ClickUp List of the Top PMOs of 2023

The Top PMOs of 2023: Strategic Insights From the Industry’s Best

Operational efficiency, customer retention, and cash flow are the name of the game in 2023. So says a survey of about 300 business leaders. And so say many of the PMOs making waves across industries in this time of great economic uncertainty.

If those are your goals too, you’re in good company. And you’re also in luck. Because we’ve identified five industry-leading PMOs who are knocking these goals out of the park.

Here’s who they are, why we’re keeping an eye on what they’re up to, and what they have to say about the top goals identified in our recent PunchUp Report.

Need some CIO inspiration? We’ve got that too. Check out our top CIO list—and find out how they’re knocking their metrics out of the park.

Playing Offense With Efficiency

Katitja Molele

ClickUp Styled Headshot Katitja Molele

Company: The Coca-Cola Company
Title: Innovation PMO Senior Manager

Katitja Molele is an experienced senior manager with a history that spans across industries—from engineering to consulting, banking to fast-moving consumer goods. For nearly three years, he’s been leading and managing the innovation portfolio for Coca-Cola Africa Operating, based in Johannesburg, South Africa. 

When it comes to being proactive and flexible for the sake of efficiency, he explains the importance of teams working together toward the same problems.

We are a very networked and integrated team—we see challenges down the line, and we address them much earlier on. When COVID-19 hit, we knew we needed to stop introducing complexity. What we did was pause our innovation agency. ‘Let’s stop for now and let’s look at the things that are working.’ It was about reprioritization and balance and making sure the resources we had were in the right places.

Katitja Molele Innovation PMO Senior Manager at The Coca-Cola Company

Investing in Technology

Mercedes Martinez Sanz

ClickUp Styled Headshot Mercedes Martínez Sanz

Company: Indra
Title: PMO Manager

Mercedes Martinez Sanz is a Madrid-based PMO Manager with deep project management experience and a background that encompasses software development projects and consultancy. A passionate advocate for both methodologies and standards, Mercedes served as a member of the Core Committee for the 5th Edition of the PMBOK Guide and has collaborated as a subject matter expert on other relevant projects. 

She was also involved in the ISO 21500 Standard on Project Management and ISO 21502 on Project and Program Portfolio Management. She’s a member of the Board of Directors on the PMI Madrid Spain Chapter.

We’re impressed by her powerhouse background and her commitment to using new technology to create efficiencies and focus for her teams as she has previously explained at the Project Management Institute.

Artificial intelligence is going to play a role in analytics and should be incorporated in PMOs. Let the machines do the work around data and project managers should focus more on the human part.

Mercedes Martinez SanzPMO Manager at Indra

Prioritizing Employee Engagement

Cathy Hoenig

ClickUp Styled Headshot Cathy Hoenig

Company: Rivian
Title: Senior Manager, People PMO

A seasoned project/program manager and PhD-holder, Cathy Hoenig’s experience with large, complex, cross-functional initiatives in tech and manufacturing has led her from the University of Phoenix to Boeing to Exemplis and finally Rivian, where she serves as Senior Manager and People PMO. 

When it comes to prioritizing employee engagement, Cathy has some solid insights we can all learn a thing or two from. In a recent piece on How PMOs Can Scale a Change-Ready Culture, she explained how company culture and her PMO are linked.

The people PMO team has a huge influence on directing the culture. We need to find innovative ways to engage the employees. And we need to ensure that they’re safe, productive and happy.

Cathy HoenigSenior Manager, People PMO at Rivian

It might sound straightforward, but this hyper-focus on directing culture is just the type of simple, elegant solution that makes a real impact. Since hiring Cathy in 2021, Rivian has nearly quadrupled its employee headcount.

Keeping up with that kind of growth requires simple, elegant solutions. 

Planning for Long-term Customer Retention

Maggie Davis

ClickUp Styled Headshot Maggie Davis

Company: Convene
Title: Vice President, PMO

With a background spanning consumer retail, B2B software, hospitality, and commercial real estate, Maggie Davis was appointed PMO in 2022 and has been driving efficiency and championing strong teams at Convene ever since. 

As she explained a few years ago, when it comes to customer retention, designing with the end user in mind is part of her secret sauce.

I think we’re taking traditionally mundane experiences, e.g. badging into an office, getting notified about events, finding a meeting room, and attempting to bring some color to how employees interact with physical spaces. While landlords are the companies that invest in the technology, the actual end-user is the office employee and we’re designing with them in mind, which is pretty cool.

Maggie DavisVice President, PMO at Convene

Allison Vendt

ClickUp Styled Headshot Allison Vendt

Company: Dropbox
Title: Senior Director, Global Head of People PMO, People Analytics, and Virtual First at Dropbox

Allison Vendt is an experienced leader, strategic thinker, and change management-focused professional leading Dropbox’s shift to Virtual First with a core team of eight. Her rise at Dropbox was preceded by time at The Forem and Stanford, as well as independent consulting. 

She made it onto our radar both because we’re impressed with Dropbox’s shift and because her insights about customer retention she recently expressed at her organization.

[Virtual work] is about finding new ways to do things better…We made the superpowered shift from busyness to impact…It isn’t about the tasks you complete but about the outcome of that work…First, [we] frame the problem. Then write a problem statement. Identify the end-user needs. And then set good goals…It’s about making sure the customer is pleased with the results.

Allison VendtGlobal Head of People PMO at Dropbox

In other words, every process change, task, problem framing, and goal should be approached with the knowledge that the end customer’s satisfaction and retention is the goal.

What Are Your Priorities?

As we get deeper into Q4 and all the typical yearly planning that comes with the shift to a new calendar year, it’s a great time to dig into what industry leaders have to say about strategic priorities like those above and assess if and how those priorities fit into your strategic landscape for 2024.

According to 300+ industry leaders, the top four priorities are: 

  • Playing offense with efficiency
  • Investing in technology to consolidate, automate, and save resources
  • Prioritizing employee engagement
  • Planning for long-term customer retention

So, how will you incorporate them into your strategy? How do they tie to your organization’s unique vision? And what can you glean from the insights of the PMOs making industry waves?

The answers might start with following the folks above and digging into their insights. And if you haven’t already read the results of that 300+ leader survey, you’ll find those here–and ready to kick off some inspiration.

Questions? Comments? Visit our Help Center for support.

Sign up for FREE and start using ClickUp in seconds!
Please enter valid email address