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Director of Customer Service

San Diego or Remote
< See all openings ClickUp values customer service as our absolute foremost priority. We want users to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our client success team is looking for an energetic and empathetic director to guide our team as we grow.

We’re scaling on a massive level as we expand our operations to San Diego, and we need to support this growth with the same unmatched quality of support our users are accomstumed to.

This applicant will raise the standards of quality and efficiency for our support team. Their top priorities are to align and motivate our support team, relay new information to them in a memorable way, be the go-to for support process improvements, and report common feedback and issues to the product team.

The Director of Client Success will also assist in hiring support reps, setting expectations, collecting support data, and analyzing where optimizations should be made. This leader will work closely with other senior leaders across Marketing, Operations, Product, and Sales to produce high quality support reps.

This leader should be a team player, ready to hop in and handle customer inquiries, assist in onboarding our larger teams, train new employees, and track analytics. He or she should also be adept at quick context switching.

We believe automation is key to a great client success system, so the director will also be assisting with marketing automation and chat services, as well as new ideas for automation to ensure the most efficient processes possible.
The Role:
  • - Managing and motivating the success team
  • - Relaying new information to the team in a memorable, scalable way
  • - Working alongside the support team in answering customer inquiries
  • - Create reusable content to assist with customer onboarding and training
  • - Build a fun, high-energy environment where people love coming to work
  • - Deliver data-driven insights and recommendations
  • - Address common feedback and issues to the product team.
  • - Drive cross-fuctional inititives between sales, marketing, finance, and product teams
  • - 2+ years of management or leadership experience
  • - 2+ years of customer success or account management
  • - Helpdesk software experience
  • - Be a team player, you enjoy getting your hands dirty when needed
  • - Excellent communication skills
  • - Excellent typing skills
  • - Proficient with technology
  • - Ability to work in our San Diego office throughout the week
  • - You LOVE work as much as we do and are able to dedicate your life to this while it gets off the ground
  • - Full SaaS customer success cycle experience
  • - Experience working with marketing automation
  • - Experience with project management software and other productivity tools, to understand the pain points of our customers
  • - Experience hiring and training

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You don’t like agressive sales tactics
  • You want to work somewhere where you’ll make an impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You love working with people and seeing smiles on faces
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!


Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary

Our six step process.

🔍 Review
Applicants are reviewed to ensure a good fit.
👋 Initial Interview
We want to get to know you better!
📥 Mini Project
A project for the team you’re applying for is distributed.
🤓 Final Interview
This interview is conducted with team leads.
💰 Offer
A carefully tailored offer is sent to the candidate.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

the best customer experience, period.
Our customer experience is unmatched. We empower everyone at ClickUp to fix problems and act with our customers' best interests in mind.
Grow 1% every day.
Personal growth doesn't have to come from huge milestones—even 1% daily growth can be life-changing. At ClickUp, we're committed to growing at least 1% every day and helping others do the same.
Work hard, drive urgency, and be an owner in the details.
An ownership mindset and healthy sense of urgency empower us to get sh*t done. Small details add up and evolve into big wins when we follow through and embrace being an owner from start to finish.
Normal f*cking sucks.
ClickUp is built on the principle of doing things differently. We don't subscribe to the status quo or settle for good enough. We embrace change and innovative thinking to get ahead of challenges.
Pay it forward with random acts of kindness.
A successful company is not only defined by the value it receives, but by the value it gives back. At ClickUp, we believe in creating a net positive impact by providing resources and relief to those experiencing adversity, both internally and externally.
Have fun, find joy, be you.
With big goals comes hard work, but time is too precious not to have fun and be yourself along the way. While not every minute of work can be gleeful, every problem has a solution and we enjoy figuring it out together!
Be transparent and direct, with optimism.
There's a balance between challenging directly and caring personally. Be open with context and direct with your opinions, without being a jerk. It's important to be challenged so that we grow!

Life at ClickUp.

San Diego, Salt Lake City, and across the globe.
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