The most effective way of ensuring an employee is successful on the job is having a structured training plan available. Whether this is implemented during the onboarding process for a new starter, or successively throughout an employee’s working tenure, training is by far the best method for ensuring an employee develops properly at a company.
Employing an efficient development plan doesn’t just help the employee out either – it helps the employer too. Offering higher levels of productivity, and improved overall customer satisfaction, and much more, listed below are some of the key reasons why we think staff training and development is absolutely imperative in business.
Heightened customer experience.
Employees are the face of a company, so it’s important for them to represent the business in a positive light. The easiest way of doing this comes via training them and equipping them with the skills and services necessary to perform their job well.
If an employee is clued in on the products and services a company offers, for example, this will come across much better to prospective clients. Likewise, knowing how to deal with customer issues both quickly and effectively will help toward sustaining positive relationships with clients.
Improved productivity and employee engagement.
The better trained and well-supported an employee is, the more engaged they will be with their work – it’s simple. As a result, this will improve processes, operations, product quality, and customer satisfaction, which each massively contributes to a company’s productivity and profitability.
In essence, properly training staff effectively enables companies to generate more revenue using the same inputs. It makes employees happier, more engaged and much more likely to stay at the company for the foreseeable future.
Increased staff retention.
If an employee is happier at work and more engaged with the work they’re doing, they are going to be much less likely to take a sick day or want to leave. Staff turnover and absenteeism are two key issues that workplaces continue to face but, through a structured development program, these could both be substantially reduced – positively impacting your bottom line. In turn, this could save you a ton of money on the costs involved with recruitment and employee absences.
Reduce the need for supervision.
Another fairly obvious point – if your staff understand your company’s processes and products like the back of their hand, they won’t require as much supervision. As a result, this will make them feel more empowered in their role and give them the freedom to be more effective, satisfied and committed at work.
What’s more, lowering the need for supervision will free up more time for management personnel. This means their time can be put to better use, running A/B tests for their website or sourcing new potential clients, for instance.
Support innovation and improve processes.
Providing development opportunities to staff can create an environment where employees feel encouraged to come up with new ideas and develop new processes. These ideas can revolutionize businesses, helping improve existing systems and deliver higher quality outcomes to the customer. In turn, managers will be better able to manage human resources successfully and ensure the business’s money is being spent in the right areas.
Organizations can maximize their business inputs by having well-trained productive staff on their books. Whether it be time, existing capital, or other non-human resources, investing in training can have a significant effect on the quality of a business’s output.
It will also reduce the risk of costly errors occurring and fully utilize the resources you already have available. As a result, this will save you money, help you achieve more with what you have and, hopefully, attain a better profit.
Achieve strategic goals in response to market changes.
As time moves on, market conditions shift and business’s long-term strategic goals change. Having an effective staff training program in place enables companies to swiftly adapt to these changes, ensuring they have the skillset to compete, scale-up and maintain their profitability over the long term.
From boosting profits and increasing productivity to improving customer satisfaction and utilizing your organization’s resources, these seven points highlight just how important implementing a successful staff training program can be. Without one in place, you could potentially be shooting yourself in the foot, by running your business inefficiently and not getting the best out of your employees.
Dakota Murphey is an independent writer with over a decade of experience of time management processes for both SMEs and large enterprises. She has contributed to a number of authoritative resources over the years and aims to both educate and inspire other industry professionals with her writing. Feel free to connect with Dakota on LinkedIn.