Starting a new role as a lodging manager requires a clear, actionable plan to navigate the complexities of hospitality operations, team leadership, and guest satisfaction. A 30-60-90 day plan provides a structured approach to set priorities, build relationships, and achieve key objectives within the first three months.
This customized 30-60-90 day onboarding plan for lodging managers helps you:
- Establish operational knowledge of the property, including front desk, housekeeping, maintenance, and food & beverage departments
- Build strong relationships with your team, vendors, and key stakeholders to foster collaboration and morale
- Implement guest service standards and identify opportunities to enhance the guest experience
- Track progress on critical tasks such as budget review, staffing assessments, and compliance audits
Whether managing a boutique hotel or a large resort, this plan equips lodging managers with the tools and milestones needed to lead effectively and drive business success.
Benefits of a 30-60-90 Day Plan for Lodging Managers
Adopting a structured onboarding plan tailored to lodging management offers several advantages:
- Provides clarity on immediate and long-term priorities within the hospitality environment
- Accelerates understanding of property operations and team dynamics
- Facilitates early identification of challenges and opportunities to improve guest satisfaction
- Supports goal alignment with ownership and corporate objectives
- Enhances confidence and leadership presence during the critical first 90 days
Main Elements of the Lodging Manager 30-60-90 Day Plan
This plan is segmented into three key phases, each with specific focus areas and deliverables:
First 30 Days: Orientation and Assessment
During the initial month, the lodging manager should immerse themselves in the property’s operations, meet key team members, and understand existing processes. Key activities include:
- Reviewing standard operating procedures across departments
- Conducting walkthroughs of guest areas and back-of-house facilities
- Meeting with department heads and frontline staff to understand challenges and strengths
- Analyzing current guest feedback and satisfaction metrics
- Assessing staffing levels and training needs
Next 30 Days (Days 31-60): Planning and Initial Implementation
In this phase, the manager begins to implement improvements and establish operational rhythms. Focus areas include:
- Developing action plans to address identified issues in service delivery or operations
- Collaborating with marketing and sales teams to support occupancy goals
- Introducing staff training programs to enhance guest service standards
- Monitoring budget adherence and identifying cost-saving opportunities
- Establishing regular team meetings and communication channels
Final 30 Days (Days 61-90): Optimization and Leadership
The last phase centers on refining processes, measuring impact, and solidifying leadership presence. Key tasks include:
- Evaluating the effectiveness of implemented changes and adjusting as needed
- Building relationships with key vendors and community partners
- Setting long-term goals aligned with property growth and guest experience enhancement
- Providing feedback and coaching to team members to foster development
- Reporting progress and insights to ownership or corporate leadership
This comprehensive 30-60-90 day plan empowers lodging managers to transition confidently into their roles, drive operational excellence, and deliver outstanding experiences to guests and staff alike.
