The Challenge
Centralizing data management for improved efficiency
The Data Platform team at Shipt manages all data queries and requests throughout the organization, a critical function given their central role in supporting data-driven decisions. Kelly Smunk, Director of the Data Platform team said they were facing highly disruptive challenges, largely due to the overwhelming volume of complex data requests they received.
As a central hub with a vast array of stakeholders, the team found it increasingly difficult to manage inbound requests efficiently; vital information was often lost, and prioritizing projects became a cumbersome task. Realizing a change was needed to improve their operational effectiveness, they decided to evaluate solutions to help streamline their intake processes and simplify project prioritization.
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Kelly SmunkDirector of Data Platform
“Before ClickUp, our project tracking was scattered across various platforms. ClickUp centralized our processes, saving us invaluable time and significantly reducing miscommunication.”
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