Farmácias São João Unifies a 200-Person IT Operation and Delivers an Enterprise SAP Migration with ClickUp

By 2024, Farmácias São João's IT department had grown fast, both in headcount and in the variety of work it carried. A tool built in-house tracked initial demands and hours, "nothing very refined."

Adriana Grando de Oliveira works in IT governance at Farmácias São João, so the sprawl landed on her desk, and finding a way out became her project. Every team had solved the gap in its own way. Methods diverged, communication scattered, and allocation decisions depended on managers' memory instead of shared data. "Before, every team did it their own way," she says. Her concern was scale, more than mess: on a large team, "if you don't have resource management tied down really well, you end up losing control."

The decision wasn't rushed. Adriana and leadership spent eight months benchmarking, asking partners what they used, weighing SaaS platforms against on-premise alternatives, and testing each one against the requirements of IT and the executive board. ClickUp won on cost-benefit and on something harder to spec: the room to shape the tool around how Farmácias São João actually works.

The change shows up in the operating rhythm of the entire department, not in a single number. Demands, sprints, and projects are opened, approved, and delivered through one standardized process. The company's strategic SAP migration (a high-cost project that touched practically every business area) had its test scenarios and coordination run entirely inside ClickUp. Communication that used to live in each team's own channels is now in one place.

AI does quiet work underneath. ClickUp's AI Notetaker captures meetings automatically, to the point that, as Adriana puts it, "sometimes we join meetings and there are more notetakers than people," and nothing gets lost afterward. The team also relies on AI-generated management reports to keep leadership up to date without manual consolidation.