Incident Communication Plan

  • Great for beginners
  • Ready-to-use, fully customizable Doc
  • Get started in seconds
Template Level
slide 1
Incidents, while very untoward and frustrating, are part and parcel of your life as a service delivery provider. It's always a good idea to include a communication plan for those potentially affected by a service outage to ensure that they understand that you are taking accountability on the situation. Use this ClickUp Doc to help you plan your incident communication ahead.

Incidents happen, and when they do, it's important to have a comprehensive communication plan in place. With ClickUp's Incident Communication Plan Template, you’ll have every tool needed to create an effective communication strategy for your team.

This template enables you to:

  • Set up channels for clear and efficient incident communication
  • Create detailed action plans with specific roles and responsibilities
  • Outline procedures for updating stakeholders on progress of incident resolution

The Incident Communication Plan Template provides a comprehensive framework for responding to incidents quickly and efficiently, so you can get back to business as usual.

Benefits of an Incident Communication Plan Template

Incident communication plans help organizations efficiently and effectively communicate during a crisis. By preparing in advance, you can be sure that the right people are informed at the right time. Here are a few key benefits of having an incident communication plan template in place:

  • Reduce confusion and chaos by providing a clear plan of action
  • Ensure timely dissemination of information
  • Provide structure to the crisis response process
  • Enable more effective decision making

Main Elements of an Incident Communication Plan Template

ClickUp's Incident Communication Plan Template is designed to help you create a plan for communicating with stakeholders in the event of an incident. This Doc template includes:

  • Custom Statuses: Create tasks with various custom statuses to keep track of the progress of incident communications
  • Custom Fields: Categorize and add attributes to manage your incident communication plans and easily visualize the steps of the plan
  • Custom Views: Start with this Doc template and build out your ClickUp workflow which includes List, Gantt, Workload, Calendar, and more
  • Project Management: Improve incident communication planning with comment reactions, subtasks, multiple assignees, and priority labels

How to Use an Incident Communication Plan Template

An incident communication plan is a critical part of any organization's crisis management strategy. It allows organizations to quickly and effectively communicate with stakeholders and ensure that everyone is on the same page in the event of an emergency. Use this five-step guide to create an incident communication plan in ClickUp:

1. Identify stakeholders

The first step in creating an incident communication plan is to identify all of the stakeholders who should be included. This can include internal staff, customers, suppliers, investors, and other important parties.

Use the Board view in ClickUp to create a list of stakeholders and assign tasks to each one.

2. Establish communication channels

Next, decide on which communication channels should be used to reach the stakeholders. These can include email, phone, text, social media, or other platforms.

Create custom fields in ClickUp to track which channels need to be used for each stakeholder.

3. Establish a timeline

Once you’ve identified the stakeholders and communication channels, create a timeline for when and how often you will communicate with them. This can be done in a Gantt chart in ClickUp to help you visualize your plan.

4. Create a list of messages

Create a list of messages that will be sent out during an incident. These should be clear and concise, and cover all necessary information about the incident.

Use Docs in ClickUp to draft and store approved messages.

5. Test the plan

Once you’ve created your plan, it’s important to test it out. This will help you identify any potential issues and make adjustments as necessary.

Create a recurring task in ClickUp to regularly test your plan and make sure it's up to date.

Get Started with ClickUp's Incident Communication Plan Template

Risk managers can use this Incident Communication Plan Template to help everyone stay on the same page when it comes to coordinating responses and disseminating information.

First, hit “Add Template” to sign up for ClickUp and add the template to your Workspace. Make sure you designate which Space or location in your Workspace you’d like this template applied.

Next, invite relevant members or guests to your Workspace to start collaborating.

add new template customization

Now you can take advantage of the full potential of this template to create an effective incident communication plan:

  • Create tasks to outline each step of the incident response process
  • Assign tasks to team members and designate a timeline
  • Collaborate with stakeholders to determine who needs to be notified in the event of an incident
  • Organize tasks into categories to keep track of progress
  • Set up notifications to stay up-to-date on progress
  • Hold regular meetings to discuss progress and any issues
  • Monitor and analyze tasks to ensure maximum productivity

Get Started with Our Incident Communication Plan Template Today

Related Templates