There's nothing more essential for customer success than perfect onboarding. However, creating a seamless onboarding experience for customers can be a challenge. That's why ClickUp created the Customer Onboarding Template—to help you get it right the first time!
This template helps you:
- Understand customers and deliver tailored experiences
- Streamline processes to ensure a smooth transition from signup to usage
- Collect feedback and measure the success of your onboarding process
Whether you're setting up new customers, transitioning existing ones, or simply revamping your entire customer onboarding system, this template has everything you need!
Benefits of a Customer Onboarding Template
Customer onboarding is an important part of any business. By using a customer onboarding template, organizations can:
- Reduce the amount of time required to onboard new customers
- Provide a consistent experience for each customer
- Ensure that all necessary information is collected and stored in a central location
- Improve customer retention and satisfaction rates
Main Elements of a Customer Onboarding Template
ClickUp's Customer Onboarding Template is designed to help you streamline the customer onboarding process. This List template includes:
- Custom Statuses: Create tasks with custom statuses such as Complete, New Customer, Onboarding Call, Onboarding Questionnaire, and Team Assignment to track the progress of each customer
- Custom Fields: Categorize and add attributes such as Email, Customer Type, Services, Service Package, and Onboarding Call Date to manage customer data
- Custom Views: Open 7 different views in different ClickUp configurations, such as the By Service Package, Customer Intake Form, Getting Started Guide, Onboarding Process, Onboarding Questionnaire, and more
- Project Management: Streamline customer onboarding with comment reactions, email notifications, automations, AI, and more
How to Use a Customer Onboarding Template
Creating a customer onboarding process can help streamline your customer’s experience and help them get up and running quickly. By following the steps outlined below, you can create an onboarding process that is tailored to your specific needs and will ensure a smooth transition for your customers.
1. Identify customer needs
The first step to creating an effective customer onboarding process is to identify the customer’s needs. What do they need to know in order to get started? What are the most important features they need to be familiar with?.
Create tasks in ClickUp to document and keep track of customer needs.
2. Create an onboarding timeline
Once you’ve identified the customer’s needs, it’s time to create an onboarding timeline. This should include the steps they need to take in order to get started and any milestones they should reach throughout the onboarding process.
Use the Gantt Chart view in ClickUp to create a timeline of the onboarding process.
3. Develop an onboarding guide
Having an onboarding guide can be a great way to provide a comprehensive overview of what the customer needs to do to get started. This guide should include detailed instructions on how to use the product, as well as any other useful information such as customer service contacts, FAQs, etc.
Create a Doc in ClickUp to write up the onboarding guide.
4. Set up automated emails
Automated emails are a great way to keep your customers informed and ensure they stay on track throughout the onboarding process. Set up emails to send to customers at each stage of the onboarding process, as well as any other relevant emails (e.g. welcome emails, follow-up emails, etc.).
Use Automations in ClickUp to set up automated emails.
5. Track customer progress
Once the onboarding process has been established, it’s important to track the progress of each customer. This can be done by setting up a dashboard with metrics such as customer retention rate, customer satisfaction, etc.
Use Dashboards in ClickUp to track customer progress.
Get Started with ClickUp's Customer Onboarding Template
Customer service teams can use this Customer Onboarding Template to help everyone stay on the same page when it comes to guiding customers through the onboarding process.
First, hit “Add Template” to sign up for ClickUp and add the template to your Workspace. Make sure you designate which Space or location in your Workspace you’d like this template applied.
Next, invite relevant members or guests to your Workspace to start collaborating.
Now you can take advantage of the full potential of this template to onboard customers:
- Use the By Service Package View to organize customers into different service packages
- The Customer Intake Form View will help you collect all of the necessary information from customers
- The Getting Started Guide View will give customers an overview of the onboarding process
- The Onboarding Process View will help you track the progress of each customer
- The Onboarding Questionnaire View will help you collect important feedback from customers
- Organize tasks into six different statuses: Complete, New Customer, Onboarding Call, Onboarding Questionnaire, Team Assignment, to keep track of progress
- Update statuses as you progress through tasks to keep stakeholders informed of progress
- Monitor and analyze tasks to ensure maximum productivity