We raised $400M in our Series C to redefine productivity. Read More

Technical Support Engineer

San Diego or Remote
< See all openings This is a once in a lifetime opportunity to join a hyper-growth startup. ClickUp is the fastest growing productivity app, growing to 800,000+ teams and a $1 billion 🦄 valuation in under 3 years. We’re now one of the fastest growing software companies in the world.

The perfect candidate shares our passion for excellence and approaches technical support with a user-first mentality. We are looking for a technically skilled person with superb interpersonal skills, strong troubleshooting abilities, quick response times, and a passion to make customers happy!

At ClickUp, the team, process, and tools we use are critical to our success. You should enjoy continuously exploring and challenging our platform as it grows. We release new builds at a rapid rate, so time management and finding new ways to improve efficiency are a must.

You’ll help get to the bottom of complex technical questions including but not limited to: our API, web-hooks, 3rd party integrations and new feature complexities. Having the ability to dive deep into troubleshooting bugs, identify whether they're frontend or backend issues, understand the code base, provide solutions, offer out-of-the-box advice, and become the voice of our team is key in this role.

While we’re scaling quickly, we are recruiting teammates who share our core values, know how to get things done, and would add a lot to our extremely driven culture. We’ve been named the fastest growing productivity app of 2018, raised $35 million for our Series A, and $100 million for our Series B. This has been made possible by our very passionate and high-energy team supporting growth in every area!
The Role:
  • - Working with customers, from Free to Enterprise, to discuss complex technical issues relating to the ClickUp platform, SSO provisioning, security, 3rd party integrations, etc.
  • - Providing timely and accurate customer feedback for escalated technical issues and/or effective use of ClickUp via email communication and at times over Zoom calls.
  • - Applying solid test methodology and debugging skills, diving deep into the requests and console logs to narrow down reported issues and expedite the resolution process.
  • - Extreme comfort looking through code to identify potential issues including testing and building repro environments.
  • - Communicating effectively to Engineering squads to share investigation findings and identify root causes.
  • - Working with Engineers and Management to prioritize customer reported bugs and company projects effectively.
  • - Acting as the liaison between the Support and Engineering Departments, you will be the first point of contact to help answer technical questions from Support and provide Engineering with any additional information they may need to assist their work on the platform.
  • - Collaborating with Technical Support, Product, Engineering and other departments to resolve issues by applying excellent technical, customer service, and interpersonal skills in building solid cross-functional relationships.
  • - Providing support internally by developing technical support documents for the Technical Support team.
  • - Continue to develop the growing Technical Support Department and Technical Support Engineer team .
  • - Opportunities to grow into our Engineering, QA, and Product teams as a direct promotional path.
Qualifications:
  • - 2+ years working as Tier 3/Support Engineer.
  • - Development background (on-the-job experience desired but open to development bootcamp and 4-year degree graduates).
  • - Experience working on issues such as: complex API requests, SSO provisioning (OKTA, SAML, etc.), On-Prem security configurations, and various technical internal (ClickUp) workflows.
  • - Extensive knowledge of REST APIs, HTML, Javascript, and SAML.
  • - Experience with TrackJS, LogzIO, or similar tools.
  • - Experience with testing web, desktop and mobile applications.
  • - Fantastic problem-solving skills especially with complex technical problems where information needs to be properly sent to developers.
  • - Experience effectively and empathetically communicating with customers via email and video calls.
  • - Great spelling and grammar skills.
  • - Great attention to detail and interpersonal skills.
  • - Flawless written and verbal communication skills.
  • - A great customer advocate that can also liaise between various internal departments in a positive and effective manner.
  • - Detail-oriented multi-tasker who can handle frequent interruptions and effectively prioritize highly impactful work.
  • - Extremely comfortable working in a fast paced company with 1 week sprints, lots of moving parts and high expectations to give customers the best experience possible!

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You resonate with ClickUp’s core values
  • You want to make a big impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You appreciate urgency over perfection
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
The best customer experience, period. Fix problems and say yes.
02
Normal ****ing Sucks.
03
Progress towards perfection.
04
Work hard and own it.
05
Grow 1% every day.
06
Be direct.
07
Find joy, and have fun.
08
Random acts of kindness.
09
Urgent and optimistic.
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