Starting a new role as a Convention Services Manager requires a strategic approach to quickly understand the unique demands of event coordination, client management, and operational logistics. This 30-60-90 day plan is crafted to guide you through a successful onboarding period by setting clear goals, tracking progress, and establishing a foundation for long-term success.
With this plan, you'll be able to:
- Define your role-specific objectives aligned with the organization's event goals and client expectations
- Develop strong working relationships with internal teams, vendors, and clients to facilitate seamless event execution
- Track your progress through key milestones and adjust strategies to optimize service delivery
Whether managing large conventions, coordinating with multiple stakeholders, or overseeing event logistics, this customizable template equips you with the tools to excel in your new position.
Benefits of a 30-60-90 Day Plan for Convention Services Managers
Implementing this plan provides several advantages tailored to the convention services field:
- Offers a clear roadmap to quickly grasp event management processes and organizational standards
- Facilitates building trust and rapport with clients and cross-functional teams essential for successful events
- Helps prioritize tasks that directly impact event quality and client satisfaction
- Enables proactive identification of challenges and opportunities within the first 90 days
Main Elements of the Convention Services Manager 30-60-90 Day Plan
This plan is structured into three key phases, each with targeted objectives and actionable tasks:
First 30 Days: Orientation and Relationship Building
Focus on understanding the company’s event portfolio, internal processes, and key stakeholders. Attend orientation sessions, review past event reports, and meet with team members, vendors, and clients. Begin shadowing ongoing events to observe workflows and service standards.
Next 30 Days (Days 31-60): Skill Development and Process Integration
Take on increasing responsibilities by managing smaller events or segments of larger conventions. Collaborate closely with sales, operations, and marketing teams to align event services with client needs. Identify areas for process improvement and begin implementing best practices.
Final 30 Days (Days 61-90): Leadership and Strategic Contribution
Lead the planning and execution of major events, demonstrating your ability to coordinate complex logistics and manage client expectations. Provide feedback to improve service delivery and contribute to strategic planning for upcoming conventions. Establish performance metrics and set goals for continuous improvement.
Throughout all phases, document your progress, challenges, and learnings. Use this plan as a living document to communicate with your manager and adjust your objectives as needed to ensure alignment with organizational goals.
