Technical Support

San Diego
We raised $35M in our Series A to make the world more productive. Read why
< See all openings The perfect candidate shares our passion for excellence and approaches the technical support role with a user-first mentality. We are looking for a technically skilled person with superb interpersonal skills, strong troubleshooting abilities, quick response times, and a passion to make customers happy!

At ClickUp, the team, process, and tools we use are critical to our success. You should enjoy continuously exploring and challenging our platform as it grows. We release new builds at a rapid rate, so time management and finding new ways to improve efficiency are a must.

You’ll help get to the bottom of tricky technical questions including but not limited to: our API, web-hooks, 3rd party integrations and new feature complexities. Having the ability to understand these issues and provide solutions, offering out-of-the-box advice, and becoming the voice of our team is key in this role.

While we’re scaling quickly, we are recruiting teammates who share our core values, know how to get things done, and would add a lot to our extremely driven culture. We’ve been named the fastest growing productivity app of 2018 and raised $35 million for our Series A. This has been made possible by our very passionate and high-energy team supporting growth in every area!
The Role
  • - Troubleshooting and testing technical issues.
  • - Occasionally speaking to customers to quickly get to the root of their problem.
  • - Providing timely and accurate customer feedback.
  • - Talking customers through a series of actions to resolve a problem.
  • - Following up with clients to ensure the problem is resolved.
  • - Providing support internally by developing support documents for the team.
Qualifications
  • - Great attention to detail.
  • - Excellent interpersonal skills.
  • - Amazing written and verbal communication.
  • - Fantastic problem-solving skills especially with complex technical problems.
  • - Skilled at explaining technical problems and issues succinctly to the developers.
  • - Experience with testing web, desktop, and mobile platforms.
  • - Prior experience in tech support, desktop support, or a similar role.
Apply Now
  • You’re able to switch contexts quickly and effectively
  • You want to work somewhere where you’ll make an impact
  • You manage your time wisely
  • You consider yourself GREAT
  • You value working hard and working smart
  • You’re naturally empathetic
  • You enjoy a fast paced, high growth environment
  • You believe in the mission of making the world more productive
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary

Our Five Step Process

Our Five Step Process

Core values

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal f*cking sucks.
03
Progress over perfection.
04
Work smarter AND harder.
05
Details matter.
06
Urgency and consistency.
07
Remember shit, create a system.
08
Grow 1% every day.
09
Random acts of kindness.

Life at ClickUp

San Francisco, San Diego, and across the globe.
Life at ClickUp
The team is what makes ClickUp such a great place to work. Positivity and passion fill our office.
Life at ClickUp
Guests get the royal treatment when they stop by our office.
Life at ClickUp
Quadruplets! We love sporting our ClickUp swag everywhere we go.
Life at ClickUp
Holiday cheer is year-round at ClickUp. Bowling, karaoke, and delicious food take "company party" to the next level.
Life at ClickUp
Team bonding at SeaWorld is always more fun with face paint and water rides.
Life at ClickUp
We believe in random acts of kindness. Here is our team doing one of those anonymous acts.
Leader Spring 2020 ClickUp
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