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Customer Support Specialist

San Diego or Remote
< See all openings ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week.

At ClickUp, customer service isn't just a job title, it's at the heart of everything we do. Our #1 core value is to provide the best customer experience, period. We intend to do exactly that. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast growth company, join our Support team.

Help customers unlock their potential and raise the standards when it comes to productivity. Come join a team where you can focus on understanding our customer's goals, offering out-of-the-box solutions, and be surrounded by team members who are just as driven as you are!
The Role:
  • - Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
  • - Bring empathy, understanding, and positivity when responding to customer experiences.
  • - Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
  • - Work with a sense of urgency and a drive to positively impact as many customers as possible.
  • - Provide world-class support through email and chat platforms.
  • - Contribute to the improvement of team processes and client facing support documentation.
  • - Work cross-departmentally to troubleshoot customer and platform issues as needed.
The Schedule:
We aim to provide the best customer service not only in our industry, but the best experience our customers have ever had! This means we have our support team working shifts all day on a rotating basis and the flexibility to work evenings and some weekends is required to ensure our customers have endless support no matter their timezone. In this role we provide our team with flexibility and options to select their preferred shifts, however, shift assignments are assigned based on company need.
Qualifications:
  • - 1+ years experience with high-volume email or chat support, preferably in SaaS.
  • - 1+ years experience working with tech in a customer service role.
  • - Excellent typing, grammar, and written communication skills.
  • - Attention to detail and familiarity following important processes.
  • - Strong critical thinking capabilities and a solutions-oriented mindset.
  • - Eligible to work full-time hours.
Desirable:
  • - Passion for helping others thrive and become more productive.
  • - A strong technical aptitude and a desire to dive into learning technology.
  • - The intrinsic drive to be successful.
  • - The desire to make an impact, both on our team and with our customers.
  • - Interest in growing a long-term career within the Support department.
  • - 'Easy reading is damn hard writing.' - Nathaniel Hawthorne.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You’re able to switch contexts quickly and effectively
  • You want to work somewhere where you’ll make an impact
  • You manage your time wisely
  • You consider yourself GREAT
  • You value working hard and working smart
  • You’re naturally empathetic
  • You enjoy a fast paced, high growth environment
  • You believe in the mission of making the world more productive
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Deliver the best customer experience, period.
02
Grow 1% every day.
03
Work hard and be an owner.
04
Normal f*cking sucks.
05
Pay it forward with random acts of kindness.
06
Have fun, find joy, be you.
07
Be transparent and direct, with optimism.
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Life at ClickUp.

San Diego, Salt Lake City, and across the globe.
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