Visualize your next big idea, then bring it to life with your team. New ClickUp Whiteboards
  • Space

  • Intermediate

Use this Space to set up a two-tiered workflow with a front line support team and a second team for escalations. This template includes a Form view which can be updated to capture information your team needs to service support requests.

Template Includes

    • +2
    • ON-HOLD, IN PROGRESS, ESCALATE TO T2, UNASSIGNED, SOLVED
    • +2
    • ON-HOLD, ESCALATE TO T2, UNASSIGNED, COMPLETE, IN PROGRESS
    • +7
    • IN PROGRESS, IN PROGRESS, UNASSIGNED, COMPLETE, COMPLETE, ESCALATE TO T2, ESCALATE TO T2, ON-HOLD, UNASSIGNED, ON-HOLD

  • Phone number
  • Name
  • Company name
  • Email address
  • Enquiry type

  • Time tracking
  • Priorities
  • Tags
  • Time estimates
  • Custom fields
  • Remap dependencies
  • Dependency warning
  • Emails clickapp

  • Tasks breaching due date
  • All tasks
  • List

  • When assignee changes, change status.

  • When task created, change start date.

  • When status changes, change List.

  • When assignee changes, change status.

  • When task created, change due date.

  • When custom field changes, change priority.

  • When custom field changes, change priority.

  • When task created, change due date.

  • When custom field changes, change priority.

  • When task created, change due date.

  • When custom field changes, change priority.

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