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IT Service Management (ITSM)

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Welcome to the IT Service Management Template in ClickUp! This template will help every IT team to manage their work, specifically around incident management, problem management, change management, simple asset management and knowledge management. You can set up your IT Service Desk within ClickUp in a few simple steps and manage all IT tickets, and so much more! Let's dive into it.

Template Includes

    • +7
    • ON HOLD, CANCELLED, SCHEDULED, PENDING VENDOR, PENDING OTHER DEPARTMENT, RESOLVED, AWAITING REQUESTER REPLY, CLOSED, IN PROGRESS, NEW
    • +8
    • IMPLEMENTATION, PRELIMINARY REVIEW, SCHEDULE + COMMUNICATE, COMPLETE, APPROVALS, PLANNING, NEW, BACKOUT, DONE, CANCELLED, Q
    • +3
    • CLOSED, WORK IN PROGRESS, NEW, DONE, ON HOLD, PENDING

  • Requester
  • Department
  • Email
  • Office

  • Time tracking
  • Priorities
  • Tags
  • Wip limits
  • Time estimates
  • Custom fields
  • Dependency warning
  • Multiple assignees
  • Emails clickapp
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