A 30-60-90 day plan is a strategic roadmap that helps new hotel reservationists transition smoothly into their role by setting clear goals, milestones, and expectations for their first three months. This structured approach ensures they develop the necessary skills, knowledge, and confidence to excel in managing reservations, guest communications, and booking systems.
This specialized 30-60-90 day onboarding plan for hotel reservationists enables you to:
- Establish clear performance objectives aligned with hotel standards and guest satisfaction goals.
- Track progress on mastering reservation software, understanding room inventory, and handling guest inquiries.
- Identify key competencies such as effective communication, problem-solving, and upselling techniques.
Whether you’re onboarding a new reservationist or supporting a recent hire, this plan provides a comprehensive framework to accelerate their integration into the hotel team and deliver exceptional guest experiences.
Benefits of a 30-60-90 Day Plan for Hotel Reservationists
Implementing this plan offers several advantages:
- Provides a focused, actionable path tailored to the unique responsibilities of hotel reservationists.
- Accelerates learning of reservation platforms like Opera or SynXis, ensuring accuracy and efficiency.
- Builds confidence in handling diverse guest requests, cancellations, and special accommodations.
- Enhances teamwork by clarifying roles and encouraging collaboration with front desk and housekeeping departments.
Main Elements of the Hotel Reservationist 30-60-90 Day Plan
This plan is structured into three progressive phases:
First 30 Days:
- Complete comprehensive training on the hotel’s reservation system and booking procedures.
- Learn hotel policies regarding cancellations, deposits, and room types.
- Shadow experienced reservationists to observe guest interactions and problem resolution.
- Begin handling simple reservation tasks under supervision.
Next 30 Days (Days 31-60):
- Manage reservations independently, including modifications and special requests.
- Develop skills in upselling room upgrades and promoting hotel packages.
- Participate in team meetings to understand operational flow and guest feedback.
- Document common guest inquiries and effective response strategies.
Final 30 Days (Days 61-90):
- Take ownership of the reservation desk during peak periods.
- Collaborate with sales and marketing to support group bookings and promotions.
- Provide feedback on reservation processes to improve efficiency.
- Set personal goals for continued professional development in hospitality.
Throughout the plan, regular check-ins with supervisors will provide feedback, address challenges, and celebrate milestones. This structured approach ensures that new hotel reservationists are well-equipped to contribute to guest satisfaction and hotel success from day one.
