Manager using Intercom integrations to connect work-essential programs

10 Intercom Integrations to Level Up Customer Communication in 2024

Technology has drastically changed how we communicate, and effective communication tools can now make or break a company, especially in customer relations and support. Intercom is a clear standout platform for customer communication. But here’s the kicker—its superpowers shine when you team it up with other tools.

The seamless integration of other tools can significantly enhance efficiency and customer satisfaction. Let’s dive into how Intercom integrations can level up your business communication. 

Here’s what to look for in the best Intercom integrations and the top 10 Intercom integrations to consider in 2024.

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What Should You Look For in Intercom Integrations?

There are many types of integrations available for Intercom. When considering Intercom integrations that work best for your company, consider the following set of features and capabilities to ensure you make well-rounded selections.

  • Data syncing capabilities: Data syncing between products is essential for maintaining unified customer data. It ensures that customer interactions and customer details are always current across all platforms
  • Automatic ticket creation: With the ability to automatically create and track customer tickets from Intercom conversations, support team efficiency will increase
  • Feedback collection: Efficient customer communication allows for valuable feedback. There are various Intercom integrations available that can help make this process easier
  • Integration of first-party customer data: Customer data is valuable. With third-party cookies going away, first-party data becomes that much more important. Look for integrations that allow for direct integration of first-party customer data into your system
  • Seamless workflow integration: Any integration you choose should fit seamlessly with your existing customer support workflows while improving the customer experience
  • Customer retention and lead generation: Look for integrations that help with customer retention and aid in lead generation. These are vital components of a comprehensive customer relationship management system
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10 Best Intercom Integrations to Use in 2024

As a widely-used platform, Intercom offers seamless integration with numerous apps. We’ve put together a list of powerful tools that can enhance Intercom’s functionality or have their functionality extended by it.

1. ClickUp

ClickUp 3.0 Universal Search Feature simplified
Professionals can use ClickUp Universal Search to find customer records and more in Intercom for complete insights

On its own, ClickUp’s all-in-one productivity platform comes with an impressive list of features. Its extensive set of third-party integrations extends its functionality even further.

ClickUp’s Intercom integration includes ClickUp’s Universal Search feature. With this tool, users can quickly search across all of their connected apps, files, and more. The functionality lets users search all their connected apps simultaneously, eliminating the tedious need to search each individually.

ClickUp’s full range can be realized through the plethora of templates it offers, that cover many use cases businesses deal with daily. The email automation template, for example, uses ClickUp’s integration with Intercom to streamline customer conversations.

ClickUp best features

  • Universal Search for quick access across apps and files
  • Extend Search for finding apps efficiently
  • Integration with Intercom’s inbox for centralized communication
  • Automation tools to automate tasks and improve efficiency
  • A comprehensive view of customer interactions
  • Streamlined management of customer tickets and queries

ClickUp limitations

  • Steep learning curve for some users
  • Limited customization in certain features

ClickUp pricing

  • Free Forever
  • Unlimited: $7/month per user
  • Business: $12/month per user
  • Enterprise: Contact for pricing
  • ClickUp AI is available on all paid plans for $5 per member per month

ClickUp reviews

  • G2: 4.7/5 (2,000+ reviews)
  • Capterra: 4.7/5 (2,000+ reviews)

2. Campaign Monitor

Campaign Monitor helps companies leverage email marketing to enhance customer relationships. Integrating email campaigns with Intercom contacts opens the door for more highly targeted communication. This connection with customer data will also allow you to craft more relevant content that resonates better with the intended audience.

Campaign Monitor best features

  • Seamless syncing of Intercom contacts for targeted email campaigns
  • Customizable templates for various customer journeys
  • Detailed analytics to gauge team performance
  • An easy-to-use interface that’s suitable for small businesses with limited tech knowledge
  • Automated messages to nurture leads and customers
  • Integration with landing pages for effective lead generation

Campaign Monitor limitations

  • Limited options for advanced automation
  • Some templates may only be versatile for some industries
  • Reporting tools could offer more detailed insights

Campaign Monitor pricing

  • Basic: $9/month
  • Unlimited: $29/month
  • Premier: $149/month

Campaign Monitor reviews

  • G2: 4/1/5 (500+ reviews)
  • Capterra: 4.5/6 (500 reviews)

3. Productboard

Productboard is a comprehensive product management tool. Its tight integration with the Intercom app helps bridge the gap between customer feedback and product development. With this Intercom integration, businesses can extract customer insights directly from Intercom conversations. With this data, teams can shape product roadmaps and features based on real user feedback.

Productboard best features

  • Direct integration with Intercom’s inbox allows for collecting customer feedback within customer conversations
  • Voting on and prioritization of features based on customer data and requests
  • Roadmap visualization tools that highlight customer needs and feedback
  • Seamless synchronization of customer details and feedback between Intercom and Productboard
  • Tools for gathering, organizing, and analyzing customer feedback for better product decisions
  • Collaboration features allow teams to discuss and integrate customer insights into the product development process

Productboard limitations

  • Multiple features are challenging to learn  for some users
  • Integrations with other apps may require manual setup and adjustments
  • Pricing may be expensive for smaller companies or startups

Productboard pricing

  • Starter: Free
  • Essentials: $20/month per user
  • Pro: $80/month per user
  • Enterprise: Custom pricing

Productboard reviews

  • G2: 4.3/5 (200+ reviews)
  • Capterra: 4.7/5 (150+ reviews)

4. Calendly

Calendly is a powerful and trusted scheduling tool for businesses of all sizes. The power of its software is greater when integrated with Intercom. Integrating Intercom with Calendly enables the scheduling of meetings directly from Intercom conversations, significantly enhancing the customer experience in finding immediate meeting times and helping the support team’s efficiency.

Calendly best features

  • Direct integration with Intercom’s messenger, allowing customers to schedule meetings effortlessly
  • Customizable meeting options to suit various customer needs
  • Automation of scheduling reduces the workload for sales teams and support agents
  • Syncing calendars across different platforms avoids double bookings
  • Provides a comprehensive view of the customer journey through scheduled interactions
  • Automated messages remind both customers and staff of upcoming meetings, improving team performance

Calendly limitations

  • Limited customization in the free version
  • Challenging to integrate with some other apps
  • Less intuitive interface for some users.

Calendly pricing

  • Free
  • Teams: $16/month per user
  • Standard: $10/month per user
  • Enterprise: Custom pricing

Calendly reviews

  • G2: 4.7/5 (2,000+ reviews)
  • Capterra: 4.7/5 (3,000+ reviews)

5. Mailchimp

Mailchimp is one of the biggest names in email marketing software. When looking for Intercom integrations that elevate customer communication and marketing efforts, Mailchimp integrates seamlessly. This integration allows for more targeted email campaigns by utilizing customer data and Intercom contacts. 

Businesses can benefit from better customer retention and generate more growth opportunities by making this connection.

Mailchimp best features

  • Advanced segmentation based on Intercom user data, enabling personalized email campaigns
  • Automation features that automatically create and send emails based on customer behavior
  • Integration with Intercom’s inbox for consistent messaging across platforms
  • Detailed analytics for tracking email campaign performance and customer interactions
  • Easy-to-use design tools for creating visually appealing emails
  • Landing page and lead generation tools to attract and convert new users

Mailchimp limitations

  • Steep pricing as your subscriber list grows
  • Limited customization options for advanced users
  • Some integrations with other apps can be complex to set up

Mailchimp pricing

  • Free plan (limits the number of contacts and sends)
  • Essentials: $13/month
  • Standard: $20/month
  • Premium: $350/month

Mailchimp reviews

  • G2: 4.6/5 (16,000+ reviews)
  • Capterra: 4.3/5 (12,000+ reviews)

6. Jira

Users can integrate Jira and Intercom to manage tickets and requests
Via Jira

Jira is a well-known issue and project-tracking solution from Atlassian. The software integrates effectively with Intercom, enabling streamlined customer support workflows and enhancing team productivity. This integration allows teams to manage customer tickets and feedback directly within Jira, providing a more coordinated approach to customer issues and support team tasks on top of Jira’s already powerful features.

Jira best features

  • Seamless integration with Intercom conversations makes for easy tracking and management of customer tickets
  • Advanced project management tools to monitor and improve team performance
  • Customizable workflows to cater to specific customer support needs
  • Ability to sync data between Intercom and Jira for real-time updates
  • Features for tracking customer feedback and incorporating it into product development
  • Robust reporting tools provide a comprehensive view of customer interactions and project status

Jira limitations

  • Steep learning curve for certain features
  • Integration with other apps can sometimes be less intuitive

Jira pricing

  • Projects: $10/month for 10 users
  • Service Desk: $20/month for 10 users
  • Development: $20/month for 10 users

Jira reviews

  • G2: 4.3/5 (5,000 + reviews)
  • Capterra: 4.5/5 (13,000+ reviews)

7. Slack

Intercom integrations allowing customer chats during in Slack
Via Slack

Slack should be at the top of your list when looking for Intercom integrations that streamline communication processes, as it is one of the most popular messaging platforms. This integration transforms customer communication by bringing Intercom conversations directly into Slack channels. In addition, support teams and sales teams can effectively collaborate on customer queries.

Slack best features

  • Direct integration of Intercom’s inbox with Slack channels, facilitating real-time communication
  • Ability to share and discuss customer tickets within Slack for faster resolution
  • Streamlined team performance monitoring through shared channels
  • Enhanced customer experience as a result of quicker response times
  • Third-party Integrations that enable tracking and managing of customer feedback 
  • Simplified team collaboration on customer issues, improving problem-solving capabilities

Slack limitations

  • Potential for information overload in busy channels
  • The range of conversations makes it easy for some users to get distracted
  • Integration may require initial setup time to optimize workflows

Slack pricing

  • Free 
  • Standard: $6.67/month per user
  • Plus: $12.50/month per user
  • Enterprise: Custom pricing

Slack reviews

  • G2: 4.5/5 (32,000+ reviews)
  • Capterra: 4.7/5 (23,000+ reviews)

8. SurveySparrow

When considering Intercom integrations for gathering vital user feedback, SurveySparrow seamlessly integrates with Intercom. The software offers a dynamic way to collect customer insights directly, allowing businesses to take steps to improve the customer experience. Through SurveySparrow’s integration, Intercom customer conversations can evolve into another valuable source of feedback.

SurveySparrow best features

  • Easy creation and distribution of surveys directly through Intercom conversations
  • Automated survey triggers based on specific customer interactions or milestones
  • Rich analytics to extract valuable insights from survey responses
  • Customizable survey templates that easily match a company’s branding
  • Integrations with other apps help enhance customer satisfaction through proactive feedback collection
  • Useful for gathering first-party customer data to inform business strategies

SurveySparrow limitations

  • Limited customization options in the free version
  • Survey logic can sometimes be complex to configure
  • Integration may require some initial setup and familiarization

SurveySparrow pricing

  • Free (limit on the number of active surveys and questions)
  • Basic: $19/month
  • Essentials: $49/month
  • Business: $99/month
  • Enterprise: Custom pricing

SurveySparrow reviews

  • G2: 4.4/5 (1,900+ reviews)
  • Capterra: 4.4/5 (83 reviews)

9. Salesforce

Salesforce, a customer relationship management (CRM) leader, offers a robust integration with Intercom. This tight integration allows companies to leverage their Intercom conversations and customer data to drive sales and improve customer support. The integration enables a seamless flow of information, providing greater customer satisfaction and sales team efficiency.

Salesforce best features

  • Deep integration with Intercom to provide a unified customer data view
  • Ability to sync data and customer details from Intercom into Salesforce for enriched CRM records
  • Automated syncing of Intercom contacts to Salesforce, enhancing lead generation and follow-up processes
  • Salesforce tasks and opportunities can be created directly from Intercom for better sales process management
  • Advanced reporting tools for analyzing customer interactions and team performance
  • Streamlined customer support workflows, allowing support agents to access and update Salesforce records from within Intercom

Salesforce limitations

  • The complexity can be overwhelming for new users
  • Customization and integration may require technical expertise
  • Higher cost compared to other CRM solutions

Salesforce pricing

  • Starter: $25/month per user
  • Professional: $80/month per user
  • Enterprise: $165/month per user
  • Unlimited: $330/month per user

Salesforce reviews

  • G2: 4.3/5 (18,000+ reviews)
  • Capterra: 4.4/5 (18,000+ reviews)

10. Zendesk

Zendesk is a leader in customer support software. It also offers a seamless Intercom integration. Combining these two powerhouses improves the management of customer tickets and support inquiries. Intercom transforms Zendesk into an even more efficient and responsive customer support system. It enables better tracking and resolution of customer issues, directly impacting customer satisfaction and support team effectiveness.

Zendesk best features

  • Direct integration with Intercom’s inbox, streamlining customer conversations into support tickets
  • Advanced ticketing system that efficiently handles customer queries and feedback
  • Customizable support workflows to cater to diverse customer needs
  • Integration with Intercom conversations for a more personalized customer experience
  • Robust reporting tools for monitoring team performance and customer interaction trends
  • Features that aid in proactive customer support, anticipating and resolving issues efficiently

Zendesk limitations

  • Navigating the interface may pose a challenge for new users
  • Some advanced features may require additional subscription costs
  • Integrating with other apps and systems might need technical assistance

Zendesk pricing

  • Team: $19/month per user
  • Pro: $55/month per user
  • Enterprise: $115/month per user

Zendesk reviews

  • G2: 4.3/5 (5,000+ reviews)
  • Capterra: 4.4/5 (3,000+ reviews)
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The Power of Integrating Intercom and ClickUp

Ready to level up your business tasks? ClickUp’s got your back! And guess what? Combining it with Intercom will take your communication and collaboration game to another level.

If you’re using or exploring Intercom alternatives, you’ll probably find many in ClickUp’s extensive integrations list. Get started with ClickUp today to see how it can streamline workflows for your business.

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