More than half of your customers stay silent after a bad experience—and that silence costs more than one unhappy user. It hides patterns, slows growth, and leaves you making decisions on guesswork.
The solution has always been to collect customer feedback before things go south.
Tools like Survicate help fill those gaps with features like survey logic and multi-channel distribution. However, it’s not the only option, and it may not be the best fit for your team.
Whether you’re after better pricing, deeper insights, or a more intuitive experience, there are plenty of strong alternatives out there. Here are the top Survicate alternatives to help you collect feedback, boost satisfaction, and make more confident product decisions.
🎯 In this guide, you’ll find:
- Tools that go beyond surveys—think sentiment AI + real‑time insights
- Options for teams of every size and budget
- Targeted workflows to turn feedback into decisions
Top Survicate Alternatives for Customer Feedback and Surveys
- Survicate Alternatives at a Glance
- The Best Survicate Alternatives to Use
- 1. ClickUp (Best for customizable form creation, data collection, and feedback management)
- 2. Typeform (Best for interactive data collection)
- 3. Qualtrics (Best for identifying and resolving customer frustration in real time)
- 4. Google Forms (Best for creating forms within the Google ecosystem)
- 5. Survey Monkey (Best for gathering detailed insights)
- 6. Jotform (Best for offline data collection)
- 7. Zoho Survey (Best for translating open-ended survey responses)
- 8. GetFeedback (Best for Salesforce-integrated CX management)
- 9. Forms.app (Best for form creation with built-in e-commerce and automation)
- 10. ProProfs Survey Maker (Best for understanding customer churn risks)
- 11. Formstack (Best for automating data collection into business workflows)
- Build Online Forms with the Best Alternative to Survicate—ClickUp
Why Should You Look For a Survicate Alternative?
As a Survicate user explains:
While great for basic online surveys, Survicate falls short for businesses wanting overall reputation management. Here are some challenges you might come across with this tool:
- Limited survey options: Restrictions on question types and formats can reduce flexibility for running diverse or complex surveys
- Audience targeting challenges: Limited filtering makes it harder to reach specific customer segments for targeted feedback
- Performance issues: Occasional lags or delays can disrupt editing and managing multiple surveys efficiently
- Limited customization: Fewer design and branding options make it difficult to match surveys to your brand identity
- Basic analytics: Lacks advanced reporting tools and features like sentiment analysis across multiple channels
- Limited scalability: Better suited for small to midsize teams, and may fall short for larger organizations
- Pricing concerns: Offers fewer features than similarly priced competitors, making it less cost-effective for some users
Summarize this article for me pleaseSurvicate Alternatives at a Glance
| Name of the tool | Best for | Best features | Pricing |
| ClickUp | All team sizes (individuals, small businesses, mid-market companies, enterprises) | Feedback forms with automation, conditional logic, AI-powered insights, and team collaboration tools | Free forever plan; Customization available for enterprises |
| Typeform | Creative teams | Interactive UX and personalized question paths | Paid plans start at $29; Customization available for enterprises |
| Qualtrics | Enterprises | Custom logic for embedding surveys into websites, Google Analytics integration, and Stats iQ and Text iQ analysis with AI and ML | Custom pricing |
| Google Forms | Individuals and small businesses | Flexible form builder, personalization features, built-in data visualization tools | Free plan; Customization available for enterprises |
| SurveyMonkey | Small- to mid-market companies | Question bank, survey logic, multilingual support, and built-in analysis tools | Free plan available; Paid plans start at $11 |
| Jotform | Small businesses and mid-market companies | Payment integrations, automation features, and HIPAA compliance | Free plan available; Paid plans start at $39 |
| Zoho Survey | Mid-market companies | Multilingual support, email distribution, real-time reporting, and CRM integration | Free plan available; Paid plans start at $6 |
| GetFeedback | Mid-market companies and enterprises | Drag-and-drop builder, NPS tracking, Salesforce integration, and mobile-optimized surveys | Custom pricing |
| Forms.app | Individuals and small businesses | No-code form builder, product listings, and payment support | Free plan available; Paid plans start at $25 |
| ProProfs Survey Maker | Small businesses and creative teams | Customizable templates, scoring and branching logic, real-time analytics, and integrations | Free plan available; Paid plans start at $39 |
| Formstack | Mid-market companies and enterprises | E-signatures, workflow automation, and data encryption features | Paid plans start at $99 |
How we review software at ClickUp
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
Summarize this article for me pleaseThe Best Survicate Alternatives to Use
Investing in the right customer service tool is the easiest way to ensure your CS team thrives. Let’s dive into the best survey and online form builders that can enhance user experience through insights.
1. ClickUp (Best for customizable form creation, data collection, and feedback management)
ClickUp, the first Converged AI Workspace, acts as a shared point of reference for businesses, marketers, and product teams. It’s a full-blown productivity platform that ensures the organization of collaboration, workflows, and critical data.
ClickUp’s customizable Forms feature allows users to easily build branded feedback surveys using a drag-and-drop interface, supporting a wide variety of field types (text, dropdowns, ratings, and more).
Whether you’re collecting post-purchase feedback, running NPS surveys, or gathering product feature suggestions, you can tweak all your questions to your target audience.
Unlike rigid survey tools, these forms feel native to your workflow and instantly connect submissions to actionable Tasks. No more copy-pasting data from one platform to another or file import headaches. This direct integration with ClickUp Task Management streamlines feedback management, turning each customer input into a trackable task.
To share your form, whether to collect customer feedback, product suggestions, or satisfaction scores, you can simply do it via a link or embed it into a web page.
The ClickUp Form View also doubles up as your command center.
It lives right in your Views Bar, Sidebar, or Forms Hub, letting you build and manage forms directly from the project you’re working on. You don’t need to leave your workflow to update a survey or launch a new one. It’s seamless and flexible, bringing feedback forms right into the heart of your daily operations.
Once the responses start rolling in, you’ll want a system that does more than just store data. Enter ClickUp Automations + AI Agents, your tireless operations lead.
Want to instantly assign survey tasks to a product owner? Notify customer success when a score drops below a certain threshold? Automate next steps based on sentiment? Easy. Agentic automation in ClickUp ensures your team stays responsive without getting buried in manual work.
This automation not only saves time but also ensures that feedback is routed to the right team members and handled promptly, enhancing overall workflow efficiency.
To see the big picture, deploy your strategist: ClickUp Dashboards. It pulls insights from across your forms, tasks, and timelines—letting you visualize customer sentiment, team response time, or follow-up status.
Add Cards for survey results, trends, or SLA compliance, and you’ve got a live snapshot of your entire feedback ecosystem.
Now, let’s add some AI to the operation. ClickUp Brain empowers teams to quickly extract actionable insights from large volumes of website feedback surveys and online surveys, driving better product and service decisions.. All within your workspace.
You can unlock deeper insights with ClickUp Brain MAX. With Brain MAX, you get access to enhanced AI models, Talk-to-Text, deeper analytics, and more powerful automations—enabling you to analyze complex feedback at scale, generate detailed reports, and automate sophisticated workflows.
ClickUp best features
- Adjust form questions based on in-product surveys, making the experience more relevant with Conditional Logic
- Create Custom Fields in ClickUp Forms to capture the exact information you need
- Add visual elements in line with your questions using informational blocks and question descriptions
- Analyze form submissions in real time, summarize customer journey, identify common themes, and highlight critical issues with AI insights
- Manage bug reporting, feature requests, sprint retrospectives, and internal process feedback with customizable Forms for software teams
- Submit a Form using the ClickUp mobile app
ClickUp limitations
- There may be a steeper learning curve for beginners
ClickUp pricing
free forever
Best for individual users
Free Free
Key Features:
60MB Storage
Unlimited Tasks
Unlimited Free Plan Members
unlimited
Best for small teams
$7 $10
Everything in Free +
Unlimited Storage
Unlimited Folders and Spaces
Unlimited Integrations
business
Best for mid-sized teams
$12 $19
Everything in Unlimited +
Google SSO
Unlimited Message History
Unlimited Mind Maps
enterprise
Best for many large teams
Get a custom demo and see how ClickUp aligns with your goals.
Everything in Business +
White Labeling
Conditional Logic in Forms
Subtasks in Multiple Lists
* Prices when billed annually
The world's most complete work AI, starting at $9 per month
ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
ClickUp ratings and reviews
- G2: 4.7/5 (9,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What are real-life users saying about ClickUp?
A TrustRadius review reads:
💡 Pro Tip: Want ChatGPT to write for you? Or need Claude to work on some code? You can switch between different LLM models within the ClickUp workspace!
2. Typeform (Best for interactive data collection)
If Survicate feels too utilitarian, Typeform offers a more polished, user-friendly alternative. Its one-question-at-a-time layout creates a natural conversational flow on any device, boosting engagement and response quality.
The tool’s AI-powered analytics dig into sentiment, behavior, and intent, helping you understand what users say and why. It’s also a solid Jotform alternative for teams looking to simplify surveys without sacrificing insight.
Typeform best features
- Send form submissions and interactions as events in Google Analytics
- Add your own logo and brand assets to design your company identity
- Get a detailed survey report analysis of average and most popular responses
Typeform limitations
- Its automated email setup is clunky
- Heavy customization beyond the provided survey templates is limited
Typeform pricing
- Core Basic: $29/month per user
- Core Plus: $59/month per 3 users
- Core Business: $99/month per 5 users
- Core Enterprise: Custom pricing
Typeform ratings and reviews
- G2: 4.5/5 (750+ reviews)
- Capterra: 4.7/5 (850+ reviews)
What are real-life users saying about Typeform?
A Capterra review reads:
3. Qualtrics (Best for identifying and resolving customer frustration in real time)
Not every customer will tell you when something’s wrong, but their actions will.
Rage clicks, erratic scrolling, or abandoning a form halfway through can all signal frustration. Qualtrics AI detects this behavior to identify when users are struggling. You can identify the pain point in real time and plan a solution.
Qualtrics also generates predictive insights across the entire user journey by connecting the dots. You can track sentiment from the first website visit to the latest support call. It enables the team to visualize a comprehensive picture, driving retention, loyalty, and product improvements.
Qualtrics best features
- Embed surveys into your website using custom display logic to trigger questions based on user behavior
- Integrate with Google Analytics to track survey engagement, drop-off rates, and user behavior in real time
- Implement AI and machine learning features with StatsiQ for complex statistical analysis and Text iQ for open-ended feedback interpretation
Qualtrics limitations
- Communicating with customer service staff can be challenging
- Limited reporting customization
Qualtrics pricing
- Custom pricing
Qualtrics ratings and reviews
- G2: 4.3/5 (700+ reviews)
- Capterra: 4.7/5 (70+ reviews)
What are real-life users saying about Qualtrics?
A G2 review reads:
👀 Did You Know: 81% of consumers believe AI to be essential to modern customer service.
4. Google Forms (Best for creating forms within the Google ecosystem)
Already deeply embedded in the Google ecosystem?
Google Forms is your best bet for free and simple data collection. Its seamless integration with Google Drive ensures your forms are easily accessible, editable, and shareable.
The smart data validation rules prevent users from submitting invalid or incomplete data, saving you time reviewing and cleaning up responses later. With built-in rules, you can set up automatic checks to validate specific inputs based on the desired data type.
Google Forms best features
- Offer customers the ability to create, edit, and respond to Google Forms from any device of their convenience
- Choose from multiple question types, drag and drop elements, and apply curated themes
- Create simple pie charts, bar graphs, and line graphs to visualize survey responses and get an overview of your data to assess trends and patterns
Google Forms limitations
- Its survey template library is limited
- Lacks smart suggestions, logic skipping, and branching
Google Forms pricing
- Free
- Forms for Work: Custom pricing
Google Forms ratings and reviews
- G2: No reviews available
- Capterra: 4.7/5 (10,800+ reviews)
What are real-life users saying about Google Forms?
A Capterra review reads:
📖 Also Read: How to Create a Google Forms Survey
📮 ClickUp Insight: 88% of our survey respondents use AI tools for personal tasks every day, and 55% use them several times a day.
What about AI at work? With a centralized AI powering all aspects of your project management, knowledge management, and collaboration, you can save up to 3+ hours each week, which you’d otherwise spend searching for information, just like 60.2% of ClickUp users!
See it in action here. 👇🏼
5. Survey Monkey (Best for gathering detailed insights)
SurveyMonkey’s forms put three mechanisms into place: skip logic, piping, and flip logic.
Skip Logic directs respondents only to the relevant questions based on their previous answers, eliminating unnecessary steps and improving survey flow. Piping takes it further by carrying forward responses into subsequent questions, creating a dynamic, personalized experience that feels more like a conversation.
Lastly, Flip Logic randomizes answer choices to minimize bias, ensuring that the order of options doesn’t influence how respondents answer ranking or multiple-choice questions.
Survey Monkey best features
- Track responses, view live participation metrics, and monitor completion rates for real-time insights
- Compare historical data, track changes over time, and benchmark results against industry standards or internal performance
- Generate bar charts, pie charts, heat maps, and trend graphs that make complex data easy to interpret
- Choose from 400+ SurveyMonkey templates to quickly create surveys for customer feedback, employee engagement, market research, and more
Survey Monkey limitations
- The tool’s issues with lagging can make it difficult to complete a survey
- It does not notify customers if they have completed the survey without an upgraded pricing plan
Survey Monkey pricing
- Basic: Free
- Individual Standard Monthly: $11/month
- Individual Advantage Annual: $24/month
- Individual Premier Annual: $59/month
- Enterprise: Custom pricing
Survey Monkey ratings and reviews
- G2: 4.4/5 (22,000+ reviews)
- Capterra: 4.6/5 (10,000+ reviews)
What are real-life users saying about SurveyMonkey?
A G2 review reads:
6. Jotform (Best for offline data collection)
Jotform is a powerful Survicate alternative that excels in creating highly customizable customer feedback surveys and online forms with ease.
It offers thousands of fully customizable survey templates, advanced design options including custom CSS, and an intuitive drag-and-drop form builder, enabling you to tailor surveys to your brand and specific needs.
It’s also a great SurveyMonkey alternative because it doesn’t need internet connectivity for data collection. The tool lets your customers fill out forms, post signatures, and submit responses offline. Once they’re back online, all data syncs automatically.
Jotform best features
- Download captured feedback in various formats (CSV, Excel, PDF) for reporting, analysis, or storage
- Lock the form in place with Kiosk Mode’s security feature to prevent early exits and ensure uninterrupted, controlled feedback collection
- Automate subscriptions, memberships, and installment-based payments for hassle-free revenue collection
Jotform limitations
- You do not have much control over the survey templates’ designs
- Creating branches can be a challenge
Jotform pricing
- Starter: Free forever
- Bronze: $39/month
- Silver: $49/month
- Gold: $129/month
- Enterprise: Custom pricing
Jotform ratings and reviews
- G2: 4.7/5 (3,200+ reviews)
- Capterra: 4.7/5 (2,200+ reviews)
🧠 Fun Fact: Brands that invest in personalization are 71% more likely to experience improved customer loyalty.
7. Zoho Survey (Best for translating open-ended survey responses)
A customer from Spain leaves a detailed product review in Spanish, which a vendor in France receives instantly in French, thanks to Zoho Survey’s response translation. It automatically translates short responses, detailed explanations, and matrix-style inputs into your chosen language.
Zoho also offers a wide range of question types and advanced survey logic, enabling more complex and targeted feedback collection compared to Survicate.
Zoho Survey best features
- Build multilingual surveys in 75+ languages for your diverse customer base
- Create support tickets from survey responses using the Zoho Desk integration
- Apply advanced filtering to zero in on specific responses using conditions like question answers, demographics, or custom variables
- Gain deeper insights into customer satisfaction and feedback trends with its comprehensive user research reporting and analytics features
Zoho Survey limitations
- After submitting a survey, your customers may land on a spam advertisement for Zoho Survey
- Integration with third-party CRMs can be challenging
Zoho Survey pricing
- Free Forever
- Basic: $6/month per user
- Plus: $10/month per user
- Pro: $29/month per user
- Enterprise: $68/month per user
Zoho Survey ratings and reviews
- G2: 4.4/5 (850+ reviews)
- Capterra: 4.6/5 (400+ reviews)
What are real-life users saying about Zoho Survey?
A G2 review reads:
8. GetFeedback (Best for Salesforce-integrated CX management)
Customer feedback tools can shape business decisions, and GetFeedback aligns itself with this vision.
Once responses are collected, the tool maps them directly to Salesforce records, linking customer sentiment with existing CRM data. This creates a real-time view of customer satisfaction.
Teams can then track CX trends, identify pain points, and measure the direct impact of feedback on retention and revenue.
GetFeedback best features
- Visualize insights with built-in analytics within Salesforce dashboards
- Trigger automated workflows, alerting service teams to resolve issues before they escalate
- Initiate personalized outreach or case creation directly within Salesforce to close the loop on customer concerns
GetFeedback limitations
- Reporting and visualization capabilities are limited
- Sending a survey link through your email or campaign requires additional cost
GetFeedback pricing
- Custom pricing
GetFeedback ratings and reviews
- G2: No reviews available
- Capterra: 4.6/5 (40+ reviews)
9. Forms.app (Best for form creation with built-in e-commerce and automation)
Unlike Survicate, which focuses primarily on surveys and customer feedback, Forms.app supports transactional workflows, making it ideal for businesses that need more than just feedback collection.
Imagine a bakery that sells custom cakes. Using Forms.app’s product basket feature, the bakery can create a form that lists all available flavors, sizes, fillings, and decoration options. Customers can easily select their preferences, upload reference images for their design, and instantly see the total price update in real time, thanks to the built-in calculator.
Forms.app best features
- Use all available features without a mandatory sign-up for seamless access
- Display questions one at a time with step-view surveys for better engagement
- Collect data only from specific geographic areas with geolocation restrictions
- Use over 5,000 customizable survey templates and support for unlimited surveys (for paid plans)
Forms.app limitations
- Lacks animated forms, and you cannot create similar ones without using code
- Free mode users cannot add their logo
Forms.app pricing
- Free Forever
- Basic: $25/month
- Pro: $35/month
- Premium: $99/month
Forms.app ratings and reviews
- G2: 4.5/5 (450+ reviews)
- Capterra: 4.6/5 (230+ reviews)
What are real-life users saying about Forms.app?
A Capterra review reads:
10. ProProfs Survey Maker (Best for understanding customer churn risks)
ProProfs instantly delivers Net Promoter Score (NPS) surveys to customers via email, website embeds, in-app pop-ups, and social media. As responses come in, this Survicate alternative’s advanced features generate daily, weekly, and monthly reports, helping businesses track trends over time.
With visual dashboards, businesses can quickly analyze NPS percentages, identify areas for improvement, and spot potential churn risks.
Proprofs Survey Maker best features
- Define what your survey is about to the AI form generator, and have a template ready within seconds
- Assign positive and negative values to each user feedback to evaluate their customer effort score
- Use it as an employee survey software and categorize them as promoters, passives, or detractors to identify areas needing improvement
- Gain rapid survey creation while getting extensive customization to match your brand’s look
Proprofs Survey Maker limitations
- The template library is limited
- Reports may feel quite basic compared to competitors
Proprofs Survey Maker pricing
- Free Forever
- Essentials: $39.99/month
- Business: $69.99/month
- Enterprise: $149.99/month (Annual plans only)
Proprofs Survey Maker ratings and reviews
- G2: 4.3/5 (30+ reviews)
- Capterra: Not enough reviews
11. Formstack (Best for automating data collection into business workflows)
Formstack focuses on what happens once data is collected. Built-in automation, prefilled forms, and dynamic approvals route information to the right people, populate documents, trigger approvals, and sync with your systems.
For example, a submitted lead form is instantly routed to the designated sales representative, while a patient intake form is directed to your records system.
This Survicate alternative also supports advanced features, such as conditional logic, dynamic forms, and seamless embedding on websites, making it easy to design interactive, branded surveys that drive higher engagement. Its intuitive interface and broad integration options help teams streamline data collection and enhance customer satisfaction insights.
Formstack best features
- Autofill forms using existing data from CRMs or other systems to reduce friction and errors
- Automate event registrations and follow-up communications
- Integrate approvals, skip logic, and multi-user workflows for efficient data movement through an organization
- Cater to industries that require strict data protection, such as healthcare, finance, and education, with encryption, robust SMTP requirements, and compliance standards
Formstack limitations
- Building larger forms can cause the tool to lag or turn unresponsive
- Linking surveys in Formstack to a payment software can be challenging
Formstack pricing
- Forms: $99/month
- Suite: $299/month
- Enterprise: Custom pricing
Formstack ratings and reviews
- G2: 4.3/5 (400+ reviews)
- Capterra: 4/5 (100+ reviews)
👀 Did You Know: Organizations with top-performing customer education programs experience a 20% improvement in their customer loyalty score.
Summarize this article for me pleaseBuild Online Forms with the Best Alternative to Survicate—ClickUp
Gathering customer insights shouldn’t feel like a tedious chore.
The right survey tool doesn’t just gather feedback; it manages workflows, enhances collaboration, and helps you turn responses into action.
While Survicate offers solid features, it may not always meet your needs.
With AI-powered automation, flexible form creation, and seamless integrations, ClickUp is the perfect Survicate alternative, your all-in-one workspace to collect responses and execute projects.
Gather insights, act on them, and enhance user experience. Sign up for ClickUp for free today to collect feedback more effectively.
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