Too many hospitals still rely on patchy group texts, outdated pagers, and inboxes overflowing with FYIs. It slows everyone down: nurses chasing approvals, doctors missing updates, and admins stuck playing middleman.
Medical teams need a single place to communicate, track, and act without the confusion of crossed wires. A clinical communication platform keeps updates clear, fast, and right where they should be.
Here are 10 clinical communication software tools built to handle the pace, pressure, and realities of clinical work and improve patient outcomes. 🩺
Top 10 Clinical Communication Platforms
- Top Clinical Communication Software at a Glance
- What is a Clinical Communication Platform?
- How to Choose the Right Clinical Communication Software
- The Best Clinical Communication Software
- How we review software at ClickUp
- 1. ClickUp (Best for all-in-one collaboration and task management for care teams)
- 2. TigerConnect (Best for secure team messaging)
- 3. PerfectServe (Best for physician call scheduling)
- 4. Emitrr (Best for enhanced patient care and engagement workflows)
- 5. Symplr (Best for compliance management integration)
- 6. OnPage (Best for critical alert management)
- 7. Rocket.Chat (Best for open-source customization)
- 8. Klara (Best for patient-provider text messaging)
- 9. Spok (Best for legacy system modernization)
- 10. Vocera (Stryker) (Best for hands-free voice communication)
Summarize this article for me pleaseTop Clinical Communication Software at a Glance
These are the best clinic management software solutions to help you deliver enhanced patient care. 📄
| Tool | Best for | Best features | Pricing* |
| ClickUp | Managing care tasks, messages, and protocols in one HIPAA-compliant workspace Team size: Ideal for cross-functional clinical teams and hospital systems | AI-powered Chat and Brain MAX, task-linked conversations, real-time updates, voice-activated search, protocol version control, reminders, custom views, shift-ready workflow automation | Free forever; Customizations available for enterprises |
| TigerConnect | Keeping clinical messages secure and trackable with real-time alerts Team size: Ideal for hospitals, physician networks, and acute care centers | Auto-escalation workflows, message self-destruct timers, common integrations with EHRs, pre-set message templates, priority alert routing | Custom pricing |
| PerfectServe | Automating on-call schedules and physician routing during emergencies Team size: Ideal for hospitals and multispecialty medical groups | Automated call trees, physician directories, response analytics, and holiday scheduling | Custom pricing |
| Emitrr | Running automated campaigns to remind, inform, and follow up with patients Team size: Ideal for small clinics and outpatient practices | SMS/email/voice campaigns, patient preference handling, engagement dashboards, and HIPAA-compliant surveys | Custom pricing |
| Symplr | Embedding compliance and audit tracking into daily communication Team size: Ideal for enterprise healthcare and compliance-heavy orgs | Built-in policy flagging, audit logs, regulatory templates, and risk alerts | Custom pricing |
| OnPage | Delivering persistent alerts for emergencies and time-sensitive updates Team size: Ideal for emergency teams and hospitals needing critical alert routing | Escalation chains, loud/override alerts, and device monitoring integration | Starts at $13.99/month per user (billed annually) |
| Rocket.Chat | Customizing secure messaging for healthcare teams with full open-source control Team size: Ideal for hospital IT teams and large networks with internal dev support | Self-hosting, unlimited channels, full-code access, secure messaging | Free; Pro starts at $4/month per user |
| Klara | Allowing patients to text care teams directly with zero onboarding friction Team size: Ideal for practices prioritizing quick, compliant patient communication | Patient text routing, EHR-connected chat logs, conversation history | Custom pricing |
| Spok | Bridging legacy pagers and modern secure messaging systems Team size: Ideal for hospitals modernizing old systems without starting over | Channel-based routing, nurse call integrations, response analytics, and pager-compatible messaging | Custom pricing |
| Vocera (Stryker) | Enabling hands-free, voice-first communication in clinical environments Team size: Ideal for surgical teams and high-mobility care units | Wearable voice badges, voice-activated commands, and integration with nurse call systems | Custom pricing |
Summarize this article for me pleaseWhat is a Clinical Communication Platform?
A clinical communication platform is a secure collaboration tool that helps healthcare professionals manage messaging, alerts, tasks, patient files, and updates in one place.
It replaces scattered channels, such as pagers, emails, and personal texts, with a system built for fast and clear communication across shifts and departments.
Summarize this article for me pleaseHow to Choose the Right Clinical Communication Software
The best clinical communication platform is built around how your team works. Here’s what to look for:
- Easy interface: Lets staff members get started without training or tech support
- Mobile access: Works smoothly on any device, even during rounds
- HIPAA compliance: Protects patient data with built-in security controls
- Task tracking: Assigns responsibilities clearly and keeps updates visible for async communication
- Responsive support: Resolves issues quickly through real-time help options
- Role-based access: Allows you to share the right information with the right people
- Real-time alerts: Flags critical updates without delay or noise
- EHR integration: Connects seamlessly with your existing healthcare systems
- Shift handoff tools: Keeps transitions smooth with shared context
- Audit logs: Tracks communication history for transparency and accountability
- Group messaging: Reaches departments or care teams in one go
- Voice and video options: Adds flexibility for centralized communication when chat isn’t enough
🔍 Did You Know? The Health Insurance Portability and Accountability Act (HIPAA) was passed on August 21, 1996. It was designed to improve healthcare efficiency and insurance coverage. However, its famous Privacy Rule was added after a push in the 1990s to standardize how electronic health information was transmitted to protect patient information.
Summarize this article for me pleaseThe Best Clinical Communication Software
Let’s go through our picks for the best clinical communication software for healthcare project management. 👇
How we review software at ClickUp
Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.
Here’s a detailed rundown of how we review software at ClickUp.
1. ClickUp (Best for all-in-one collaboration and task management for care teams)
ClickUp’s Healthcare Project Management Software is an all-in-one clinical communication platform that brings task tracking, team messaging, documentation, and AI support into a single HIPAA-compliant hub.
Communicate seamlessly with Chat
When staff communication happens across multiple apps and hallway conversations, no one has the full picture, and everyone’s jumping between tools and threads to get context and arrive at a source of truth. That’s work sprawl in action and it’s a productivity and potential sink.
ClickUp Chat brings all that into one place, directly inside your workspaces, projects, and even individual ClickUp Tasks.
Let’s say a shift lead reports a missing equipment handoff during a post-op transfer. Instead of messaging on the side or adding another email thread, they can tag the inventory manager directly in the task’s chat. The message stays tied to the exact task where the issue occurred, so no one’s left guessing later.
You can turn any message into a task manually or use AI to generate the task name, description, and links. For example, if a coordinator mentions updating the discharge protocol, AI can create a pre-filled task and link it to the original thread in seconds.
Share info in real time with SyncUps and Clips
ClickUp SyncUps allow medical staff to run quick, structured stand-up meetings or daily huddles, ensuring everyone is aligned on patient care, shift changes, and urgent updates.
With automated summaries and action items, nothing gets missed, and teams can stay focused on what matters most.
If you want to share things async, instead of lengthy emails or written notes, you can record a quick video clip to clarify instructions and answer urgent queries. This is where ClickUp Clips helps. It enables doctors, nurses, and administrators to record and share video walkthroughs, explain complex cases, or demonstrate procedures visually.
Get quick answers from Brain
Hospital operations move fast with ClickUp Brain. Brain functions as an on-demand AI assistant that understands your workspace and provides answers in context.
For instance, a clinical operations lead can type: ‘What’s the latest infection control protocol in the NICU project?’ ClickUp Brain pulls the most updated Doc, flags any pending tasks linked to it, and shows who last modified it in seconds.
Friendly Tip: If you need to send appointment reminders for multiple departments at the same time, a scheduling coordinator can ask Brain MAX to generate separate drafts for radiology, cardiology, and general consults.
It uses your workspace data and tone preferences to create polished, department-specific messages that are ready to send. The best part is you can use its Talk to Text feature, and give instructions or take notes on the go.
Watch this video to know more:
Make protocols easier to manage
Outdated protocols, scattered PDFs, and poorly versioned Word docs waste valuable time. ClickUp Docs helps your team create and update live documentation that links directly to tasks and team members.
For example, if your compliance officer updates the blood transfusion policy, they can make edits in a shared Doc, tag the chief of medicine and hematology coordinator for review, and link it to your quality audit checklist all inside the platform.
ClickUp best features
- Stay on top of follow-ups: Set ClickUp Reminders for patient reviews, documentation deadlines, and time-sensitive tasks across shifts
- Add the right context to Tasks: Customize each task with ClickUp Custom Fields for patient type, escalation status, or equipment tracking
- Work the way your team prefers: Switch between ClickUp Views like Gantt chart, Board, or Table to manage schedules, audits, and clinical workflows
- Plan smarter without manual effort: Auto-schedule tasks using ClickUp Calendar based on urgency, workload, and availability
- Keep your tools connected: Sync ClickUp with calendars, EHR exports, file storage, and communication apps to streamline updates
- Catch up after time away: Summarize key updates and decisions instantly using AI CatchUp in the all-in-one messaging app
- Highlight critical updates clearly: Post announcements, SOP changes, or team-wide updates in Chat using Posts for easy visibility
ClickUp limitations
- The onboarding can be time-consuming if you need extensive customization options
ClickUp pricing
free forever
Best for individual users
Free Free
Key Features:
60MB Storage
Unlimited Tasks
Unlimited Free Plan Members
unlimited
Best for small teams
$7 $10
Everything in Free Forever plus:
Unlimited Storage
Unlimited Folders and Spaces
Unlimited Integrations
business
Best for mid-sized teams
$12 $19
Everything in Unlimited, plus:
Google SSO
Unlimited Message History
Unlimited Mind Maps
enterprise
Best for many large teams
Get a custom demo and see how ClickUp aligns with your goals.
Everything in Business, plus:
White Labeling
Conditional Logic in Forms
Subtasks in Multiple Lists
* Prices when billed annually
The world's most complete work AI, starting at $9 per month
ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
ClickUp ratings and reviews
- G2: 4.7/5 (10,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What are real-life users saying about ClickUp?
This Reddit review says it all:
🎥 Watch: Worried about missing a key detail in your daily clinical report? Whach how to use ClickUp Reminders?
2. TigerConnect (Best for secure team messaging)
via TigerConnect
TigerConnect bridges the gaps in clinical collaboration with encrypted messaging that seamlessly integrates with your existing workflows. Healthcare staff can share patient photos, lab results, and care updates without worrying about compliance violations or security breaches.
The platform automatically tracks message delivery and read receipts. So, when you send that urgent alert about a patient’s dropping blood pressure, you know precisely when the attending physician sees it.
Custom message templates streamline routine communications, while automated escalation rules ensure critical information doesn’t get missed.
TigerConnect best features
- Schedule messages to automatically delete after predetermined timeframes, protecting sensitive patient data
- Connect with existing EHR systems to pull patient demographics and medical history
- Configure escalation workflows that automatically forward urgent messages to backup physicians when primary contacts don’t respond
- Track real-time message delivery status to confirm care coordination
TigerConnect limitations
- Limited notification customization options for urgent and routine messages
- The mobile app can lag during busy periods, especially when nursing staff use it simultaneously
TigerConnect pricing
- Custom pricing
TigerConnect ratings and reviews
- G2: 4.5/5 (190+ reviews)
- Capterra: 4.7/5 (45+ reviews)
What are real-life users saying about TigerConnect?
Someone on G2 shares:
📮 ClickUp Insight: 30% of workers believe automation could save them 1–2 hours per week, while 19% estimate it could unlock 3–5 hours for deep, focused work.
Even those small time savings add up: just two hours reclaimed weekly equals over 100 hours annually—time that could be dedicated to creativity, strategic thinking, or personal growth. 💯
With ClickUp’s AI Agents and ClickUp Brain, you can automate workflows, generate project updates, and transform your meeting notes into actionable next steps—all within the same platform. No need for extra tools or integrations—ClickUp brings everything you need to automate and optimize your workday in one place.
💫 Real Results: RevPartners slashed 50% of their SaaS costs by consolidating three tools into ClickUp—getting a unified platform with more features, tighter collaboration, and a single source of truth that’s easier to manage and scale.
📖 Also Read: Free Project Communication Plan Templates
3. PerfectServe (Best for physician call scheduling)
via PerfectServe
Ever tried reaching an on-call cardiologist at 2 a.m.? Yes, it’s frustrating. PerfectServe makes your life easier, tracking every physician’s schedule, specialty, and preferred contact method in a centralized system.
When emergencies occur, the clinical communication platform automatically follows the call tree you’ve set up. It even learns from response patterns. So, if the on-call oncologist doesn’t answer his pager, but responds to texts, it adapts accordingly.
PerfectServe best features
- Generate automated call sequences that progress through backup physicians when primary contacts are unavailable or unresponsive
- Produce detailed analytics on physician response times and communication patterns to identify bottlenecks in urgent care scenarios
- Customize holiday schedules and time-off requests that automatically adjust on-call rotations
PerfectServe limitations
- Initial setup requires extensive data entry and configuration that can take weeks to complete properly
- Mobile functionality is basic, limiting access for physicians who work primarily from tablets or smartphones
PerfectServe pricing
- Custom pricing
PerfectServe ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
🧠 Fun Fact: The word hospital comes from the Latin hospes, meaning both ‘guest’ and ‘host.’ Originally, hospitals were places of hospitality, offering shelter and care to travelers, not just the sick.
4. Emitrr (Best for enhanced patient care and engagement workflows)
Patients forget appointments, ignore discharge instructions, and don’t take their medications as prescribed. Emitrr addresses these universal healthcare challenges through structured communication campaigns that deliver tangible, critical results.
Think of it as email marketing, but for patient care. Based on triggers, you can set up automated sequences for appointment reminders, post-visit surveys, and medication adherence check-ins.
The HIPAA-compliant software tracks which messages patients open and respond to, giving you insight into who might need extra attention. Additionally, it manages various communication preferences, including texts and calls.
Emitrr best features
- Deploy automated reminder sequences via SMS, email, and voice messages to reduce
- Collect patient satisfaction data through customizable surveys that integrate directly with quality improvement initiatives
- Monitor patient engagement metrics, including message open rates, response times, and communication preferences with real-time dashboards
Emitrr limitations
- Integration capabilities are limited with smaller EHR systems and niche practice management software
- The patient portal features lack depth, making it restrictive for healthcare organizations with complex workflow requirements
Emitrr pricing
- Custom pricing
Emitrr ratings and reviews
- G2: 4.8/5 (20+ reviews)
- Capterra: 4.9/5 (140+ reviews)
What are real-life users saying about Emitrr?
A review on Capterra reads:
5. Symplr (Best for compliance management integration)
via Symplr
Symplr embeds compliance monitoring directly into your communication workflows, ensuring that every message, alert, and conversation is tracked. It automatically flags potential policy violations and creates audit trails, allowing risk management teams to identify problems before they escalate.
This compliance management software is particularly valuable for organizations that struggle with documentation requirements. It captures communication data that might otherwise slip through during busy shifts.
Symplr best features
- Establish multi-level approval processes for sensitive communications that require supervisor review before transmission
- Create audit documentation with timestamped records of all communication activities
- Deploy automated risk alerts when communication patterns suggest potential patient safety concerns
- Access pre-configured compliance templates explicitly designed for Joint Commission standards and CMS requirements
Symplr limitations
- The interface can feel overwhelming for clinical staff who just want to send simple messages
- Professional services are often required for proper integration with existing health systems
Symplr pricing
- Custom pricing
Symplr ratings and reviews
- G2: 4/5 (20+ reviews)
- Capterra: 3.6/5 (115+ reviews)
What are real-life users saying about Symplr?
Based on a Capterra review:
🔍 Did You Know? America’s first hospital, Pennsylvania Hospital, was founded in 1751 by Benjamin Franklin and Dr. Thomas Bond to treat the poor for free. It also led early efforts in mental health care and later became part of the University of Pennsylvania Health System.
6. OnPage (Best for critical alert management)
via OnPage
When someone’s having a heart attack, you need alerts that grab attention. OnPage specializes in persistent notifications that continue to buzz until someone acknowledges them.
However, don’t worry; the clinical communication software distinguishes between routine messages and true emergencies by using different alert tones and escalation patterns.
If the primary oncologist doesn’t respond to a critical lab result within ten minutes, the system automatically notifies the backup physician. It also integrates with patient monitoring equipment, triggering immediate alerts to the appropriate care team when abnormal vitals are detected.
OnPage best features
- Establish automated escalation chains that notify secondary and tertiary contacts when primary recipients fail to respond within specified timeframes
- Integrate directly with patient monitoring systems and medical devices to trigger alerts based on critical threshold breaches
- Analyze detailed response time metrics and acknowledgment patterns to identify workplace communication gaps
- Customize alert priority levels with distinct notification sounds, vibration patterns, and visual indicators for different emergency types
OnPage limitations
- Alert fatigue becomes a real problem when too many non-urgent messages are categorized as critical
- Sound customization options are somewhat limited for different alert categories
OnPage pricing
- OnPage: $13.99/month per user (billed annually)
- Enterprise Silver: $22.99/month per user (billed annually)
- Enterprise Gold: $28.99/month per user (billed annually)
OnPage ratings and reviews
- G2: 4.3/5 (280+ reviews)
- Capterra: 4.6/5 (65+ reviews)
What are real-life users saying about OnPage?
Per a G2 review:
📖 Also Read: Best Document Collaboration Software for Teams
7. Rocket.Chat (Best for open-source customization)
via Rocket.Chat
With Rocket.Chat, you can customize your platform to align with your organization’s operations. Since it’s open-source, your IT team has access to the complete codebase for customization and security audits.
This flexibility comes in handy when you need to integrate with proprietary hospital systems or create workflows that commercial platforms don’t support.
You can host everything on your own servers, which gives you complete control over sensitive patient data. The clinical communication software scales from small clinics to massive hospital networks without per-user licensing fees eating into your budget.
Rocket.Chat best features
- Build unlimited channels and user groups without recurring licensing fees or user restrictions
- Develop custom API integrations with existing healthcare systems using developer documentation and support resources
- Conduct thorough security audits using full source code access to ensure compliance
Rocket.Chat limitations
- Technical expertise requirements are substantial for initial setup, ongoing maintenance, and custom development projects
- Healthcare-specific features require custom development rather than being available out of the box
Rocket.Chat pricing
- Free
- Pro: $4/month per user (billed annually)
- Enterprise: Custom pricing
Rocket.Chat ratings and reviews
- G2: 4.2/5 (330+ reviews)
- Capterra: 4.3/5 (155+ reviews)
What are real-life users saying about Rocket.Chat?
A G2 review notes:
🧠 Fun Fact: In the 1300s, the Alexian Brothers in Germany cared for victims of the Black Plague. They are considered some of the earliest frontline responders in history.
8. Klara (Best for patient-provider text messaging)
via Klara
Patients want to text their doctors the same way they text everyone else, using regular phone numbers and messaging apps. Klara makes this happen while keeping everything HIPAA-compliant.
Patients can just text your practice’s number, and their messages automatically route to the appropriate care team member. The platform recognizes message types and can distinguish between appointment requests and urgent medical concerns.
All conversations are automatically documented in your EHR, eliminating the need for you to paste critical patient and provider communications into medical records manually.
Klara best features
- Integrate text conversation history seamlessly into EHR patient records to maintain communication documentation
- Deploy automated appointment reminders and follow-up message sequences that trigger based on visit types and patient care plans
- Access complete patient context and conversation history during each text interaction to provide personalized, informed responses
Klara limitations
- Message complexity is limited, making it unsuitable for detailed medical discussions
- Message volume can overwhelm small practices that don’t establish clear boundaries around text communication availability
Klara pricing
- Custom pricing
Klara ratings and reviews
- G2: 4.5/5 (100+ reviews)
- Capterra: 4.6/5 (210+ reviews)
What are real-life users saying about Klara?
Feedback on G2 reads:
9. Spok (Best for legacy system modernization)
via Spok
Most healthcare facilities continue to use paging systems that have been running reliably for years. Rather than viewing this as a problem to solve, Spok treats it as an asset to build upon.
The platform essentially acts as a translator between existing pager networks and modern secure messaging capabilities. This means clinical staff can continue using the paging workflows they already know, but they now have valuable additions like message threading and delivery confirmations.
Spok best features
- Route messages through preferred communication channels based on recipient availability status and individual preferences
- Monitor communication analytics, including response times, message delivery rates, and channel effectiveness across departments
- Integrate with nurse call systems and clinical monitoring equipment to trigger appropriate alerts based on patient status changes
- Manage complex communication preferences for different staff roles, departments, and shift schedules from centralized administration panels
Spok limitations
- Configuration complexity requires a significant training investment for administrative staff responsible for system management
- Limited customization options for alert sounds and notification preferences
Spok pricing
- Free
- Professional: $19.90/month per user
- Enterprise: Custom pricing
Spok ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
🔍 Did You Know? In 1992, Electronic Health Records (EHRs) were primarily confined to academic centers and hybrid systems. However, by 2015, they’d expanded to nursing homes, hospices, and even correctional facilities.
10. Vocera (Stryker) (Best for hands-free voice communication)
via Stryker
Scrubbed hands, sterile environments, and patient care activities don’t mix well with touchscreen devices. Vocera solves this problem through voice-activated communication, allowing clinical staff to communicate without touching anything.
Staff can make calls, send messages, and receive alerts using simple voice commands, such as ‘Call Dr. Martinez.’ The system recognizes natural speech patterns and connects users to the right people based on roles and current availability.
Plus, these lightweight wearable devices don’t interfere with clinical procedures or infection control protocols.
Vocera best features
- Connect automatically to appropriate team members using intelligent voice recognition that understands roles, departments, and current availability status
- Access real-time patient information and system updates through voice-activated queries that integrate with existing hospital information systems
- Integrate voice communication capabilities with existing nurse call systems and patient monitoring equipment
Vocera limitations
- Battery life on wearable devices requires frequent charging cycles that can be disruptive during long shifts
- Wireless connectivity issues in certain hospital areas can limit functionality and reduce communication reliability
Vocera pricing
- Custom pricing
Vocera ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
🧠 Fun Fact: Joseph Lister is known as the father of modern surgery for pioneering antiseptic techniques in the 1860s. Before his work, surgery was often deadly due to infections; tools weren’t sterilized, and hospitals considered banning surgery altogether. Inspired by Louis Pasteur’s work on germs, Lister began using carbolic acid to clean wounds and instruments.
Summarize this article for me pleaseGet Healthcare Teams On The Same Page-r With ClickUp
Clinical operations don’t break down because information is scattered across too many places.
ClickUp’s clinical communication platform fixes that.
In one platform, you can track patient-related tasks, chat in real time, document protocols, and automate follow-ups. It’s secure, flexible, and built to support care teams’ communication across departments and shifts.
If your team is spending more time coordinating the work than doing it, ClickUp can help you turn that around. Sign up for free today! ✅
Everything you need to stay organized and get work done.
