We raised $400M in our Series C to redefine productivity. Read More

Customer Success Manager, APAC

Sydney, Australia - Preferred
< See all openings ClickUp is on a mission to make the world more productive. We're saving thousands of individuals one day a week with the fastest growing productivity app of 2020. We're the breakout momentum leader in every G2 category we're in and ready to take off! Our app is the first of its kind that works for everyone from families to Fortune 500 companies.

ClickUp places customers as our absolute foremost priority. We want users to not only experience the best customer success in the industry but also to encounter the best customer experience they've ever had. You’ll help customers unlock their potential and raise the standards when it comes to productivity.

This role entails expanding our team and developing the actual ‘success’ part of delivering our product experience. You’ll work alongside leaders as well as the director of sales to ensure smaller teams up to enterprise-level teams have an exceptional onboarding and nurturing experience.

Our product is pretty unique in the sense that it’s highly customizable - this means it can be used for simple use cases but also more complex use cases. The success team will need to have a wide range of understanding of all use cases to recommend and customize the best path for new users.

We are looking for a team player who is: ready to get their hands dirty and onboard our larger teams, train new members of the CS department, and report on key analytics to continually make the success experience even better.
The Role:
  • - Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage platform utilization and growth.
  • - Partner with customers across the ANZ (and greater APAC) region to establish clear business goals, timelines, priorities, and metrics of success.
  • - Lead training for teams, explaining ClickUp features/functionality, and answering user questions.
  • - Run meetings to assess progress against goals, opportunities for improvement, and impact of ClickUp on team productivity.
  • - Participate in the assessment of the quality & effectiveness of customer interactions.
  • - Run periodic “health checks” of customers’ Workspaces to make sure they are using functionality optimally.
  • - Building the team and coaching by example.
  • - Partner with the Growth Account Executive to give our customers the best customer experience they've ever had!
  • - Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
  • - Articulate insights from our customers to our product, development, and marketing teams to help shape ClickUp into an industry leader.
  • - Project manage the onboardings of our customers to help set the them up for success.
  • - Hold Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
Qualifications:
  • - 2+ years of Customer Success experience in B2B, SaaS/technology preferably with small business or mid market clients.
  • - You are knowledgeable in project management, business process redesign, and change management.
  • - You are team player, you enjoy getting your hands dirty when needed.
  • - Startup experience is a plus and you want to part of a team growing from the ground up!
  • - Ability to speak with C suite level executives, build relationships, and translate business goals into outcomes.
  • - You have great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience.
  • - Ability to nurture relationships with amazing clients to ensure they’re finding as much value in our platform as possible.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You don’t like agressive sales tactics
  • You want to make a big impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You love working with people and seeing smiles on faces
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
The best customer experience, period. Fix problems and say yes.
02
Normal ****ing Sucks.
03
Progress towards perfection.
04
Work hard and own it.
05
Grow 1% every day.
06
Be direct.
07
Find joy, and have fun.
08
Random acts of kindness.
09
Urgent and optimistic.
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