We raised $100M in our Series B to accelerate ClickUp's mission of making the world more productive. Read why

Customer Support Specialist

< See all openings ClickUp values customer service as the absolute foremost priority. We want people to not only experience the best customer service in the industry but also to encounter the best customer service experience they've ever had. Our customer support team is looking for a happy, energetic, and empathetic representative to guide our customers into the ClickUp platform.

You’ll help customers unlock their potential and raise the standards when it comes to productivity. Understanding customer goals, offering out-of-the-box advice, and becoming the voice of our team is the number one priority of representatives in this position.

While we’re scaling quickly, we are recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture.
The Role:
  • - Working alongside customers to understand goals, processes, and requirements so that you may guide them as an informed representative of the ClickUp platform.
  • - Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
  • - Understanding and prioritizing resolution on escalated customer issues.
  • - Articulating insights from our customers to our product, development, and marketing teams to help shape ClickUp into an industry leader.
  • - Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).
  • - Identifying upsell or repeat business opportunities and helping clients with financial inquiries.
  • - Answering customer calls as needed.
  • - Optimizing team processes and support documentation.
The Schedule:
We aim to provide the best customer service not only in our industry, but the best experience our customers have ever had! This means we have our support team working shifts all day on a rotating basis and the flexibility to work evenings and weekends is required to ensure our customers have endless support no matter their timezone. In this role we provide our team with flexibility and options to select their preferred shifts, however, shift assignments are assigned based on company need.
Qualifications:
  • - 2-3+ years experience with high volume live chat/email support.
  • - Excellent typing skills.
  • - Proficient with technology.
  • - Excellent communication skills.
  • - Ability to answer the phones.
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  • You’re able to switch contexts quickly and effectively
  • You want to work somewhere where you’ll make an impact
  • You manage your time wisely
  • You consider yourself GREAT
  • You value working hard and working smart
  • You’re naturally empathetic
  • You enjoy a fast paced, high growth environment
  • You believe in the mission of making the world more productive
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal sucks.
03
Progress towards perfection.
04
Work smarter AND harder.
05
Grow 1% every day.
06
Be direct.
07
Remember shit, create a system.
08
Random acts of kindness.
09
Urgent and optimistic.
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