These ClickUp AI Additional Terms (“ClickUp AI Terms”) apply to your access to and use of any ClickUp AI feature(s), and form a part of the Terms of Use or the Master Services Agreement, as applicable, between you and ClickUp (the “Agreement”). Any capitalized terms used but not otherwise defined herein have the meaning set forth in the Agreement. In the event of any conflict between these ClickUp AI Terms and the Agreement with respect to ClickUp AI, these ClickUp AI Terms will control. References to “Customer Data” in these ClickUp AI Terms shall also mean User Content for purposes of the Terms of Use. If you do not want to use ClickUp AI or disagree with these ClickUp AI Terms, you may disable ClickUp AI in your Workspace.

“ClickUp AI” means any tools, features, or functionality made available to you via the ClickUp AI ClickApp or ClickUp platform (e.g., AI authorship and editing features) that utilize data models trained by machine learning and artificial intelligence, including, but not limited to, tools for generating short-form or long-form content through prompting, editing of or extraction of information from existing content via prompting, translation of existing or newly generated content, and agents that perform tasks or take actions on your behalf within the ClickUp platform or in connected third party services. Your access to or use of ClickUp AI does not grant ClickUp any right or license to your Customer Data.

Input and Output. You may provide input to be processed by ClickUp AI (“Input”), and receive output generated by ClickUp AI based on any Input (“Output”). When using ClickUp AI, Input and Output are your Customer Data for purposes of the Agreement. As between you and ClickUp, ClickUp retains all right, title, and interest in and to ClickUp AI, including the underlying models, algorithms, and systems. You are solely responsible for the creation, development, content, operation, maintenance, use, and dissemination of your Customer Data. You must evaluate Output for accuracy and fitness for your purposes before relying on it, and you are solely responsible for all actions ClickUp AI carries out at the instruction of you or your users (including any action that reaches applications, services, or individuals outside ClickUp). You will give any notice and secure any permission that applicable law requires before directing ClickUp AI to take such an action. You are solely responsible for ensuring that your Input, access to and use of ClickUp AI, and Output will not (a) violate any applicable law or regulation; (b) violate these ClickUp AI Terms, the Agreement, or any content and use policies we may implement from time to time; or (c) infringe upon, violate, or misappropriate any of ClickUp’s rights or the rights of any third party. You acknowledge that due to the nature of machine learning and ClickUp AI more generally, Output may not be unique and ClickUp AI may generate the same or similar output for ClickUp or third parties. You will not provide Input or attempt to generate Output through ClickUp AI that consists of any sensitive or regulated information unless you have a separate agreement with us that expressly allows for your processing of such data through ClickUp AI, including (i) Protected Health Information (“PHI”) as defined by HIPAA or similar statutes, or health, genetic, or biometric records or data in general; (ii) government-issued identification numbers of any kind; or (iii) personal financial or bank account information.

Healthcare Use. You may not use ClickUp AI in connection with any healthcare activities unless you have an active Business Associate Agreement with ClickUp (“BAA”) and ClickUp has confirmed that: (a) your account is set up for healthcare AI use and (b) Zero Data Retention or access to otherwise HIPAA-compliant workflows or endpoints are enabled for any PHI you process through ClickUp AI. To the extent that you use ClickUp AI or use or disclose Output, or permit ClickUp AI or Output to be used or disclosed, in connection with any healthcare activities (including without limitation the practice of medicine, billing, coding, claims processing, or clinical research), you will: (i) test the Input and Output for accuracy in your use cases; (ii) ensure that your employees, agents, and contractors understand and comply with these ClickUp AI Terms, the BAA between you and ClickUp, HIPAA, and all other applicable laws and regulations, including by providing appropriate training; (iii) ensure that only duly trained and qualified individuals who maintain licenses, certifications, or other authorizations required to perform such healthcare activities will use ClickUp AI or use or disclose Output in connection with such healthcare activities; (iv) not use ClickUp AI or Output to give medical advice, diagnose any medical condition, or create any treatment plans or programs; (v) not represent to any party, including a patient, that any task performed by ClickUp AI was performed by a human or that Output was human-generated; and (vi) only process PHI, submit PHI for Input, or retrieve Output that includes or is based on PHI, through a Zero Data Retention or otherwise HIPAA-compliant workflow or AI endpoint. For the purposes of these ClickUp AI Terms, “Zero Data Retention” refers to workflows or AI endpoints in which no Input is retained by the model or endpoint after processing.

ClickUp AI Use Restrictions. You may not use ClickUp AI or any Output (i) to create, train, fine-tune, or otherwise enhance data sets, foundation models, or other artificial intelligence models that may compete with ClickUp or ClickUp AI; (ii) to mislead any person or imply that Output generated using ClickUp AI is unique or solely human-generated; (iii) to generate spam or misleading content; (iv) in a manner that is obscene, violent, or which violates any law or regulation; (v) to modify or create derivative works of ClickUp or ClickUp AI; (vi) to reverse assemble, reverse compile, decompile, translate, engage in model extraction or stealing attacks, or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of ClickUp or ClickUp AI (except to the extent such restrictions are contrary to applicable law); (vii) to extract data from ClickUp or ClickUp AI other than as permitted through the API; (viii) to buy, sell, or transfer API keys from, to, or with a third party without ClickUp’s prior written consent; or (ix) in a manner which violates or is outside the scope of any technical documentation, usage guidelines, policies, or other terms, whether made available or communicated to you by ClickUp or any other third party.

Fair Usage. Your use of ClickUp AI is subject to fair usage restrictions that we may determine in our sole discretion. You agree that ClickUp may review your AI usage in order to confirm compliance with any purchase of ClickUp AI and this fair usage clause. Such review may include, but is not limited to, any telemetry information, tokens or credits consumed, and information related to any ClickUp AI agent. You acknowledge and agree that if you exceed what we determine to be fair usage: (a) you may be required to purchase additional usage rights to continue accessing and using ClickUp AI; and (b) ClickUp may disable or degrade the performance of ClickUp AI, or restrict access to premium AI models.

Third Party and Product Specific Policies. ClickUp AI incorporates AI models from third party providers, which are made available to you through the ClickUp AI interface. ClickUp may, in its sole discretion, add, remove, limit, or otherwise modify the third party providers included in the ClickUp AI services at any time. If you choose to use ClickUp AI, you must do so in a manner that is fully compliant with the policies of any third party provider you use. These policies are not set or controlled by ClickUp and it is your responsibility to familiarize yourself with them. Additionally, from time to time ClickUp may offer additional AI products (the “Additional AI Products”) not contemplated by these ClickUp AI Terms. Any terms related to the Additional AI Products will be offered within the ClickUp Services for your consent prior to being accessed.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY. CLICKUP DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF CLICKUP AI OR THE ACCURACY OF ANY OTHER INFORMATION OBTAINED THROUGH CLICKUP AI. YOU UNDERSTAND AND AGREE THAT ANY CONTENT OR OUTPUT OBTAINED THROUGH THE USE OF CLICKUP AI IS PROVIDED “AS-IS” AND OBTAINED AT YOUR SOLE RISK. YOU SHOULD NOT USE OR RELY ON CLICKUP AI OUTPUT WITHOUT INDEPENDENTLY DETERMINING THE ACCURACY OF THE OUTPUT, AS ANY OUTPUT MAY CONTAIN MATERIAL INACCURACIES OR UNVERIFIED INFORMATION DUE TO THE NATURE OF MACHINE LEARNING OR CHANGES TO THE DATA MODEL AND/OR THE UNDERLYING DATA AFTER AN OUTPUT IS GENERATED. NO INFORMATION, ADVICE, OR OTHER CONTENT, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CLICKUP OR THROUGH CLICKUP AI SHALL CREATE ANY WARRANTY NOT EXPRESSLY SET FORTH HEREIN, AND CLICKUP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT WILL CLICKUP’S TOTAL LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION, IN AGGREGATE, ARISING FROM OR RELATING TO CLICKUP AI, YOUR USE OF CLICKUP AI, OR THE CLICKUP AI OUTPUT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00). CLICKUP AI IS SUPPLEMENTAL TO THE SERVICES BEING OFFERED UNDER THE AGREEMENT, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE AGREEMENT, CLICKUP DOES NOT MAKE ANY WARRANTY REGARDING THE AVAILABILITY OR UPTIME OF CLICKUP AI AND MAY DISCONTINUE OR MODIFY CLICKUP AI OR THESE CLICKUP AI TERMS AT ANY TIME IN ITS SOLE DISCRETION.

NOTWITHSTANDING ANY WARRANTIES OR OTHER TERMS IN ANY AGREEMENT BETWEEN YOU AND CLICKUP, CLICKUP AI AND THE OUTPUT ARE NOT INTENDED TO SUBSTITUTE FOR THE FUNCTION OR SERVICES OF PROPERLY TRAINED AND LICENSED INDIVIDUALS, INCLUDING WITHOUT LIMITATION PHYSICIANS OR OTHER CLINICIANS, BILLING, CODING, OR CLAIMS PERSONNEL, OR CLINICAL RESEARCHERS. CLICKUP IS NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS, OR ANY OTHER INFORMATION OR SERVICES THAT ANY PATIENT OR OTHER INDIVIDUAL MAY OBTAIN OR RECEIVE; BILLING, CODING, OR CLAIMS ACTIVITIES CONDUCTED BY YOU OR YOUR UPSTREAM CUSTOMERS; OR FOR THE ACCURACY, COMPLETENESS, OR SUITABILITY OF ANY DATA OR INFORMATION USED IN ANY HEALTHCARE ACTIVITIES, INCLUDING CLINICAL RESEARCH ACTIVITIES CONDUCTED BY YOU OR YOUR UPSTREAM CUSTOMERS. CLICKUP AI AND OUTPUT ARE NOT INTENDED TO BE USED IN A MANNER THAT CONSTITUTES A MEDICAL DEVICE.

published November 05, 2026