If you feel like your team could fill a library with everything they know about your company and its products, that’s probably because they can. 📚
And the sooner you get that knowledge out of people’s heads and onto a page, the better off your company will be. Documenting your team’s hard-won knowledge makes it easier to onboard new employees, share information across departments, and teach customers about new product features.
But an actual library probably isn’t the answer. Instead, you need a digital knowledge base (or wiki) that your team or customers can access from anywhere. GitBook is one of the most popular knowledge-base software programs, but if your team isn’t in SaaS product development or you can’t afford GitBook’s prices, it may not be right for you.
Discover the 10 best GitBook alternatives for teams of all types, and start building your own company wiki.
What Is GitBook? How Does It Work?
GitBook is a knowledge base tool to help technical teams create documentation. Its features were made with developers and SaaS product designers in mind, but you can use it for other types of online documentation as well.
You can use GitBook to create internal and external documentation—whether you’re publishing product documentation to your customers or outlining a knowledge base for company terms and processes.
GitBook is flexible enough to let developers code their way through documentation—with options for Markdown or WYSIWYG editing. But it also offers templates and a drag-and-drop block editor for the non-coders on your team. You can tag your colleagues for better collaboration, and you can nest pages for better organization.
How to choose the best GitBook alternative
The best GitBook alternative for your team will depend on your company’s needs and budget. Here are some things to consider as you weigh your options:
- Which teams will use it? If you’re a SaaS product company, then you may want a documentation platform that’s more focused on engineers and has a lot of code-based customization options. If your marketing and HR departments will be among the main users, you’ll want something that offers code-free formatting
- Who needs access? Some platforms are internal only (for your team). Others only offer public knowledge bases (for your customers). And others offer both. Many also have advanced permission settings so you can choose who can edit which docs, an essential feature for larger teams
- How do you want to search for information? If your knowledge base will be extremely large, it may help to have an AI assistant to search the database for you. But you can also find programs with search bars, while others allow you to organize them like books with reference pages and a table of contents
10 Best GitBook Alternatives in 2023
Get ready to find your next favorite alternative to GitBook. These 10 options have it all. You’ll find software that ranges from “anyone can do it” to “coding knowledge required.” And we’ve included platforms that focus on customer knowledge bases, internal knowledge bases, or both. So you’re sure to find a program that meets your knowledge needs.
If you’re documenting internal processes, then you need an app that’s as fast as your team. ClickUp allows everyone to work together faster—no matter where they are in the world. 🌎
Multiple team members can edit the same doc simultaneously, and you can add tags and comments to ask questions about knowledge gaps and get answers quickly.
It’s the ideal app for creating company wikis and documenting product features, departmental processes, and individual roles. Everyone from your engineers and your operations team to your HR department gets exactly what they need from one app.
ClickUp is a recipe for better communication, collaboration, and knowledge sharing. So, your team can get cooking! 🧑🍳
ClickUp best features
- ClickUp Docs are easy to customize, so you can add headers, tables, banners, tags, comments, bookmarks, images, videos, and links to outside sources or other documents in your knowledge base
- ClickUp AI allows you to format, write, summarize, and edit content quickly, so documenting doesn’t take all day
- ClickUp Templates empower you to start creating wikis, SOPs, product documentation, HR knowledge bases, and more with no setup time
- Collaboration tools allow multiple team members to work on one doc simultaneously, add action items, or convert text into tasks
- Search features help you find information within docs or within your knowledge base
- Privacy settings, edit controls, and permissions let you control who can edit and view each document
- There can be a learning curve for first-time users
- Not all of the features in the web app are available in the mobile app
- Free Forever
- Unlimited: $7/month per user
- Business: $12/month per user
- Enterprise: Contact for pricing
ClickUp ratings and reviews
- G2: 4.7/5 (8,795+ reviews)
- Capterra: 4.7/5 (3,805+ reviews)
Part of the Atlassian ecosystem—along with Jira and Trello—Confluence is a knowledge management and collaboration tool. It’s designed to facilitate better internal communication, so your whole team is on the same page. 📃
And sometimes we mean literally. With co-editing features, your team members can create shared docs and work on them together in real time—without being in the same room at the same time. It’s a good tool for brainstorming new projects and documenting internal processes, especially if your team already uses Jira.
Confluence best features
- Version controls let you track changes and revert to older versions of documents
- Nested content makes it easy to stay organized
- Integrations with AI content creation tools, like ChatGPT, Copywriter, and Wordsmith, help you create, summarize, or edit content quickly
- Content permissions let you set who can see and who can edit each document page
- Some users say it’s difficult to manage permission settings
- Others report that organizing your docs can be difficult and that the search feature doesn’t always pull up the doc you’re looking for
- Standard: $5.75/month per user
- Premium: $11/month per user
- Enterprise: Contact for pricing
Confluence ratings and reviews
- G2: 4.1/5 (3,665+ reviews)
- Capterra: 4.5/5 (3,090+ reviews)
Managers and HR teams, rejoice! Tettra is a knowledge-sharing platform created specifically for internal teams, and it can save you from having to answer the same questions over and over again.
Not just a self-service knowledge base (where team members have to locate their own answers), your team can also use this platform to ask interactive questions. Then they can get their answer from a knowledge expert or from a friendly AI chatbot. 🤖
Tettra best features
- Kai, a built-in AI tool, allows your team members to ask questions to a chatbot that then searches your knowledge base and provides the answer
- A Q&A section shows your team the most commonly asked questions and their answers quickly
- Integrations with Slack and Microsoft Teams allow you to supply answers from Tettra in a few clicks
- Knowledge Experts allows you to specify the best person at your organization to answer questions about different subjects
- While there is a free trial period, there’s no free plan, which could put this program out of reach for businesses on a tight budget
- Some users feel that the formatting and customization options are limited
- Basic: $4/month per user
- Scaling: $8/month per user
- Professional: $12/month per user
Tettra ratings and reviews
- G2: 4.6/5 (85+ reviews)
- Capterra: 4.1/5 (9+ reviews)
If you’re a product engineer who loves a cute logo, then this documentation platform and its square dino could be for you. If you don’t have coding experience, however, it’s time to let this dino go. 🦖
This open-source static site generator was made with developers in mind, and it’s best for creating technical product documentation. It allows you to quickly create a self-hosted static website to explain your product’s features to your community.
Bonus: Check out 10 Free Technical Documentation Templates
Docusaurus best features
- Write your docs with MDX, and Docusaurus will automatically convert it to HTML
- Release different versions of your documentation to match the version of your product
- Translate your docs using git, Crowdin, or any other translation manager
- Customize your layout with interactive React components
- This app requires coding skills and a more advanced IT infrastructure
- You’ll need to provide your own hosting and manage your own data security
Docusaurus ratings and reviews
- G2: N/A
- Capterra: N/A
Read the Docs is a user-friendly platform—as long as all of the users in question are coders, ideally coders that work in Python. 🐍
This documentation software uses a docs-as-code approach that allows your developers to document processes without changing their workflow. And you can deploy your product documentation to users with every merge—no extra steps required.
It’s a good tool for SaaS companies that are mainly interested in sharing knowledge with their users and developers.
Read the Docs best features
- Integrate it with any documentation tool, including Sphynx, MkDocs, and Jupyter Book
- Use reStructuredText syntax or Markdown syntax to create your documents
- Search your documents from your dashboard, or use the search API to offer powerful search features to your users
- Preview pull requests before you launch them
Read the Docs limitations
- There are no options to add MDX or React components
Read the Docs pricing
- Community: Free
- Gold Membership: $5/month
- Business Basic Plan: $50/month
- Business Advanced Plan: $150/month
- Business Pro Plan: $250/month
Read the Docs ratings and reviews
- G2: 5/5 (1+ reviews)
- Capterra: No reviews available
With a focus on technical teams, this documentation platform is ideal for creating user guides, developer guides, or product documentation. But you can also use it to document internal processes and SOPs.
Your teams will be able to better manage their time with a knowledge base that empowers them to find the answers to their questions. And your customers will be able to more easily adopt your product with explanations of the features right at their fingertips. 👐
Archbee best features
- Collaboration tools allow multiple team members to work on the same doc simultaneously
- Version control features let you track changes or revert to an older version, similar to Google Docs
- You can insert content snippets in multiple locations while editing the content from a single place
- Contextual documentation widget adds interactive, in-product help to explain features as your users encounter them
- Multiple users report that this program can be buggy, which can affect your ability to access some of its features
- Others wish there were more customization options for fonts and formatting
- Starter: Free
- Growing: $40/month
- Scaling: $80/month
- Enterprise: $400/month
Archbee ratings and reviews
- G2: 4.5/5 (105+ reviews)
- Capterra: 4.7/5 (20+ reviews)
Another open-source project, BookStack is built for simplicity with a WYSIWYG user interface. That simplicity means everyone on your team will know what they’re looking at. 👀
This is our favorite open-source, knowledge base software for non-techies because of its ease of use. Everyone from HR to project management to customer support to marketing to operations can jump in and start using it.
BookStack best features
- A clear content management hierarchy helps you organize your knowledge base into books, chapters, and pages
- Search functionality allows you to find content across one of your books or all of them, and you can keep content connected with interlinking
- You can edit your content in Markdown or plain text
- Integrations with authentication platforms, like Okta, SAML2, and LDAP, keep your content secure
- Some users report that the visual customization options are limited
- Others find that the file upload process is challenging because it can sometimes direct you away from the page you’re working on
BookStack ratings and reviews
- G2: N/A
- Capterra: 5/5 (2+ reviews)
One of the most popular wiki software tools to emerge in the last 10 years, Notion has a clean appearance with plenty of whitespace. But while it may look simple, its features are advanced, giving you plenty of options for customization.
If you’re afraid of the blank page, you can use a template to get started. And if you want to put the “fun” in fundamental knowledge, Notion lets you add memes and emojis. 🤩
For more information, check out this in-depth comparison of Notion and Confluence, one of the other popular GitBook alternatives on this list.
Notion best features
- Docs are highly customizable, allowing you to add a table of contents, headers, body text, bullet points, toggles, tables, images, videos, code snippets, math equations, and more
- Projects allow you to organize your to-dos with a Kanban view or timeline view
- Real-time collaboration tools allow multiple team members to edit Docs simultaneously or tag each other with questions and comments
- AI writing tools can summarize your content, identify key takeaways, or edit your writing for you
- Integrations make it easy to connect to Slack, Jira, GitHub, GitLab, Zapier, and more
- Several users report that the mobile app has slower load times than the web app
- Because Notion offers a lot of customization options, some new users find it overwhelming to get started
- Plus: $8/month per user
- Business: $15/month per user
- Enterprise: Contact for pricing
Notion ratings and reviews
- G2: 4.7/5 (4,795+ reviews)
- Capterra: 4.7/5 (1,860+ reviews)
This free, open-source platform was created by the founder of GitHub, so GitBook and Jekyll basically have the same parents. 👨👧👦
But while GitBook was specifically designed as a documentation tool for SaaS product teams, Jekyll was originally designed for blog creation.
As a static site generator, though, it works just as well for knowledge sharing as it does blog posts. Plus, you can get free hosting on GitHub Pages, complete with a custom domain name.
Jekyll best features
- Create your site using Markdown, Liquid, HTML, or CSS syntax
- Import your content automatically from a variety of platforms, including Behance, Drupal, CSV, WordPress, Joomla, Mephisto, RSS, and more
- The templates don’t have any custom code built in, so your customization options are limited unless you’re willing to build your own workaround
- When you add images or video files, there’s no built-in support to help you make the files smaller or live reload
Ratings and reviews
- G2: N/A
- Capterra: N/A
If the idea of documenting all of your processes could make your head spin 360 degrees, Document360 is here with a friendly user interface that will keep your head on straight. 😵💫
This all-purpose knowledge management software works for technical documentation, product documentation, and internal process documentation, so you can keep track of everything from HR onboarding to customers’ FAQs.
Your docs display on a website, so your customers or team members can access them from anywhere. You decide if you want them to be public or private—because the knowledge is yours to share.
Document360 best features
- The internal Knowledge Base Portal enables your team to create content with user-friendly content management and review features
- The external Knowledge Base Website displays your docs in a public database for customer support or in a private database for team members
- The Knowledge Base Assistant allows you to embed a widget within your website or product so users can search for answers at any time
- Integrations connect your knowledge base with your favorite apps, like Zendesk, Intercom, Google Analytics, Crowdin, Disqus, and more
- This program doesn’t allow for simultaneous editing, which can hinder team collaboration
- To adjust the design and layout, you’ll need to use custom coding
- Standard: $149/month per project
- Professional: $299/month per project
- Business: $399/month per project
- Enterprise: $599/month per project
Document360 ratings and reviews
- G2: 4.7/5 (365+ reviews)
- Capterra: 4.7/5 (185+ reviews)
Knowledge is power. 💪
And now that you know about the best GitBook alternatives, you’re ready to choose a powerful knowledge-sharing platform for your team.
When you’re creating an internal knowledge base, ClickUp is one of the most collaborative and user-friendly platforms out there. There’s no coding knowledge required, and you can tag team members, work simultaneously, and connect docs to tasks in your project management boards.
And because you can start using it for free, you can document your company knowledge immediately. Try ClickUp to take your team’s knowledge to the next level.