IT Manager

< See all openings ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week.

We're looking for an IT Manager to lead and build the team responsible for the management of all of our IT systems. You and your team will be responsible for configuration and operation of our laptops, office IT, software and systems. You will coordinate audits of ClickUp’s systems environment, identity and access management program, information system and network security. You will be responsible for IT and security compliance. You will prioritize, resolve, route and schedule all incoming internal technology support requests and issues.

You will work with each department to deploy, manage, and maintain our corporate governance program that guides business best practices.

You'll be a strategic partner working directly with the COO, CTO, VP of Security, and all ClickUp employees.

• - Work closely with the business to architect and roadmap a comprehensive and scalable information technology program for a cloud-native, SaaS business.
• - Hire, train, and coach IT administrators and engineers.
• - Configure and operate our cloud software and IT infrastructure, auditing and administering access as required for our users and compliance needs.
• - Audits of identity and access management configuration, suggestions for changes to improve security, cost, and usability.
• - Developing and implementing system plans and workflows within ClickUp business and interconnectivity with our chosen third party tools.
• - Experience partnering with IT vendors.
• - Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• - Provide technical guidance on applications and security practices.
• - Excitement to grow 1% every day and eagerness to advance skillset to objectively grow ClickUp's IT and business processes.
• - Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• - Perform business continuity and disaster recovery planning and execution.
• - Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.

• - Bachelor’s degree in Information Systems, Computer Science, Information Systems Auditing, or Accounting.
• - Experience training, coaching, and managing people.
• - Technical understanding of IT processes - including applications, network systems, and operating systems, change control, asset management, data privacy, and IT risk assessment, cybersecurity best practices, Cloud security controls, etc.
• - Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
• - Experience auditing implementations of IT systems.
• - Knowledge of best practices around data security.

• - Previous customer service experience.
• - Experience with security programs like SOC2, ISO27001, or PCI.
• - CompTIA A+ certification.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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