Client Success Specialist

We raised $35M in our Series A to make the world more productive. Read why
< See all openings ClickUp values customer service as the absolute foremost priority. We want people to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our client success team is looking for a happy, energetic, and empathetic representative to guide our customers into the ClickUp platform.

You’ll help customers unlock their potential and raise the standards when it comes to productivity. Understanding customer goals, offering out-of-the-box advice, and becoming the voice of our team is the number one priority of representatives in this position.

While we’re scaling quickly, we are recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture. We’ve been named the fastest growing productivity app of 2018 and this has been made possible by our passionate, and high-energy team supporting growth in every area.
The Role
  • - Working alongside customers to understand goals, processes, and requirements so that you may guide them as an informed representative of the ClickUp platform.
  • - Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
  • - Understanding and prioritizing resolution on escalated customer issues.
  • - Articulating insights from our customers to our product, development, and marketing teams to help shape ClickUp into an industry leader.
  • - Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).
  • - Identifying upsell or repeat business opportunities and helping clients with financial inquiries.
  • - Answering customer calls as needed.
  • - Optimizing team processes and support documentation.
Qualifications
  • - 1+ years in a helpdesk platform.
  • - Excellent typing skills.
  • - Proficient with technology.
  • - Excellent communication skills.
  • - Ability to keep up with live chat support.
  • - Ability to answer the phones.
Apply Now
  • You’re able to switch contexts quickly and effectively
  • You want to work somewhere where you’ll make an impact
  • You manage your time wisely
  • You consider yourself GREAT
  • You value working hard and working smart
  • You’re naturally empathetic
  • You enjoy a fast paced, high growth environment
  • You believe in the mission of making the world more productive
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary

Our Five Step Process

Our Five Step Process

Core values

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal f*cking sucks.
03
Progress over perfection.
04
Work smarter AND harder.
05
Details matter.
06
Urgency and consistency.
07
Remember shit, create a system.
08
Grow 1% every day.
09
Random acts of kindness.

Life at ClickUp

San Francisco, San Diego, and across the globe.
Life at ClickUp
The team is what makes ClickUp such a great place to work. Positivity and passion fill our office.
Life at ClickUp
Guests get the royal treatment when they stop by our office.
Life at ClickUp
Quadruplets! We love sporting our ClickUp swag everywhere we go.
Life at ClickUp
Holiday cheer is year-round at ClickUp. Bowling, karaoke, and delicious food take "company party" to the next level.
Life at ClickUp
Team bonding at SeaWorld is always more fun with face paint and water rides.
Life at ClickUp
We believe in random acts of kindness. Here is our team doing one of those anonymous acts.
Leader Spring 2020 ClickUp
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