Deskpro tickets support requests. ClickUp ships solutions.

ClickUp provides CSV import tools to bring your support tickets and custom fields into the platform. The 4-level hierarchy (Workspace > Space > List > Task) scales from simple setups to complex workflows. You'll consolidate support tickets, knowledge bases, and team collaboration into one workspace without juggling multiple tools.

Yes, ClickUp's Free Forever plan includes unlimited tasks, unlimited members, collaborative Docs, real-time Chat, Whiteboards, and core views like List and Board. You can manage support tickets, build knowledge bases, and collaborate with your team at no cost; no mandatory paid upgrades to get started.

ClickUp handles ticket management through custom statuses, dependencies, automations (100+ triggers and actions on paid plans), and Forms for structured intake. Use 15+ views (List, Board, Calendar, Timeline, Table, Workload) to organize support queues, track SLAs with Custom Fields, and collaborate via Chat and assigned comments; all without switching platforms.

ClickUp AI offers writing assistance for drafting responses, task summarization for understanding ticket context, AI Fields for dynamic data, and Autopilot Agents for automating ticket triage and routing. Connected Search finds answers across ClickUp and integrated apps like Google Drive, Salesforce, Jira, and Confluence. You'll automate repetitive support tasks and surface knowledge without manual lookups or constant app-switching.

ClickUp provides Custom Dashboards with real-time data, Formula Fields for SLA calculations, and native time tracking with reporting. Track ticket volume, response times, agent workload, and CSAT scores using 15+ Custom Field types (Rating, Progress, Formula). Goals link directly to tasks for automatic progress rollup from execution to strategy.

ClickUp unifies collaboration with real-time Chat, assigned comments, @mentions, and Tasks in Multiple Lists for matrix organization. Your team works on support tickets, internal notes, and knowledge documentation in one workspace. No separate accounts needed; personal and team work coexist with flexible permissions and guest access for client collaboration.