How DISH Business Unlocked 30% More Team Capacity With ClickUp

As DISH Business grew, so did the complexity of its projects. New teams meant new tools, new workflows, new silos. Jira here, Salesforce there, email threads everywhere. Nobody could see the full picture, unless they dug into endless spreadsheets.

As Aaron Greunke, Manager, Business Systems and Tools, explains, spreadsheets got messy when others got involved. “The moment more people touched the spreadsheet, it just multiplied the inefficiency. Collaboration fell apart fast, and every change became a headache,” he says.

Meanwhile, the PMO team was basically playing detective, hunting down fragmented project updates across a dozen systems and teams.

Everybody struggled with overflowing inboxes and calendars packed with meetings. “Lots and lots of meetings…” remembers Nathaniel Propst, Program Manager.

Three years ago, DISH hit a breaking point. They turned to ClickUp as their project management epicenter—the one place where ALL their work converged. The mission? Connect the disconnected teams, shine a light on what was hiding in the shadows, and actually get people collaborating instead of just coexisting.

The result? No more silos, and an end to context sprawl!

But here's the beautiful part: Teams didn't have to abandon their trusted tools. Each department got its own ClickUp Workspace, customized just the way they liked it.

ClickUp's integrations became the magic connective tissue. All those scattered updates—the ones that used to live in five different apps—now flow automatically into one central place. The endless coordination meetings have dramatically reduced, and teams find themselves with more time and mental bandwidth to get to the truly important stuff.

Executives no longer wait for weekly email reports. Real-time visibility means they can see what's happening right now, not what happened three days ago.

Nathaniel says, “ClickUp is a tool that really shines the more teams use it, where you can start cross-referencing and cross-checking information. We've been able to deliver on a lot of that promise there.”

When everything clicks

Product launches at DISH used to be high-wire events. Now they're run with seamless precision. Their most recent win: The launch of the innovative Edge Server Blade (ESB), an addition to their market-leading SMARTBOX® solution.

ClickUp’s AI-powered task management solution keeps everyone, from product and PMO to systems and support teams, on track.

Sprint planning catches problems before they become disasters, and every release hits its mark. Every time.

Processes and project notes live in ClickUp Docs, while ClickUp Dashboards give everyone—from team leads to executives—a crystal-clear view of what's happening.

And then there's ClickUp Brain, the AI assistant that's like having a really smart colleague who never sleeps. Need a quick project update? Brain's got it. Want a meeting summary? Done. It keeps everyone in the loop without the information overload.

Here’s how life at DISH has changed in the last three years:

30% more capacity unlocked: With everything centralized in ClickUp’s Converged AI Workspace, teams no longer need to chase updates and can take on more projects

100+ hours saved a month: The end of coordination chaos gave teams more time for future-building work

Information flows freely where it's needed: From product and support to leadership, everybody knows what’s happening

However, what really tells the story is 100% on-time and on-spec delivery, which is critical to their promises to customers.

DISH isn't stopping here. They're bringing even more teams and systems into their ClickUp ecosystem, proving that when you get the foundation right, scaling becomes the fun part instead of the scary part.

From spreadsheet chaos to streamlined success—now that's a transformation worth talking about.