The ever-evolving nature of IT operations and the growing complexity of modern technology environments have clearly spelled the need for AIOps tools. AIOps, or Artificial Intelligence for IT Operations, uses artificial intelligence (AI) and machine learning (ML) technologies to enhance and automate various IT operation tasks.
AIOps platforms are designed to analyze and interpret data generated from various IT operations tools and platforms, providing service assurance and insights, automating routine tasks, and helping organizations detect and resolve issues more efficiently.
These help with service health and continuous service availability, ensuring optimal digital customer experience and high customer satisfaction levels.
As a modern IT professional, you want to deploy the best AIOps platform for your business. After thorough research, we’ve handpicked the top AIOps software solutions for you.
Let’s dive right in! 🚀
10 Best AIOps Tools for Monitoring and Operations in 2024
Summarize this article for me pleaseWhat Should You Look for In AIOps Tools
A host of AIOps platforms are out in the market, and it can all get a bit confusing when you try to select one that best suits your business needs.
But don’t worry! We’ve put together a list of non-negotiable parameters that you should look for when evaluating AIOps tools, irrespective of your AI use case:
- Machine learning capabilities: Assess the ML algorithms and models used by the tool for anomaly detection, pattern discovery, and predictive analytics
- Automation and remediation: Determine the tool’s capabilities for automating routine tasks, incident response, and remediation actions
- Data integration and sources: Evaluate how well the tool integrates with your existing IT infrastructure, monitoring systems, and data sources
- Root cause analysis: Evaluate the tool’s ability to perform effective root cause analysis, helping identify the underlying issues causing incidents
- Scalability: Consider the scalability of the AIOps platform to ensure it can handle the volume of data generated by large and complex IT environments. Your chosen tool should be able to support your organization’s growth
- Alert management: Examine how the tool handles alerts and incidents and whether it can prioritize and correlate alerts intelligently
- Ease of use: Assess the user interface and overall user experience to ensure that the tool is user-friendly
- Cost and ROI: Evaluate the potential return on investment (ROI) based on the tool’s capabilities to improve operational efficiency and reduce downtime
- Security: Assess how the tool handles sensitive data and whether it provides features to enhance security
- Compliance: Ensure that the AIOps tool adheres to security best practices and complies with relevant industry data privacy regulations
Related: Some of the best AI hacks you need to know
Summarize this article for me pleaseThe 10 Best AIOps Tools to Use in 2024
Now that you have your evaluation parameters handy, take a look at this short list of top AIOps tools. All of these tools can improve agility and boost the performance of your IT operations teams.
1. ClickUp
ClickUp is an all-in-one, AI-powered productivity platform that lets you create and manage all your workplace operations (including those for your IT teams), business processes, and systems. All within one collaborative workspace.
ClickUp’s AI tool, ClickUp Brain, is the world’s first neural network connecting your company’s knowledge, docs, tasks, and people with AI.
ClickUp Brain’s AI Knowledge Manager improves your productivity by reducing the need to search for information. Ask anything about your work anywhere in ClickUp and get detailed responses in seconds.
With ClickUp Brain’s AI Project Manager, you can easily automate routine IT tasks, prioritize mission-critical activities, track your team’s progress, configure data flows, and generate real-time alerts—all critical ingredients for a successful software team.
Moreover, by connecting ClickUp with other AI Ops platforms like New Relic, Datadog, Prometheus, etc., you can manage all your incident tracking, monitoring, and response systems within one platform. No more switching between a dozen tabs!
For efficient IT operations, you must be able to analyze data and identify potential process gaps systematically. If you’re overwhelmed by the thought of planning and executing an organization-wide project of such scale, don’t be!
Start with this ready-to-use ClickUp Data Analysis Findings Template. It simplifies the process of collecting and structuring relevant information from accurate sources. It specializes in running swift data analysis and visualizing data insights.
Once you’ve identified potential gaps in your IT processes, you will likely need to make critical decisions to future-proof your IT infrastructure.
ClickUp’s Decision Making Framework Template can come in handy to help you evaluate all possible choices objectively.
ClickUp best features
- Use pre-defined prompts or create your own to generate reports, project summaries, meeting takeaways, and more with ClickUp Brain’s AI Writer for Work
- Generate insights from large data sets using ClickUp Brain’s natural language processing to accelerate and improve decision-making and problem-resolution
- Benefit from 100+ role-specific AI prompts to help with different decision-making scenarios
- Streamline operations using built-in task automation or create your own with no-code dependencies
- Work efficiently with all your favorite IT Ops platforms, existing monitoring tools, and useful apps like Zapier, Make, and Webhooks through integrations in ClickUp
ClickUp limitations
- First-time users might need time to get used to the entire expanse of features that ClickUp offers
ClickUp pricing
- Free forever
- Unlimited: $7/month per user (billed annually)
- Business: $12/month per user (billed annually)
- Enterprise: Contact for pricing
- ClickUp Brain is available on all paid plans for $5 per Workspace member per month
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.7/5 (4,000+ reviews)
2. Splunk
Splunk is a data analysis solution that monitors and resolves issues across diverse systems. It is applicable for pinpointing server, application, and network device problems.
Additionally, Splunk facilitates the creation of reports and dashboards to represent data visually for performance monitoring.
Splunk IT Service Intelligence (ITSI) utilizes machine learning to analyze and correlate data from various sources, providing real-time actionable insights into your IT environment, performance, and potential issues.
With Splunk, you get a unified security and observability platform to keep your enterprise-grade resilience intact.
Splunk best features
- Pre-empt major issues by detecting and fixing major threats before they result in costly downtime
- Never compromise on your mission-critical services by restoring them within minutes, ensuring that your teams stay productive while your customers have a hassle-free experience
- Get real-time visibility and actionable insights so that you can build watertight response cadences and continuously bolster your business resilience
- Integrate it with ClickUp to bring all your IT ops data into your task management platform
Splunk limitations
- It can get expensive when data volumes are high
- The real-time alert feature has room for improvement
Splunk pricing
- Custom pricing
Splunk ratings and reviews
- G2: 4.3/5 (400+ reviews)
- Capterra: 4.6/5 (220+ reviews)
3. BigPanda
BigPanda is an AIOps platform that uses AI to correlate and prioritize alerts, automate incident management, and streamline IT operations for faster problem resolution.
What sets Big Panda apart is that it uses AIOps to compile and rank alerts from various monitoring tools like Icinga, ThousandEyes, Prometheus, etc., helping IT teams focus on critical issues and reduce alert fatigue.
This is quite helpful in reducing noise and letting your teams double down on the most critical issues.
BigPanda best features
- Get real-time actionable incidents before they potentially escalate into major outages. BigPanda consolidates information from various incoming tools and correlates it using machine learning
- Expedite your remediation process. BigPanda integrates with external tools like Slack, WebEx, Teams, JIRA, ServiceNow, etc. to automate and streamline incident response
- Leverage user-friendly and customizable dashboards to keep your leadership updated on how IT processes are being streamlined
BigPanda limitations
- Support and response time need improvement
- Users experience occasional slowness
BigPanda pricing
- Custom pricing
BigPanda ratings and reviews
- G2: 4.5/5 (100+ reviews)
- Capterra: Not enough reviews
4. DynaTrace
DynaTrace is an application performance monitoring and observability platform that provides real-time insights into software applications and infrastructure. Dynatrace uses AI to automatically identify and analyze the root causes of performance issues, allowing for quick diagnosis and resolution.
One of the strengths of Dynatrace is its advanced use of artificial intelligence (AI) for automated root cause analysis. The tool monitors application performance, infrastructure health, and user experience, then uses artificial intelligence to automate root cause analysis.
DynaTrace supports cloud-native technologies, integrates with DevOps processes, and offers security monitoring and predictive analytics features. The platform helps your engineering teams improve code quality, enhance overall system performance and reliability, and streamline the software development lifecycle.
DynaTrace best features
- Align your IT operations to the business’s strategic objectives by correlating your application’s performance with key business metrics
- Benefit from DynaTrace’s real-time monitoring and AI-driven advanced analytics to improve your observability and issue identification in case of complicated contexts
- Leverage the virtual assistant that intelligently helps find possible root causes of disturbances
- Connect all your Dynatrace data with your daily workflows in ClickUp through a simple integration
DynaTrace limitations
- Setting up and configuring the system is time-consuming and complex
- The UX is not very intuitive and can be improved
DynaTrace pricing
- Digital Experience Monitoring: Hourly pricing
- Infrastructure Monitoring: Hourly pricing
- Full Stack Monitoring: Hourly pricing
DynaTrace ratings and reviews
- G2: 4.5/5 (1200+ reviews)
- Capterra: 4.7/5 (30+ reviews)
5. PagerDuty
PagerDuty is an incident management platform designed to help organizations respond to and resolve critical issues in their digital operations.
The platform is a central hub for real-time digital operations, aggregating signals from various monitoring tools, applications, and systems.
PagerDuty also provides advanced analytics and actionable insights to help organizations learn from incidents, identify patterns, optimize performance, and continuously improve their operational processes.
PagerDuty best features
- Automate the incident response process, allowing your teams to detect, triage, and resolve incidents faster
- Notify the right stakeholders at the right time, streamlining communication and collaboration in critical scenarios
- Enhance response time by giving your teams the flexibility to acknowledge and respond to incidents directly from their mobile devices with the help of PagerDuty mobile app
- Consolidate all your IT operations, incident management, and daily task management processes onto a unified platform by leveraging PagerDuty’s integration with ClickUp
PagerDuty limitations
- The UI can prove confusing for a first-time user
- Reporting capabilities can be improved
PagerDuty pricing
- Free up to 5 users per month
- Professional: $25/month per user
- Business: $49/month per user
- Digital Operations: Custom pricing
PagerDuty ratings and reviews
- G2: 4.5/5 (840+ reviews)
- Capterra: 4.6/5 (200+ reviews)
6. AppDynamics
AppDynamics by Cisco puts IT teams at the center of the business. As an AIOps platform, AppDynamics uses AI/ML to automate various aspects of IT operations.
The platform uses AI-driven advanced analytics to detect anomalies, predict potential issues, and automatically correlate data from diverse sources to identify the root causes of problems.
AppDynamics’ AIOps capabilities contribute to efficient and proactive IT operations management, delivering automation and intelligence in modern IT environments.
AppDynamics best features
- Enable code-level dynamics, allowing your developers to spot bottlenecks and optimize application code for better efficiency
- Leverage the end-user monitoring feature of AppDynamics to get insights into user experience, session details, and performance metrics
- Facilitate effective communication and decision-making across functions and teams by setting up custom reporting dashboards that fulfill multiple performance monitoring needs
- Monitor and trace business transactions to identify areas of optimization
AppDynamics limitations
- Initial setup and configuration are complex and time-consuming
- First-time users may take time to get used to the platform’s capabilities
AppDynamics pricing
- Infrastructure Monitoring Edition: $6/month per CPU Core
- Premium Edition: $33/month per CPU Core
- Enterprise Edition: $50/month per CPU Core
- Enterprise Edition for SAP solutions: $95/month per CPU Core
AppDynamics ratings and reviews
- G2: 4.3/5 (370+ reviews)
- Capterra: 4.6/5 (30+ reviews)
7. Moogsoft
Moogsoft is an AIOps tool that enhances IT incident detection, management, and resolution. The platform leverages AI/ML to detect and correlate incidents in complex IT environments automatically.
Moogsoft strives to ensure continuous availability of event data with automated noise reduction, correlation, and collaboration across your incident workflows.
Moogsoft best features
- Identify deviations from normal behavior in the IT systems with its anomaly detection capability
- Apply AI and ML technologies for pattern discovery and prevent their recurrence
- Automate your incident management workflow and give back time to your IT teams to focus on the more critical tasks
Moogsoft limitations
- Relatively not well known in terms of reviews and ratings
- Machine learning capabilities could be better
Moogsoft pricing
- Custom pricing
Moogsoft ratings and reviews
- G2: 4.5/5 (35+ reviews)
- Capterra: Unavailable
8. LogicMonitor
LogicMonitor is a comprehensive cloud-based IT infrastructure monitoring and observability platform.
The best thing about this platform is that it enables organizations to get real-time insights into the performance and health of their entire IT stack, including networks, servers, applications, and cloud resources.
The platform provides proactive alerts, customizable dashboards, and predictive analytics to help IT teams identify and resolve issues quickly, ensuring optimal performance, minimizing downtime, and supporting overall IT reliability.
LogicMonitor best features
- Benefit from automated discovery and pre-configured monitoring templates to simplify the deployment and management of monitoring across diverse environments
- Minimize your MTTR or ‘Mean Time to Recovery’ by ensuring connectivity and real-time visibility across IT systems
- Ensure robust application performance monitoring
LogicMonitor limitations
- It may prove expensive for smaller businesses
LogicMonitor pricing
- Custom pricing
LogicMonitor ratings and reviews
- G2: Unavailable
- Capterra: 4.6/5 (100+ reviews)
9. Datadog
Datadog is a cloud-based monitoring and predictive analytics platform that provides comprehensive observability into an organization’s IT infrastructure, applications, logs, and more.
The tool assists organizations in driving digital transformation initiatives.
Datadog’s core differentiator lies in its ability to offer end-to-end visibility across the entire technology stack, allowing organizations to monitor, troubleshoot, and optimize the performance of their systems and applications in real-time.
Datadog best features
- Handle monitoring requirements even as your IT systems scale and become more complex. Datadog is designed to evolve as per your organization’s increasing needs
- Leverage the advanced machine learning capabilities of Datadog to detect anomalies early on before they manifest themselves as issues
- Identify performance issues and ensure a positive user experience with the help of Datadog’s synthetic monitoring capabilities
- Combine observability with your daily task management workflows by connecting Datadog with ClickUp
Datadog limitations
- The exhaustive set of features may make it difficult for new users to get started
- It may prove expensive for larger teams and enterprises
Datadog pricing
- Free up to 5 hosts
- Pro: Starting at $15/month per host
- Enterprise: Starting at $23/month per host
Datadog ratings and reviews
- G2: 4.3/5 (440+ reviews)
- Capterra: 4.6/5 (230+ reviews)
10. Edge Delta
Edge Delta processes your big data on a real-time basis cutting through data silos. Its distributed architecture enables you to store and search any volume of data without compromising on costs or performance.
One of the standout features of Edge Delta is its emphasis on edge computing and real-time processing of observability data.
By analyzing data at the edge, organizations can gain immediate insights into the performance of their applications and systems, enabling quicker response to issues and enhancing overall operational efficiency.
This approach is particularly beneficial for applications with distributed architectures and those leveraging edge computing infrastructure.
Edge Delta’s best features
- Enjoy unparalleled control over data processing at the agent level
- Beef up your ability to search fast across all your data since the tool can ingest all data as object data, unlocking low-cost data storage
- Route your data vendor-agnostically to one or many streaming destinations
- Manage your pipelines easily with a point-and-click workflow replacing complex config files
Edge Delta limitations
- Has scalability challenges
Edge Delta pricing
- Professional: $0.20 per GB
- Enterprise: Custom pricing
Edge Delta ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
Summarize this article for me pleaseAutomate and Streamline your IT Processes with AIOps
An effective AIOps solution can finally bring that visionary digital transformation initiative to your organization. AIOps tools are indispensable for modern IT teams grappling with the complexities of contemporary IT environments.
AIOps tools, powered by artificial intelligence and machine learning models, address challenges posed by intricate infrastructures, high data volumes, and the need for proactive issue detection.
The right AIOps platform, when clubbed with ClickUp, can automate and modernize your IT processes. ClickUp can help streamline and strengthen your IT infrastructure and amplify team productivity and efficiency across all levels. Sign up for your free ClickUp account today!
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