
Here’s what the tool can automate:
- Notifications: Send your sales team reminders of what actions they need to perform for interacting with a potential client
- Scheduling calls: Automatically schedules a sales call task, whenever a new lead is captured
- Emails: create an ok email template that can be sent to your leads or clients.
3. Efficient communication solutions
If your team is struggling with internal communication, Bitrix24 adds a bit of an upgrade.
Remember, the more transparent your team, the better they perform.
Fortunately, the Bitrix tool suite supports real-time internal communication and collaboration.
Whenever you need to make a decision about your business operations, use tools like group chat or video conferencing to keep your team members in the loop.
These tools might not be as good as free options like Slack, Zoom or Skype, but some folks don’t mind using them!
What about communication with a customer?
Like every relationship, a customer relationship is built on trust. With various communication channels like video conferencing, you can strengthen your bond by providing regular updates about their project’s progress.
The 5 worrying limitations of Bitrix24
When Nintendo released the Wii U in 2012, it seemed like a promising console. However, after merely a few weeks, its sales tanked because it wasn’t good enough!
On the same lines, Bitrix24 has tons of cons that hold it back from being a genuinely useful project management and collaboration software.
However, Nintendo fixed its issues with the Wii U and released the Nintendo Switch years later — which became a smash hit!
And while Bitrix hasn’t released a better version of Bitrix24, there are alternatives, like ClickUp, that can solve all the issues you may encounter while using Bitrix24!
ClickUp is the world’s leading project management tool used by 200,000+ teams in companies ranging from startups to giants. It’s one of the highest-rated tools on the market and has everything you need to collaborate with your team.
From managing teams to tracking time to creating project plans, ClickUp is the perfect option for teams — regardless of the company size.
Let’s take a look at Bitrix24’s flaws, and how ClickUp solves these issues:
Bitrix24 Con #1 – Hard to set up and use
Let’s suppose you need to buy a videogame.
You go to the store to buy it.
However, the game is sold in a bundle with a hundred other games — that you wouldn’t use in a million years!
That’s what setting up Bitrix24 feels like!
Bitrix24 has a lot of additional features, communication tools, and software that comes along with it.
However, if you just want to use a project management tool – these extra features will just take up space on your PC.
And setting up Bitrix24 is no easy feat!
You need a manual to figure out how to install it on your system!
(And who even reads manuals?!)
ClickUp Solution – Easy to set up and use
A. Easy onboarding
Throw away those bulky manuals and cryptic FAQs!
ClickUp is a simple task management platform that requires no learning curve.
ClickUp makes it ridiculously easy to search, find, and manage tasks you’re working on. And you don’t have to spend countless hours teaching your team how to use ClickUp.
Check out our quick-start guide.
It has all that you need to know to become a ClickUp master!
B. Slash commands
Psst…want some cool ClickUp cheat-codes?
ClickUp has built-in slash commands, so you can perform simple activities in a snap! Here a few of them:
- / me = assign tasks to yourself
- / a = assign to someone else on your team
- / d = due date
- / s = change status
- / – = create a subtask then unfurl it as you’re typing
Bitrix24 Con #2 – Cluttered user interface
Bitrix24’s biggest pro is also its biggest con.
Yes, Bitrix offers a lot of features, but they are not organized well.
Instead, the features are presented as a seemingly unending list at the side of the page.
And as if there weren’t enough tools listed, you even have a “more” section!
This makes it a bit challenging to find features, let alone tasks!
You shouldn’t have to play ‘Where’s Waldo?’ with your project management software!
ClickUp Solution – Flexible user interface
It might take you time to get used to Bitrix24’s user interface.
But why adapt to a platform when it can adapt to you!
That’s why ClickUp offers multiple project views to suit multiple working styles.
The best part about these views?
ClickUp allows you to switch between views in the same project!
Let’s take a closer look:
1. Required task views
ClickUp has two required task views to handle two popular task management styles:
A. Board view
You won’t get board of this view!
(Geddit? Bored – board)
This view visualizes your tasks on a virtual Kanban board.
Each column represents the status of a task… and you can create your own custom statuses!
And just like a physical board, you can drag and drop tasks into relevant columns. This makes it super easy to move tasks around as they progress.
B. List view
This view is perfect for those who focus on the main mission and skip those pesky side quests! — or, in other words, those who get things done.
In the list view, your tasks are arranged like a checklist and are listed down one after another. As you progress through your tasks, you can check them off and clear the list.
2. Box view
This view resembles a report card.
But don’t worry, there aren’t any bad grades!
Keep track of the tasks and progress of every individual team member. You can also see who’s overloaded work and who’s free, so you can reassign work accordingly.
3. Calendar view
Let’s face it — most planners end up collecting dust, along with the dumbbells you bought for New Years!
It’s time to save some paper and switch to ClickUp’s calendar view to manage your schedule.
If your plans change, you don’t have to scratch it off the planner and create a mess. A digital planner makes it easy to reschedule due dates.
4. Me mode
There’s no ‘I’ in ‘team’, but there is a ‘me’ in it!
With the ‘Me’ mode, you can only view the tasks assigned to you. This way, you can just focus on managing your tasks, rather than getting distracted by your team member’s lists.
Bitrix24 Con #3 – Limited task statuses
There’s not much you can do with task statuses in Bitrix.
Bitrix24 has a few in-built statues like ‘assigned’, ‘overdue’, ‘completed’.
However, none of them indicate that the task is currently being worked on or what it’s progress is.
So you never really know what your team is up to, they might be even playing Mario Kart at work!
ClickUp solution – Custom task statuses
Status names should indicate what your team is actually doing.
That’s why ClickUp allows you to create custom status names to reflect your workflow.
You get complete control over what these statuses are – “Review”, “In-Progress”, “Video-gaming” – it’s up to you!
This way, whenever someone looks at a task’s status, they’ll know what stage it’s in instantly!
Additionally, you can even save these statuses as a template for future use.
Bitrix24 Con #4 – Lack of Agile management features
Bitrix24 is the swiss army knife of project management… and that comes with a downside.
While it has a lot of tools, it doesn’t have much for complex tasks like Agile project management.
Wait, what’s Agile?
Agile is a software development process in which developers break down their production into smaller cycles. These cycles are called sprints and last around 2-4 weeks. At the end of each sprint, teams deliver the product to the consumers.
While Bitrix24 has a basic Kanban board, you need the real deal to help you manage Agile projects.
ClickUp’s Solution – Agile Project Management Dashboards
If Sonic worked at the office — he would love Agile project management!
Because in this management style, you gotta work fast!
And if you’re supervising an Agile project, you need rapid-fire insights to catch up.
Fortunately, ClickUp’s dashboards have tons of widgets to track your tasks, teams, sprints, and more!
Let’s take a look at some of these widgets:
A. Burnup Charts
Are your team’s motivation levels running low?
Give them a power-up in the form of a Burnup chart.
These charts show your team what tasks they’ve completed, and how close they are to their goal.
B. Burndown charts
Burndown charts highlight the amount of work remaining in a project and a project progress line.
This yellow dotted line shows what your project’s progress will be if your team keeps up the pace. It helps you to determine if your team will be able to finish the project before the deadline.
C. Velocity Chart
Another of Sonic’s favourites — the velocity chart shows the speed at which our team is completing their tasks.
It determines the number of tasks your team can complete every sprint.
ClickUp’s velocity chart also displays the team’s average velocity at all times – so you can figure out how much work your team can handle.
Bitrix24 Con #5 – It’s expensive
With great power… comes a great price tag!
Here’s what the basic versions of Bitrix24 will cost you:
- Start+ (CRM + Website Builder): $24/month for up to 2 users
- CRM+ (CRM tool): $69/month for upto 6 users
- Project+ (Project Management) : $69/month for up to 24 users
Bitrix has two Business plans geared towards businesses with a fixed company structure:
- Standard: $99/month for upto 50 users
- Professional: $199/month for unlimited users
Bitrix24 also has a free CRM with a few project management features available. However, they are very limited in functionality.
Here’s something you should know:
Bitrix24 only adds value to your business if you utilize all its features.
If you only require project management features, you’re better off using specialized software like ClickUp. If your team already uses other management software, they would have to stop using them entirely when they switch to Bitrix24.
Which means they have to learn how to use a new software all over again — and that costs a lot of time!
ClickUp Solution: User-friendly pricing plans
Why pay for additional features you don’t need?
ClickUp has tons of powerful project management features… for free!
ClickUp offers you unlimited users and unlimited tasks in their free plan.
And that’s not all!
Here’s what else the free plan offers:
- 100 dashboards usages
- 100 Custom views
- 100 MB online storage for files
- Basic reports
Now let’s take a look at ClickUp’s pricing plans:
- Unlimited ($5 per user per month): Unlimited integrations + goals + dashboards + custom fields
- Business ($9 per user per month): 2-factor-authentication + goal folders + extra guests
We understand that switching to a new tool is as difficult as switching from Xbox to PS4!
But don’t worry!
If you’re not satisfied with your current management platform, shifting to ClickUp is ridiculously easy! Here’s a step-by-step guide to help you to migrate to ClickUp from other popular project management tools.
While Bitrix24 is a decent collaboration and relationship management tool, it has many cons haunting it like Pacman’s ghosts!
Fortunately, you can use management tools like ClickUp to solve all the issues mentioned in this Bitrix24 review!
And the best part, you get loads of these useful features in the free plan.
ClickUp has all the features you need for project management like Gantt charts, Kanban boards, and even a dedicated app for iOS and Android.
Sign up for ClickUp today and level up your project management game!
Questions? Comments? Visit our Help Center for support.