Senior Client Success Manager

San Diego
We raised $35M in our Series A to make the world more productive. Read why
< See all openings ClickUp places customers as our absolute foremost priority. We want users to not only experience the best customer success in the industry, but also to encounter the best customer experience they've ever had.

This role entails expanding our team and developing the actual ‘success’ part of delivering our product experience. You’ll work alongside other leaders as well as the director of sales to ensure smaller teams up to enterprise level teams have an exceptional onboarding and nurturing experience.

Our product is pretty unique in the sense that it’s highly customizable - this means it can be used for simple use cases but also more complex use cases. The success team will need to have a wide range of understanding of all use cases in order to recommend and customize the best path for new users.

This leader should be a team player, ready to get their hands dirty and onboard our larger teams, train new members of the CS department, and report on key analytics to continually make the success experience even better.
The Role
  • - Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.
  • - Lead training for teams, showing off ClickUp features and functionality and answering usage questions.
  • - Run meetings to assess progress against goals, opportunities for improvement, and impact of ClickUp on team productivity.
  • - Run periodic “health checks” of customers’ Workspaces to make sure they are using functionality optimally.
  • - Building the team and coaching by example.
  • - 5+ customer facing experience and 2+ years in software (SaaS preferred).
  • - 1+ year of customer success or sales directly with enterprises.
  • - You are knowledgeable, experienced in project management, business process redesign, and change management.
  • - Be a team player, you enjoy getting your hands dirty when needed.
  • - You have great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience.
  • - You LOVE work as much as we do and are able to dedicate your life to this while it gets off the ground.
Apply Now
  • You resonate with ClickUp’s core values
  • You want to make a big impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You appreciate urgency over perfection
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!


Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary

Our Five Step Process

Our Five Step Process

Core values

Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
Normal f*cking sucks.
Progress over perfection.
Work smarter AND harder.
Details matter.
Urgency and consistency.
Remember shit, create a system.
Grow 1% every day.
Random acts of kindness.

Life at ClickUp

San Francisco, San Diego, and across the globe.
Life at ClickUp
The team is what makes ClickUp such a great place to work. Positivity and passion fill our office.
Life at ClickUp
Guests get the royal treatment when they stop by our office.
Life at ClickUp
Quadruplets! We love sporting our ClickUp swag everywhere we go.
Life at ClickUp
Holiday cheer is year-round at ClickUp. Bowling, karaoke, and delicious food take "company party" to the next level.
Life at ClickUp
Team bonding at SeaWorld is always more fun with face paint and water rides.
Life at ClickUp
We believe in random acts of kindness. Here is our team doing one of those anonymous acts.
Leader Spring 2020 ClickUp
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