Director of Customer Service

< See all openings ClickUp values customer service as our absolute foremost priority. We want users to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our client success team is looking for an energetic and empathetic director to guide our team as we grow.

We’re scaling on a massive level as we expand our operations to San Diego, and we need to support this growth with the same unmatched quality of support our users are accomstumed to.

This applicant will raise the standards of quality and efficiency for our support team. Their top priorities are to align and motivate our support team, relay new information to them in a memorable way, be the go-to for support process improvements, and report common feedback and issues to the product team.

The Director of Client Success will also assist in hiring support reps, setting expectations, collecting support data, and analyzing where optimizations should be made. This leader will work closely with other senior leaders across Marketing, Operations, Product, and Sales to produce high quality support reps.

This leader should be a team player, ready to hop in and handle customer inquiries, assist in onboarding our larger teams, train new employees, and track analytics. He or she should also be adept at quick context switching.

We believe automation is key to a great client success system, so the director will also be assisting with marketing automation and chat services, as well as new ideas for automation to ensure the most efficient processes possible.

• - Managing and motivating the success team
• - Relaying new information to the team in a memorable, scalable way
• - Working alongside the support team in answering customer inquiries
• - Create reusable content to assist with customer onboarding and training
• - Build a fun, high-energy environment where people love coming to work
• - Deliver data-driven insights and recommendations
• - Address common feedback and issues to the product team.
• - Drive cross-fuctional inititives between sales, marketing, finance, and product teams

• - 2+ years of management or leadership experience
• - 2+ years of customer success or account management
• - Helpdesk software experience
• - Be a team player, you enjoy getting your hands dirty when needed
• - Excellent communication skills
• - Excellent typing skills
• - Proficient with technology
• - Ability to work in our San Diego office throughout the week
• - You LOVE work as much as we do and are able to dedicate your life to this while it gets off the ground

• - Full SaaS customer success cycle experience
• - Experience working with marketing automation
• - Experience with project management software and other productivity tools, to understand the pain points of our customers
• - Experience hiring and training

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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